ETravelSIM is an initiative by EtravelSim Pte. Ltd., Singapore, a trusted global provider of international eSIM solutions designed to keep travelers seamlessly connected worldwide. Headquartered in Singapore, the company specializes in delivering reliable, affordable, and high-speed mobile data connectivity for international travel through instant eSIM activation, easy online booking, and quick installation—without the need for physical SIM cards or roaming hassles. ETravelSIM offers high-speed data plans across 160+ countries and regions, including the United States, United Kingdom, Europe, France, Italy, Germany, Spain, Japan, South Korea, Singapore, Australia, New Zealand, Türkiye, Thailand, Indonesia, Malaysia, Vietnam, UAE, Saudi Arabia, Canada, and Mexico, among many others. These plans enable travelers to browse the internet, use navigation and social media apps, book cabs, attend virtual meetings, and stay connected with family and colleagues anytime, anywhere. Built for tourists, business travelers, and digital nomads, ETravelSIM combines global coverage, flexible data plans, multi-operator network access in many destinations, and 24/7 customer support—making seamless international connectivity just a few clicks away.
Written by the business, not verified by us.
Is ETravelSim - Travel eSIM legit?
ETravelSim - Travel eSIM (etravelsim.com) has a 3.3 out of 5 rating on OK.one, based on 415 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. Opinions are polarized: 57% rate it 4 stars or higher while 33% give 1 star; The business has replied to 97% of negative reviews; Reviews mostly discuss Product, Customer service, User experience. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers love how simple it is to set up their travel eSIMs, noting that connection speeds and network coverage are consistently reliable when traveling abroad. Many people find the digital delivery instant and appreciate the helpful guidance when needing a quick connection for their trips.
Some reviewers were not happy with customer support, mentioning that getting a reply via WhatsApp took too long or sometimes went completely unanswered. A few travelers also experienced occasional technical delays or unexpected issues when trying to get their mobile data plans working properly right away.
Auto-generated from all reviews of this business. For reference only.
Didn't Work Properly for a SINGLE Day of the 7 I Paid for in Spain
UPDATE: A new agent reached out to me and provided a new eSIM so that I had temporary service and enough time to find a replacement. The new SIM worked well and I had no issues with it. Upgrading this to 4 stars for the great service that time around. Not a 5 because I had multiple engagements with customer service reps before this one and asked several times for an extension so that I could find a replacement. I was sometimes ignored and otherwise told no. Customers shouldn't have to leave bad reviews to get favorable responses from companies.
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I bought this to work in Spain for a week and then would figure out my next phone plan. I had service about 40% of the time. I've spent hours on the message chats, emails, and then WhatsApp with the customer service team over several days. They can't figure out what the issue is and are constantly asking me to change settings, restart my phone, send screenshots etc. I have 2 hours left on the plan now and it still has not worked. I asked for a few days extension so I could have time to find another solution as it's a national holiday weekend in Spain and today is Friday. They refused to give me more than one day, so now I will be without service by Sunday on a holiday weekend in a foreign country and have paid for a service for 7 days that didn't work a full day for ANY of those days. I was often losing service even while talking to the customer service reps. With proper service, I could have found another replacement and gotten it by now, but I've been spending time troubleshooting instead. So now, I have neither a replacement lined up nor an extension from this for poor service. I won't be using this eSim again. Nor will I spend the last 24 hours trying a million new troubleshooting steps that don't work.
Reply from ETravelSim - Travel eSIM2024-10-11
Dear Alexis Chateau, Apologies for the inconvenience caused. Our team is working on the complaint reported and will get back.
Thank you!
Team eTravelSIM
I bought an eSim for my US trip but noticed that I only had access to the T-Mobile network (the description said "Cellular Network: T-Mobile/AT&T"). The support responded fast and I got another eSim with AT&T, but I think that I shouldn't have to ask for it if they advertise it in the description.
Reply from ETravelSim - Travel eSIM2024-10-10
Dear RiversideBarricade, thank you for sharing the review for our services. We provide eSIMs in the USA that works on the AT&T and T mobile. As you had reported the problem with one of the eSIM, our team identified the problem and sent you a new QR code to use and it worked.
Your feedback is important to us.
