Genshin Account (genshinaccount.com) has a 3.3 out of 5 rating on OK.one, based on 106 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. Opinions are polarized: 57% rate it 4 stars or higher while 36% give 1 star; The business has replied to 7% of negative reviews; Reviews mostly discuss Product, User experience. Last updated 2026-08-11.
Most reviewers were somewhat happy with their experience overall. Customers frequently mention that the delivery service is remarkably fast and the purchasing process is entirely straightforward. Many consumers find that the accounts arrive exactly as described and successfully meet their gaming expectations. Some reviewers were not happy with delayed support responses and experienced difficulties when trying to get assistance. A few other people also felt that the delivered products occasionally lacked expected features or differed from initial advertisements. Some people occasionally encountered trouble logging into purchased accounts or received items that did not match what was ordered.
Auto-generated from all reviews of this business. For reference only.I recently just bought an account for Dragon Ball Legends and I had received none of what I was promised. I was promised over 100,000 in game currenxy
Account arrived fast ! exactly what ive bought just it would be great to also level up the characters so we don't have struggles with the world lvl.
I had experienced an issue in which I didn’t receive the information to my account. The keysender containing the information was blank. I was then emailed by the support team in regards to the order. They expressed that they were sorry for the inconvenience and have given me the choice of a full refund or another account. Overall, great customer service, I hope the account is amazing!
Account came as expected. Didn’t have the account I ordered for a dual 5 star (Mauvika & Lauma), but instead compensated with a C1 Mauvika with Citlali.
Everything is good. Just took a while
Im here to say im highly satisfied by the help I was able to receive from genshin impact regarding my troubles with an account. Thank you for helping me with fixing my issue and I hope to continue doing business with you!
I am pleased to update my rating to 5 stars following a very professional and successful resolution to my case. After some initial communication hurdles, the management reached out personally to ensure everything was made right. I truly appreciate the cordial and dedicated manner in which they handled the situation. I am very satisfied with the final outcome and the commitment shown to customer satisfaction. It is rare to see this level of personal attention, and I now feel confident in recommending their services to the community. Matter successfully resolved.
I’ve enjoyed using this website for a few years now and though there can be some hiccups, they tend to always try to make it right, would use again if the need arose.
give this purchase a rating of 1/5 because there was false information about the account I bought. The description was not accurate. I do not recommend this website. When I send an email with a simple question, they reply within one minute, but when I contact them to report that the product is not as described, they suddenly stop responding. This behavior is unacceptable. In my opinion, this is dishonest. Do not buy from this site. I strongly advise against it.
Hi Mahamoudou SAANDI, We’re sorry to hear about your experience. Our listings are based on the information available at the time of sale, and we aim to keep descriptions as accurate as possible. As soon as you contacted us about your concern, we began reviewing the case and reached out to assist. We respond quickly to all inquiries, and we do not stop responding to customers reporting issues. If there was any delay, it was due to investigating the details so we could provide the correct resolution. We’ve already contacted you to clarify the situation and offered support in line with our policies. We remain ready to help resolve this properly. Please reach out to us directly so we can complete the resolution. – GenshinAccount.com Support Team
I bought an account 5 days ago, it was delivered within the said time yet the details sent were incorrect. So, I obviously sent an email for help and for correct details to which, after 3 seperate emails, on seperate days i did not get a single response to. I will change the review if i get a response but i doubt i will. I spent 20 euros for something i didn't even receive.
Hi Son, We’re sorry to hear about your experience, this isn’t the standard we aim to provide. Your order was successfully delivered, and based on your message, it appears the login details may not have been working correctly. We’ve now reached out to you directly to provide the correct details and ensure everything is fully accessible. We also apologize for the delay in responding to your emails. That’s not our usual level of support, and we’ve addressed this internally. If you’re still experiencing any issues, please contact us and we’ll resolve it immediately. As a gesture of goodwill, we’re also happy to provide a complimentary account for the inconvenience. We’re committed to making this right and appreciate your patience. – GenshinAccount.com Support Team
Great! Thanks for the account.
Great delivery time and received the product I ordered. Will order again!
i got everything that was promised, and even got the pass, i have it for like 20 days, thanks genshin account!
I have used this website a view times and they have all been usually really good, however a recent purchase of mine from 2 days ago is yet to be delivered to me still. I've reached out on the website and in emails to support about the order and had no reply. I guess unless something is instant you might have a hard time getting a product.
I have bought from here multiple times. i bought a acc with chisa and kumokori and it says acc not registerd i emailed them and they still havent gotten back and the acc wast $19.
Purchased a bunch of accounts, one of the accounts was just a blank account entirely. Sent email, sent a message on discord, multiple attempts to contact the provider. They don't allow bad reviews on the website as the reviews have to be approved. Used to be legit, think they are going the scam route now.
Hi Caleb, We’re sorry to hear about your experience. If one of the accounts appeared blank, this is typically a login or verification issue, and we’re happy to resolve it immediately by providing a replacement or correct access details. We’ve reached out to you directly to fix this. Regarding support, we respond to all customer inquiries, but there may have been a delay while reviewing multiple orders. We apologize if your messages were not answered promptly, that’s not our standard. As for reviews, we do not block or filter legitimate feedback on third-party platforms, and we always encourage customers to share their honest experiences. Please contact us directly so we can resolve this fully. We’re also happy to provide a replacement or compensation for the inconvenience. We stand behind our service and are committed to making this right. – GenshinAccount.com Support Team
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