Zero
Zero. And I mean ZERO customer support. They do not answer the phone. They do not answer emails. They do not ship your medication. AWFUL. Just AWFUL. If I could leave zero stars I would. Avaid at all cost.
About Alan Meds
Data updated- Website
- alanmeds.com
- Category
- Health & Medical
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 26 reviews
- Replies to negative
- 73% (27/37)
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About this business
Alan Meds is on a mission to help individuals achieve their wellness goals through personalized care.As a technology-driven company, we connect you with a team of expert healthcare professionals dedicated to supporting your weight management journey. Our high-quality, state-licensed doctors specialize in weight management, offering personalized treatment at an affordable monthly price.With customized, comprehensive plans, we’re here to support your unique health journey, helping you look and feel your best. Backed by exceptional customer support, Alan Meds is with you every step of the way.
Written by the business, not verified by us.Is Alan Meds legit?
Alan Meds (alanmeds.com) has a 3.5 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Health & Medical and its reputation is mixed. Opinions are polarized: 63% rate it 4 stars or higher while 31% give 1 star; The business has replied to 73% of negative reviews; 26 of them were added in the last 12 months. Last updated 2026-08-28.
What people say
This was my second time using Alan's
This was my second time using Alan's. I had a totally different experience! The first time I had monthly check ins to modify medication and progress. This time I had a really hard time getting someone to address issues I had, my account was put "on hold" so no medication was shipped. I paid in advance for 6 months(1500) which in turn ended up being 2 vials of medication in that time. After first shipment I ran out of medication for a full month trying to reach someone. When Alan's did respond it was to say they just started a new platform and were understaffed, not how to make it right. When I tried to reached them the phone number was "no longer in use". So not sure what is going on with this company now but I would advise against the pre paid plans just not worth it, really kind of a scam. My primary Doctor thinks that too. 1500=1 lb of weight loss!!!
Phones are disconnected and emails…
Phones are disconnected and emails bounce. Looks like the company is closing. Beware!
1st shipment great but now they are nonresponsive
1st shipment great. Now their phone is disconnected and email is nonresponsive. I need a refund or for the product to be fulfilled.
I have been charged $1,950 four times…
I have been charged $1,950 four times in one year (almost $8,000 dollars). Am trying to dispute the last 2 charges. I get zero response. I have written many times. I cannot call because their phone number does not work. I am beside myself with anger. The failure of trust is staggering.
May not be in business anymore
I am not sure this company is in business anymore. I am waiting on a refill. I did my check in with them online was charged on my credit card and was told that the script was sent to the pharmacy but have not received anything. Cannot get in touch with customer service online or by phone.
I have been trying to call Alan meds…
I have been trying to call Alan meds for over a week. I have left voicemails, phone calls every day, emails, and chats on my account. No response. There is an issue with my account and my purchase won’t process for my monthly billing. I’ve been trying to rectify it for 10 days! Terrible customer service.
My name is Dana
My name is Dana. Every time I call to see where my médecine is, the phone says an error has accured. I have written there support no answer. They charges my card in april and I received my first bottles. They are now gone and no one will answer where or when my second shipment will arrive. I would caution anyone considering using this company until They get better reveiws. If you read the most current reveiws They have a lot in common. NO CUSTOMER SUPPORT
These people are ridiculous do not go there
These people are ridiculous they have the worst customer service anywhere and they are the most expensive without a doubt, they charged me and than said they didn’t, I disputed with my credit card and they refunded me but than took the refund back so now I’m down $400 plus I have no medication and no one responds. I’ll have to wait for my credit card company to sort it out. I don’t recommend them at all
Deceptive advertising
Beware that their GLP-1 microdosing products are somehow NOT intended for weight loss or weight management. They are instead a way for this company to deceive consumers into spending $800/month on snake oil that “supports healthy aging” and “promotes consistent, long-term benefits in harmony with your body’s unique needs” or some other such nonsense.
Reply from Alan Meds2026-07-02
Thank you for taking the time to share your feedback. We're sorry to hear that our program did not meet your expectations. We'd like to clarify a few points for anyone reading your review. Our GLP-1 Microdosing Program is not marketed or intended as a weight loss or weight management treatment. It is part of our Longevity offerings, and we clearly communicate throughout the program materials and on our website that it is designed for wellness and healthy aging—not weight management. We'd also like to correct the pricing information. One of our available GLP-1 Microdosing plans is priced at $870 for the full six-month program, which averages approximately $145 per month, rather than $800 per month as stated in your review. We also understand that you have concerns about the science behind the program. While reasonable people may have differing opinions, our approach is informed by emerging scientific research. For those interested in learning more, we've published an overview of the available evidence, along with references to the underlying studies, here: https://www.alanmeds.com/resource/microdosing-glp-1-a-science-backed-path-to-longevity-wellness. We value honest feedback and are committed to providing clear, transparent information so individuals can make informed decisions about the programs that are right for them.
