HEYSHAPE (getheyshape.com) has a 1.1 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. 98% of reviews are 1 star, a relatively high share; The business has replied to 99% of negative reviews. Last updated 2026-08-11.
What people say
G
G Finn · 13 reviews · Experienced 2026-08-10 ·
★★★★★
Extremely poor service from Heyshape
Extremely poor service from Heyshape. I paid for express shipping which should have taken 2-4days. Three weeks later, no order and a second email offering me a 20%discount on my next order. Why would I order again?? It’s shoddy service and extremely unprofessional. I will not be ordering again and given other reviews I would urge anyone to avoid.
Reply from HEYSHAPE2026-08-11
Hi there,
We’re truly sorry to hear about your negative experience with us. In order to assist you better, could you please provide the email address you used to place your order?
Additionally, please get in touch with our team via [email protected] and let us know you're reaching out from Trustpilot. We would like to work with you to resolve the issue and ensure your satisfaction.
We value your feedback and are committed to making things right for you.
The HEYSHAPE Team
This is my second bad review, it looks like bad reviews are a daily thing for this scam of a company. I assume I’ll never get my refund as all reviews are singing the same song! Don’t buy from them, you’ll never get your order or a refund just the same AI generated replies. Such BS!
Reply from HEYSHAPE2026-08-11
Hi there,
We're sorry to hear about your negative experience with us. Please get in touch with our team via [email protected] and we'll try our best to solve this issue together.
Team HEYSHAPE
M
Miss katarzyna czyzyk · 6 reviews · Experienced 2026-07-20 ·
★★★★★
I placed my order with HEYSHAPE on 20…
I placed my order with HEYSHAPE on 20 April and paid extra for express shipping. I am still waiting for my order.
I contacted customer service several times and was told that they are experiencing a high volume of orders. As a customer, I do not consider this an acceptable excuse. If a company cannot handle the number of orders it receives, it should improve its fulfilment process rather than make customers wait indefinitely — especially customers who have paid extra for express delivery.
My order appears to have been stuck for a long time, and I have received no clear information about when it will actually arrive. After telling customer service how disappointed I was and that I would never order from HEYSHAPE again, I received no meaningful response.
I was also very surprised to discover that my order was being shipped from China. Had this been clearer to me before purchasing, I would not have placed the order.
Overall, this has been an extremely disappointing experience. I paid for express shipping and received anything but express service. Based on my experience, I cannot recommend HEYSHAPE and I have already advised my friends not to order from them.
I am still waiting for a clear answer: where is my order, when will it arrive, and will my express shipping fee be refunded?
Reply from HEYSHAPE2026-08-11
Hi there,
We're sorry to hear about your negative experience with us. Please get in touch with our team via [email protected] and we'll try our best to solve this issue together.
Team HEYSHAPE
Never recieved my order. Emailed and they said there was a delay in the warehouse. After a few more emails I requested a refund but they would not give it to me. I recieved the same generic email about a delay in the warehouse. Scam.
Reply from HEYSHAPE2026-08-11
Hi there,
We're sorry to hear about your negative experience with us. Please get in touch with our team via [email protected] and we'll try our best to solve this issue together.
Team HEYSHAPE
C
Cakey · 1 review · Experienced 2026-07-15 ·
★★★★★
Spent £50 a month ago on a swimsuit and…
Spent £50 a month ago on a swimsuit and it still hasn't arrived. They said they'd get back to me and they haven't. Will be disputing the charges with my bank because this is ridiculous
Reply from HEYSHAPE2026-08-11
Hi there,
We’re truly sorry to hear about your negative experience with us. In order to assist you better, could you please provide the email address you used to place your order?
Additionally, please get in touch with our team via [email protected] and let us know you're reaching out from Trustpilot. We would like to work with you to resolve the issue and ensure your satisfaction.
We value your feedback and are committed to making things right for you.
