Fafrees is a brand company that designs, manufactures and sells electric bicycles. Fafrees have designed different models for different road conditions, such as the City E-Bike and the Mountain E-Bike, in addition to some other models. Overall, Fafrees can be your best travel companion, whether it's commuting or traveling.
Written by the business, not verified by us.
Is FAFREES legit?
FAFREES (fafreesebike.com) has a 3.8 out of 5 rating on OK.one, based on 176 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 41% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-25.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers frequently praise the exceptionally fast delivery service and the reliable performance of their new electric bikes during daily rides. Many people also find the overall build quality remarkably solid and appreciate the helpful assistance whenever minor technical questions arise.
Some reviewers were not happy with long response times and communication delays when seeking help or replacement parts for faulty components. Other customers additionally noted occasional technical defects or minor packaging problems upon delivery that required extra attention to resolve properly. Despite these challenges, shoppers generally remain satisfied with their overall purchases.
Auto-generated from all reviews of this business. For reference only.
Refurbished Fafrees F20 Pro Review.
Order no SP9654
Beware “refurbished” bikes.
The bike was delivered with several damaged areas on the box which were noted and recorded by the carrier.
The bike was removed from the box but had no protective packaging whatsoever applied to it although a few items of packaging were in the bottom of the box. Regrettably this had, seemingly caused several scratches, scuffs and dents to the beautiful paintwork due to the handlebars freely moving around, both ends of which showed signs of damage.
The front Tire was reading 16psi and the rear tire was reading 0 psi (flat). Both were muddy.
The battery showed one quarter full.
The max speed (P3) was set to 31mph (illegal)
ODO & Trip showed 15 miles.
No factory reset had been applied.
Conclusons The packing of the bike was clearly inadequate and incompetent and the bike clearly had no “refurbishment” whatsoever.
It would appear that this bike was returned by a customer and then was sent out uninspected and definitely not refurbished.
Subsequent discussions with Fafrees Customer Service resulted in an offer of a 35l bag, a helmet and a 4 month extension of the warranty. When this was declined and a partial refund requested and reassurance that in future refurbishments were actually carried out, I found my emails blocked and no further discussion was possible.
The actions of Fafrees Customer Service are a great shame as this seems a nice, well built bike with lovely paintwork, (when new!) and deserves better support.
ONCE THEY HAVE YOUR MONEY THEY WILL NOT GIVE IT BACK UNDER ANY CIRCUMSTANCES
AS PER USUAL
YOU THINK IT A GOOD PRICE DEAL
UNTIL THE BELOW
MORE CHINESE RUBBISH
ONCE THEY HAVE YOUR MONEY THEY WILL NOT GIVE IT BACK UNDER ANY CIRCUMSTANCES
BETTER TO PAY THE EXTRA AND HAVE SOME UK GUARANTEES
Item name
Display for E-bike - Hailong One Display with APP
Item description:
Display for E-bike - Hailong One Display with APP
Quantity:
1
Issue
Not as described
Issue description:
Long story short …..
I have purchased an e-bike from this company.
I received a voucher for 20 Euros for recommending them to a family member.
With the 20 Euro voucher, I spent an additional 50 Euros on a display for the e-bike that had an app with it.
When I recieved the display it was the same one as I had already on the e-bike and did not have an app ability.
I have emailed them to ask about the app and got a response that said the display with the app doesn't work on my e-bike.
I pointed out that they are advertising the display for my bike and there is nothing about it not working on my version.
They offered me to keep the display and have 15 Euros (a refund or voucher wasn't stated). I rejected this offer and said I would be happy to return the item at their cost for a full refund.
They have responded by asking for my details so I can send the item back minus deductions for logistics, inspection and refurbishment fees of €20.
I have pictures of the item next to my original (which is different from the one being advertised and a picture of the advertisement on their web page).
I would like a full refund, as I have stated to them, I do not require a spare display.
