GeniusRx is a full-service digital pharmacy designed to make consumer access to medicine and clinical services simple, intuitive, and personal through cost-informed decision making. Bringing together unparalleled industry expertise, infrastructure, and digital innovation, GeniusRx is using technology to disrupt pharmacy services at scale. The company’s offering includes a virtual pharmacy program to benefit the underserved and underinsured; Pharmacy dispensing and fulfillment services including multi-dose medication packaging and same-day delivery; real-time pharmacy chat and clinical support services; and a consumer health and wellness dashboard that delivers Rx price intelligence and other meaningful pharmacy insights. Visit www.geniusrx.com for more information.
Written by the business, not verified by us.Geniusrx (geniusrx.com) has a 3.4 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Health & Medical and its reputation is mixed. Opinions are polarized: 60% rate it 4 stars or higher while 32% give 1 star; The business has replied to 86% of negative reviews. Last updated 2026-09-07.
Lori was very helpful. My doctor was not in the system and it would not submit when I used custom add. She added it to the system and sent over the documents to clear our account. Love the service.
Hi Tina, thank you so much for your review! We are certainly proud to have Lori as a part of our team, and your kind words have been shared with her. We look forward to continue providing you with 5-star service!
I've been a customer for over 2.5 years. I started back when they were called MailMyPrescriptions. What made this company special was its pricing. As they said in an email to me: "Many Americans find our prices "too good to be true." They said: "...you can have all of your prescription and a growing selection of over-the-counter medications delivered directly to your door, at a savings of up to 80%." It was true. Their prices were great. But now they "have adjusted the price of several medications after conducting a market analysis." In other words, they looked at the competition's price and decided to match them instead of beating them. My prescription price went up from $21.60 to $95.40, increasing over 4x! This feels like a cash grab. I think that that management has decided to go away from what made them take off in the first place. I really hope not. I'll refill again in 90 days. If their pricing strategy remains the same, I'll look at GoodRx Gold or start using the free GoodRx coupons. Ironically, the free coupon pricing brings the prescription price down to where GeniusRx used to be. (GeniusRx told me they would not match coupon pricing.) Again, I hope that GeniusRx changes its mind. We'll see.
Dear Jeff, thanks for sharing your feedback and for being a long-time customer; we appreciate you! Our team works hard to help all our patients save on their medications, and providing affordable options for prescriptions will always be our top priority. We try to keep our prices below our competitors; however, pricing is subject to change due to outside factors we can not control. We are actively working to help bring down the prices of thousands of medications, and we hope you will continue to be our patient. If you have any further comments, concerns, or suggestions you wish to share, we are always here to listen, and our team can be reached at (800) 964-9654.
I have been impressed by the customer service GeniusRx provides. No waiting, very kind, considerate and helpful. Wish every business was run like this. The best one I have ever dealt with and prices are unbelievable. My one prescription that was over 200 with my medciare drug plan was less than 30 on Genius. I advise everyone to check them out.
Hi Judith, thank you so much for your review! It's a pleasure to hear that we are making your medication affordable and providing excellent service. We look forward to continuing to provide you with 5-star service!
My first chat was not helpful so I set up another chat and Lori was very helpful. She made it simple by sending me a link to the information that I needed. The chat was better period than waiting for an hour and a half on the phone.
Hi Monica, thank you for your review. We do apologize for the long wait times on the phone, and we are working to improve the issue. We look forward to making your next experience a 5-star one!
I used Live Chat to resolve a price issue and Lori was very helpful.
Hi John, thank you so much for your review! We are certainly proud to have Lori as a part of our team, and your kind words have been shared with her. We look forward to continue providing you with 5-star service!
Lori was very patient with me as I have recently become disabled. She walked me through the process and made it very easy. She is a keeper and needs a raise! More than 5 stars for her!!
Hi Janice, thank you so much for your review! We are certainly proud to have Lori as a part of our team, and your kind words have been shared with her. We look forward to continue providing you with 5-star service!
Lori was most helpful in helping reinstate my prescription.
Hi Alyssa, thank you so much for your review! We are certainly proud to have Lori as a part of our team, and your kind words have been shared with her. We look forward to continue providing you with 5-star service!
I have been out of my meds for 3 weeks and finally got the dr. To call in everything and the people that I talked to are awesome. I tell everyone to have a wonderful blessed day and the people through the pharmacy don't get mad at you or offended. They are awesome young people. Please keep them it makes placing your order enjoyable.
Hello Margaret, thank you for your review! We are pleased to hear that our staff are able to make your ordering experience enjoyable. We look forward to continue to provide you with 5-star service!
My support person, Lori, was absolutely awesome! She was knowledgeable and patient when I asked all my dumb questions. Definitely would give her 10 stars if I could!!
