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Is Exhale legit?
Exhale (exhalewell.com) has a 3.5 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Health & Medical and its reputation is mixed. Opinions are polarized: 62% rate it 4 stars or higher while 29% give 1 star; The business has replied to 77% of negative reviews; 9 of them were added in the last 12 months. Last updated 2026-08-12.
Great product, but customer service is extremely poor. If you have a problem, and call customer service you’re going to be on hold door who knows how long until they respond with an automated voice saying leave a message and they will get back to you. Never did.
Went to website to chat with them. They just never responded. They make you think you’re chatting, but you’re not. NO WAY TO COMMUNICATE WITH THEM ONCE YOU HAVE PLACED AN ORDER. ON HOLD AS I WRITE THIS FOR 20 MINUTES LISTENING TO A LOOPED SONG ABOUT BE ON HOLD.
DO NOT TRUST EXHALE THEY ARE GOING UNDER AND ARE A SCAM NOW
Well exhale is going under So do not get anything from them. well at this point you cant even if you want they are not taking orders lol .and if you made a order get hold of your bank and dispute your charges . Now for me if you read there reply to me on my first review they told me my order was shipped right . Well today i get a email telling me my order was refunded as they sold out of the item I ordered on the 18th of june . I looked on my bank there was no refund so that was anther lie thats all they do is lie. SO DO NOT BUY FROM EXHALE. I was a long time customer they where great now they are a scam .so save your self a headache and go to anther site cause this one is no good and they do not care about there customers at all . and who ever sent the reply you are a a liar a scammer and scum of the Earth .
Reply from Exhale2023-06-26
Hi Pete! Your order was shipped, which is why a shipping label was printed. There have been some delays with our shipping partner, which we are in the process of investigating and fixing. In the meantime, we are happy to assist you further, if necessary, however necessary. A member of our customer service team will reach out to you directly to further assist.
I’ve purchased from this company for a few years now; it used to be perfect. No complaints at all. Recently, I lost my credit card, and forgot to tell them, which created a cascade of unforgivable customer service. I’ll never purchase anything from them again.
Very Poor Customer Service!
I’ll shop locally from now on.
Reply from Exhale2023-06-26
Hi Vivian! We're sorry that you lost your credit card. Our customer service team is assisted you within the limits of what we can do regarding your lost card. Hopefully your financial institution has effectively rectified this on their end as well.
I placed an order 3 months ago. I never got it nor received a refund.
All I have gotten was the run around and cut and paste emails saying the same BS repeatedly. I suggest looking at the reviews on Google before you give this place your credit card number. I think it used to be a reputable company that has turned into a cash grab scam. There are literally 50+ complaints in the last month alone on Google detailing Exhales' blatant thievery.Buyer beware
Here is an update as of 6/26/2023:
Exhalewell has claimed that they sent me a refund and a confirmation email.That is a blatant lie on their part.This is a totally crooked "business". I'd be curious to know how many other people who've been ripped off by this company, and then they claim they gave refunds, actually got refunds. If anyone has any information to share on being ripped off by these crooks-please share with us.
Reply from Exhale2023-06-26
Jeremy, your refund was processed and the confirmation was sent to you. We're sorry you had a less-than-stellar experience, however, we are a reputable company and while your order was a part of the delays that we had, we have - and will continue to - provide excellent products and service! If you need further assistance, please reach out to our Customer Service team!
Shipping repeatedly takes too long. Last time it was 2 weeks and this time it is 22 days. I was offered a 50 percent off code last time that turned out to be a 40 percent off code. I've lost trust in Exhale.
Reply from Exhale2023-06-26
Hi Michael! We're sorry that we've been experiencing delays with our shipping partners. This is currently being rectified. Restoring your trust and confidence in us is one of our top priorities and we're happy to take all of the necessary steps to make it right!
This place is a scam! Don’t order from them you will never receive your order or your refund! Warning!!!!!!
Reply from Exhale2023-06-15
Hi Sharon! Our customer service team and manager have reached out to you on separate occasions and provided you with the refund confirmation from the payment processor. Your refund was processed and it has been reconciled on our end - returned to the original payment method.
The disposable vape pens have had a noticeable drop in quality. They suddenly changed the type they were sending me from a push-button model that had a great smoothness that was never harsh. The new ones have an inhale sensor to vape that keeps malfunctioning, and whatever the oil is inside keeps leaving a gross chalky substance on the back of my teeth. They also now make me cough, which would never happen before. This isn’t even mentioning the huge shipping delays.
Reply from Exhale2023-06-15
Hi Richard! We're sorry about the shipping delays and that the vape pens didn't meet your expectations. A member of our customer service team will reach out to you for further assistance.
Exhale Well offers a wide variety of hemp/CBD products. The full spectrum CBD helps to alleviate my pain. And the Delta8, Delta9, Delta10, and HHC helps with my anxiety, depression and PTSD. Please keep up the great work. I am a customer for life.
Reply from Exhale2023-06-15
Thank you from the bottom of our hearts for taking the time to share your positive experience with us. Your words serve as a delightful reminder of why we do what we do.
Absolutely amazing products, customer service is horrible, with the exception of one gentleman named Jarrod(hope I’m spelling his name right, sorry if I’m not!) I was lucky enough to get him through the call centers twice and both times he went above and beyond to help me!! So thank you sir! The total of four times I’ve ordered from this company, there has been issues everytime, and when you call or email it could take days to hear from them if even you do. One instance I tried calling someone from customer service and it took a total of 8 hours before someone picked up, and when some did pick up(a man named Jason) was super rude and told me I would have to wait another 24-48 hours to hear from someone. It just unfortunate because they do really have great products.
Reply from Exhale2023-06-15
Hi Ashley! We're so sorry you had a less-than-stellar experience with our CS team but are glad that Jarrod was able to assist. If you need further assistance, we're happy to help!
Excellent customer service. I submitted my order twice by accident. I reached out with the second order number and it was cancelled and my card refunded on the spot. Also great product with a very good description. Got it right on the first pick. Good-bye insomnia!
Reply from Exhale2023-06-15
Thank you! Your kind words filled our team with immense gratitude, and we wanted to take a moment to express our sincere appreciation.
Way to l long to receive any customer support. I would rather buy from a secured company where I know I will receive the upmost customer service. They definitely responded same day btw but none of my issue were answer and they responded every so hours. Exhale if you guys want screenshots of the conversations and times I will be please to post or email them to you guys . This is a 100% honest review based on my experience.
Reply from Exhale2023-06-15
Hi Ricky! It looks like Brielle responded to your chats and email the same day as your inquiry, providing you with UTMOST customer service by resolving your issue. If there's anything further that we can assist you with, please let us know!
potency seems to vary greatly on gummies.Some have little effect. Sorry to hear free shipping to end on under $50. purchase. Would order bigger quanity to qualify, if dollar amount was reasonable.
Reply from Exhale2023-06-15
Hi Dave! We're sorry that you experienced potency inconsistencies. We have forwarded your feedback to our ops team about the free shipping.
Hi Sophia! We're sorry that you misread the product information listed on the product page of the website. Our customer service team is happy to assist you further!
Product arrived quickly and in good shape. Good taste and good vibes
Reply from Exhale2023-06-15
Making our customers happy and satisfied with our products is at the core of our mission, and your feedback reassures us that we're on the right track.
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