Split your rent. Pay on your schedule. Helping 2M+ renters pay rent since 2019.Flex is an app that’s changing the way the world pays and collects rent. We help renters and properties take the stress out of the first of the month. We pay rent when it’s due and let renters pay us back in smaller payments that fit their budget. With Flex, you can breathe easier and take control of your finances.
Written by the business, not verified by us.
Is Flex legit?
Flex (getflex.com) has a 4.4 out of 5 rating on OK.one, based on 220 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 85% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 57% of negative reviews; Reviews mostly discuss User experience, Price, App. Last updated 2026-09-04.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently mention how incredibly helpful it is to split rent payments into manageable installments, taking away the heavy, stressful monthly burden of a single lump sum. Consumers also love the mobile application, describing it as very simple to use and extremely effective for staying entirely on track with household budgets.
Some people were dissatisfied with the service fees, mentioning that membership costs and extra charges can sometimes be surprisingly high. Reviewers noted that unexpected fee increases or additional transaction costs made managing their monthly expenses much more difficult than expected.
Auto-generated from all reviews of this business. For reference only.
What people say
K
Kevin Bascom · 3 reviews · Experienced 2026-08-04 ·
★★★★★
Definitely one of the most confusing…
Definitely one of the most confusing websites ive ever had to deal with! Customer Service Bot isn't any help! Im stressed to the max because I cant get rent paid. I had the funds reversed twice now back into my account with insufficient funds due to the weekend! I wish this was easier! Figured they would have phone service
Reply from Flex2026-08-06
We're sorry to hear the app hasn't met your expectations, Kevin. Being unable to get rent paid and having funds reversed is stressful, and that's never the experience we want for our users. We appreciate your feedback. Please reach out to [email protected] with "ATTN: Flex Customer Care" immediately so our team can assist you directly.
Unable to process my card even after changing cards more than once with the correct amount on there. No real customer support so there’s no actual person to help me
Reply from Flex2026-08-06
Hi Jay! We’re so sorry to hear the issue with your card. Please send us an email at [email protected] with the subject line “ATTN: Flex Customer Care” so we can follow up for you.
B
Bridget · 2 reviews · Experienced 2026-08-01 ·
★★★★★
Flex is Fraud
Flex is Fraud, Fraud, Fraud!
Reply from Flex2026-08-05
We are sorry to hear about your experience with Flex. We’d like to help resolve your issue or look into this matter. Please send us an email at [email protected] with the subject “ATTN: Flex Customer Care” and we can help clarify any questions you may have!
Honestly they don’t deserve any stars. This app is a scam. They also don’t have a direct number to call it’s all AI. They mess up all your plans so yourself a favor and don’t do it.
Reply from Flex2026-08-06
Hi Dayanis! Thank you for your honest review. We are always working to improve, and your feedback is incredibly helpful in guiding our efforts. We appreciate you giving us the opportunity to do better.
Subscription fee on top of everything?? Girl f you
Reply from Flex2026-08-06
We're sorry to hear the app hasn't met your expectations, Olivia. That's never the experience we want for our users and we appreciate your feedback. If you have questions about pricing, please reach out to [email protected] with "ATTN: Flex Customer Care" so we can provide the most accurate information.
L
Lane Allen · 2 reviews · Experienced 2026-07-31 ·
★★★★★
Nobody asked for this
Nobody asked for this! Kick rocks you worthless vultures!
Reply from Flex2026-08-03
We’re sorry to hear the app hasn’t met your expectations, Lane. That’s never the experience we want for our users and will share this with our team. We really appreciate your feedback.
Hello Scot, we're truly sorry to hear you're frustrated, and we completely understand how important it is to reach out easily. Please send us an email at [email protected] with the subject line "ATTN: Flex Customer Care" and our team will get back to you right away to help with your request. We're here to support you!
K
Kimberly Smith · 2 reviews · Experienced 2026-07-23 ·
★★★★★
I lost my new home because of FLEX processing
I would say, yes you never have a late fee as long as you down payment is there. The down side, I'm moving and used flex pay for my move costs. The property management company processed the payment 5 times and was unable to get it; it resulted in 3 50.00 late fees. I needed the payment process immediately but flex pay will only allow rent payments to process with the last 5 days of the month. I wasn't given any options to chose rent, or move in costs.. nothing like that. I lost my new home because the move in costs were not paid in timely manner by the 27th of the month. I withdrew the down payment from my flex account of 2250.00. it takes 30 secs to take it but now I don't get it back for 5 days to find another place.
Reply from Flex2026-07-27
I'm so sorry for the headache this caused during your move, from the unexpected late fees to the issues processing your move-in costs. We need to get this reviewed for you immediately. Please email us at [email protected] with the subject title "ATTN: Flex Customer Care”. We will keep an eye out for your email and respond as quickly as possible.
Q
Quan · 1 review · Experienced 2026-07-02 ·
★★★★★
These people are a joke
These people are a joke. Someone used my debit card to pay their rent. I notified them of the fraud and asked them to investigate. I gave them my information and let them know that I have no account under my name. They told me they see no fraud! Are u serious. Whoever used my card doesn’t match the name it was used for. They still said they see no fraud. Please be careful of these people.
Reply from Flex2026-08-07
We’re sorry to hear you’re experiencing issues, Quan. We see that you have already been in contact with a member of our support team.
If you have any additional questions, you can always continue the conversation in your existing email thread. We appreciate your patience and look forward to assisting you further.
S
Ss%08301982 · 1 review · Experienced 2026-07-09 ·
★★★★★
Rent was paid late due to Flex…
Rent was paid late due to Flex approving and processing payment and then declining 5 days later. This caused $315 in late fees and returned check fee from landlord. Not recommending use when paying rent.
This is a great concept which has helped me have less stress when it comes to paying my monthly rent. Instead of worrying how I am going to pay on the 1st I chose to pay two halfs (1st & 15th of each month).
Thank you Flex.
Reply from Flex2026-07-29
Helping take the stress out of the 1st is exactly what we’re here for! So glad splitting your rent into halves is giving you some peace of mind. Thanks for taking the time to leave a review 💜
T
Tanya · 1 review · Experienced 2026-07-01 ·
★★★★★
This service has been very helpful as I…
This service has been very helpful as I get paid every other week.It allows me to pay rent a little bit on the 1st and the rest later in the month... with minimal fees making it cheaper than a late fee highly recommend
Lifted a huge weight off my shoulders when paying rent
B
Bryant · 1 review · Experienced 2026-06-01 ·
★★★★★
Even though the fees can add up, Flex is an excellent service.
I used Flex several times to stagger my rent payments, and it was excellent. It's a good way to budget large outlays of cash for high rents like mine. However, be aware that they make their money from fees for their service, which is fair, of course. It just may not be good for long-term use because the fees add up.
Why isn't their a direct phone number to contact customer service when there's questions... really than some dumb AI????? Why am I being charged members fees every month??? What do I owe this company? I want a print out of everything I have been charged for since day one!!!!!
Flex has been very accommodating and reliable as it comes time to pay rent. They make sure to send emails to keep you updated and the app is pretty easy to navigate. I have told my mom about Flex as well.
Split Pay
Deferit
My Symple Loan
Simple Fast Loans
Uprova®
Paylaterr
Together Loans
Symple Lending