FIRM ABS is a professional fitness apparel brand that serves fitness enthusiasts from all around the world. Unique designs, flattering style, comfortable & quality material. You can always find the sportswear you need for fitness on FIRM ABS only official store: https://www.firmabs.com
Written by the business, not verified by us.FIRM ABS (firmabs.com) has a 3.9 out of 5 rating on OK.one, based on 318 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. 20% of reviews are 1 star, a relatively high share; The business has replied to 64% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-24.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality, durability, and comfort of the athletic wear, making workouts much more enjoyable. People also express how much they love the flattering designs and perfect fit of their outfits. Consumers consistently appreciate the friendly, responsive, and attentive customer service team that always goes above and beyond. However, some customers noted frustrating problems with missing orders, delayed email responses, or unfulfilled refunds from support. A few reviewers also found that certain items did not always match the expected sizing or color description on the website.
Auto-generated from all reviews of this business. For reference only.I've bought several products from this brand for my wife, and we don't know who's happier: her because of the products, or me because of how good she looks in them!
Thank you for your feedback on our products, we are so glad your wife love them as much as we do .
FIRM ABS is the best gear for fitness that I know. The garment is comfortable, functional and very stylish. And the client service (Gita) deserves more than 5 stars. They were very generous with me as I ordered the wrong size. Chapeau! Outstanding!
Hey Jasmin! We are absolutely thrilled to hear that you are delighted with our gear and service! Your feedback is incredibly valuable, and I will gladly pass it on to Gita. She will undoubtedly be grateful for your kind words.
You want great workout clothing … Fast shipping, Fast delivery, great prices for high quality. Been ordering for several years and the company never disappoints!
Hey Rosebella! Thanks for taking the time to leave such amazing feedback! Our businesses are booming with our Firm Abs family, so we're thrilled to have you as part of the family!
This black and white jacket is absolutely gorgeous. Love the design and longer length that will serve me well during my long runs. Love it so much, will be ordering it in yellow and black as well for my long bike rides.
Hey Hallie! Thank you for your feedback on our products, we are so glad you love them as much as we do .
I have purchase from Firm Abs in the past and have always loved their cargo pants. I’ve ordered 2 more pairs recently and made an error in one of the sizes. Their customer service has gone above and beyond by not only gifting me a proper size but also giving me a discount on my next order. They are amazing pants!! Jackie
Hey Jackie! We really appreciate you taking the time to give an amazing review for our products and team! Be sure to always let us know if we can help with anything else.
I love my leggings. I did have a pair that needed replacing and their response was quick and they replaced the item no problem at all. Always very happy with their service.
Hey Ann! Thank you for leaving this fantastic review! Glad to hear our customer support team resolved the issue so quickly and got a replacement out to you. Please know we are always here to help!
The company is very caring and attentive to their customers. They want to be sure you have needs met with your purchase.
Hey Kimberly! We are absolutely thrilled to hear that you are delighted with our service! Your feedback is incredibly valuable, and I will gladly pass it on to our team. They will undoubtedly be grateful for your kind words.
nice fabric, comfortable fit, sexy design and i keep buying more.
Hey Kathy! Thanks so much for your feedback, it’s greatly appreciated! So glad to hear you are pleased with our pants, don’t hesitate to get back in touch if you need anything else.
I ordered several items and requested a return. The return process is very difficult: for a long time no return address was provided. Only after involving Klarna did I receive a return address outside the EU (China), including instructions to declare a very low customs value. I am currently clarifying the correct and lawful return process with Klarna. I will update this review once the case is resolved.
Hey Andrea! So sorry to hear that. This is never how we want any of our customers to feel. I wanted to sincerely apologize for any inconvenience our solution may have caused. Please feel free to contact our aftersales team at [email protected] to solve this issue ,thank you. Please know that your feedback is important to us, and we're committed to finding a resolution that works for you.
Customer service responded almost immediately and sent me the correct size without hesitation.
Hey Mike, Thank you for your review! We're so happy to hear that you had a great experience with our Customer Support Team.
Is smaller as expected. Delivery took too long.