Thank you
Team eTravelSIM
They have a limit of 4Gb/day on the unlimited plans without being explicit about it. Asked the support where could I find that limit and they redirected me to the FAQs. However, the FAQs has no reference to the 4Gb/day:
“Fair Usage Policy: Our eSIM plan provides unlimited data throughout the agreed-upon duration. However, the network provider may exercise their prerogative to implement a Fair Usage Policy to ensure optimal network performance for all users.”
Reply from ETravelSim - Travel eSIM2024-09-30
Hi, Apologies for any inconvenience caused. Our team is in touch with you.
Best customer service I’ve ever experienced from any business, period. Any time we had a problem or question, we sent an email and generally heard back within MINUTES with actual solutions. That said, the cellular connection was highly erratic both inside and outside London. Without changing physical location, we’d go from no network connection, to 3G, to 4G, and from one bar to four bars, all within the span of a 5-10 minutes.
Reply from ETravelSim - Travel eSIM2024-09-26
Dear Havel Chris, thank you so much for posting a review for our services. We always aim to provide the quick resolution to our customers so that they roam without any problem and use the eSIM services.
Thank you
Team eTravelSIM
No major complaints - worked well in all 3 countries I went to. Activated my 30-day unlimited Europe eSIM in Iceland. Instructions were mostly easy to follow, although same names have changed (probably in recent software updates). It took 15 min or so to activate. Then worked very well all over the country. In London, I had difficulty connecting to mobile data. I did the chat function with the team to resolve. Slightly slow response time, but was eventually told to manually connect to Vodafone, just as my phone did it automatically. No issues then using it in Turkey.
Reply from ETravelSim - Travel eSIM2024-09-27
Dear CW, we appreciate your sharing the experience you had with our services. Your feedback will keep us motivated to keep doing and improve our services in the future.
Thank you for your review.
Team eTravelSIM
Poor reception in both Budapest, Hungary and Berlin, Germany. I would be on SOS or "E" 50% of the time. I reached out to customer support and they just assumed that I didn't install it properly. Their only resolution, which they repeated across several occasions, was to update APN and to restart my phone, or to select a different network. All of which I had done prior to contacting and repeated again when they offered these basic resolution.
Nothing worked and I switched e-Sim companies. When I requested it after the unhelpful resolution, they just asked to contact me on WhatsApp. Clearly they weren't going to refund. After a useless correspondence with them, I, of course, didn't want to receive anymore, "Please update your APN and restart your phone." Naturally, I ignored their email and gave up.
They're clearly the type of company that wears you down until you stop bothering them.
Reply from ETravelSim - Travel eSIM2024-09-19
Dear Willy, At the outset, apologies for the inconvenience caused to you. Our team shared the steps with your to troubleshoot the problem and the the APN is also part of the process.
Let us connect with you to resolve the complaint.
Thank you
Team eTravelSIM
Bought an unlimited 10 day travel sim in UAE. It says the internet slows down after 1gb a day (basically 10gb because it’s so slow) but it’s been slow since the beginning.
Like 3G slow.
We’re in 2024 I should not be paying for internet that is so damn slow.
I have another ESIM and test on the same network and etravelsim is below par.
Reply from ETravelSim - Travel eSIM2024-09-19
Hi Data, we would like to inform you that our unlimited plans are capped with the daily limit and this information is written on the product page also. After the high speed data limit is utilized the speed goes slow as mentioned on the product description.
Thank you
Team eTravelSIM
Not possible to check real time remaining data & unstable connection in morocco
I used esim of etravelsim in morocco. It was ok, but sometimes the connection wasnt stable. Nevertheless i could live with that.
My biggest complaint about etravelsim is that you can't check your usage in real time. You have to send them an email, which is super unfriendly and also not accurate if you get an answer later. This is so oldschool and not 2024. The biggest missing is an app where you can check your data in real time. Till this is improved, i have to choose for another esim provider on my holidays, because its not workable the way they work now
Reply from ETravelSim - Travel eSIM2024-09-07
Dear Sal, Apologies for the trouble you had to experience. Our Morocco eSIM works on the local network. There might have some low/weak coverage issue at a time, however we have our 24*7 to help to resolve the complaints.
