FUNNYFUZZY (funnyfuzzy.com) has a 1.2 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Animals & Pets and its reputation is poor. 93% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Refund. Last updated 2026-08-12.
What reviewers say
AI generated
Most reviewers were let down by their experience overall. Consumers experienced very frustrating shipping delays, waiting many months for purchases that often never showed up at their doors. Buyers also complained about terrible customer support, noting that their repeated emails asking for order updates or refunds were completely ignored.
Some people were satisfied with the actual items, pointing out that the products are soft, comfortable, and well made. Reviewers noted that their pets thoroughly enjoyed the beds and covers, bringing some happy moments. Customers found the materials soft and easy to handle once the packages finally reached their homes.
Auto-generated from all reviews of this business. For reference only.
I ordered climbing stairs for my dog. I never received it. 18 months later I got an email to say it's on its way. I replied saying my dog has passed away and I no longer need it. The reply was:
Funnyfuzzy Customer Service (funnyfuzzy)
Jul 4, 2026, 17:09 GMT+8
Dear Jenny,
We hope this email finds you well.
We understand your urgency in wanting to cancel your order.
Once orders are shipped, our system limitations prevent us from making changes.
In this case, we sincerely hope you can wait for your package to be delivered safely; our product will not disappoint you. Of course, if you still don't need the product after receiving it, please contact us promptly, and we will provide you with the best solution.
If you have any questions or need further assistance, please don't hesitate to reach out to us. We're here to support you every step of the way.
Thank you for your understanding and cooperation.
Purchased a dog bed well over a month ago and the bed has not shipped. We have had several emails backwards and forwards with the company (slow to reply) asking for a refund which is still yet to be agreed.
We lodged a claim via PayPal who accepted it straight away and agreed to refund our money whilst they sort it out. I imagine PayPay have received a number of these complaints about this merchant.
Stay away and make sure to report any social media advertisements/posts so that others are saved from this experience.
If I could give it zero stars, I would. $222 AUD, and all I got after 3 weeks is a confirmation of my order, and a "tracking" number for 3 of my 4 items that shows it never left their warehouse. I emailed multiple times over multiple weeks with no reply. Absolute scam, don't waste your money.
Silly me didn’t read the reviews. Do not buy from here. No matter why you might need to get in contact, regardless of whether it is instagram or through email. You will never ever receive a reply from Funnyfuzzy. Trust me.
Still waiting for my order FF350EU placed on the 21st of May for my puppy! Tried contacting the company but most e-mails just bounce back, also tried Instagram and Facebook... no answer at all. So dissapointed. Would rate zero if I could!
If I could give a zero I would. I have ordered sofa covers over 3 weeks ago and still nothing. I emailed several time with no response. I should have read the reviews first. If you don’t want to be scammed do not buy from this company. I am starting the process of making a fraudulent claim.
Ordered on the 31st of May still waiting. I have emailed them twice with no reply. I am now going to raise a dispute with my bank to get the money back! Disgusting customer service!!
Order took like 3-4 months to arrive, no response to emails asking about it. I was about to lodge a complaint and try to get a refund from my bank as I was convinced I was scammed when my order finally arrived.
Absolutely zero customer service, says uk but Chinese basically shein for dogs
Orders take forever and they use evri which is another reason why I won’t be buying again ordered 23/6 still to receive any info on parcel
The Saga continues when dealing with this company. Ordered in may with no order sent. After numerous emails back and forth was told 10 days ago money would be refunded. Still waiting. Contacted bank and they have no funds showing for this company. Do not touch this company at any cost. Cause all you will lose is your money. Had a cheek to email me and to give a good review as they had sorted the problem. No its not resolved. Wish I had never bought from them. They have only brought stress at a time that i really didnt need it as ive lost my husband suddenly and having to deal with this despicable company
I purchased a dog car seat 7/6/2026, have had no update on the purchase - current sitting in status ‘waiting for details’ I’ve emailed the company twice with no reply - do not waste your money. Disappointing.
Order no FF33159U was placed on 3rd June. 14th June a reference number was given to state the item was on its way. Since then, the tracking number doesn't exist, no goods received and inspite of submitting emails, I have had no comms for 2 weeks. I have asked for a refund as this company has taken my money, not provided the item and not responded to me. I have had to buy a temporary car carrier and if by some miracle this unwanted purchase finds its way to me it will cost ME further money to return. I WANT A REFUND and I demand a response. Do not buy from this company, their customer service is appalling.
PLEASE DO NOT ORDER - I feel they’ve stolen from me
Doesn’t deserve even 1 star. I’ve emailed and received an auto email ‘ticket #’ .. though NOTHING ELSE and it’s been over a week since receiving the, what seems like ‘pretend’ auto email in the attempt to put a co Sumer off. I’m usually extra cautious .. and this is disheartening as it was an order for my daughter and her partners dog. Shameful.
Order: FF741380S
I placed my order of pet stairs on May 22, 2026. As of today, July 7, 2026, I still have not received my order. I got a shipping confirmation on May 25, but the details never updated on the shipping company’s website or within my Shop app. After multiple failed attempts in mid-June to get in touch with customer service, I finally got a response stating the package was scheduled to arrive in the US on June 16th. Since then, I’ve heard nothing. One site says the package was delivered to me on June 22, but I haven’t received anything and there’s no photo or other proof of delivery included. All delivery companies are required to place packages inside the building’s lobby, which is a small room between the exterior entrance and the entrance up to resident condos. Both doors require a key (delivery companies have a digital key to enter), so it’s not possible for packages to be stolen. In the Shop app, it still says it’s awaiting tracking updates. I reached out to FunnyFuzzy yet again about the missing package without luck. At this point, I just want a refund. I still need stairs for my elderly dog, but I have no interest in waiting 2 more months for a replacement.
Ordered 14 days ago and my order still hasn't shipped. I've sent three emails asking for an update and haven't received a single reply. No phone number, no tracking, no communication at all. At this point I genuinely question whether this business is legitimate. If you're considering ordering, check the recent reviews first. I wish I had.
I placed an order for 4 in stock items on April 19th. #FF3175CA. To date the items have not been shipped. I have followed up numerous times, and while I am receiving an apologetic response, it seems very scripted. I have specifically asked why there is such an extreme delay in shipping and for an estimate of when my items are going to ship, and they have refused to answer either question, but have assured me they are a legitimate company...which is an odd thing for a legitimate company to say when they haven't been accused otherwise. I was really excited and encouraged by the reviews on their own website, but I'm not convinced I'm ever getting these products.
I can’t speak to the quality of the items I ordered because I’ve not received them. Zero communication from the company, no shipping information provided and it’s been weeks. They had no problem taking my money but apparently a big problem following through and actually sending my order. TERRIBLE CUSTOMER SERVICE
I previously wrote a review, highlighting my very poor experience with this company. They responded - which was a first. Unfortunately though the refund has not been processed and back to no communication. One star is too high a rating for this company.
Awful company do not ever use them , I ordered a dog bed and five weeks later no sign , so emailed a complaint and also left a review on here , when I heard from them they said because of review they were going to give me a refund , frankly I was relieved but a month later and still no refund ff28633U , contacted them again only be told it takes time funny , did not take that time to take my money, beware buyers absolutely a scam company.
I ordered my couch cover on June 3rd. It is now July 3rd, and after 2 emails I have received no responses (only auto) and we still have not gotten it. I'm reporting it to my credit card company. TOTAL SCAM
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