Thank you so much for taking the time to leave us a review. We are so incredibly sorry to hear that you have had a negative experience. This is never how we want any of our customers to feel.Please feel free to contact our aftersales team at [email protected] to solve this issue ,thank you.
Wow what a great experience!!! First time buying from this company. I live in South Africa.I was not sure if I was going to get my purchase as there is so much scammers out there. Not only did my purchase arrive but I encountered the best client service ever. When my purchase came I realise that I had ordered two of the same items I contacted the company. They were very happy for me to exchange the product but at the end of the day they didn’t only exchange it they told me I could keep the extra item that I bought which was just incredible because it’s not a cheap range. The outfit that I purchased fitted perfectly and now this is definitely my best Gym collection ever and I can’t wait to shop some more thank you FIRM ABS
Hey Rene, Thank you for taking the time to share your review! We are so glad to hear you had a great experience.Thank you for being such a loyal customer!
Gita was so helpful with my size exchange service...thankful to make the experience very good! Like your products! Michelle from LA
Thank you for taking the time to leave this fantastic review Michelle! So glad to hear Gita was able to make the experience very good. Please know we are always here to help!
Great I love all of my outfits. The customer service is amazing. I have never had any issues. You guys are awesome 😘😘😘😘😘
Hey Kim, We're happy to hear that the Customer Support Team was able to get things all sorted out for you! Thanks for being part of the FIRM ABS Family.
The long sleeve extreme tank top fits me well I'm xl in men cloths and this fits good!
Thanks so much for your feedback, it’s greatly appreciated!
Strong, great quality leggings that I wear every day - great customer service!
Hey Jodie, Thank you for your review! We're so happy to hear that you had a great experience with our Customer Support Team.
I had to return a top that did not fit. Right from the start a customer service rep was there to help and answer all my questions even during the week of Christmas! Got a new top ordered and is on the way! This customer service is awesome!
Thank you for leaving this fantastic review! Glad to hear our customer support team resolved the issue and got a new top out to you. Please know we are always here to help!
Very disappointed, my first time ordering and my Hollow active Sports bra advertised as White was delivered and it wasn’t white as advertised it was more Ivory or it looked like it was washed in bleach several times, definitely didn’t look pure white as shown on website! In addition it was too tight and I sized up, I’m usually a small. When I emailed them regarding a refund, my options were not “free refund within 30 days” I could get a partial refund or if I want my full refund I’d have to pay for shipping to China. Very disappointed!
Hey Jessica! Thank you so much for taking the time to leave us a review. We are so incredibly sorry to hear that you have had a negative experience. This is never how we want any of our customers to feel.Please feel free to contact our aftersales team at [email protected] to solve this issue ,thank you.
The customer service is excellent — very responsive, polite, and helpful. Communication was smooth and professional, which made the overall experience pleasant. The only downside is that the size chart does not match the actual product: the items run quite large, so this should be taken into account when ordering. Overall, a positive experience, and I hope the sizing information will be improved.
Hey Nadejda, Thank you for taking the time to write a review! We're super happy that the Customer Support Team was so very responsive, polite, and helpful. Be sure to always let us know if we can help with anything else.
Since I discovered Firmabs three months ago, I have placed multiple orders because I genuinely love their designs. However, my latest order, worth around $147, was extremely disappointing. Shipping suddenly appeared as a charge for my country, even though my orders over $130 previously qualified for free shipping. At checkout, the free T-shirt and free socks were advertised, yet after placing the order, I received an email removing the free socks, which were clearly shown at checkout and are still visible in my order confirmation email. Customer support replied with a generic response that did not address the issue or offer any solution. While I would normally give Firmabs high marks for their products and designs, this experience falls well below standard. Even if a technical glitch caused the system to display two free gifts, it is their responsibility to resolve it—not to remove a simple item from a customer’s order. This incident makes me hesitant to place future orders, which is unfortunate given my previous satisfaction with their designs.
Hey Jasmina! Thank you so much for taking the time to leave us a review. We are so incredibly sorry to hear that you have had a negative experience. This is never how we want any of our customers to feel.Please feel free to contact our aftersales team at [email protected] to solve this issue ,thank you.
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