Recently purchased Fafrees e-bike had a…
Recently purchased Fafrees e-bike had a problem electric mode set up in restricted speed mode sent video to Cici in customer service who replied promptly with a video to fix the problem Great service
About FAFREES
Data updated- Website
- fafreesebike.com
- Category
- Construction & Manufacturing
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 70 reviews
- Replies to negative
- 41% (19/46)
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About this business
Fafrees is a brand company that designs, manufactures and sells electric bicycles. Fafrees have designed different models for different road conditions, such as the City E-Bike and the Mountain E-Bike, in addition to some other models. Overall, Fafrees can be your best travel companion, whether it's commuting or traveling.
Written by the business, not verified by us.Is FAFREES legit?
FAFREES (fafreesebike.com) has a 3.8 out of 5 rating on OK.one, based on 176 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 41% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-25.
What reviewers say
AI generatedMost reviewers were somewhat happy with their experience overall. Consumers frequently praise the exceptionally fast delivery service and the reliable performance of their new electric bikes during daily rides. Many people also find the overall build quality remarkably solid and appreciate the helpful assistance whenever minor technical questions arise. Some reviewers were not happy with long response times and communication delays when seeking help or replacement parts for faulty components. Other customers additionally noted occasional technical defects or minor packaging problems upon delivery that required extra attention to resolve properly. Despite these challenges, shoppers generally remain satisfied with their overall purchases.
Auto-generated from all reviews of this business. For reference only.What people say
Fafrees F20 Pro
I’ve been testing the Fafrees F20 Pro for several days and overall I think it offers good value for a folding fat-tyre e-bike. The bike feels solid and stable, and the 20x3.0 tyres give a comfortable ride on rough roads and paths. Hill climbing is also better than expected for a hub motor bike, with the motor pulling steadily even on steep hills. My main criticism is the gearing. The standard 48T chainring feels too small for road riding, so cadence becomes too fast quite quickly even in the highest gear. I upgraded to a 52T chainring, which improved the riding experience, although I think slightly taller gearing would suit this bike even better. The pedal assist system also feels quite basic. The PAS levels seem mainly speed-based rather than torque-based, so on steep hills there is little noticeable difference between assist levels at low speed. The display and settings menu can also be confusing because some settings do not behave as expected compared with standard S866 displays. Overall though, the F20 Pro is comfortable, capable, and enjoyable for relaxed riding, especially if you value stability and compact folding convenience.
Cici deserves 'Employee of the Month'
My power assist levels were set wrong at the factory. I had a brief exchange with Cici at support@fafreesebike which included me sending my ebike details and video clips of the problem. She helped me a lot and provided an effective solution quickly.
After placing the order
After placing the order, I received no further answers to my questions. The product was not shipped and all possible promised days were exceeded. Do not trust this company.
Bad efficiency over time
At the start of using the bike if was great with the battery lasting long and speed going up a mountain was good. But what i hate is that only 1 to 2 months using the bike speed and and battery efficiency has decreased nearly half. Such a disappointment. I hate it so much!
After 1500 km the motor of one of my…
After 1500 km the motor of one of my bikes failed. 1 week after i called customer service about this, i received a new wheel with motor. I had it replaced by a local bicycle shop after which i could use the bike again. Thank you for the service!
Value for money and responsive customer service
I conducted extensive comparisons on a number of similar models across different brands, and the Fafrees F20+ bike has all of the features of other folding e-bikes on the market, but at a fraction of the cost. When I had an issue with the left crank arm, Fafrees sent a replacement left crank arm and pedal immediately with no fuss.
A truly unique riding experience
It’s a very special feeling compared to a regular electric bike. The support is incredibly strong and consistent, making every ride smooth and enjoyable. Selçuk
faulty charger
the battery would not charge when i received the bike i found it to be a faulty charger i had sent many emails to which i got a reply 5 days later asking me to film charging process for proof i had already replaced the charger at more cost and sent it to uk trading standards as a fire risk (it started to melt)
On PAS 2, hold handlebars FIRMLY.