Having to go through PayPal now
Reply from FAFREES2025-07-25
Hi Paul,
We are sorry for the inconvenience we have caused.
Due to the incompatibility of the display between the old and new models, your car cannot use the APP. We have noticed this and marked it on the page. Thank you for your suggestion.
We can refund you in full. However, due to company regulations, we need to refund after you return the product. We are very eager to help you solve the problem. Please feel free to contact us after sending it.
If you have any questions, please feel free to contact us.
Best regards,
Fafrees Customer Support
I brought Ff20 polar cycle 5 months ago and in only this time period my cycles spokes got broken and there is no proper service and customer support.. :!
Reply from FAFREES2025-07-31
Dear Customer,
Thank you for reaching out, and we're truly sorry to hear about the issue with your FF20 Polar.
To better assist you, could you please send detailed information about the problem along with clear photos of the broken spokes to our after-sales support email: [email protected]?
Our team will review your case promptly and do our best to help resolve the issue.
Best regards,
Fafrees Customer Support
They are simply terrible. I bought a new bike and it was damaged in two places. The battery is not as described.
Reply from FAFREES2025-07-21
Dear Customer,
We're truly sorry to hear about your experience. This is definitely not the standard we strive for, and we sincerely apologize for the inconvenience caused.
Please rest assured we take such matters seriously. If you haven’t already, we kindly ask you to reach out to our customer support team with your order details and photos of the issue so we can investigate and resolve this for you as quickly as possible.
Thank you for your feedback — it helps us improve.
Sincerely,
Fafrees Customer Support
Arrived as promised and very well packaged. Well informed about delivery.
Bike is excellent value for money as it is well made, everything works and nice and solid. Cannot fault it. If you are looking for a basic nothing fancy bike ride you cannot beat this for the money. And it’s lots of fun.
Reply from FAFREES2025-07-21
Hi Alex,
Thank you so much for your kind words! We're delighted to hear that your bike arrived on time and in great condition. It's wonderful to know you're enjoying the solid build and great value it offers. Your satisfaction and fun on the ride mean everything to us. If there's ever anything you need, don't hesitate to reach out.
Best regards,
Fafrees Customer Support
The Trike is well built and solid which gives you confidence in your ride. The tyres are very wide which is essential for adapting to various terrains. Also the comfort is second to none with suspension all around and large padded seats with a backrest if required. It's the safest Trike I've ever ridden a wonderful experience.
Reply from FAFREES2025-07-21
Hi Bob,
Thank you so much for your thoughtful review! We're thrilled to hear that you're enjoying the solid build, wide tires, and all-around comfort of your Trike. It means a lot to us that you feel safe and confident on your rides — that's exactly what we aim for. If you ever need assistance or have any questions, we’re always here to help.
Best regards,
Fafrees Customer Support
Recently purchased the Fafrees F20 pro in UK. Arrived within a few days, once out of the box, and unfolded, only the handle bars and peddles need putting on before its ready to ride. Takes a little getting used to, but after a few miles was OK and grateful for the motor on hills. The brakes are not brilliant, hope this is just down to being new and needing to bed in.
Reply from FAFREES2025-07-08
Dear Customer,
Thank you very much for your feedback on the Fafrees F20 Pro. We’re glad to hear your bike arrived quickly and that you are enjoying the motor assistance on hills.
Regarding the brakes, it is common for new brakes to need a short bedding-in period to reach optimal performance. However, if you continue to experience any issues or have questions, please don’t hesitate to contact us — we’re here to help!
Wishing you many great rides ahead.
Best regards,
Fafrees Customer Support
Reported an issue with the screen on my bike, it was diagnosed and determined the screen was faulty, a new screen was shipped, everything resolved within 7 days, end to end, fantastic turnaround, really pleased with the customer service
Reply from FAFREES2025-07-08
Dear Customer,
Thank you so much for your kind words! We’re delighted to hear that your issue was resolved quickly and that you’re pleased with our customer service. Your satisfaction means a lot to us.
