HEYSHAPE (getheyshape.com) has a 1.1 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. 98% of reviews are 1 star, a relatively high share; The business has replied to 99% of negative reviews. Last updated 2026-08-11.
What people say
M
Miss Williamson英国 · 8 reviews · Experienced 2026-07-23 ·
★★★★★
AVOID AVOID AVOID
Absolutely atrocious customer service. Items ordered in April and still no sign of anything being despatched almost 4 months later. Customer service is about as useful as a chocolate teapot as responses are all AI generated and never acknowledge my requests for a refund. They simply ask me to be patient. I’m sorry, but if a business cannot fulfil an order then they should not be taking people’s money. I have resorted to making a chargeback claim via my credit card company. I urge everyone to boycott this company and put them out of business so they don’t continue to rip people off.
Even the responses on here are all identical and AI generated. There is seemingly no human interaction. Is this actually a genuine business or just a front for fraudulently obtaining innocent people’s hard earned money?
Reply from HEYSHAPE2026-07-23
Hi there,
We’re truly sorry to hear about your negative experience with us. In order to assist you better, could you please provide the email address you used to place your order?
Additionally, please get in touch with our team via [email protected] and let us know you're reaching out from Trustpilot. We would like to work with you to resolve the issue and ensure your satisfaction.
We value your feedback and are committed to making things right for you.
The HEYSHAPE Team
M
Malene丹麦 · 12 reviews · Experienced 2026-07-23 ·
★★★★★
Jeg har aldrig modtaget mine penge…
Kan ikke svare tilbage på deres svar. Så det kommer her.
This is the same answer I’ve been getting for the last six months. Whenever I write saying I want my money back, I get a standard reply thanking me for my patience.
When I write that I’m disappointed, they say my money is on the way... I have six different email threads going with them, and all the answers are the same—robotic replies! I don’t know how to get my money back, but I know I’ll keep trying.
——————————————-
Jeg har aldrig modtaget mine penge tilbage, eller det tøj jeg har bestilt.
Bestilte start feb. og hører kun tilbage fra mine mail fra robot.
Jeg er meget skuffet.
Reply from HEYSHAPE2026-07-26
Hi there,
We’re truly sorry to hear about your negative experience with us. In order to assist you better, could you please provide the email address you used to place your order?
Additionally, please get in touch with our team via [email protected] and let us know you're reaching out from Trustpilot. We would like to work with you to resolve the issue and ensure your satisfaction.
We value your feedback and are committed to making things right for you.
The HEYSHAPE Team
Do not trust this company. I ordered in February, chased in March, asked for a refund by April (which they accepted) and here I am in late July, still waiting...
Reply from HEYSHAPE2026-07-22
Hi there,
We're sorry to hear about your negative experience with us. Please get in touch with our team via [email protected] and we'll try our best to solve this issue together.
Team HEYSHAPE
Hi! I have been chasing and been promised a refund for 5 + months after my package was never posted, to which they apologised and confirmed. They keep responding to my emails saying it will be refunded within 7 days, then apologising when it isn't, and saying the same thing again. I have realised this is some kind of strange strategy / to avoid the refund and I beleive they do this, hoping people won't follow up. I've been extremely patient and continuously follow up but the refund just never comes...
Reply from HEYSHAPE2026-07-23
Hi there,
We’re truly sorry to hear about your negative experience with us. In order to assist you better, could you please provide the email address you used to place your order?
Additionally, please get in touch with our team via [email protected] and let us know you're reaching out from Trustpilot. We would like to work with you to resolve the issue and ensure your satisfaction.
We value your feedback and are committed to making things right for you.
The HEYSHAPE Team
L
Linda爱尔兰 · 23 reviews · Experienced 2026-07-22 ·
★★★★★
I ordered weeks ago and apparently my…
I ordered weeks ago and apparently my order got lost they said they would resend. Im still waiting. Their customer service is atrocious automated replies. Difficulty trying to get a refund. Very very disappointed. Had bought before and never had these problems. Im at my wits end ,trying to get someone to reply .
