HEYSHAPE

Ordered in March - no delivery or refund

Ordered in March. Still didn’t get my product. Just general “I will personally look into this matter” and that “customer service” person making me wait for months. No refund although I explicitly asked for it several times. DON’T ORDER!!!

Ordered 2 shapewear items

Ordered 2 shapewear items. Paid extra for expedited shipping (2 to 4 days). Here I am 11 days later and they still have not shipped. The company offered me 20% off my next order…Ummm NO. Will never order again from here. Requested a refund and to cancel my order seeing as it hasn’t shipped yet…and I have recieved no response. Update.. So I did a review and got an email asking me to contact them at the their help center. I have done this 3 times also tried to call the customer service but the number is not equipped for incoming calls. Starting to feel like a complete scam. So frustrated

Ordered from these back in March

Ordered from these back in March. Still havnt received any of my items and have reached out to them 56 times via email and can’t call them. Spent over $300 and the services is absolutely disgusting!! Will be reporting them & taking further action to get this site shut down!!!! DO NOT BUY FROM HERE!

Scammed.

Never got a refund for an order that is more then 6 months from the order. Emailed multiple times, had replys but nothing was ever done asked for a refund never received it. Absolute scam. Customer service a joke. Unless you want to give away your money shop somewhere else

Never received items or refund

I placed an order over four months ago and it was never shipped. Despite emailing customer service multiple times, and receiving replies promising assistance, nothing was ever resolved. I requested a refund, but I still haven't received it. The lack of communication and failure to deliver either the product or a refund is completely unacceptable. Based on my experience, I would strongly advise others to avoid buying from HeyShape unless you're prepared to risk losing your money. Customer service was extremely disappointing, and I won't be purchasing from them again.

What can I say

What can I say? I ordered 9 bodysuits as a Mother’s Day gift for my significant other and 3 months later I still have not received anything. Their customer service is absolutely terrible. No way to contact them via call and other than an automated email I have not received any response. I have written at least 5 separate emails, reached out on Instagram and no one cares to reach out to make things right.

They don’t even deserve 1 star.

They don’t even deserve 1 star.. took my money and kept promising order for 3 months but never sent, also not giving me a refund. Scammers

Ordered in April

Ordered in April. Got email that it’s dispatched. Weeks went by and I followed up. They said all orders are delayed. Requested to have it cancelled and wanted my refund. Been waiting for refund since May. AVOID THIS COMPANY. DO NOT ORDER, they don’t return your money

Do not use this company

Do not use this company. These products take months to arrive, if they arrive at all and come from China. You cannot speak to customer service they simply offer you discounts off future purchases. Save yourself the pain and use a proper company

DO NOT ORDER- SCAM AND SCUM

If I could give 0 stars I would

If I could give 0 stars I would. I placed my order 6 months ago and my order hasn’t shipped yet. I’ve been in contact with multiple customers service representatives and none have been able to give me a refund or tell me when the order will be on its way. One person even sent me an email saying it was delayed because of the conflict going on in the Middle East? Which makes no sense unless their warehouse is in the Middle East. I really want a refund but the company refuses to give me one even after being in touch with them for the last 5 months. I am never buying from this company again because of the shipping issues. I’ve never been waiting for an order this long and neither has anyone else I know. I feel robbed. And before the company replies to this comment just know I won’t be happy until I get a refund.

Total scam ordered in April received…

Total scam ordered in April received nothing DO NOT USE!!!!

Scam!

I ordered bodysuits at the start of the year, they hadn’t arrived after 1 month so I contacted the company to query this. I was told time and time again that shipping was delayed due to issues in the Middle East. I chased delivery again numerous times after this as the months carried on passing by. In the end, due to the company refusing to give me a solution or refund I applied for a charge back through my bank account. This is the only way I was able to get my money back - the company does not want to help.

Communication a bit slow, everything else just fine

Ordered there a year ago. The Croptops and a bikini. The bikini sadly wasn't fitting at all. Asked to return it. They told me to keep it, and how I want the refund. Choose it for the heyshape account. Took several mails until the whole money was refunded, then I ordered two of the croptops again in June. Were sent by July and arrived a week afterwards. Except for the really long time it took for the refund, I like the company and the Tops.

Beware when ordering from this company

Beware when ordering from this company. They take your payment but never send the items, and getting a refund has been impossible. I placed my order six months ago and am still waiting, with no product and no refund. Even after constantly contacting support via my requested email address I am still waiting for my refund.

AWFUL!!!!!!!

AWFUL!!!!!!!! Made an order in December, spent £100…. It’s now July!!! I’ve messaged them and they keep sending me the same message saying it’s because of Iran. Then they said they have authorized a refund……. Never received this refund. I keep on messaging them and no reply now!!!!!

Avoid this company.

Avoid this company. I placed an order for two bras in February. After waiting approximately three months and receiving nothing but excuse after excuse as to why my order hadn't been shipped, I finally cancelled my order on 25 May and requested a full refund. My cancellation was acknowledged and processed immediately. Despite this, I have still not received my refund. I have made multiple attempts to follow up and recover the money they took from me, but as of today I am still out of pocket. To make matters worse, they have now stopped responding to my emails altogether. This has been an incredibly frustrating experience. The customer service has been appalling, with repeated delays, broken promises, and now complete silence. Based on my experience, I would strongly advise others to think carefully before purchasing from HeyShape. I never received the products I paid for, and months later I am still waiting for my money to be returned.

Ordered in April, no delivery

Ordered in April, they took my money and its 24th July 2026, am still waiting for my order and no refund, despite several emails. Shame snd a con company so DON'T order.

Don't buy here - update

After my last review from July 5th (I'm still waiting on an order from the beginning of the year), there was a quick response that they saw my review and that they would work on getting my money back. Three weeks later and I still didn't see anything. I also don't get a response on my emails. Don't buy here!

Do NOT order from this company.

I ordered shapewear from your company on 15th June for a wedding I was attending on 27th June. At the time of ordering, the stated delivery time frame was only a few days, and I received an email the following day advising that my order was "on its way." After hearing nothing further, I contacted your customer service team on 22nd June and was informed that there were delays due to a high volume of orders. This was very frustrating, as it directly contradicted the earlier update indicating that my order had already been dispatched. As the item would not arrive in time for the wedding, I cancelled the order and requested a refund. I subsequently received confirmation on 25th June and again on 28th June that my refund was being processed. It has now been over a month, and I have still not received the refund. I have also emailed the support team for an update and have received no response. I am extremely disappointed with the lack of communication, the conflicting information provided regarding my order status, and the excessive delay in receiving a refund for goods that were never delivered. I would appreciate an immediate update on the status of my refund and confirmation of when I can expect the funds to be returned to my account.