easy purchase and was able to get what…
easy purchase and was able to get what i needed
About Gate Crafters
Data updated- Website
- gatecrafters.com
- Category
- Construction & Manufacturing
- Location
- United States · Odessa
- Status
- Unclaimed
- Last 12 months
- 64 reviews
- Replies to negative
- 100% (3/3)
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Is Gate Crafters legit?
Gate Crafters (gatecrafters.com) has a 4.7 out of 5 rating on OK.one, based on 64 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
Offers customer support for installation
Easy to order, good tech support
Easy to order, super convenient 7-day tech support (answered all of our questions)
Great Ordering Experience
The ordering experience was great. I called up and spoke to Denise, and I had a few technical questions. She answered them quickly and was very knowledgeable. I am looking forward to receiving the equipment and calling them if we have questions with the install.
customer service was terrific
pay button did not work, even using paypal required my address
pay button did not work, so had to find cart and pay there. paypal is supposed to keep spamming websites from knowing your address, but this site forced me to enter my address. and even this trustpilot requred me to enter things that should have been auto-filled. date...
Reply from Gate Crafters2026-08-03
Hello, We sincerely apologize for the inconvenience you experienced while placing your order. We recently completed a server upgrade, which may have contributed to the issue with the Pay button not working properly. The upgrade is now complete, and our website is operating normally. We appreciate your patience and understanding. Regarding the address request, our checkout requires a shipping address so we know where to send your order and to help verify that the billing and delivery information are correct. Even when using PayPal, some information may still be requested as part of our checkout and verification process. As for Trustpilot, it is a separate platform from our website and has its own requirements for collecting certain information during the review process. Unfortunately, we do not control what information Trustpilot requests or whether fields are automatically populated. If you experience any further issues or have any questions, please don't hesitate to contact us at 1 (800) 537-4283. Our customer support team is available 7 days a week from 9:00 AM to 9:00 PM EST and will be happy to assist you. Thank you.
Elvin was a great help to me!
Elvin was a great help to me in getting my autoharp ready for repair. There was a broken string and with Elvin's help, I got a replacement string selected quickly. He sent out the string right away and I was very pleased with the quality of the item and the fast delivery. Thank you, Elvin!
Denise is my Sales Rep
Denise is my Sales Rep. She is always on top of my orders . Very professional too!
Tony is the best!!!!!
Gate Crafters had the best prices when I needed to replace my gate arm and system on a older gate I purchased from a company that was bought out and the customer service was awful, so I did not want to purchase from them just incase I needed assistance. I purchased the system from Gate Crafters because they told me they had full tech support whenever I needed it. So, after installing the gate arm and new system there were quite a few things I needed help with to get the gate functioning the way it should. Basic adjustments that were making us crazy trying to figure out. So, we called Gate Crafters to get the help they promised. Well... they told me they would have the service guy call me back.. that never happened . I called them 2 more times over the next 2 days and finally the tech support guy called me back. He told me to save his number, as going through the company does take longer. So I did. From that point TONY was my go to guy. He answered the phone overtime I called, and helped me through a multitude of adjustments. He was super patient, a great trouble shooter, and even went as far as to replace the mother board free of charge when he suspected an issue. I have called him more times than I can count over the past 2 months... all minor things, but he always had the answer, answered the phone (even on the weekend) and was just amazing!!! Now the gate works great, but I will keep his number stored so I can reach him directly if things go wrong. What an asset to the company, I hope they appreciate him, because waiting an excessive amount of time for Gate Crafters to have someone call me back was ridiculous when my gate wouldn't work. Tony is a lifesaver !!!!
Nobody is ever available to answer…
Nobody is ever available to answer phone for customer service.
Reply from Gate Crafters2026-07-30
Hello Scott, We sincerely apologize for missing your calls and understand how frustrating that can be. We’re glad one of our representatives was able to reach you and provide their email address so you have a direct point of contact moving forward. You can also try giving us another call at 1-800-537-4283. It’s possible there was a connection issue or that your previous call came in outside of our business hours. Our team is available 7 days a week from 9:00 AM to 9:00 PM EST, and we’ll be happy to answer your questions and assist you in any way we can. Thank you for your patience, and we appreciate the opportunity to help resolve this for you.
Gatecrafters have helped me many times…
Gatecrafters have helped me many times with my orders. Three gates made by them and three openers. Easy to find parts and always fast accurate delivery.
good price.
I called for details and the sales team…
I called for details and the sales team member was great: smart, knowledgeable, responsive.
James P did an excellent job for us
James P did an excellent job for us, the entire process was very smooth, thanks !
Amazing website
Amazing website, exactly the product needed to complete my custom fence/gates for horses.
i do not know
Nobody Available to Answer Questions
Nobody Available to Answer Questions Wouldn't accept our email address
Reply from Gate Crafters2026-07-27
Hello Dale, We're sorry to hear you haven't been able to reach us. From our end, we're unable to locate a call or email associated with your name or order. It's possible there may have been a connection issue, or an attempt to reach us outside of our business hours. Please give us another call at 1-800-537-4283 during our business hours, 7 days a week from 9:00 AM to 9:00 PM EST. We'll be happy to answer your questions and assist you in any way we can. Thank you.
Liftmaster gate opener quit working…
Liftmaster gate opener quit working after 2 weeks it's been 4 weeks since that happened still no opener and very little support
Reply from Gate Crafters2026-07-27
Hello Clyde, We understand how frustrating it is to receive a defective item, and we sincerely apologize for the inconvenience. Unfortunately, manufacturer defects are beyond our control. When you contacted us, we promptly provided a return label so the defective item could be sent back to LiftMaster for warranty processing. Per LiftMaster's warranty policy, replacement units typically take 4 - 5 weeks to be processed and shipped back to the customer. Please know that your replacement will be sent out as soon as the manufacturer completes the warranty process, and we apologize for the delay. If you would like an update on your warranty claim or have any questions, please don't hesitate to call us at 1-800-537-4283. We're available 7 days a week from 9:00 AM to 9:00 PM and are happy to help. Thank you for your patience and understanding.
easy to find
easy to navigate website
So far
So far, seems like a straight-forward process-no surprises!