Poor customer service and I still never…
Poor customer service and I still never got my account because it's connected to another Gmail that they didn't give the login to and they won't contact me back.
About Genshin Account
Data updated- Website
- genshinaccount.com
- Category
- Events & Entertainment
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 106 reviews
- Replies to negative
- 7% (3/44)
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Is Genshin Account legit?
Genshin Account (genshinaccount.com) has a 3.3 out of 5 rating on OK.one, based on 106 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. Opinions are polarized: 57% rate it 4 stars or higher while 36% give 1 star; The business has replied to 7% of negative reviews; Reviews mostly discuss Product, User experience. Last updated 2026-08-11.
What reviewers say
AI generatedMost reviewers were somewhat happy with their experience overall. Customers frequently mention that the delivery service is remarkably fast and the purchasing process is entirely straightforward. Many consumers find that the accounts arrive exactly as described and successfully meet their gaming expectations. Some reviewers were not happy with delayed support responses and experienced difficulties when trying to get assistance. A few other people also felt that the delivered products occasionally lacked expected features or differed from initial advertisements. Some people occasionally encountered trouble logging into purchased accounts or received items that did not match what was ordered.
Auto-generated from all reviews of this business. For reference only.What people say
I have been WAITING for the assistance…
I have been WAITING for the assistance to respond to my emails for a YEAR and they ignore it do NOT buy
I have ordered before and it was an absolute disaster
I have ordered before and it was already bad but 24 hours passed and I get nothing?? They ignored me everywhere I got nothing and I paid nearly 30$ which is 100 in my currency and to get nothing with that amount? How can you ignore customers? Why putting socials if all u do is ignore any inquiries and complains.
Angle
It’s great, I really enjoy it🤍
Invalid IP For Email. Unusable
Ip address provided for email registration code is broken. Emailed help multiple times. No response or help from anyone. Unable to use or access the account I purchased. Paid for nothing.
Their communication with client isint…
Their communication with client isint the best. I ordered a wuwa account off of them, the person sending me the account gave me the @gmail.com part but like nothing else. The passwords were there yes but not the account. I tried to contact them back but no response came through, id want a refund or at least a mother account from them.
DO NOT TRUST THEM.
Do NOT trust these people. Ignore the positive reviews. Especially if you're looking to buy a genshin/honkai star rail account. They took over a WEEK to deliver a SINGLE account. Only one character. No primogems. Not custom. They ignore all customer support messages. They refused to refund me until I opened a dispute with my cardholder. Terrible. DO NOT BUY. There are better reroll sites.
Genuinely one of the worst customer…
Genuinely one of the worst customer service I've seen in my life,they gave an account that I couldn't log in and when i asked for help they ghosted me,the "meta accounts one of a kind" most of them are just hacked accounts and when it isn't they give you a standard banner character accounts and when i got a meta account it only had one team built and it was poorly built nothing meta about it,they refuse to answer customers and they even threaten people to take down bad reviews.
While I had to wait for a bit more than…
While I had to wait for a bit more than 24 hours, it was well worth it. would buy again!
You get what you ask for
Use another service
Took almost 2 days to get account details and then the account wasn’t even as described
Good account
Good account, good price and fast delivery
Fast delivery
I got my account that I ordered for 90k jades didn’t go how I expect
I got my account that I ordered for 90k jades and 120 limited pulls but got one with 60k jades and 4 limited pulls. It also took 12 hours to arrive which isn’t a big deal but was promised within minutes/instant delivery. Also the customer service doesn’t respond to emails.
Great Service
Great Service, quick and secure process and great product as well. Long live genshinaccount
Terrible customer service response
Does not respond to customer service email
no password with the account
It was amazing
It was amazing, it came fast, had everything I ordered, and was decently priced
Seems like a sketchy website!
Placed an order with them and It has been days now and I emailed them multiple times and nothing! I also tried to reach customer service and it prompts you to email them. So there is no way of reaching anyone at customer service! I paid with a credit card and do not like the fact that you send your personal info to these people and cannot contact anyone at all! Seems kind of sketchy!
I have bought many account on this…
I have bought many account on this website thank you very much for these accounts
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