Alan Meds is on a mission to help individuals achieve their wellness goals through personalized care.As a technology-driven company, we connect you with a team of expert healthcare professionals dedicated to supporting your weight management journey. Our high-quality, state-licensed doctors specialize in weight management, offering personalized treatment at an affordable monthly price.With customized, comprehensive plans, we’re here to support your unique health journey, helping you look and feel your best. Backed by exceptional customer support, Alan Meds is with you every step of the way.
Written by the business, not verified by us.Alan Meds (alanmeds.com) has a 3.5 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Health & Medical and its reputation is mixed. Opinions are polarized: 63% rate it 4 stars or higher while 31% give 1 star; The business has replied to 73% of negative reviews; 26 of them were added in the last 12 months. Last updated 2026-08-28.
Indeed they did get back to me and I would change the rating to 5 stars
Hi there, Thank you for your amazing review! We’re glad to hear we could meet your expectations and make your experience a positive one. Your satisfaction is our top priority. We look forward to serving you again soon!
Great products, excellent delivery, and top-notch customer service. I was initially skeptical, but they truly exceeded my expectations.
Hi Arthur, Thank you for taking the time to share your wonderful experience! We’re excited that you had a positive journey with us, and it’s customers like you who remind us why we do what we do. Your kind words truly inspire us to keep striving for excellence. Thank you for choosing Alan!
I did not complete the form to make this purchase. You have charged me $175 without my consent and then you had the nerve not to send me the medication that I did not order. Why did you pick my pocket?
Hi Paul, Thank you for sharing your experience with us. We’re sorry to hear about your concerns and have requested your contact information so we can connect with you directly. We’re here to help and look forward to making things right for you.
I paid for 3 months worth of product and lost 3 lbs only. I emailed the company and informed them it wasn't working for me and was too expensive. The response was one of sympathy assuring me this takes 3 or more months to start working. I asked to cancel subscription at that time. They have a pending hold on my credit card for another shipment this month!
Dear Suzanne, Thank you for sharing your feedback with us. We’re sorry to hear your experience didn’t meet your expectations, and we’re committed to making it right. We’ve refunded you for the pending order and reached out personally to go over any other details. Your satisfaction is our priority, and we look forward to resolving this for you.
Alan meds has been a dream to work with! Not only do they act immediately but they assign you a nurse who personally reaches out as your POC- mine was able to expedite my prescription even during the holidays! I am pleased I chose this site to work with for my prescription weight loss.
Hi there, Thank you for taking the time to share your wonderful experience! We’re excited that you had a positive journey with us, and it’s customers like you who remind us why we do what we do. Your kind words truly inspire us to keep striving for excellence. Thank you for choosing Alan!
Again, like so MANY other customers of Alan Meds., I filled in the initial form, and BEFORE I spoke to anyone or got a medical consultation was charged $297. !!!! This place is a total scam, and I am reporting them to BETTER BUSINESS BUREAU! I have never been refunded, and never joined the program. I have complained numerous times. CALL HENRY MEDS!!! They are total professionals.
Dear Andree, Thank you for sharing your feedback with us. We’re sorry to hear your experience didn’t meet your expectations, and we’re committed to making it right. We processed a full refund of your account on November 14th. If you have not received the funds, we recommend reaching out to your banking institution. We’ve reached out to you directly to discuss this further and find the best way to address your concerns. Your satisfaction is our priority, and we look forward to resolving this for you.
Doctors are nowhere to be found , they lie about the dosages available to buy on their website. They story you out at the lowest dosage possible even though their website says it's 1mL. I complained to customer service but getting nowhere. The lower dosage doesn't work on me and had a doctor actually did a real consultation I would be complaining. This place is a joke. I'm going back to Henrymeds this place is a waste of time.
Hi Chantel, Thank you for sharing your experience with us. We’re sorry to hear about your concerns and have requested your contact information so we can connect with you directly. We’re here to help and look forward to making things right for you.
Awesome experience! No problems, easy, pleasant.
Hi Kim, Thank you for your amazing review! We’re glad to hear we could meet your expectations and make your experience a positive one. Your satisfaction is our top priority. We look forward to serving you again soon!
They shipped medication that wasn’t properly refrigerated and it made me sick because the package was opened when it arrived. Never responded when I asked for help and then asked for an adjustment on the $500 dollars for the month they refused and billed me anyways for the next month. They shipped me medication two weeks after they were suppose to and after I canceled the service and then wouldn't take it back or refund me. Go with another service.