AlanMeds was excellent!!
AlanMeds was excellent in my experience! I got the support I needed. And most importantly, the medication, in my case tirzepatide,worked wonderfully, arrived on time. I got support for the initial nausea that I felt at the very beginning of the treatment. I’m very satisfied with AlanMeds!
Reply from Alan Meds2026-07-02
Thank you for taking the time to share your experience! We're so glad to hear you felt supported throughout your journey and that our team was able to help you navigate those first steps with confidence. It's wonderful to know your orders arrived on time and that you had a positive experience with our program. We truly appreciate your trust in Alan Meds and are honored to be part of your wellness journey. Thank you again for your kind words, and we look forward to continuing to support you every step of the way.
I have been with Alan Meds for the last…
I have been with Alan Meds for the last 1 1/2 years. With their help, I hit my target weight! I haven't been this perfect weight and felt this healthy in three decades. They have been helpful when I had questions, and they kept my program on track. I felt safe with their meds and program. They are so professional that I plan to continue with them for my maintenance. I couldn't be more grateful.
Reply from Alan Meds2026-07-02
Thank you so much for sharing your experience and for trusting Alan Meds to be part of your wellness journey. We're honored to hear that you've reached your goal weight and are feeling healthier than you have in decades. Your kind words about our team's support, professionalism, and commitment to keeping you on track mean a great deal to us. We're especially grateful that you chose to continue with us as you move into maintenance. Wellness is a journey, and we're proud to be by your side every step of the way. Thank you again for your thoughtful review and for being part of the Alan Meds community. We wish you continued success and good health!
NO communication from Alan
My first purchase was a 6 month program for over $1700.00. It went well, I dropped 30 lbs but it wasn’t because of any help from them. Along the way I had some questions. I presumed they’d check in periodically to ask how I was doing. Not one single communique from them. No phone calls. No emails. Attempting to contact and talk to a real person was the useless. The menu for chat never accepted my question which was how do I reach a real person. I received one response to an email but weeks late. The whole experience was odd considering this was a medical and pharmaceutical situation. Even my first question about how to properly handle the syringe was not answered. I figured it out myself. Again, very odd situation. BUT they renewed my prescription and charged me without my telling them I wanted it.
Reply from Alan Meds2026-03-09
Thank you for sharing your experience. We’re glad to hear about the progress you made on your wellness journey, but we’re truly sorry that parts of your experience with our team felt frustrating and difficult to navigate. That’s not the level of support we aim to provide. Our goal is to be a responsive, reliable partner in every member’s journey, and we understand how important clear communication and timely support are—especially when it comes to treatment and medication guidance. Your feedback helps us continue improving how we show up for our members. We’re grateful we were able to connect with you directly and resolve the concerns you raised. If there’s ever anything more we can do to support you, our team is here to help. Wellness is a journey, and we’re committed to being a trusted guide every step of the way.
Alan Meds one year anniversary
One year ago I chose Alan Meds for my weight loss program (compounded semaglutide injections weekly). I've now lost 50 lbs and I'm nearing my goal. During this past year, Alan Meds has been professional and reliable with good service and support.
Reply from Alan Meds2026-03-09
Thank you for sharing your experience and congratulations on the incredible progress you’ve made toward your goal. We’re so glad to hear that your experience over the past year has felt professional, reliable, and supportive. Our team works hard to provide consistent service and guidance so members can stay focused on their wellness journey. We appreciate you trusting Alan Health to be part of that journey, and we’re with you every step of the way as you continue toward your goals.
Difficult cancellation process that seems intentional
I signed up for Alan Health online and later attempted to cancel my subscription. Alan Health emailed me stating that account updates could be made through the portal until a specific date (January 24). Relying on that message, I logged into the member dashboard to cancel, but no cancellation option was available. Signup was completed entirely online, but cancellation could not be completed online. I contacted support before the stated deadline to cancel anyway. Despite that timely request, a renewal charge was processed. The renewal notices were sent from a no-reply email address, which made it harder to resolve the issue directly from the billing communication. My concern is not about the service itself, but about subscription practices. Cancellation was not as easy as signup, and billing proceeded despite a timely cancellation attempt within the window described in their own emails. Prospective customers should carefully review the cancellation process and not assume that changes referenced in reminder emails can actually be completed through the portal.
Reply from Alan Meds2026-03-09
Thank you for sharing your experience. We’re sorry the cancellation process felt unclear and frustrating—that’s certainly not the experience we want for our members. While members can update many aspects of their account through the portal, cancellation requests must be submitted through our support team. This process is outlined in our FAQ and Terms of Service and helps ensure requests are handled securely and in compliance with healthcare privacy regulations. We also send renewal reminder emails in advance of billing so members have time to make any needed changes to their account before an order is processed. We’re glad we were able to review your case and resolve the concern in this case. If you ever need assistance in the future, please feel free to reach out to us at [email protected] and our team will be happy to help.
