Plant quality and packaging were both…
Plant quality and packaging were both excellent.
About Garden Goods Direct
Data updated- Website
- gardengoodsdirect.com
- Category
- Home & Garden
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 201 reviews
- Replies to negative
- 48% (14/29)
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About this business
Garden Goods Direct Customers, thank you for your support. We pride ourselves on a quality experience with beautiful plants and excellent customer service. We strive to bring the entire garden center experience to you online so you can devote more time to the things you love, like gardening and enjoying your outdoor living space with friends and family. Woodie and his team are here to ensure you have all the information you need to select the right product for your project. Our customer support team is working diligently to respond to each and every request. If you have reached out recently, rest assured that we will respond as soon as possible.
Written by the business, not verified by us.Is Garden Goods Direct legit?
Garden Goods Direct (gardengoodsdirect.com) has a 4.3 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Home & Garden and its reputation is good. 84% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 48% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-11.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful product quality, mentioning that trees and plants arrive in healthy, beautiful, and thriving condition ready for the garden. People also deeply appreciate the secure packaging methods and prompt delivery services that ensure everything arrives safely. Though some people noted occasional issues, a few reviewers were not happy with receiving unhealthy or damaged plants. Other consumers also mentioned experiencing unexpected shipping delays, receiving incorrect items, or facing difficulties when trying to get support. These individuals found the overall process frustrating due to poor conditions upon arrival.
Auto-generated from all reviews of this business. For reference only.What people say
Well packaged so plants arrived safely in…
Well packaged so plants arrived in great shape and very timely! Plants were exactly as described!
The plants arrived in record time
The plants arrived in record time, looked healthy, I planted them carefully and watered daily ever since. Although most of the plants are doing well, one of the yarrow plants looks like it’s not going to to make it. The plant insurance was expensive so I didn’t get it. Wish I had!
Nice fresh plants received packaged…
Nice fresh plants received packaged perfectly. They have been planted and look spectacular. No problems with anything! I highly recommend Garden Goods Direct.
I was not able to drive to a nursery…
I was not able to drive to a nursery for a few months and was delighted to see my favorite color of Geraniums (magenta - deep hot pibk/purple) on this site in July! I ordered and they were in good shape arrived quickly and are thriving in pots now. They shipped to TN. I will remember where to get them!!!
Very Satisfied Customer
My order of two Northwind Switchgrass (3 gallon size) arrived in a timely manner, was packaged very carefully, and I received very healthy plants. I would buy plants from this company again.
Plant was great.
Arborvitaes arrived healthy
Arborvitaes arrived well-packaged and healthy. I planted them the same day and gave them a good water and they have doing very good so far. I would purchase from this company again.
I felt that the plants would have been…
I felt that the plants would have been bigger for the pot size .nice looking, healthy .
On time and as advertised.
Plants arrived looking healthy and were…
Plants arrived looking healthy and were packed well
Trees arrived in perfect condition.
Not to bad,but some of the pots were…
Not to bad,but some of the pots were tipped over in the flat and the dirt was spilled out into the bag.Also just as I got the bag opened,a spider came crawling out from inside the bag !Other than that,everything was ok!
Shipment arrived promptly
Shipment arrived promptly. Plants in good condition.
Viburnum …
Both viburnum were very well packaged and once I received the tracking info they arrived the next day. All in all from ordering to receiving the plows 7-8 days. Both plants were in excellent condition and are thriving in their new home.
Your fast and efficirnt service
Your fast and efficirnt service and fine products
Bad customer service
My first time ordering the dwarf English boxwoods went fantastic. They were shipped properly and were a great size for a 2 gallon container. I was so happy that I ordered 2 more. Here's where the problem started. I was excited to receive the 2nd package until I opened the box. They were still packaged great, but they were a third of the size of the first order. They were basically a 1 gallon plant (barely) in a 2 gallon pot. I was not happy. I've emailed three times, the only response I received was that they source their products from different nurseries. My response was I was not concerned where it was sourced from, but from the drastic size difference between the 2 orders. I asked for either a refund for a 1 gallon pot or 2 actual 2 gallon pots as a replacement. I haven't had a response to that one in 3 weeks. Very poor customer service...
Great plants
Plants in great condition
The plants were delivered on time
The plants were delivered on time, carefully packaged and marvelous quality.
Happy camper
Tree packaged very well. Delivered quickly. Plant looked healthy
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