Dear Customer, Thank you for sharing your feedback with us. We’re sorry to hear your experience didn’t meet your expectations, and we’re committed to making it right. All of our medication is scanned out of the pharmacy to ensure quality control. We asked our pharmacy for certification of analysis on this order and they informed us that it met all quality standards. We have also requested that your current shipment be expedited and sent out to you right away. If you received medication that is warm or if the ice packs have melted during transit, rest assured, your medication remains safe and effective even if exposed to warm conditions during shipping. Studies have shown that compounded GLP-1 medication injections typically remain stable when exposed to temperatures as high as 104°F (40°C) for up to seven days. We’ve reached out to you directly to discuss this further and find the best way to address your concerns. Your satisfaction is our priority, and we look forward to resolving this for you.
All I did was look at the site and fill out the form. Next thing I know I’m looking at my credit card statement and I see a charge of $297 from 11/15 which is the date I filled out their form! I didn’t even speak with anyone nor did I give any health information! But you can bet the billed me! What the heck kind of scam is this company running here? I want my money back right now! And, I don’t ever want to hear their name again! Unbelievable!
Dear Teri, Thank you for sharing your feedback with us. We’re sorry to hear your experience didn’t meet your expectations, and we’re committed to making it right. We charge customers at the time of sending them a medical intake form for a few reasons. Mainly, if we did not charge you before your medical information was sent to the doctor, they could potentially send your prescription to the pharmacy without ever receiving payment. If you are denied for any reason, your account is automatically canceled and refunded. We’ve reached out to you directly to discuss this further and find the best way to address your concerns. Please keep an eye out for your refund which should appear in the next few days. Your satisfaction is our priority, and we look forward to resolving this for you.
The medication always arrived on time. The customer service was friendly and helpful. You will experience side effects. Did you not increase your dose if you were experiencing side effects such as nausea diarrhea or constipation I walked about 4 miles a day. It took me four months to go from 175 to 1:37. Don’t expect to lose your fat. You’re gonna have to do that the gym but you will lose Bodyweight and fat some places, but not like if you have excess fat
Hi Eleanore, Your success is well-deserved and truly inspiring. Thank you for your amazing review! We’re glad to hear we could meet your expectations and make your experience a positive one. Your satisfaction is our top priority. We look forward to serving you again soon!
Responded Quickly to my question and rectified my issue immediately!
Dear Kathi, Thank you so much for your kind words and for taking the time to share your experience! We’re thrilled to know you’re happy with how quickly we were able to solve your issue. Your trust means the world to us, and we’re here whenever you need us. Thanks for letting Alan be a part of your journey!
The first month of semaglutide is $297 but it goes up by $100 each month. That's ridiculous!! Then they won't allow you to delete your payment information or cancel your order online. You have to email them to cancel which is absurd. They give you the run around and make the cancelation process as difficult as possible. Don't use them!!
Dear Amanda, Thank you for sharing your feedback with us. We’re sorry to hear your experience didn’t meet your expectations, and we’re committed to making it right. Our first month always comes at a steeply discounted price. However, $397 is our standard monthly price from month two onwards, so it does not increase after that. We also offer commitment plans for existing customers to lower their monthly cost. We’ve reached out to you directly to discuss this further and find the best way to address your concerns. Your satisfaction is our priority, and we look forward to resolving this for you.
The pricing for the 3 month “lock in” is VERY misleading. I’ll never use again.
Thank you for sharing your feedback, Anna. We're sorry to hear about your concerns and value your feedback very much as we continually seek to improve our customers' experience. We offer various pricing programs to provide our customers more options, including discounted monthly commitment plans. All our programs include a discount on the first month and our regular monthly includes your telehealth appointment, unlimited access to message with your doctor, compounded medication at any dosage (if prescribed), and access to a portal where you can manage your care plan and track progress. A member of our team is reaching out to you today to speak with you directly so we can make this up to your satisfaction and review our pricing details.
