Alan Meds is on a mission to help individuals achieve their wellness goals through personalized care.As a technology-driven company, we connect you with a team of expert healthcare professionals dedicated to supporting your weight management journey. Our high-quality, state-licensed doctors specialize in weight management, offering personalized treatment at an affordable monthly price.With customized, comprehensive plans, we’re here to support your unique health journey, helping you look and feel your best. Backed by exceptional customer support, Alan Meds is with you every step of the way.
Written by the business, not verified by us.Alan Meds (alanmeds.com) has a 3.5 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Health & Medical and its reputation is mixed. Opinions are polarized: 63% rate it 4 stars or higher while 31% give 1 star; The business has replied to 73% of negative reviews; 26 of them were added in the last 12 months. Last updated 2026-08-28.
Mary Jane was kind and very helpful. Thank you
Hi Beth, Thank you so much for your kind words! We're thrilled to hear that Mary Jane was able to help and make your experience a positive one. We'll be sure to pass along your appreciation — it’ll mean a lot to her! If there’s ever anything else we can do for you, don’t hesitate to reach out.
MaryJane is the best customer support professional I have worked with across any platform.
Hi Stephanie, Wow, your feedback truly made our day! We’re so grateful for your trust and support. It’s customers like you who inspire us to keep delivering our best every single day. If there’s ever anything we can do to make your experience even better, don’t hesitate to let us know.
SCAM never shipped the medication for B12/MIC. You can’t cancel your subscription online, by email or over the phone they do everything in there power to keep your subscription going even when you want to cancel. STAY FAR AWAY FROM ALAN MEDS.
Hi Nicole, Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience didn’t meet expectations. Your concerns are important to us, and we're here to help. While you’re always welcome to cancel via email, we do recommend calling for the quickest resolution. In your case, we see that you reached out by phone on May 12th and your cancellation was processed that same day. Your medication, which had experienced a brief delay at the pharmacy, was delivered on May 14th. We’ve reached out to you directly to continue the conversation and make sure all of your concerns are fully addressed. Your satisfaction matters to us, and we’re committed to resolving this in the best way possible.
Mayra was incredibly helpful , supportive and kind . I had an outstanding experience due to her disposition and professionalism to go above and beyond . Alan Meds is lucky to have someone like her , as she a true asset and a rare value to have .
Hi Yudy, Thank you for taking the time to share your wonderful experience! We’re excited that you had a positive journey with us, and it’s customers like you who remind us why we do what we do. Your kind words truly inspire us to keep striving for excellence. Thank you for choosing Alan!
Absolutely loving the NAD+ patches and nasal spray! I’ve noticed a big difference in my energy levels and less brain fog. These products have quickly become part of my weekly routine. Highly recommend!
Hi Jade, Thank you so much for your kind words and for taking the time to share your experience! We’re thrilled to know you’re happy with our NAD+ offerings. Your trust means the world to us, and we’re here whenever you need us. Thanks for letting Alan be a part of your journey!
Alan Meds has been a 5 star, top notch experience for me. Specifically MaryJane, who's been excellent in customer service and has responded to my questions very quickly. I would highly recommend Alan Meds, whatever your medication needs.
Dear Melody, Wow, your feedback truly made our day! We’re so grateful for your trust and support. It’s customers like you who inspire us to keep delivering our best every single day. If there’s ever anything we can do to make your experience even better, don’t hesitate to let us know.
Hi Donee, Thank you for your amazing review! We’re glad to hear we could meet your expectations and make your experience a positive one. Your satisfaction is our top priority. We look forward to serving you again soon!
Mary Jane was extremely helpful in assisting me with my situation. Very happy she was in my case.
Hi Tom, Thank you for your amazing review! We’re glad to hear we could meet your expectations and make your experience a positive one. Your satisfaction is our top priority. We look forward to serving you again soon!
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Hi Marilynn, Thank you for sharing your experience with us. We’re sorry to hear about your concerns and have requested your contact information so we can connect with you directly. We’re here to help and look forward to making things right for you.
Mary Jane is fantastic. She was extremely patient with me and my many questions. I am a returning satisfied customer of Alan Meds. I called today to reinstate my program and had the pleasure of speaking with Mary Jane. I commend her excellent customer service and thorough explanation of current rates and confirmation that we were discussing the appropriate medication. I have been in customer service for over 35 years from retail, to restaurants, to banking, and beyond. I truly appreciate brilliant customer service. Mary Jane is professional, kind and courteous. Alan Meds is fortunate to have, not only a great product but a stellar team. I will remain a loyal customer.