The HEYSHAPE Team
“I ordered from Heyshape on 2 May and never received my item. For months, they sent only generic apology emails and ignored all my refund requests. They never provided a tracking number or any real update. This company is dishonest and unreliable. Avoid them.”
Reply from HEYSHAPE2026-08-11
Hi there,
We're sorry to hear about your negative experience with us. Please get in touch with our team via [email protected] and we'll try our best to solve this issue together.
Team HEYSHAPE
V
Valerie · 2 reviews · Experienced 2026-08-10 ·
★★★★★
It´s a scam
Never received my order, never got a refund. Tried contacting them daily since March, still no luck. Never order here!
Reply from HEYSHAPE2026-08-11
Hi there,
We’re truly sorry to hear about your negative experience with us. In order to assist you better, could you please provide the email address you used to place your order?
Additionally, please get in touch with our team via [email protected] and let us know you're reaching out from Trustpilot. We would like to work with you to resolve the issue and ensure your satisfaction.
We value your feedback and are committed to making things right for you.
The HEYSHAPE Team
K
Kathleen Bell · 14 reviews · Experienced 2026-08-09 ·
★★★★★
Still waiting for 2x refunds
Still waiting for 2x refunds. Tracking shows one order cancelled. The other goodness knows where it is.Orders were made in March and May this year. 13 emails sent to the company. All you get is we are looking into it
Hi reply to heyshape
Thank you for another automated reply. As indicated in my review I have all my emails I have also requested the refunds just prior to.my latest review. I can publish all the emails if you so wish
All I wanted were my goods which have been paid gor.
I fo not think waiting almost 5 x months and 4x months for good or refunds is unrealistic or unreasonable.
Reply from HEYSHAPE2026-08-10
Hi there,
We’re truly sorry to hear about your negative experience with us. In order to assist you better, could you please provide the email address you used to place your order?
Additionally, please get in touch with our team via [email protected] and let us know you're reaching out from Trustpilot. We would like to work with you to resolve the issue and ensure your satisfaction.
We value your feedback and are committed to making things right for you.
The HEYSHAPE Team
G
Georgia · 1 review · Experienced 2026-08-09 ·
★★★★★
Avoid this company.
Avoid this company.
Horrible ,terrible company,they didn’t deliver my product for months without communication so I requested a refund in April, and despite multiple emails and follow-ups, I am still waiting for my money. Each time I contact them, I either receive excuses, vague promises, or no meaningful update at all.
From my experience, the way this company has handled my refund has been completely unacceptable. It has left me feeling misled and without confidence that they intend to resolve the issue promptly.
STAY AWAY FROM HEYSHAPE!!!!!!!
Reply from HEYSHAPE2026-08-10
Hi there,
We’re truly sorry to hear about your negative experience with us. In order to assist you better, could you please provide the email address you used to place your order?
Additionally, please get in touch with our team via [email protected] and let us know you're reaching out from Trustpilot. We would like to work with you to resolve the issue and ensure your satisfaction.
We value your feedback and are committed to making things right for you.
The HEYSHAPE Team
A
Anastasia · 5 reviews · Experienced 2026-04-24 ·
★★★★★
Don’t buy from them!
I can just say that I have had the same experience as many people already said. Order placed in April, got a tracking link, but the order was never dispatched. Multiple e-mails promising to look into it and give 20% discount on the next order (why would I make a new order when the first one hasn’t showed up yet?). Now they are taking their time to refund me, honestly, I don’t see a hope that they ever will.
Reply from HEYSHAPE2026-08-10
Hi there,
We’re truly sorry to hear about your negative experience with us. In order to assist you better, could you please provide the email address you used to place your order?
Additionally, please get in touch with our team via [email protected] and let us know you're reaching out from Trustpilot. We would like to work with you to resolve the issue and ensure your satisfaction.
We value your feedback and are committed to making things right for you.
The HEYSHAPE Team
c
customer · 4 reviews · Experienced 2026-02-28 ·
★★★★★
Worst company I’ve ever dealt with
Worst company I’ve ever dealt with. I’d leave no stars if I could, they should be ashamed at how they are scamming people and literally stealing money.
