Items still not delivered as they were…
Items still not delivered as they were lost. Continually had the chase for updates, no proactive customer service. Claims process archaic and still waiting. A disappointing and painful unresolved experience.
About Fishdeal
Data updated- Website
- fishdeal.co.uk
- Category
- Hobbies & Crafts
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 101 reviews
- Replies to negative
- 67% (22/33)
Do you own Fishdeal? Claim this profile for free and start replying to reviews.
Is Fishdeal legit?
Fishdeal (fishdeal.co.uk) has a 3.5 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is mixed. Opinions are polarized: 59% rate it 4 stars or higher while 30% give 1 star; The business has replied to 67% of negative reviews; Reviews mostly discuss Product, Price. Last updated 2026-08-12.
What reviewers say
AI generatedMost reviewers were somewhat happy with their experience overall. Consumers frequently find that the online store offers a fantastic selection of quality fishing gear paired with extremely competitive prices and great value. Many buyers happily highlight that their purchases usually arrive quickly, are securely packaged, and precisely match the descriptions provided on the site. Some reviewers were not happy with extended shipping times, explaining that parcels occasionally took much longer to arrive than initially promised. Furthermore, a few people experienced frustrating communication barriers and considerable difficulties when attempting to resolve complex problems regarding damaged items or missing deliveries.
Auto-generated from all reviews of this business. For reference only.What people say
Bought a rod that had an issue
Bought a rod that had an issue, Fishdeal were contacted within 24 hours a new rod was organised and shipped no questions asked! Perfect customer service.
Great service BUT a little miffed that…
Great service BUT a little miffed that the price has dropped by nearly £100 in just over a week since my purchase! Boat and outboard are superb mind, so it’s a bittersweet review👍🏻
Awesome products brilliant service…
Awesome products brilliant service delivered on time and very professional would definitely recommend and still continue to use
Excellent service without any delays
Excellent service without any delays. Quality product at an inexpensive price.
Fantastic service
Good communication and good product
Fast delivery and a fair price A1…
Fast delivery and a fair price A1 seller 5*****
great service
great choices, great prices and great service
Ordered the sonik tek bank bivvy 2 man
Ordered the sonik tek bank bivvy 2 man. Went to set it up and had already been used. The peak pole was broken and had bird poo on bivvy. Sent emails to fishdeal with no replies. I would suggest buying from a UK supplier and stay clear of fishdeal as they are based in Netherlands.
Reply from Fishdeal2026-06-11
Hi, Thank you for your feedback and sorry to hear about your experience. Unfortunately, we have tried to locate any emails related to your name and order, but we have not been able to find any recent messages in our system. If you would like us to help you with this issue, please contact us again via email or alternatively reach out through our Instagram or Facebook channels so we can look into the matter and assist you as quickly as possible. We are here to help and would be happy to support you further. Kind regards, Team Fishdeal
Ordered a 7ft rod received 8ft rod want…
Ordered a 7ft rod received 8ft rod want me to return and only available pick up carrier for return is 3hours from my home so have to pay 37 euro for dpd to delveiry to gls to then sent it back to fish deal very bad customer service with no help atal and costing me a bomb to return this item that came to me incorrect
Reply from Fishdeal2026-06-11
Hi, Thank you for your feedback and sorry to hear about your experience. For this type of situation, we are able to arrange a home collection so you would not need to travel to a drop-off point. As a summary of our previous communication, we informed you of exactly this option and offered to schedule a pickup from your address on a weekday of your choice. Unfortunately, we did not receive a response from you to confirm a preferred day, which is why the collection could not be arranged. We always do our best to support our customers and resolve any issues as quickly and smoothly as possible. Kind regards, Team Fishdeal
Great quality & fantastic prices
Great quality & fantastic prices, really happy with what I bought & delivery was quick, will definitely be ordering again
Avoid
Avoid – Poor Customer Service and No Support With Returns I would not have ordered from Fishdeal had I realised they were based in the Netherlands. The use of a .co.uk website gives the impression that you're dealing with a UK-based retailer, which influenced my decision to purchase. I returned a bivvy following the instructions provided and have proof of postage and tracking throughout the process. The parcel reached Dutch customs but has now been stuck there for well over a month with no movement. Despite repeatedly contacting Fishdeal, I have been fobbed off at every opportunity and received little to no meaningful assistance. Rather than helping investigate the issue with the carrier, customs, or their receiving depot, they have effectively left me to deal with the problem alone. I have asked for clarification regarding the return address, customs documentation, and what will happen if the parcel is ultimately declared lost. These are reasonable questions, yet I have received no satisfactory answers and feel completely ignored. As a customer, I fulfilled my obligations by returning the item correctly and retaining all the required evidence. I am still waiting for my refund and have now had to raise a dispute through Klarna due to the lack of support and communication. The most frustrating part is not the customs delay itself, but Fishdeal's apparent unwillingness to take ownership of the issue or assist a customer who is simply trying to obtain a refund for a returned item. Very disappointing experience.