Hi AC, Wow, your feedback truly made our day! We’re so grateful for your trust and support. It’s customers like you who inspire us to keep delivering our best every single day. If there’s ever anything we can do to make your experience even better, don’t hesitate to let us know.
Mary Jane and the other staff at Alan Meds have always taken great care of me. They are attentive and professional at all times! I highly recommend them!
Hi Chris, Thank you for your amazing review! We’re glad to hear we could meet your expectations and make your experience a positive one. Your satisfaction is our top priority. We look forward to serving you again soon!
Andrew was able to help me upload information that the doctor requested. I absolutely could not have done it without him. He was very positive and kind.
Hi Deborah, Thank you so much for your kind words and for taking the time to share your experience! We’re thrilled to know you’re happy with our service. Your trust means the world to us, and we’re here whenever you need us. Thanks for letting Alan be a part of your journey!
Mary Jane answered all my questions and was prompt and very helpful with my myriad of questions.
Hi Sue, Thank you so much for your kind words! We’re thrilled to hear that Mary Jane was able to help and provide the support you needed. We’ll be sure to pass along your appreciation!
Prompt responses, kind interactions and easy conflict resolution!
Hi there, Thank you for taking the time to share your wonderful experience! We’re excited that you had a positive journey with us, and it’s customers like you who remind us why we do what we do. Your kind words truly inspire us to keep striving for excellence. Thank you for choosing Alan!
Mary Jane with Alan Meds helped resolve my issue quickly and professionally!
Hi there, Thank you for your amazing review! We’re glad to hear we could meet your expectations and make your experience a positive one. Your satisfaction is our top priority. We look forward to serving you again soon!
I had the most helpful & informative agent MaryJane. She not only cleared up some confusion but also was able to advise me on ways to get more bang for my buck on future orders. Many thanks Mary Jane!
Hi Cindy, We love hearing this! Maryjane is truly amazing, and we’re thrilled she could assist you. Thank you for being a valued member of the Alan Health community!
Maryjane has come to the rescue for us as we navigate our weight loss journey through the recent FDA changes. We have seen great success using the Alan Med product and needed the reassurance we received from Mary Jane and another diligent staff member who left me a voice message after hours, reassuring me that my order was correct and my weight loss journey is safe. This level of customer service is not the norm and the team at Alan Meds truly stepped up! IMPRESSIVE!
Hello Linda, Thank you so much for your kind words! We're thrilled to hear that Maryjane and our team could provide the reassurance and support you needed. Your success means everything to us, and we’re honored to be part of your journey. We appreciate you choosing Alan Health!
Very professional and helpful in every way! I came to Alanmeds because they ANSWER TH PHONE! I stayed with them because they help you every step of the way! Thank you Mary Jane and everyone there for your help! But when it came time to fill the order the doctor rejected it because it didn't have a blood panel which was never requested until they got my order! I can't afford that blood work and they won't request it from my insurance! This is fine print bullshit!
Hi Mary, Thank you so much for your kind words about our team, especially MaryJane — we’re so glad you felt supported and well taken care of. We’re sorry to hear about the frustration with the lab work requirement. Our goal is always to be as clear and transparent as possible, and we truly appreciate your feedback so we can keep improving. Please don’t hesitate to reach out — we’d love to see if there’s any way we can further assist.
Mary Jane made me feel understood and listened to. She made me also feel that RO is a great choice for me. I have come very far in my weight-loss so far and Mochi Health is encountering huge obstacles with their pharmacy standards and have basically been shut down. Dealing with a reputable company with high standards is important. Thank you Mary Jane for listening and rescuing me so I can continue with my weight loss journey!
Hello Lana, Thank you so much for your kind words! We’re thrilled to hear that MaryJane made you feel supported and understood — she’s truly amazing. We’re honored to be part of your journey and are committed to providing the reliable care you deserve. Keep up the great work — we’re cheering you on every step of the way! 💪
The only reason I continue to use Alan Meds is because of the personal touch of Lisa Thomas the wellness manager. I’m able to get a direct line into her so she can answer my questions, help with any issues, and explain things to me. She’s gone above and beyond and is the reason I’ve stayed with Alan Meds. Thank you!
Hello Margaret, Thank you so much for your kind words! We’re lucky to have Lisa on our team — her dedication and personal touch truly make a difference. We’re so glad she’s been there to support you and that you’ve had such a positive experience. We appreciate you being part of the Alan Meds family!
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