The Fafrees F20 mate, upgraded version with 23.45ah battery gets 5 stars from me, even though there are aspects that are not in this trike's favour. This tricycle is tough; the frame girth is stout and solid and it reminds me of a vehicle and not a pedal trike. Well built with features that excel many other powered tricycle brands. However, it is LARGE. In assessing it via the ad' photos, i did not take note of the height of the models riding or stood beside it. Being 5'4" in height, it is large. As well as its' size, it is weighty, even minus the 23.45ah battery and baskets, but, you know, that is a good thing, i would say. The manufacturer should include handle bars that curve toward you, as an option. The design doesn't have to be like the traditional Dutch bike handlebars but with the focus on them being nearer to you, particularly if you are 5'4" or don't have a long arm reach. Or a design that allows for the handlebars to be adjusted closer to the rider. The seat with backrest is a fantastic inclusion and it is broad and reasonably comfortable for an 18kg weight person. However, the back rest has one setting and will not extend further back when needed, for larger bottomed folk. This could be resolved by having the back rest fitted ( but removable) and the seat on a sliding part, rather than a pole, to slide further forward as required - this, too, would address the reach to handlebars. So, all that said, when on PAS 1 the force is hardly noticeable on level ground or inclines but on PAS 2, WHOOSH, BE SURE TO HAVE A FIRM GRIP OF THE HANDLES: the rider is propelled at a force. PAS2 is as far as i have dared to venture and it has 5 PAS levels! Yes, the Fafrees F20 mate (23.45ah battery) tricycle is POWERFUL, it is sturdy and will carry you for miles and miles on a charge ( which i have yet to find out). Out of all the big brand names i had researched over the months, this has the more powerful motor and high grade tech as standard for all the battery levels.The press button horn is not embarassing: has a descent commanding hoot. I trust this review has been of much help to you.
Good value folding e-bike
Very impressed with Farfrees in terms of information, price, ordering and delivery. UK-F20 Light folding e-bike was well packaged and delivered very quickly. Self assembly was easy and quick. Design and components look good for a bike in this price range. Took it for a trial run today and handles well with powerful acceleration. My wife loves the bike and looking forward to taking it out for a longer run. Thanks.
Perfect!
Perfect! I love this cycle!!
Liars and scammers
Liars and scammers! The purchase price will not be refunded if the item is returned in accordance with the terms. Instead, you’ll be subjected to a grueling, never-ending back-and-forth via email. Stay away! This is not a reputable company! Nothing but trouble.
F20 CUV
After 3.000 km still like a new. Smooth, strong bike. The costumer's service great. They helping me and responding fast. Thanks for Cici. So I'm positive at this point.
Hello Over all the F20 Mate HS seems…
Hello Over all the F20 Mate HS seems OK, It has a great look about it, The factory inspection is not good as there are paint splakes on one fender and before it had its final paint job some one put there finger on another fender and the oil on there finger made the paint work bubble up as in photos, Apart from that I’m not happy with Fafrees charging 529 for another battery and I am buying same one for 200 euros less....... I can’t try the e-Moped as it is call in Ireland, I’m waiting for registration Tax and insurance.....all takes time in OK for Summer.. Main reason for choosing this one one NO GEARS,.. Gears are a pain in the butt to get right so no gears great.. The catch between both half’s of the F20 Mate, could do with being a bit tighter, as its a bit all over the place, but I’m not worry about that as, it is not good as a folding one, you’ll need a large van or pickup to carry around...... So far I give it 95%... Just those few thing to sort out at the Factory. ‘’O’’ yes and Please stop saying Item Delivered, when it was not, it was delivered 2 days after you say it was delivered. OK just a small thing but when your excited and it don’t turn up not good. Over all Thank you.
Let me just give you the bare facts
Let me just give you the bare facts: My Fafrees F20Pro EBike is faulty with a "E08" fault code, since September 2025. Now is March 2026, and after having sent them 14 Emails since then, after repeatedly having sent them detailed photos to identify the bike and the fault, after paying them money for spare parts, I STILL HAVE NO FUNCTIONING BIKE. I am through with Fafrees, and with buying cheap chinese stuff.
Ordered a bike, did not get delivered.
Ordered a bike. Almost got delivered. Then it got sent back to Fafrees. For no apparent reason. Trying to communicate with them what is happening and when I can expect my bike. Got no reply. Now it's three weeks since I ordered my bike. But I still have not received it. No replies on questions, no status update. Paid for something which never got delivered.
The support team is excellent
The support team is excellent! While I had issues with the bike they found a resolution very quickly and hassle free. Honestly couldn't ask for more - thank you!
F700-M Review
You always have to keep an eye on the price. We're not talking about a bike that costs 3,000 € or more. But under 1k , NEW! On this its really well made, visually very appealing and with good riding characteristics. Yes, the mudguards rub and are made of cheap-looking plastic (you can get new ones from SKS for 30.- ). Yes, the battery is not very powerful, especially at low temperatures (level 1 maximum 50 km). But it's still a good e-bike for a really good price.
14 Months Old and Already E-Waste
Don't expect support after one year. My battery died just after the 12-month mark. Fafrees is hiding behind a self-made '1-year warranty' to ignore the mandatory 2-year EU legal guarantee. Customer service refuses to explain the defect and simply wants more money for a replacement. A premium product should last more than 14 months. Terrible support, zero accountability, and a complete disregard for Dutch consumer protection laws. Buy elsewhere / Order SP6982
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