Underwriting is a nightmare
Multiple requests for more docs, requirements changed, didnt seem to care about the customer experience. Worst home financing I ever had!
About FreeRateUpdate.com
Data updated- Website
- freerateupdate.com
- Category
- Money & Insurance
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 27 reviews
- Replies to negative
- 75% (12/16)
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About this business
FreeRateUpdate.com makes it fast and easy for consumers to compare mortgage and home equity options and get the best offers for their unique situation, without the hassle of shopping at multiple places one by one.Since 2008, FreeRateUpdate has made shopping for home purchase mortgages, refinances, and home equity fast and fully online. Licensed as a mortgage broker in most states NMLS #1154338. FRU has grown its network to over 700 local and nationwide lenders and brokers, big and small, covering almost any consumer's mortgage wants and needs.By connecting consumers and lenders directly, FreeRateUpdate helps more people get competitive offers, while the slow, traditional way of shopping for a mortgage becomes a thing of the past. Most recently, FreeRateUpdate has brought AI into its process, staying on the cutting edge of modernizing the mortgage shopping experience, including 100% digital options with network participants integrated from start to finish.Every lender and broker in our network is properly licensed, so you can shop with confidence. Whether you are buying, refinancing, or looking to get home equity, FreeRateUpdate.com makes it fast and free. Recognized by Inc. Magazine as one of America's fastest-growing co
Written by the business, not verified by us.Is FreeRateUpdate.com legit?
FreeRateUpdate.com (freerateupdate.com) has a 4.2 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 80% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 75% of negative reviews; 27 of them were added in the last 12 months. Last updated 2026-08-12.
What people say
thanks for all your hard work Jason H.
Scott Park was thorough and easy going
Scott Park was thorough and easy going. He personalized my experience and made it all very easy to comprehend.
Professionalism
The loan process was handled professionally by the Loan specialists Lori.She was very knowledgeable through out the whole process and I was so grateful that it was easy and quick.She made it easy for me.
Romina walked me thru the whole process…
Romina walked me thru the whole process explaining Everything so that I could understand.
Very knowledgeable personnel Bruce was…
Very knowledgeable personnel Bruce was very kind respectful without without pressuring you.
Great service!
Up front with explaining every detail
I felt comfortable dealing with Chelsea she walked me through each process and explained everything in detail
smooth
Jan Mcdonald made our experience smooth and delightful.
Sonya PyronUnited States · 2 reviews · Verified · Experienced 2022-10-26 ·
Nate was an amazing communicator and…
Nate was an amazing communicator and was very patient and thorough. He was also personable which is always nice. My husband and I both appreciate his help in the area of refinancing our home.
Excellent experience working with Brandon!
Excellent experience working with Brandon! He was very attentive to my need, organized, detailed, friendly, diligent, and very responsive! The process was quick and stressful-free! I would work with them again and highly recommend them!
Loan Depot People Focus
Loan Depot was seamless, professional, and responsible. Team left you with the supporting sense that they really have the customers back not only for this transaction but also for subsequent transactions.
This company is terrible the loan…
This company is terrible the loan officer lied to us through the entire experience, He did not communicate with us and would not return are calls.
Amazing people to work with!!!!
Absolutely amazing and thoughtful people. I am new to this and they took so much time to help me out. The whole process has been outstanding.
Great customer care
Great customer care, and very knowledgeable. Talked us through all our options getting us the best deal available.
I highly recommend…
They were extremely helpful and guided me through the process painlessly. They answered all my questions and explained everything in laymen's terms.
Our experience has been positive
Our experience has been positive and easy, encouraging and a pleasure to work with Leo and his team.
Mark ThomasUnited States · 3 reviews · Verified ·
Brandon Hensley was the Rep…
Brandon Hensley was the Rep I talked with. He was most personable and made me feel very comfortable. He was very knowledgeable and direct. I look forward to working with him in the near future to finish my loan in October.
Excellent service, I was in customer service for 40 years. Chris was excellent in explaining the loan process. Always returned calls or emails in a timely manner. Very happy with his experience.
Service was. Excellent very refreshing to speak to someone that knows their job. Always returned calls in a timely manner. Explaining the loan process.
Average
Average, nothing special as of yet!
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