Enjoy your rides, and feel free to reach out anytime!
Best regards,
Fafrees Customer Support
I will try to keep this short
I put my order in and paid in full for a new ebike from fafrees
The bike was dispatched with in the time frame stated giving a tracking number
Keeping an eye on this the bike arrived in the uk over a week later Dhl was there choice of courier and stating delivery on the 9th/6/2025 waited in all day no delivery it all went down hill from there
Email fafrees customer support told they have contacted Dhl and asked me to contact dhl to so i have done this on more than one occasion being told to contact fafrees
Told by fafrees bike lost in transit and need investigation i have been asking now for a full refund as i paid in full in good faith for an item not delivered and that i have gone above and beyond trying to trace this item
To date i have no refund many emails later having not received any refund im a very concerned disappointed person from the uk
Reply from FAFREES2025-07-08
Dear Customer,
Thank you very much for contacting us. We sincerely apologize for the inconvenience and concern this situation has caused you. To help us investigate your case promptly and provide you with the best possible assistance, could you kindly share your order number with us?
We truly appreciate your patience and understanding, and we are committed to resolving this matter for you as quickly as possible.
Warm regards,
Fafrees Customer Support
Fafrees Is good Company, best support After buy and good products!!
Reply from FAFREES2025-07-08
Hi,
Thank you so much for your kind words! We’re delighted to hear you’re happy with our products and support. We look forward to serving you again!
Best regards,
Fafrees Customer Support
It's fast, safe, and surprisingly comfortable over long rides. The lights and reflectors are well-placed and road-legal, and the frame feels rock solid. Battery life is great too — I charge it every 5 days or so.
Reply from FAFREES2025-07-08
Hi Customer,
Thank you so much for your wonderful feedback! We're thrilled to hear that the FF20 Polar is fast, comfortable, and reliable for your rides. Your satisfaction with the lights, frame, and battery life means a lot to us. Enjoy many more great journeys ahead!
Best regards,
Fafrees Customer Support
Please do not skip over the poor reviews of this company. I paid for an upgraded bike with a rear seat to use as transport for myself my 8 yr old son there are NO footrests. This issue directly affects the quality and usability of the product for its intended use. I am simply requesting to return within the 30 days.
Reply from FAFREES2025-07-08
Dear Customer,
Thank you for your feedback. We are sorry to hear about the inconvenience caused by the missing footrests on your upgraded bike. We understand how important this feature is for you and your son’s safety and comfort.
Kindly contact our customer service team at [email protected] to initiate the return process, and we will assist you promptly.
We appreciate your understanding and are here to help with any further questions or concerns.
Best regards,
Fafrees Customer Support
Good prices! Great Bike! Fast delivery to Finland!
Reply from FAFREES2025-07-08
Hi,
Thank you so much for your feedback! We’re thrilled to hear you’re happy with the bike, the price, and the speedy delivery to Finland. 🚴♂️✨
Wishing you many enjoyable rides ahead!
Best regards,
Fafrees Customer Support
Ordered a bike it worked fine for a day now having issues with power . The battery and charger are suspect but the woman called melina keeps giving me
'try this try that instructions' (for the wrong battery etc)
and now wants me to mess about sending video evidence and muck about doing drop tests whilest all the while stating " if there is something wrong we will rectify it at no cost " the warranty seems to mean jack S as after 4 message sessions i am no nearer to getting replace ment parts this bicycle was ordered Via amazon and recieved 2 days ago in york . and now they have taken to not answering any more
Reply from FAFREES2025-07-08
Dear Customer,
Thank you for reaching out and sharing your concerns. We’re truly sorry to hear about the difficulties you’ve encountered with your bike and understand how frustrating this must be.
As the official Fafrees website, we unfortunately are unable to provide after-sales support for orders placed through Amazon. We kindly recommend contacting the Amazon seller directly, as they are responsible for handling warranty and service for purchases made on their platform.
