Alan Meds is on a mission to help individuals achieve their wellness goals through personalized care.As a technology-driven company, we connect you with a team of expert healthcare professionals dedicated to supporting your weight management journey. Our high-quality, state-licensed doctors specialize in weight management, offering personalized treatment at an affordable monthly price.With customized, comprehensive plans, we’re here to support your unique health journey, helping you look and feel your best. Backed by exceptional customer support, Alan Meds is with you every step of the way.
Written by the business, not verified by us.
Is Alan Meds legit?
Alan Meds (alanmeds.com) has a 3.5 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Health & Medical and its reputation is mixed. Opinions are polarized: 63% rate it 4 stars or higher while 31% give 1 star; The business has replied to 73% of negative reviews; 26 of them were added in the last 12 months. Last updated 2026-08-28.
I’m absolutely floored at how good these doctors and receptionist handle your case! I was charged $1500 on my card and I didn’t receive my medication yet. I called them right up and they took it right off the bill. No questions asked. I was so happy with the way they took care of me. I also spoke to a young man and he was excellent handling my case as well. These people are pretty damn good.
Reply from Alan Meds2025-10-16
Hi Lindsey,
Wow, your feedback truly made our day! We’re so grateful for your trust and support. It’s customers like you who inspire us to keep delivering our best every single day. If there’s ever anything we can do to make your experience even better, don’t hesitate to let us know.
Hi Arthur,
Thank you for your amazing review! We’re glad to hear we could meet your expectations and make your experience a positive one. Your satisfaction is our top priority. We look forward to serving you again soon!
I have been trying to cancel my subscription for 4 days now. I've been unable to cancel it on line, I've tried to chat, I've sent emails to help and I've called their customer service # all without success. They billed my card today. Payment is pending. I called my credit card company and have disputed charges and cancelled the card. But I still need to make contact.
Reply from Alan Meds2025-09-25
Hi Sandra,
Thank you for sharing your experience with us. We’re sorry to hear about your concerns and have requested your contact information so we can connect with you directly. We’re here to help and look forward to making things right for you.
I have been on the trizepatide sublingual drops for 3 months and I haven't lost any weight. I have zero appetite suppression and was told it doesn't curb your appetite it stops food noise. Well the food noise is as loud as ever. I do not recommend I wasted $ 1500.00.
Reply from Alan Meds2025-09-11
Dear L.C,
Thank you for sharing your feedback with us. We’re sorry to hear your experience didn’t meet your expectations, and we’re committed to making it right. We’ve reached out to you directly to discuss this further and find the best way to address your concerns. Your satisfaction is our priority, and we look forward to resolving this for you.
I really have to credit Josh for my positive experience
I really have to credit Josh for ensuring my experience was positive and seamless from start to finish. Like others, I was concerned about being scammed or the product not working. Not only did I reach my goal weight in under a year, I found the health practictioners to be responsive and helpful. When I decided to cancel, I shared my concerns with Josh and he ensured my offboarding would be smooth and hassle-free, which it was. I would choose Alan Meds again.
Reply from Alan Meds2025-09-10
Dear MH,
Wow, your feedback truly made our day! We’re so grateful for your trust and support. It’s customers like you who inspire us to keep delivering our best every single day. If there’s ever anything we can do to make your experience even better, don’t hesitate to let us know.
I needed a “weight loss/weight control” medication to help with the negative side effects of radiation therapy from cancer treatments. The Alan Meds medication stopped my desire for fast foods, over eating, and sweets. I was able to increase my physical activity and improve my sleep and overall health. The price, delivery and quality were very satisfactory and will recommend to anyone that needs weight loss and or weight control. As far as numbers, I lost over 20lbs, but for me more importantly I went from a pants size of 3XL to XL. The online management and customer service was excellent.
Reply from Alan Meds2025-09-10
Hi Ron,
Thank you for taking the time to share your wonderful experience! We’re excited that you had a positive journey with us, and it’s customers like you who remind us why we do what we do. Your kind words truly inspire us to keep striving for excellence. Thank you for choosing Alan!
Warning!!! This company will steal your money and…
This company will steal your money and refuse to respond to emails or calls. The worst customer service I’ve ever seen.
This company shouldn’t be trusted with anything, especially not anything as serious as your health!
Reply from Alan Meds2025-08-28
Hi Deborah,
Thank you for sharing your feedback, and we sincerely apologize for the delay in getting back to you. Over the past few days, we’ve been managing an unusually high volume of requests, but we always strive to provide timely support and regret that we fell short here.
As with other online transactions, payment is processed first, before orders are shipped out. Orders are only completed once the required medical intake information has been submitted and reviewed by a licensed provider. Because an intake was not completed, no prescription was issued and no medication was shipped. The account was canceled and the refund has been processed. Refunds generally appear within a few business days, depending on the financial institution.
For any additional questions, please forward your concerns to [email protected] and we will do our best to address it as quickly as possible.
Sign-up was easy. Meds arrived quicky. I've been helped regarding nausea and heartburn. My disappointment is with my weight loss. I have been in the program for 5 months and I haven't had any weight loss. I even started a strength training class twice a week and eat smaller portions etc. At the beginning I felt less hungry etc and now im at 60 units per week and I can't tell a difference. I've been told to be patient etc but im frustrated. They've said they'll increase the next dose but I don't have any guarantees that will help. Im feeling a bit ripped off.