Reply from Fishdeal2026-06-11
Hi, Thank you for your feedback and sorry to hear about your experience. We would like to inform you that we have reviewed your warranty request and will provide you with a response tomorrow. We sincerely apologise for the inconvenience caused and for any lack of communication on our side. We appreciate your patience and understanding while we handle this for you. Kind regards, Team Fishdeal
Not a UK company. Long delivery time
Didn't realize the company was based in Netherlands. Delivery took ages. So much so I had to order from another company. The package did not arrive in time for my trip.
Reply from Fishdeal2026-06-11
Hi, Thank you for your feedback and sorry to hear about your experience. We understand your frustration regarding the delivery time and that the parcel did not arrive in time for your trip. We always aim to dispatch and deliver orders as quickly as possible, however once parcels leave our warehouse, delivery times are handled by the shipping carrier and can occasionally take longer than expected. We also understand there may have been confusion regarding our location. We are based in the Netherlands. We appreciate your feedback and apologise for the inconvenience caused. Kind regards, Team Fishdeal
Faulty goods and terrible customer service …
I received a faulty rod pod and initially requested a replacement part. A photo and then a video was requested and it's now been over a week since I sent them. Apparently they are reviewing my return despite their own T&Cs state you can return within 50 without a reason. I've chased this several times and the response is always I'll pass it onto the returns team. Also to note delivery estimates are allot longer than advertised.
Reply from Fishdeal2026-06-11
Hi, Thank you for your feedback and sorry to hear about your experience. We understand your frustration regarding the delay in handling your warranty request for the rod pod. As part of our standard warranty procedure, we may request photos and sometimes a video in order to properly assess the issue and determine the correct solution. Once this information is received, it is forwarded to our returns/warranty team for review. We are sorry that you feel the process has taken longer than expected. Our team is currently handling a high volume of requests, which can unfortunately cause delays in response times, but your case is still under review and will be processed as soon as possible. Regarding delivery times, these are estimated timeframes provided by the carriers and can occasionally vary due to factors outside of our control. If your case is still pending, we kindly ask you to contact us again so we can prioritise and help speed up the resolution of your issue. We appreciate your patience and understanding. Kind regards, Team Fishdeal
I recently purchased some tackle from…
I recently purchased some tackle from Fishdeal and couldn’t be happier with the experience. The website was easy to navigate, with a great range of products at really competitive prices. My order arrived quickly and was well packaged, so everything was in perfect condition. I also appreciate the regular deals and discounts, which make it even better value for money. Overall, a smooth and hassle-free shopping experience from start to finish. I’ll definitely be ordering from Fishdeal again and would highly recommend them to anyone into fishing.
Excellent service,
Ease of ordering.
Ease of ordering. Extensive choice to suit individual needs. Quality of goods Fast delivery service at a very competitive price.
*****DO NOT USE****
*****DO NOT USE**** Terrible service, this is not a UK based company, they are in Holland. I got a notification that the item has been dispatched and then the link didn't move for 2 days, I alerted fishdeal and just got a standard response of "it's just waiting to be scaned" it then didn't move again for the next few days. I sent daily emails saying that there was clearly something wrong and just got fobbed off. I sent another email today and finally they've admitted that it has been "lost" immensely frustrating and still have no refund. DO NOT USE
Reply from Fishdeal2026-05-20
Hi, Thank you for your feedback and sorry to hear about your experience. We understand your frustration regarding the lack of tracking updates and the communication during the process. We would like to clarify that we are based in the Netherlands, and once a parcel is handed over to the carrier, tracking updates depend entirely on the scanning process within their network. As soon as we identified that your shipment was no longer moving in the system, we escalated the case with the transport company and confirmed the parcel was unfortunately lost in transit. We completely understand how frustrating this situation is, especially after the delays and lack of updates. We always aim to support our customers as best as we can and continuously follow up with carriers in cases like this, as unfortunately such issues are outside of our direct control. If you need any further assistance, please do not hesitate in contact us, our customer service team is always happy to help. Kind regards, Team Fishdeal
Awful AVOID!
Can only echo what other people have said. Awful and a pity they use DPD. Never used them and placed an order for upcoming trip. Item never arrived, speak to DPD who tell me item has been delivered to wrong address but driver will sort. This was 2wks ago, and fishdeal say it will take another 2wks to investigate! Avoid they are awful and go elsewhere
Reply from Fishdeal2026-05-13
Hi, Thank you for your feedback and sorry to hear about your experience. We understand your frustration regarding the delivery issue. In cases where the carrier confirms that a parcel may have been delivered to a different address, it is necessary for us to open an investigation with the transport company so they can provide further information and clarification. This is an important step in the resolution process. We are currently still awaiting a response from DPD, as these investigations usually take around 7–10 working days. We sincerely regret the long waiting time and understand this is not ideal. If the parcel is ultimately confirmed as lost, we always resolve the issue by offering either a reshipment or a refund. Our team always does their best to solve our customers’ issues as quickly and fairly as possible. Kind regards, Team Fishdeal
People also looked at
Angling Direct
fishdeal.ie
Thetackletavern
Gerrysfishing
Fiskedeal
Total Fishing-tackle
Angling Active
Tackleuk