FirstKey Homes (firstkeyhomes.com) has a 4.8 out of 5 rating on OK.one, based on 204 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 96% rating it 4 stars or higher; The business has not yet replied to negative reviews. Last updated 2026-08-10.
I'm giving 5 stars 🌟 Only because of NATASHA ARRINGTON!!🌟
I've been in my Atlanta area home several years before FirstKey became my new property managing company and over all I have not had a good experience with several of FirstKey departments that I've had to call for support, especially maintenance. Now that I'm leaving I can say these last few months has been even more of a roller-coaster of emotions for me.
A month ago, I've had my belongings damaged in the inside of the attached storage of my townhouse. Maintenance came out and repaired the roof and ceiling, yet two weeks later it's messed up again in the same spots and still today the problem is on going. Not one person from FirstKey have said they'd pay for my damaged personal belongings that I cannot move out because it has mold as well as water damage to it. This is one of many factual examples of my experience and issue with this company. There's no support or help when I need especially when the problem is not my fault. This can be very overwhelming especially during my move out time.
So, when I made the decision to move and to go through FirstKey's process of leaving, my first thought was, it's going to be a headache of no help or support just like it is being here.
However, I've spoken with a wonderful woman named Mrs. Natasha Arrington. She has, so far, been one of the best people I've came across of someone who has communicated and tried to help me. I've expressed what's going on and she's assured me that my move out journey will be with her assistance the entire way and if there's anything she can do she will. Natasha has answered my calls every time I've reached out to her and I can say she has told the truth!
As I've stated earlier about my bad experience with FirstKey, another problem was that as a resident here it's extremely hard to speak to someone especially anyone who can handle and deal with the problems that arise. We always get the runaround, meaning I call the 800# they take a message to give to someone and I wait for a response and nothing or I send several emails without getting replies. They have a third party calling system with no communication returned to me. That's frustrating... however, not this time with Natasha! She's kept her word and has always called me back when I needed. With her, so far so good. Thank you for that!! I can appreciate and respect someone who is honest and keeps their word. I will update later as my journey continues with Natasha, thanks lady.🙏🏾🥰
FirstKey, I hope you appreciate having Natasha Arrington on your team with her integrity and empathy who makes your customers feel like we matter and not just another paying address. She has excellent customer service skills and I hope you (FirstKey) get more people like her.
Thank you for taking the time to read this, be blessed.🙏🏾
Thank you for your concern and kindness, I've been reaching out for a while I'm hoping that someone can get this issue resolved by today it's 84 degrees here and it's going to get even hotter by the day , but anyways thank you Khole
Ac went out yesterday morning, they came and claimed they fixed it, but it never worked. I put another work order in later that night and no one has been here yet. 110 outside 100 inside shit is ridiculous and they want me to leave a review.
Mae was professional and I am very pleased with the overall responsiveness from Firstkey. You get a prompt response when you call - 7:30am pacific time on a Saturday. Website is user friendly.
Jad was compassionate, kind and helpful while managing life's hurdles. She was patient and took the opportunity to listen regarding my families situation. She is amazing at her job and provided an amazing customer service experience and Firstkey homes are lucky to have an employee that doesn't judge or see your tenants as a dollar sign. If this is our experience moving forward during our rental lease with FirstKey, we intend on renewing for several years in our future. Jad is a superstar!!!!
Isaac was so helpful and explained everything to me. He walked me through the whole process and was able to give me tips so that I could troubleshoot some things by myself.
Terrible service. Will deny most maintenance request then nickel and dime at move out. I have proof of damage when we moved in and they are still charging me. They expect you to power wash the entire exterior of the home annually. Completely unreasonable immoral practices. I am sure they charge for things and don't replace them in hopes the next resident doesn't catch it at move in and they can charge them again. Do not trust.
I had a great experience working with Maezha. From the moment we spoke, she was kind, patient, and genuinely willing to help. I had several questions, and she never made me feel rushed. She took the time to explain everything clearly and made sure I understood each step of the process.
It's not every day you come across someone who provides this level of customer service. Maezha made what could have been a stressful situation much easier, and I truly appreciate all of her help. Thank you again, Maezha, for your patience, professionalism, and excellent support!
The home was service on 7/31/26 maintenance Wayne was very professional.Not once but the past couple times he’s serviced this home.Very detailed about repairs didn’t mind me asking questions on repairs letting me know about the changes the company is making to make things better for the residence .He deserves 5 stars not to mention very accurate about arrival time which makes things very easy for residents
As always it is very easy to reach someone from FirstKey Homes. Your communication is awesome. Your response is always immediate or ASAP. Khloe was amazing! She showed concern for my safety and assured me the issue would be solved. She gave me all of the information I needed to keep track of the issue and to follow up if necessary. Thank you Khloe and FirstKey Homes. 10 year resident.