We apologize for any inconvenience this may cause and appreciate your understanding. Should you have any questions regarding our official products or services, please feel free to reach out to us anytime.
Warm regards,
Fafrees Customer Support
What I love most about the F20 Ultra is that it's fully EU-certified, so I don't have to worry about local regulations. It has excellent torque and gets me up to speed quickly — perfect for urban commuting. The build quality feels premium and the ride is comfortable even at 35-40km/h. Also, the certification gives me peace of mind when riding on public roads.
Reply from FAFREES2025-07-08
Dear Customer,
Thank you for sharing your fantastic experience with the F20 Ultra! We’re thrilled to hear you appreciate the EU certification, strong performance, and premium build quality. It means a lot to know the bike is giving you peace of mind and making your daily commuting more enjoyable.
Ride safely and enjoy every journey — we’re always here if you need any assistance!
Best Regards,
Fafrees Customer Support
tried to order a bike, i had few questions - i got short replies (almost annoyed, which did not answer my actual questions) with intervals of 3 to 5 days, down to no reply. if this is their sales, i cannot imagine their support team - will buy somewhere else.
Reply from FAFREES2025-07-08
Dear Customer,
We’re very sorry to hear about your experience trying to place an order. This is absolutely not the level of service we strive to provide. Your feedback is important to us, and we’ll review this internally to improve our responsiveness and clarity.
If you would consider giving us another chance, we’d be grateful to assist you personally and ensure your questions are answered thoroughly and promptly.
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience caused.
Best Regards,
Fafrees Customer Support
I ordered the F20 MATE a few weeks ago. I had a few questions before ordering, and the support team responded promptly and professionally. The delivery was on time, and the bike was very well packaged. I did run into a minor issue with the rear light after the first ride, but I contacted customer support and they sent out a replacement straight away, no fuss.
Reply from FAFREES2025-07-08
Dear Customer,
Thank you so much for your kind words! We’re thrilled to hear that you had a smooth experience with your F20 MATE order and our support team. It’s always our goal to ensure that any issue, big or small, is resolved quickly and hassle-free.
We wish you many happy rides ahead!
Best regards,
Fafrees Customer Support
Received damaged bicycle but Fafrees replaced them
I bought a new Fafrees F20 Pro E-Bike, not second hand nor refurbished and I received bicycle with rusty screws and bolts. The body of the bicycle was also scratched in quite a few places and the battery pack looks burnt with brown spots on the outside.
When contacting their support email listing the issues, I received an automated email telling me to write to the same email I’ve just written, I find this very confusing but eventually they responded and after back and forth communication they sent me a new bicycle, the new ones look great and work as expected, I hope they will keep on going. Even though my experience was bumpy they were very attentive and resolved all the issues.
Reply from FAFREES2025-07-08
Dear Customer,
We’re very sorry to hear about your experience with your F20 Pro and completely understand your frustration.
We would like to help you resolve this as quickly as possible. Could you please send us your order number and photos clearly showing the damage and the battery? Our support team will personally review your case and arrange an appropriate solution without further delay.
Thank you for bringing this to our attention. We genuinely appreciate your patience and the opportunity to make things right.
Best Regards,
Fafrees Customer Support
This is my second Fafrees f20. I road about 23.000 km. in 3 years with no problems with my first one. With no problems, sometimes I had to change the cranckset and cassette, but that is normal. It still works okay. This new one has a rearlight and a brakelight and also he starts faster so I am using this one. You get a beautiful bike for a very attractive price.
In one word fabulous.
Reply from FAFREES2025-07-08
Dear Customer,
Thank you so much for sharing your wonderful experience and for being such a loyal Fafrees rider! We’re thrilled to hear your first bike served you so well and that you’re enjoying the improvements on your new F20.
Wishing you many more fantastic rides ahead!
Best regards,
Fafrees Customer Support
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