I ordered in February and I knew it wouldn’t be a quick delivery but started to chase after 2 months. All I got was automated emails, saying my order was being processed and thanking me for my patience. After 4 months, I asked for a refund and apparently this was processed 3-4 months ago. More lies and now they don’t answer my emails and have blocked me on Facebook.
They are disgusting thieves.
I see they’ve started responding to bad reviews on here with their standard automated response.
Don’t order, you’ll be scammed.
Reply from HEYSHAPE2026-08-08
Hi there,
We’re truly sorry to hear about your negative experience with us. In order to assist you better, could you please provide the email address you used to place your order?
Additionally, please get in touch with our team via [email protected] and let us know you're reaching out from Trustpilot. We would like to work with you to resolve the issue and ensure your satisfaction.
We value your feedback and are committed to making things right for you.
The HEYSHAPE Team
H
Holly M · 1 review · Experienced 2026-08-01 ·
★★★★★
Months of delay and return policy is a scam
DO NOT BUY FROM THIS COMPANY. I suppose I got luckier than some in that my items did eventually arrive, nearly two months after ordering them and long after the conference for which I’d ordered them. Neither one fit well anyway, so I emailed to arrange a return and refund. “Jennifer” kept taking days to respond, stalling and offering other options (for example, I could have a 20% refund and I’d get to keep the ill-fitting items; no thank you.) The return policy is that you can return items within 14 days of receipt but I think they just stall until the 2 weeks run out or people give up. DO NOT BUY FROM THIS COMPANY.
Reply from HEYSHAPE2026-08-08
Hi there,
We’re truly sorry to hear about your negative experience with us. In order to assist you better, could you please provide the email address you used to place your order?
Additionally, please get in touch with our team via [email protected] and let us know you're reaching out from Trustpilot. We would like to work with you to resolve the issue and ensure your satisfaction.
We value your feedback and are committed to making things right for you.
The HEYSHAPE Team
A
Alicê · 1 review · Experienced 2026-03-30 ·
★★★★★
DO NOT BUY FROM HEY SHAPE
DO NOT BUY FROM HEY SHAPE! 5 months, no product, no refund, unlimited made up excuses that don't even make sense. Lodged a refund through my bank. They emailed within a day asking me to reverse it. SCAMMERS
Reply from HEYSHAPE2026-08-08
Hi there,
We’re truly sorry to hear about your negative experience with us. In order to assist you better, could you please provide the email address you used to place your order?
Additionally, please get in touch with our team via [email protected] and let us know you're reaching out from Trustpilot. We would like to work with you to resolve the issue and ensure your satisfaction.
We value your feedback and are committed to making things right for you.
The HEYSHAPE Team
C
Chloe White · 2 reviews · Experienced 2026-08-07 ·
★★★★★
DO NOT USE THIS COMPANY!!!
DO NOT USE THIS COMPANY!!!
Item has not arrived during the allocated time, I’ve chased this over and over and just get a generic reply. The tracking doesn’t ever update.
Hey Shape if you see this, I’ve asked for a FULL refund several times. Please stop breaching your customers rights and refund me the full amount.
Reply from HEYSHAPE2026-08-08
Hi there,
We’re truly sorry to hear about your negative experience with us. In order to assist you better, could you please provide the email address you used to place your order?
Additionally, please get in touch with our team via [email protected] and let us know you're reaching out from Trustpilot. We would like to work with you to resolve the issue and ensure your satisfaction.
We value your feedback and are committed to making things right for you.
The HEYSHAPE Team
T
Taryn Enos · 1 review · Experienced 2026-02-23 ·
★★★★★
If it was possible to give 0 stars I…
If it was possible to give 0 stars I would. They took from February to August and still never sent my refund which was “processed” in June. Ordered in February. Nothing ever showed up. This business is a scam at worst and a failure at best.