Hi Kelly, thank you so much for your review! We are pleased to know that one of our staff was able to assist you in answering all of your questions. We agree that Lori is a rockstar, and your kind words have been shared with her. We look forward to continue providing you with 5-star service!
Lori, the customer service agent on chat, was amazing. Very patient, price matched where needed, and walked me through the process. My only issue is that GeniusRX's prices for the drug that I've gotten from them twice before have quadrupled. It's now in line with major retail pharmacies' retail prices, but It's much cheaper through GoodRX, which eliminates the advantage that GeniuxRX had.
Hi Joanne, thank you so much for your review! We are pleased to know that one of our staff was able to assist you in a professional way with outstanding service. We are certainly proud to have Lori as a part of our team, and your kind words have been shared with her.
Lori F was extremely helpful in matching a prescription price. Very quick and efficient and got the best price, highly recommend.
Hi Chase, thank you so much for your review! We are pleased to know that one of our staff was able to assist you with outstanding service and great savings. We look forward to continue providing you with 5-star service!
My Geniusrx experience was a total waste of time and effort. Ten days of multiple confusing email requests from them for more personal information, then back and forth with my doctor's office - and then they couldn't fill the Rx anyway. Poor performance and lousy customer service.
Dear Keith, it was a pleasure speaking with you and I am glad we were able to resolve this situation to your satisfaction. We look forward to continuing to be your go-to pharmacy and providing 5-star service in the future.
They've been great to order from. Easy, fast, and good prices. Lori F was especially helpful in quickly and easily resolving an issue I had. Highly recommend!
Hi Will, thank you so much for your review! We are pleased to know that one of our staff was able to assist you in a professional way with outstanding service. We are certainly proud to have Lori as a part of our team, and your kind words have been shared with her. We look forward to continue providing you with 5-star service!
Be very careful. You will be charged the telehealth fee and will not see what or how much you are prescribed until later. You can't change anything at this point. $20 wasted at this point and nothing to show but frustration. I'll try another provider. I just wish I could delete the private information that they have! Be very careful,read all of their disclaimers and faq's before you consider using them.
Hello, we apologize for the inconvenience and negative experience. We were able to contact the physician and correct the prescription. We appreciate your feedback and hope that you will give us another opportunity to provide you with excellent service. If you have any questions, please contact us at 1-800-964-9654 or at [email protected].
They stopped using the reversible childproof caps. Grip strength deteriorates the older you get. I can barely deal with it now. I'm going to have to find another pharmacy that has reversible caps.
Hello, thank you for your review. We are able to send the caps that you prefer and would be happy to do so at no charge. Please call us at (800) 964-9654 or send an email to [email protected] to provide us with more information.
Lori F was most helpful with placing a new order (transfer). :)
Hi Joyce, thank you so much for your review! We are pleased to know that one of our staff was able to assist you in a professional way with outstanding service. We are certainly proud to have Lori as a part of our team, and your kind words have been shared with her. We look forward to continue providing you with 5-star service!
6 days after initial order 0 follow up so called to check - they had not even contacted my physician! Just overall poor, and the CSR was very happy to cancel the order and close my account. Makes me think they do that MORE than deliver meds! SMDH
Hello, we're sorry your experience with GeniusRx wasn’t great. Your concern has been escalated to our customer service team for further investigation. They will reach out to you with any further questions.
I love GeniusRx, they're cheap and fast! My husband switched jobs so we got new insurance. They don't cover my Ambien at all so my pharmacist suggested I use an online pharmacy. So instead of paying 165.00 every month I only pay 10.60 for the exact same medicine. I submitted my last order on a Friday, they shipped it the same day and I got it in the mail on Monday. Customer service is great, very helpful and friendly. So glad I found them!!
Ashley, thanks for singing our praises! We really do work hard to provide the very best service, products and prices. We’re so glad you noticed. If there is ever anything else we can do to make your experience with GeniusRx even more fabulous please let us know at [email protected]!
DO NOT USE THIS JOKE OF A PHARMACY! I spent over a hour on the phone trying to get a prescription filled. After nearly a week they still have not shipped it with no explanation as to why.
Hello, thank you for your review. We value all feedback from our customers. A member of our Quality Team will review your order and reach out to you if more information is needed. If you need to contact us, please call (800) 964-9654 or send an email to [email protected].
When you order, email will tell you that GeniusRx will contact your doctor and get the prescription. After waiting for days you contact Customer Service. Customer Service replies that they were not able to contact your provider. Then they will send you to Singlecare to use non-existent link, then you cannot login to GeniusRx and you cannot reset the password because no emails are coming. You will receive emails from geinusrx Help with non-existent pages and links and the phone number that, supposedly, help with your order. You call the number and they just tell you to go back to the website and submit another order.
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