Garden Goods Direct Customers, thank you for your support. We pride ourselves on a quality experience with beautiful plants and excellent customer service. We strive to bring the entire garden center experience to you online so you can devote more time to the things you love, like gardening and enjoying your outdoor living space with friends and family. Woodie and his team are here to ensure you have all the information you need to select the right product for your project. Our customer support team is working diligently to respond to each and every request. If you have reached out recently, rest assured that we will respond as soon as possible.
Written by the business, not verified by us.Garden Goods Direct (gardengoodsdirect.com) has a 4.3 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Home & Garden and its reputation is good. 84% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 48% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-11.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful product quality, mentioning that trees and plants arrive in healthy, beautiful, and thriving condition ready for the garden. People also deeply appreciate the secure packaging methods and prompt delivery services that ensure everything arrives safely. Though some people noted occasional issues, a few reviewers were not happy with receiving unhealthy or damaged plants. Other consumers also mentioned experiencing unexpected shipping delays, receiving incorrect items, or facing difficulties when trying to get support. These individuals found the overall process frustrating due to poor conditions upon arrival.
Auto-generated from all reviews of this business. For reference only.I still have not received my package or an update on the order and shipping status 19 days after placing my order. I am redirected toward the Shop app to check order status, but this app can’t help me if the order has not been shipped.
The plants I ordered arrived in perfect condition and are thriving now in the ground. I was very pleased with the packaging.
All my plants arrived in great condition even though some of my leaves were broken they were beautiful plants and are doing well thank you garden goods and they were packed very well
The product was exactly as described. Excellent quality and shipped promptly.
Fast easy ordering and delivery. Bush arrived in good condition.
It was explained to me that Woody's Garden Goods Direct is in many cases an intermediary, meaning they are selling you trees from other companies. I have to assume their is no negotiation about the quality of the trees as mine was bushy on one side and sparse on the other. It could be me, but my experience with other vendors has been one where the plants have been nurtured and cared for during their growth.
The plants arrived well packaged and in good condition. They are very nice and the deer have avoided them.
Quality items received. Very pleased with my purchase.
Well packaged, healthy plants!!!
The plants looked very healthy when they showed up at my door and they seem happy where I planted them. I can't wait to see the vibrant pink seeds this fall.
Ordering process was easy. I ordered 4- 1 gallon grass plants and a watering can, and they were packaged well. I gave 4 stars because it did take quite a long time to receive. I thought for a bit that I may have been scammed. Not sure what happened there. Otherwise a good experience.
I don't mind paying extra if what I order is good quality and is shipped well. Everything I have ordered has been top notch and arrived securely. I appreciate the descriptions and instruction online too.
Descriptions were accurate. Zone application was very helpful as was the planting in the correct light area. They were packaged well and very healthy
Our Sweet Bay Magnolia arrived on time and was well packaged. The tree ended up being taller than expected and was VERY healthy. Thanks for providing excellence!
Ordering was simple. The plants arrived quickly and in very good condition even though the delivery person seemed unaware of which end goes up. All the plants seem to be doing well after planting as well.
This is my second year purchasing from Garden Goods Direct and I couldn’t be more pleased with both the products and the service. Most recently, I purchased a stunning Hollywood Juniper that is the star of my small garden. It arrived in perfect condition!
Buyer beware!!! Garden Goods charged us $500 for two Meyer Lemon Trees. When the trees arrived, the limbs were broken and they were early staged trees (mature trees would cost $500 not beginner trees). The trees did not represent anything they adverstized. When we reached out to their customer service, they credited our account $137. when we demanded a full refund or replacements. Their response was that they are working on updating their website so the plants/trees reflected what customers were buying! FALSE MARKETING and I have notified the Better Business Bureau!! DONT BUY FROM THEM!!
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