Reply from HEYSHAPE2026-08-08
Hi there,
We're sorry to hear about your negative experience with us. Please get in touch with our team via [email protected] and we'll try our best to solve this issue together.
Team HEYSHAPE
Their products are some what good but is not for all body types. My body portions are way off. My breast are small and my waist is small but hips and buttocks are big. So when I buy the tops I can not pull them down properly because they roll back up. The material is not all that great. It irritates my skin, no matter which piece I buy. It’s just not for me
Reply from HEYSHAPE2026-08-07
Hi there,
We're sorry to hear about your negative experience with us. Please get in touch with our team via [email protected] and we'll try our best to solve this issue together.
Team HEYSHAPE
M
Maelle · 10 reviews · Experienced 2026-04-04 ·
★★★★★
Do not buy from this company
Do not buy from this company! I placed an order at the very beginning of April for an event I was attending 4 weeks later. The shipping kept getting delayed and as the event I specifically ordered for was past, I asked to cancel my order and to get a refund since my order never left their warehouse.
I was promised a refund in May, nothing. I chased twice in June, as was then again promised that my refund had been issued and would reach my bank account within 10 working days and that I did not need to contact them again.
Well lo and behold, we are now in August and still no sign of my refund! This is a complete scam and I am now having to come to terms that I will probably never see my money again for items I never received!
Reply from HEYSHAPE2026-08-07
Hi there,
We’re truly sorry to hear about your negative experience with us. In order to assist you better, could you please provide the email address you used to place your order?
Additionally, please get in touch with our team via [email protected] and let us know you're reaching out from Trustpilot. We would like to work with you to resolve the issue and ensure your satisfaction.
We value your feedback and are committed to making things right for you.
The HEYSHAPE Team
M
Moni · 1 review · Experienced 2026-05-04 ·
★★★★★
Never received the item
Never received the item. I contacted the support, and never got any real update on the shipment, just a generic "sorry for the delay, we're working on it"-type of message.
Reply from HEYSHAPE2026-08-07
Hi there,
We’re truly sorry to hear about your negative experience with us. In order to assist you better, could you please provide the email address you used to place your order?
Additionally, please get in touch with our team via [email protected] and let us know you're reaching out from Trustpilot. We would like to work with you to resolve the issue and ensure your satisfaction.
We value your feedback and are committed to making things right for you.
The HEYSHAPE Team
H
Holly · 7 reviews · Experienced 2026-03-09 ·
★★★★★
This company is a scam
This company is a scam! I purchased several items, they never arrived and months later the company agreed to a refund and 3 months later I am still waiting with no items and no refund.
Reply from HEYSHAPE2026-08-07
Hi there,
We’re truly sorry to hear about your negative experience with us. In order to assist you better, could you please provide the email address you used to place your order?
Additionally, please get in touch with our team via [email protected] and let us know you're reaching out from Trustpilot. We would like to work with you to resolve the issue and ensure your satisfaction.
We value your feedback and are committed to making things right for you.
The HEYSHAPE Team
J
JJ · 1 review · Experienced 2026-08-05 ·
★★★★★
Bothered
I ordered a one-piece activewear item on 20 July, expecting it to arrive within the typical timeframe of around 8 days. It has now been over two weeks (15 days), and my order is still stuck in processing. Order processing should never take this long. I have emailed them about the issue and any concerns and they just replied saying the increase in orders is affecting the process time
. It is completely unacceptable that they cannot process packages fast enough for their customers or bother to reply to inquiries. This is my experience and this is how it’s going.
Reply from HEYSHAPE2026-08-07
Hi there,
We’re truly sorry to hear about your negative experience with us. In order to assist you better, could you please provide the email address you used to place your order?
Additionally, please get in touch with our team via [email protected] and let us know you're reaching out from Trustpilot. We would like to work with you to resolve the issue and ensure your satisfaction.
We value your feedback and are committed to making things right for you.
The HEYSHAPE Team