Reply from Alan Meds2025-09-10
Hi Mlsread,
Thank you for sharing your experience with us. We’re sorry to hear about your concerns and have requested your contact information so we can connect with you directly. We’re here to help and look forward to making things right for you.
I really love the convenience of the service, don’t have to leave the house, website user friendly, and customer service response quickly .
Reply from Alan Meds2025-08-07
Hi Edwards,
Thank you for your amazing review! We’re glad to hear we could meet your expectations and make your experience a positive one. Your satisfaction is our top priority. We look forward to serving you again soon!
Insufficient care continuity and lack of work ethic
Can't get through to a human being and "support" does not get back to me. I have my own patients to see all day, so I cannot take a phone call randomly. I have sent multiple follow up emails to both Stacie and "help."
Reply from Alan Meds2025-08-06
Hi AB,
Thank you for sharing your experience with us. We’re sorry to hear about your concerns and have requested your contact information so we can connect with you directly. We’re here to help and look forward to making things right for you.
Tried to cancel a reorder of Semaglutide but could not get customer service to respond, on line chat to help or no one called me back. This is totally out of control
No customer service even though they say they are the best
Not true
If your glass viles are damaged. They will not replace it.
They sent my script from the compounding pharmacy one vile leaked upside down. It was hundreds of dollars they would not replace it ( at the pharmacy and I sent many many videos and photographs of the broken vile and the leaking do not go here you will regret it!!!!
Reply from Alan Meds2025-07-24
Hi Ammes,
Thank you for sharing your experience with us. We requested your information so that we could follow up with you regarding this concern. However, we never heard back and do not have any accounts matching this full name. Please reach out to [email protected] so that we can further address your concerns. If your vials were damaged during transit, we have and will replace medication, when provided documentation.
They are not at all responsive.
I left them at least three messages on their voicemail as they never pick up and no response.
For a company dealing with peoples health I find that irresponsible and uncaring.
Reply from Alan Meds2025-07-24
Dear Selwyn,
Thank you for sharing your feedback with us. We’re sorry to hear your experience didn’t meet your expectations, and we’re committed to making it right. We’ve reached out to you directly to discuss this further and find the best way to address your concerns. Your satisfaction is our priority, and we look forward to resolving this for you.
MaryJane was very knowledgeable and helpful and had patience while helping me.
Reply from Alan Meds2025-06-05
Hi Chloe,
Thank you for your amazing review! We’re glad to hear we could meet your expectations and make your experience a positive one. Your satisfaction is our top priority. We look forward to serving you again soon!
They will not cancel my membership. There is no way to do it through the site, so I emailed the help function. They never canceled it, and today another charge was attempted on my card. Not cool.
Reply from Alan Meds2025-06-05
Dear Jamie,
Thank you for sharing your feedback with us. We’re sorry to hear your experience didn’t meet your expectations, and we’re committed to making it right. We’ve reached out to you directly to discuss this further and have fully cancelled your account/processed a refund. Your satisfaction is our priority, and we look forward to resolving this for you.
Alan Health (and Andrew B) have been very responsive to my wellbeing, in that they’ve been prompt with orders, answering any questions, and if the person answering the call isn’t sure of answer to a question, they seek the information from their supervisor or appropriate person, and then call me back promptly.
Alan Health associates are compassionate about my goals and my desire to achieve a healthier body and work with me in achieving my goals.
I’m relieved I got connected with Alan Health.
Reply from Alan Meds2025-06-05
Hi Stacey,
Wow, your feedback truly made our day! We’re so grateful for your trust and support. It’s customers like you who inspire us to keep delivering our best every single day. If there’s ever anything we can do to make your experience even better, don’t hesitate to let us know.
All companies should conduct themselves like them.
I was having a horrible time of things financially because of identity theft and had to suspend my prescription for a GLP-1 med , which I had made a promise to myself that I would not do. It was finally something important I was doing for myself but I had no choice. Maryann was wonderful to me. She gave me a refund and more. She gave me warm, friendly and solid advice and support when I was at my most “down”. Every interaction I’ve had with Alan Healthcare has been a godsend. I would recommend it to everyone and I WILL BE re-establishing my relationship with them as soon as I possibly can.
Reply from Alan Meds2025-06-03
Hi Gayle,
Wow, your feedback truly made our day! We’re so grateful for your trust and support. It’s customers like you who inspire us to keep delivering our best every single day. If there’s ever anything we can do to make your experience even better, don’t hesitate to let us know.
My husband took his first injection of tricep tide this morning and within 15 minutes he was an anaphylactic shock and having a major seizure. He has been in the emergency room ever since I did not get his blood pressure regulated. I hope to God this crap that was sent to us does not kill him. I told him I thought the least they could do was refund my $1,300. This is a nightmare. He has never been allergic to anything or had a seizure in his entire life. The doctor said it was something that was added to this concoction.
Reply from Alan Meds2025-05-27
Hi Sandra,
We’re incredibly sorry to hear this and want to assure you that we take concerns like this very seriously.
We’ve searched our records using the last name provided but have not been able to locate a customer or order under that name. We’ve also reached out via Trustpilot to request more information so we can urgently identify your account and investigate what happened.
Your safety is our top priority, and we are committed to resolving this with care and urgency. Please contact us directly at [email protected] or call (646) 956-3441 so we can assist you right away.
Best,
The Alan Health Team
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