Come on a dreamy trip with Floraltrip.In Floraltrip, we focus on improving customers’ experience and help you create the memorable experience you can share with the people you love.We're always up-to-date on the most fashion design and colors match that people are using, prepared to push the limits at every turn to provide people with highly quality, highly satisfying experience. We believe fashion is an optimistic business, and in this spirit we continue to grow. We love creating each vibrant piece focused on honoring the beauty found in nature, and we love timeless and romantic accessories that merge the classic with the unexpected.
Written by the business, not verified by us.
Is Floraltrip legit?
Floraltrip (floraltrip.com) has a 3.7 out of 5 rating on OK.one, based on 177 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 66% rate it 4 stars or higher while 27% give 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-10-25.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers frequently highlight the excellent overall quality of the products, warmly praising the sturdy craftsmanship, reliable materials, and truly unique designs that perfectly suit their daily needs. People also appreciate the extremely helpful support team, noting that customer service agents quickly assist whenever questions arise about online purchases.
Some reviewers were not happy with the extended delivery times caused by international shipping from overseas warehouses. Many customers additionally noted that items occasionally arrived looking much smaller than expected, while a few experienced disappointing build quality or frustrating sizing issues.
Auto-generated from all reviews of this business. For reference only.
I ordered a leather belt for my son, unfortunately I ordered one that was too small. The belt was beautiful and beautifully packaged. They offered me an exchange for a larger size. Fantastic customer service, beautiful product, would definitely use again and recommend. Thank you Floraltrip
Reply from Floraltrip2025-03-06
Hello Julie!Thank you very much for your recognition and praise. This is the greatest encouragement for our team's efforts. We are deeply honored and extremely grateful for this. Your satisfaction is our unremitting goal, and this recognition motivates us to keep moving forward and optimizing our services. Please continue to pay attention to us. We will bring more thoughtful features and excellent experience in the future. Thank you again and look forward to serving you again in the near future.❥(^_-)
I ordered on 01/26 today is 02/11/25. I never got any information about shipping, trucking #. Send emails to the the email on 01/31/25 and a response came back as they are on vacation from 01/29 to 02/03. Since 02/03 I already sent 3 more emails with no response and the site shows that my order is unfulfilled. Requested to cancel the order and get a refund, I contact PayPal my method of payment to get my refund, also going to my bank to report this as fraud since I have all my email copies and receipt and reporting this company to the BBB as a very unreliable company.
Reply from Floraltrip2025-02-12
Hello！We deeply apologize for the inconvenience.Please rest assured that this is a legitimate and reliable company,and we are willing to help you solve the problems.But we need your help as well.We're sorry that we cannot locate your order，could you pls let us know your order number for us check?Or if you have any questions, you can directly contact us via email （the customer service email address：[email protected]） and they will serve you as soon as possible.
Have a nice day.❤
Cute products but material and craftsmanship are obviously pretty cheap
Reply from Floraltrip2025-02-10
Hello Ruth!We are very sorry that our products failed to meet your expectations.We are willing to help you solve the problems and we have sent an email to you,please check your inbox.We look forward to the opportunity to make amends for this unpleasant experience and restore your confidence in our brand.❤
Ordered 3 cashmere scarfs on 1/23/25. Was told it would be 7-15 business days to receive. Still have not even received shipping notice. Tried calling the number on the confirmation email and it sounded like a scam. They were asking for all my info including my CC information.
Reply from Floraltrip2025-02-08
Sorry for the negative review.
We could not locate your order without any order informatons.
May I know your order number or email address on your order so we can check for you?
Looking forward to your reply.
Got a belt and it was total the wrong size asked for a refund it has took 8 emails to get a return label after being offered 5% and then 15% to just keep the item but this was no use to anyone in my household eventually got a return address and it has cost me 20 pounds to return so not to happy.
Reply from Floraltrip2025-02-07
Hello！We deeply apologize for the inconvenience.Please rest assured that this is a legitimate and reliable company,and we are willing to help you solve the problems.But we need your help as well.We're sorry that we cannot locate your order，could you pls let us know your order number for us check?We are deeply grateful for your cooperation and waiting for your response.
I placed an order only Jan 19,2025. I’ve given the business two weeks and I have not received the items ordered and paid for. Nor have I received any form on confirmation of my order.
I did get my order around Feb 14, 2024. Almost a month later. The buckle belts are pretty and so is the belt. The only issue was the time it took to receive it and the lack of confirmation of order and status of delivery.
Reply from Floraltrip2025-02-05
Hello!Sorry for keeping you waiting.Your order FT14510 has been shipped out and it is still in transit.
Please track the latest logistics information via the following link:
https://t.17track.net/en#nums=ZC02566000499
Kindly no worry,your order is on the way to your country.The tracking status will be updated when the shipment reaches a new destination.Please wait patiently friend.❤
If you have any questions, do not hesitate to contact us.
Item took forever to ship. Tracking took forever to update. Tracking wasn't in language I could read for first half of shipment. Tracking number didn't update for 4 days after my package had been sitting delivered for 3 days so I had to pay extra postage on package bc post office took it back because the Tracking didn't work correctly. Honestly terrible experience.
UPDATED AFTER FLORALTRIP REPLY ---
Thank you for a response that didn't address anything I actually stated. Your postage is a scam, the post office confirmed you are one of the many companies involved in the postage scam so please just stop responding nonsense to humans trying to warn others about your shady business practices.