I've had a great experience with my weight lose since talking Alan Meds. I was at a stall for couple months and I started taking Alan Meds B12 -Mic for 2 months now. I've lost 16lbs. My orders are aways shipped in great condition when I recieve it. My medication is always packed with ice that's still cold when I get it. Whenever ineed to reach their support team with questions they always reply back within the 24 hour time frame, most times sooner. I'm very pleased. I recommended them to my best friend, she's placed her order already and recieved it within a weeks of placing her order. You won't regret using Alan Meds for all your weight lose necessities. Latisha in Alabama
Thank you, Latisha, for sharing your positive experience! We're thrilled to hear about your success and your recommendation and very glad that our support team and shipping quality have met your expectations.
The wording for their promotion clearly stated that the price was for 3 months. It was not. When I pointed this out and asked for a refund (within hours of placing my order) I was told they would work to fix their wording and issue my refund. I was told it would take 3-5 business days. I followed up a couple off times because my bank did not see anything pending. So far, no refund has been issued. When I have asked for proof that they sent my refund, they have sent me my original receipt.
Thank you for sharing your feedback, Menon. We're sorry to hear about your concerns and value your feedback as we continually seek to improve our customers' experience. Your input helped make us aware of we can improve and we are grateful for this. The receipt is updated to reflect refunded status. A member of our team is reaching out to you to speak with you directly so we can ensure we fully resolve and address you concerns.
Sept 25, 2024 I had a 1 star review which I deleted. My finance received her refund for the meds not shipped. I would have reported earlier but the email went to spam and not read. Thank you Alan Meds for taking care of this situation.
Scamming business practices, false advertising no customer service they will charge your card!! The price of the first three months and said overnight shipping, but it took almost a week. They said someone would contact you in 24 hours but no one did. It’s so confusing trying to text the doctor but then they sent customer service messages through the doctor chat and then expect you to send technicality grievances to their email. This is a scam. They kept trying to charge my card even though my bank was flagging them for fraud and I didn’t not give them permission to charge it again after I went one month with no results but ended up paying $197 just to poke myself three times a month and see no results from It. They don’t even have a direct customer service line to talk to someone directly. It always sent you other email and I’ve already sent like three emails discussing my situation and they couldn’t care less. This whole business is a scam and it’s disgusting and I’ve never had such a worse experience trying to get semi glue tide in my life. I really wish I just never went with this company. I would’ve gone somewhere cheaper with better customer service like I have in the past this was not worth it whatsoever.
Thank you for sharing your feedback. We're sorry to hear about your concerns and value your feedback as we continually seek to improve our customers' experience. We’d very much like to understand and address your concerns so that you can experience our services in the way we intended you to. Please reach out to [email protected] and let us know the best time to contact you directly so we can make this up to your satisfaction. We do not show an account associated with this name.
Customer service was great! I had an excellent experience when contacting them. Not only did they respond quickly, they also responded to my concerns. I totally satisfied with their service and feel confident that they will help me as many times as I reach out to them as well as help me with any of my concerns or questions. They put my mind to ease.
Thank you for your wonderful feedback! We’re thrilled to hear that our team was able to address your concerns quickly and put your mind at ease—we’re here whenever you need us, [email protected].
A few months ago I reached out to Alan Meds and spoke to Matt. Since that 1st call, Matt has been one of the most Helpful, Wonderful, Supportive and Caring People I have ever had the Great Fortune to work with. He took the time to walk me through everything and had the patience to answer All of my many questions. After trying for so long to loose weight on my own only to be defeated every single time, I am finally successful with my weight loss and my attitude toward improving my quality of life and feeling good while on this program. I cannot say enough good things about how this is working for me and I know with the support of Matt and Alan Meds with me on this journey I would not be where I am today. I am Grateful knowing I have a helpful, understanding partner and it has made such a difference that I truly cannot express how much their positivity and support has made this successful for me. Having Matt answer my call 3 months ago has left me better then the person he talked to back then and I feel blessed and lucky to have had him in my corner. I am proof that one phone call with a Wonderful person on the other end answering and the backing and follow up of a company that truly care matters as my life is and outlook is so much better than before my first call with Matt. I was honestly ready to give up so I give Matt all the stars in the night sky because I know the difference he and Alan Meds have made in my life. Today I am honestly a better person on many levels than I was 3 months ago and before that call. Thank You MATT for making me believe that I MATT-ERED.
Thank you so much for sharing your heartfelt experience with Matt and the Alan Meds team! We're thrilled to hear that Matt’s support and dedication have positively impacted your journey, and it’s truly rewarding to know that our program has contributed to your success and improved outlook on life. Your story is inspiring, and we’re grateful to be a part of your progress—thank you for your trust in us!
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