I have been with Alan meds for nine…
I have been with Alan meds for nine months and I couldn’t be more pleased. Their business processes are focused exclusively on exceeding customer expectations. I had an experience with Sam today, who is one of the customer service representatives for Alan Meds. And once again, I was extremely satisfied with his help. I was having a problem uploading my picture to the intake form that is a requirement for medication approval. Sam patiently explained to me what to do to upload the picture. His directions were explicit and easy to follow, and yet, I couldn’t upload it. I talked to Sam multiple times pertaining to this matter. To tell the truth, I had become embarrassed, because I felt like an idiot for taking up so much of his time. However, Sam made it abundantly clear that he would work with me until the picture was uploaded. I finally uploaded the picture, and discovered what I was doing wrong. Sam is an outstanding professional, and this experience once again underscores that Alan Med’s is all about exceeding customer expectations. Thanks again Sam for all help!
Reply from Alan Meds2026-03-09
Thank you for sharing such a thoughtful review and for being part of the Alan Health community for the past nine months. We’re truly grateful for your continued trust. It’s wonderful to hear that Sam was able to support you with patience and care while working through the upload issue. Taking the time to walk through a problem step by step—and staying with you until it’s resolved—is exactly the kind of support we strive to provide. We’ll be sure to share your kind words with Sam and the team. At Alan Health, we’re committed to making your experience as smooth and supportive as possible, and feedback like yours means a great deal to us.
Anna works very hard at being…
Anna works very hard at being accommodating on behalf of the customer. I asked for some additional follow up. Anna was absolutely thorough in fulfilling my request and did so on a very timely basis. Anna was always courteous patient and professional. Anna is just a pleasure to work with!
Reply from Alan Meds2026-03-09
Thank you for taking the time to share such kind feedback. We’re so glad to hear that Anna was able to support you so thoughtfully and thoroughly. Providing timely, attentive support is incredibly important to us, and it’s wonderful to know that Anna made your experience a positive one. We’ll be sure to share your kind words with her and the team. At Alan Health, we’re committed to being a trusted partner in your wellness journey, and we’re grateful to have team members like Anna who bring that commitment to life every day.
very easy to work with
very easy to work with. I have lost 55 lbs and have been in the program since April of 2024. No food noise, no cravings. Slight nausea at the beginning, but has subsided. I feel great, the medication has stopped my closet eating, and has changed my portion control.
Reply from Alan Meds2025-12-11
Hi Cheryl, Thank you for your amazing review! We’re glad to hear we could meet your expectations and make your experience a positive one. Your satisfaction is our top priority. We look forward to serving you again soon!
Everything about my experience with…
Everything about my experience with Alan Meds was outstanding beginning with interactions with my customer service representative Matthew. I needed my prescription handled quickly as I was going to be out of town for two weeks and Matthew made sure everything was processed in an efficient and timely manner. This GLP-1 provider deserves a lot more recognition and visibility!
Reply from Alan Meds2025-11-25
Hi Joan, Thank you so much for your kind words and for taking the time to share your experience! We’re thrilled to know you’re happy with Matthew's service. Your trust means the world to us, and we’re here whenever you need us. Thanks for letting Alan be a part of your journey!
Alan Meds was fine a year ago but they…
Alan Meds was fine a year ago but they keep getting progressively worse each month. I received monthly check ins with photos and a questionnaire. Once they got my credit card for quarterly transactions instead of monthly it was off to the races. My last shipment was sent with no check in and no review of my progress and no text message telling me it was being processed. I just found my $1450 worth of spoiled semaglutide sitting in a box in my garage where the delivery person put it last month. I called Alan Meds to try and resolve this oversight and was treated with utter disrespect and a pile of sorry there’s nothing I can do , we sent you an email. I don’t do email, I have always responded via the text messages I received before each new shipment. The have the money I have poison. Just to add imone more surprise I was informed that Alan Med can no longer sell semaglutide but if I’m interested in a different medication they can fill that. Do business elsewhere, save yourself some the trouble of a poorly run and questionable company. Good luck
Reply from Alan Meds2026-03-09
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating it must have been to discover your delivery in that condition. Our goal is to provide clear communication and reliable service for every member while protecting your personal health information. Because of that, certain communications need to be handled through our secure email process. To balance careful medical review with timely access to treatment, orders may be eligible for automatic shipment if a member has completed an intake form within the previous 100 days. This helps ensure providers have up-to-date information while allowing shipments to be processed quickly. We want every interaction with our support team to feel respectful and helpful, and we take feedback like this seriously as we continue improving our processes. If you’re open to it, please reach out to [email protected] so our team can review your situation and work toward a resolution.
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