Félix - Envíos de dinero por WhatsApp

We’re sorry for the inconvenience caused Eduardo. If your account has been temporarily suspended, we invite you to complete our verification process so we can review your situation and assess the possibility of restoring your access. You can find the relevant link below: https://www.felixpago.com/proteccion-y-cumplimiento Additionally, we encourage you to complete the form we sent via Trustpilot so a member of our support team can personally review your case and assist you. We look forward to your response.

Alex, We truly appreciate you sharing your thoughts. We’re sorry to hear that some experiences have caused concern. At Félix, our priority is to provide the best possible service to every user, and we’re continuously working to improve and learn from any feedback we receive. If you ever decide to give us a try, please know that our team is always here to support you and assist you at every step. Your trust matters to us.

We’re sorry to hear that your experience with our service wasn’t what you expected. We’d like to better understand your situation so we can resolve it as soon as possible. Please complete the form we sent you through Trustpilot so we can investigate your case. Your safety is very important to us. At Félix, we protect your data and funds with advanced security technologies. We are also regulated by federal agencies in the United States, which requires us to follow all applicable laws and regulations to provide you with a reliable and secure experience. If you’d like to learn more about our policies and regulations, please click here: https://www.felixpago.com/categorias/cumplimiento-y-regulaciones We’re here to help.

Thank you, Jaime! Making things easy for you is our main goal. We're proud to be the hard-working chat that helps you look after your loved ones. Wishing you the best!

Thank you, Alien! Grateful for your trust. We designed Felix to be interactive and easy, just like texting a friend. Echamos pa' lante mensaje tras mensaje. 💪

Thank you, Rob! Thrilled to hear your transfer home was super fast and smooth, and that you loved our rates and clear updates. Keeping things easy for you is always our goal. Juntos We Succeed!

Thanks Alex! We know how much your hard work matters. We’ll always be here to maximize your effort with the best rates. Juntos We Succeed!

We’re sorry to hear that your experience with our service didn’t meet your expectations. We’d like to understand your situation better so we can resolve it as soon as possible. Please help us by completing the form we sent you through Trustpilot, or send us a message on our WhatsApp chat, just type the word “Ayuda” and you’ll be directed to our support team. Additionally, we want to assure you that Félix complies with numerous policies related to financial crime prevention, consumer protection, and cybersecurity. For more information, please visit our Legal Compliance section at: http://felixpago.com/ We’re here to help you.

Javier, thank you for reaching out and sharing your concern, we completely understand how this situation may have felt. We want to assure you that Félix Pago is a legitimate and regulated platform that complies with numerous financial crime prevention, consumer protection, and cybersecurity policies. As part of these security measures, we may request identity verification to comply with legal requirements and ensure safe transactions. The sending limit depends on whether your identity has been verified: Unverified accounts: $1,500 USD per day, $3,000 USD per month, $18,000 USD per semester. Verified accounts: $2,999 USD per day, $9,999 USD per month, $30,000 USD per semester. It’s likely that your transfer exceeded the monthly limit for unverified accounts, which is why you were asked to verify your identity. If this is not your case, please contact an agent immediately through our WhatsApp chat. Make sure it has the blue check mark, this indicates it’s our official chat. For detailed information about our compliance and security policies, please visit: https://www.felixpago.com/proteccion-y-cumplimiento Your safety is our top priority, and we’re here to help you.

Isabel, Thank you for taking the time to share your experience. We’re truly sorry to hear that your transfers have taken longer than expected and that you haven’t received the support you needed. This is not the experience we want for our customers. Transfers are usually completed in seconds to México, while for other countries they usually take around 30 minutes, but in rare cases delays may occur due to external banking processes or additional verifications. We understand how frustrating this can be and we want to make it right. Please help us by responding to the form we’ve sent you through Trustpilot so our team can review your case and ensure you receive a proper resolution. Your feedback helps us improve, and we appreciate your patience as we work on providing the fast and reliable service you deserve.

Rebecca, We’re truly sorry that your first experience with Felix didn’t go as expected. While we don’t charge any fee on your first transfer with our promo, we understand how frustrating it must be to see an unexpected charge from your credit card issuer. Some banks process these transactions as cash advances, which unfortunately is something outside of our control. We also regret that our customer support response didn’t meet your expectations. That’s not the experience we aim to give our users, and we’ll make sure this is followed up on internally. If you’d like to try again using a debit card, we’d be happy to help you directly via WhatsApp.

¡Gracias por recomendarnos! Nos hace muy felices saber que estás satisfecha con nuestro servicio.

Thank you for recommending us! Your support means a lot to us.

Thank you for recommending us! Your support means a lot to us. We continue working hard to always offer the best.

Hi Heloiza, we understand this might be confusing. Let us explain: this can happen for two reasons. One reason could be that either of you has already completed your first transaction, which means the preferential rate no longer applies. Another reason is that when sending money to a digital wallet, you may have a different rate for your first or second transaction. If neither of these reasons applies to your case, please contact an agent through our WhatsApp chat for personalized assistance. We're here to help with anything you need.

Hi Juan, we’re sorry to hear about your experience. At Félix, we strive to provide high-quality service and meet our customers' needs. We would like the opportunity to review your case and offer you an appropriate solution. Please help us by filling out the form we’ve sent you through Trustpilot so we can assist you as soon as possible. We appreciate your patience and hope to change your perception of our service. We look forward to your response.

Lamentamos que tu experiencia con nosotros no haya sido la mejor estos últimos días. Tus comentarios son muy importantes para nosotros, ya que esto nos permite mejorar. Por favor, apóyanos llenando el formulario que te hemos enviado a través de Trustpilot para poder investigar tu caso y darte una solución adecuada. Quedamos atentos a tu respuesta.

Thank you so much for your kind words and for trusting Félix Pago for over a year! We're thrilled to hear that you've had a positive experience and that our team has been able to support you. 🧡 If you ever need anything, we're always here to help!

We are very sorry to hear about your experience and understand your frustration. We take these issues very seriously. Please support us with the information we have requested privately, through Trustpilot so that we can investigate this problem thoroughly and assist you. Your security is our top priority, and we are committed to helping you. Thank you for bringing this to our attention. We look forward to hearing from you.