The method of checking the balance online is not live. We are in process to make the tool which allows the balance check online for Morocco eSIM.
Thank you for your feedback. it will help us to improve our services.
Thank you
Team eTravelSIM
Don’t bother, you’ll never connect to more than 4G
I got an eSIM for my trip to the UK and I had to contact customer service bc they never sent me the QR code. Once I contacted them, they sent it very quickly which was nice. The network connection in the UK is garbage though. Even in central London, you’re lucky to get 4G or 3G. I never got a 5G connection so it was pretty useless.
Reply from ETravelSim - Travel eSIM2024-08-17
Dear Olivia, our UK eSIM works on 4G/5G network as per the network availability. Let our team connect with you to assist you.
Team eTravelSIM
Won't be using this service again. Bought esims for Turkiye and they cut out every 5 mins and have to reset. Have done all the troubleshooting, checked the FAQs, emailed (with no response) and messaged the online chat bot (waited 10 mins and no response). It actually cut out while writing this review and had to reset just to send. Don't waste your money on this company use another that will be reliable. Never had an issue with an esim before.
Reply from ETravelSim - Travel eSIM2024-08-12
Dear Rhona Gunhan, Apologies for the trouble you had to experience. We are looking into this case and get back.
Our team never received any email from you about the service issue. If it was reported, we would have resolved the problem.
We shall connect with you shortly.
Team eTravelSIM
Recently tried this company for the first time and İnternet keeps cutting off. Spent £20 and now buying another esim as this is so unreliable. Wouldn't use again.
Reply from ETravelSim - Travel eSIM2024-08-12
Dear Mehmet, kindly share your order number with us so that we can assist you.
Thank you,
Team eTravelSIM
An unlimited data plan with an excluded hotspot function.
Useless for anyone who needs a hotspot to work with a notebook.
No information about that on the webpage with the data plans.
Reply from ETravelSim - Travel eSIM2024-08-09
Dear Iryna, we have written on the product page that the hotspot is only allowed with the limited data pack. Unlimited data packs are designed to use on a single device.
Thank you
Team eTravelSIM
Awful! Don’t buy! Doesn’t work at all! No need to spend your money. Customer support just said turn your phone on and off!
Reply from ETravelSim - Travel eSIM2024-08-08
Hi Anya, Apologies for the inconvenience caused. Our team has attended the complaint your reported and then you asked us to cancel the order.
Thank you,
Team eTravelSIM
We had an issue during the middle of our trip and we lost connexion for no reason, but when we got wifi we could send an email and they respond very fast and fixed our problem
Reply from ETravelSim - Travel eSIM2024-07-30
Dear Julien, we are thrilled to know that you found our customer service team responsive and they handled the complaint efficiently to provide hassle free services.
Thank you
Team eTravelSIM
You will never feel comfortable being connected with this company E-sim. Because it's always slow and even if it becomes 4G its a matter of time before it turns into a 3G again. And sometimes the signal is lost. I bought it 2 E-sim for me and my wife for duration of 1 months and It was never working good especially when I need maps or translation.
Reply from ETravelSim - Travel eSIM2024-07-27
Hi Youssef, Apologies for the trouble you had to experience. We always aim to provide the hassle free services to our valued users.
We need your order number to check your case and to connect with you. Kindly share here your order number
Thanks,
Team eTravelSIM
The signal kept dropping. Was inconsistent network from the provider.
Reply from ETravelSim - Travel eSIM2024-07-21
Dear Suhail, thank you for sharing the feedback for our services. We aim to keep dong better for our customers to provide hassle free services
Team eTravelSIM
SCAM! I bought an 2 Week unlimited SIM for Turkey, but it's limited at 4 GB per day.
Simply SCAM!
When you buy it there is not a single word of limiting!
I would like to point out the following: even after numerous complaints, only reference to the general terms and conditions.
But the fact is that when booking the Unlimited tariff there is never any mention of a limit of 4 GB per day. It is throttled so quickly that all requests run into a timeout.
For me this is cheating and nothing else!
SCAM!
Reply from ETravelSim - Travel eSIM2024-07-18
Hi, there is a fair usage policy on the unlimited plan as written on the product page itself. Kindly share your order number with us so that we can check and assist you better
Thank you
Team eTravelSIM
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