Reply from Floraltrip2025-02-04
Hello Lauren！We are sorry for the long time shipping.As the tracking information showed that your package is out for delivery.We believe you will receive it soon.Please wait patiently.❤
Wish I’d read the reviews first! The alpaca wool gloves I ordered clearly have very little, if any, ‘alpaca’ wool in them. There is no label to check. Very disappointed. Will not order from this company again.
Following Floraltrip’s response to my review:
I’m sure that your company is legitimate and the delivery schedule was excellent. Unfortunately all this is irrelevant if the product description is false or disingenuous. I was specifically looking for ‘alpaca’ gloves, and they’re not! I will be in touch with you shortly.
Reply from Floraltrip2025-01-30
Hello！We deeply apologize for the inconvenience.Please rest assured that this is a legitimate and reliable company,and we are willing to help you solve the problems.But we need your help as well.We're sorry that we cannot locate your order，could you pls let us know your order number for us check?Or if you have any questions, you can directly contact us via email （the customer service email address：[email protected]） and they will serve you as soon as possible.
Have a nice day.❤
Very disappointed with my purchase. Bought a “cashmere” large scarf. Very doubtful that there is any cashmere in the fabric & as there is no label there’s no way of checking what it’s actually made of. Not large by any means, just a normal size. Would not use this company again.
Reply from Floraltrip2025-02-02
Hello！We deeply apologize for the inconvenience.Please rest assured that this is a legitimate and reliable company,and we are willing to help you solve the problems.But we need your help as well.We're sorry that we cannot locate your order，could you pls let us know your order number for us check?Or if you have any questions, you can directly contact us via email （the customer service email address：[email protected]） and they will serve you as soon as possible.
Have a nice day.❤
Excellent service and a wonderful product. They are easy to communicate with and a business that I find trustworthy, professional, and caring to their customers.
Reply from Floraltrip2025-01-17
Thanks for your support and encouragement.
It is our pleasure to have your love🥰
Please feel free to contact us if you have any problems.
Have a nice day!✨
Just wanted to let everyone that reads this site that my scarf has arrived,a beautiful purchase,thankyou,will definitely use floraltrip again.
Reply from Floraltrip2025-01-17
Thanks for your support and encouragement.
It is our pleasure to have your love🥰
Please feel free to contact us if you have any problems.
Have a nice day!✨
Had a great experience with the customer service from this company. I ordered the wrong sized belt so email about returning and reordering correct size. Not only did they get back to me straight away the offer a new belt of the correct size essentially for free AND allowed me to keep the first one which I'll likely end up gift to my father. Thanks for the great service Floraltrip!!
Reply from Floraltrip2025-01-12
Thanks for your support and encouragement.
It is our pleasure to have your love🥰
Please feel free to contact us if you have any problems.
Have a nice day!✨
I mistakenly ordered the wrong size belt for my son for christmas.I was amazed how quickly floraltrip got back to me to help me rectify my mistake, and ensure my son had a belt sent which fitted!It is a gorgeous belt and beautifully presented in its own box and pouch.Would definitely order from them again!
Reply from Floraltrip2025-01-10
Thanks for your support and encouragement.
It is our pleasure to have your love🥰
Please feel free to contact us if you have any problems.
Have a nice day!✨
The product I purchased (leather belt with indian head dress buckle) is beautiful. Both the leather and buckle are very high quality and actually better than expected. I received my order promptly and it came in an expensive looking velvet bag and gift box. The size was too small (my fault) and customer service was absolutely awesome resolving the issue and replacing the item quickly and pleasantly. I highly recommend Floraltrip products and service.
Reply from Floraltrip2025-01-09
Thanks for your support and encouragement.
It is our pleasure to have your love🥰
Please feel free to contact us if you have any problems.
Have a nice day!✨
I purchased a scarf for a gift, it cam just as described and is beautiful. I haven’t been able to give it to the person yet but I’m sure she will love it 🥰
Reply from Floraltrip2025-01-09
Thanks for your support and encouragement.
It is our pleasure to have your love🥰
Please feel free to contact us if you have any problems.
Have a nice day!✨
I had ordered the wrong size belt for my grandson and they let me keep the wrong sized belt and sent me a new belt in the right size charging only the shipping and handling. Very kind.
Reply from Floraltrip2025-01-07
Thanks for your support and encouragement.
It is our pleasure to have your love🥰
Please feel free to contact us if you have any problems.
Have a nice day!✨
I ordered a belt for a Christmas present. Quality was excellent. Unfortunately it was too small, but they offered me a replacement.
Very good customer service.
Reply from Floraltrip2025-01-06
Thanks for your support and encouragement.
It is our pleasure to have your love🥰
Please feel free to contact us if you have any problems.
Have a nice day!✨
I ordered a belt for a christmas present. It was very good quality hand made leather. I was very pleased with it, although it ended up being too small. They offered me a replacement. Very helpful customer service. Thank you!
Reply from Floraltrip2025-01-05
Thanks for your support and encouragement.
It is our pleasure to have your love🥰
Please feel free to contact us if you have any problems.
Have a nice day!✨
Thanks for your support and encouragement.
It is our pleasure to have your love🥰
Please feel free to contact us if you have any problems.
Have a nice day!✨
SCAM Site! Based in Hong Kong not Arizona! POOR quality merchandise & you will not be able to return. Phone number listed with their company OWNKOTI is not a working number and customer service email provided will not respond. BUYER BEWARE!!!
Reply from Floraltrip2025-01-03
Sorry for the negative review.
We understand the inconvenience and harassment that get unsatisfied item.
We offer no-hassle returns.
More informations,please check:https://www.floraltrip.com/pages/refund-policy
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