Fishdeal (fishdeal.co.uk) has a 3.5 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is mixed. Opinions are polarized: 59% rate it 4 stars or higher while 30% give 1 star; The business has replied to 67% of negative reviews; Reviews mostly discuss Product, Price. Last updated 2026-08-12.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers frequently find that the online store offers a fantastic selection of quality fishing gear paired with extremely competitive prices and great value. Many buyers happily highlight that their purchases usually arrive quickly, are securely packaged, and precisely match the descriptions provided on the site.
Some reviewers were not happy with extended shipping times, explaining that parcels occasionally took much longer to arrive than initially promised. Furthermore, a few people experienced frustrating communication barriers and considerable difficulties when attempting to resolve complex problems regarding damaged items or missing deliveries.
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email on a tuesday to cinfirm my item had been posted, lies lies and more lies, they posted it on a saturday so now they can have it back and ill buy from another shop.
Poor service no comms just as long as they get your money
Reply from Fishdeal2026-03-25
Hi,
Thank you for your feedback, and we’re very sorry for the miscommunication regarding your order. Our team always does their best to keep customers informed, but it seems there was an error with the shipping update. Transport and courier schedules are unfortunately sometimes out of our hands.
If you would like us to help resolve this or discuss a solution, please contact our customer service team directly.
Kind regards,
Team Fishdeal
Overall, I’m happy with Fishdeal — the delivery was fast and everything was well packaged. The only issue was that some of the lures I chose arrived in different colours than the ones I selected; I didn’t request an exchange in time and later it was already too late. I’d be happy if you expand the Hearty Rise range in the future. It would also be great if, in case of a colour mismatch, you could send a short notification/confirmation so the customer can decide how to proceed. Despite that, my overall impression is positive and I would order again
Firstly, not UK based despite web address. Have had issues with misdelivery not being resolved previously, however on this occasion no issues. Shame they don't put any cushioning in the parcels too, just 2 reels in a box so the reel boxes arrived damaged. Reels OK though
I ordered the tent on Saturday making the most of the 20% off deal.
It arrived safely on Thursday.
I erected in my garden, it turned out to be a windstorm. The tent stayed out assisted by weights .
I was able to enjoy two hours in the tent.
Fantastic buy. Would buy again.
Products are good, delivery was very slow and later than advertised and communication was poor.
Reply from Fishdeal2026-02-17
Hi,
Thank you for your feedback. We’re glad to hear you’re happy with the products, but we’re sorry that the delivery took longer than expected and that communication could have been better. Transport times are sometimes out of our hands once the courier has the parcel, but our team always does their very best to keep customers informed and assist with any issues.
If you’d like more details about your delivery or help tracking future orders, please contact our customer service team.
Kind regards,
Team Fishdeal
Very poor delivery service no communication of why one order was split over 5 delivery days not even a apology all they said it was delivered in the time scale I had to make sure someone was home on all these days The items were being sent to Spain Thursday lucky the last item arrived Thursday morning.
Total order 3 nets 2 weigh slings
- Saturday - 3 nets (arrived)
- Monday 1 weigh Sling
- Tuesday (a different order was made with a different company and your order was on with this one, the delivery driver said sorry I forgot the other order is was left at depot)
- Wednesday someone home all day no sign of delivery beteeen the time slot given even all the cameras were checked.
- Thursday last weigh Sling came.
Reply from Fishdeal2026-02-17
Hi,
We’re very sorry to hear about the difficulties with your order and the split deliveries. We understand how frustrating it must have been to have multiple deliveries over several days and to deal with missed time slots.
Sometimes parcels are split by the courier due to size, weight, or warehouse processing, and unfortunately these decisions are out of our hands. Our team always does their very best to coordinate and monitor shipments, and we regret that in this case the experience was far from smooth.
Please contact our customer service team if you’d like us to review this specific order and provide further assistance.
Kind regards,
Team Fishdeal
Placed a order over 2 weeks ago
Still not received it that was supposed to arrive in a few days
Customer phone line is always closed even in the correct working hours
Not happy
Reply from Fishdeal2026-02-17
Hi,
We’re very sorry to hear that you have not yet received your order and that this has taken longer than expected. We understand how frustrating that must be. Unfortunately, delivery times depend on the courier and delays are sometimes out of our hands.
We also apologise if you were unable to reach us by phone. Our team always does their very best to respond as quickly as possible via all available channels. Please contact our customer service team with your order details so we can check the status of your parcel and provide you with a clear update.
Kind regards,
Team Fishdeal
returned some items and they do not want to refund the money... happy to make the sale and not happy to give you your money back
Reply from Fishdeal2026-01-28
Hi,
Thank you for your feedback. We’re sorry to hear about your concern regarding the refund. Please note that our returns process may take some time; however, once the return is received and processed at our warehouse, refunds are always issued accordingly. Our team always does their best to assist customers, and we kindly recommend contacting our customer service team so we can review your return and provide further assistance.
Kind regards,
Team Fishdeal
Purchased a chair side table and carry all for my summer fishing. All are of very good quality from the ultimate product range. The price I paid was very reasonable.
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