Reply from HEYSHAPE2026-07-23
Hi there,
We’re truly sorry to hear about your negative experience with us. In order to assist you better, could you please provide the email address you used to place your order?
Additionally, please get in touch with our team via [email protected] and let us know you're reaching out from Trustpilot. We would like to work with you to resolve the issue and ensure your satisfaction.
We value your feedback and are committed to making things right for you.
The HEYSHAPE Team
L
Laura HietalaFI · 1 review · Experienced 2026-07-22 ·
★★★★★
Ordered on April- still not delivered
Ordered on April, still no delivery. Few vague replies to my questions from customer service. Very disappointed, don' t recommend ordering from them.
Reply from HEYSHAPE2026-07-23
Hi there,
We're sorry to hear about your negative experience with us. Please get in touch with our team via [email protected] and we'll try our best to solve this issue together.
Team HEYSHAPE
DO NOT ORDER FROM HAYSHAPE!
This company is a scam, I ordered my post op bra on July 8th with expedited shipping which was supposed to take 2-4 business days to arrive . It’s now July 22nd with no update to delivery. I emailed customer care and they got back to me two days ago saying that this order has been delayed due to high order volume, but didn’t provide an ETA - I emailed them back asking to cancel the order and refund because I no longer need the item and have no information to when it will arrive. They have not replied and after looking into this company I have realized that this is what they do unfortunately is ghost their customers.
Reply from HEYSHAPE2026-07-23
Hi there,
We’re truly sorry to hear about your negative experience with us. In order to assist you better, could you please provide the email address you used to place your order?
Additionally, please get in touch with our team via [email protected] and let us know you're reaching out from Trustpilot. We would like to work with you to resolve the issue and ensure your satisfaction.
We value your feedback and are committed to making things right for you.
The HEYSHAPE Team
M
Mark Demettre英国 · 4 reviews · Experienced 2026-02-23 ·
★★★★★
Terrible communication!
Ordered on the 23rd Feb. No items and no refund after multiple attempts to contact them!
Stay away!
Reply from HEYSHAPE2026-07-22
Hi there,
We're sorry to hear about your negative experience with us. Please get in touch with our team via [email protected] and we'll try our best to solve this issue together.
Team HEYSHAPE
R
Rosie英国 · 1 review · Experienced 2026-07-21 ·
★★★★★
Extremely disappointed in this company
Extremely disappointed in this company. I would not recommend anyone to order from here. I ordered a post-op surgery bra on 17th February 2026. By 3rd March 2026, I had not received my item despite receiving confirmation that it had been shipped. I emailed to cancel my order and request a refund. I received a delay response saying that my order was on its way. I emailed again stating that I did not want the item anymore, but wished for a full refund. Despite numerous chasing emails over a month period, I have still not received a refund nor have I received the item so I could return it in the standard way. They have essentially stolen my money and breached the Consumer Rights Act 2015 as well as the Consumer Contracts Regulations 2013.
Reply from HEYSHAPE2026-07-22
Hi there,
We’re truly sorry to hear about your negative experience with us. In order to assist you better, could you please provide the email address you used to place your order?
Additionally, please get in touch with our team via [email protected] and let us know you're reaching out from Trustpilot. We would like to work with you to resolve the issue and ensure your satisfaction.
We value your feedback and are committed to making things right for you.
The HEYSHAPE Team
E
Ellie英国 · 15 reviews · Experienced 2026-07-21 ·
★★★★★
I would strongly advise against buying…
I would strongly advise against buying from HeyShape.
I placed my order in March 2026 and, to this day, I have still not received the goods I paid for. Despite my attempts to resolve the issue, my order was never fulfilled, and I ultimately reported the transaction to my bank as fraud.
Reply from HEYSHAPE2026-07-22
Hi there,
We’re truly sorry to hear about your negative experience with us. In order to assist you better, could you please provide the email address you used to place your order?
Additionally, please get in touch with our team via [email protected] and let us know you're reaching out from Trustpilot. We would like to work with you to resolve the issue and ensure your satisfaction.
We value your feedback and are committed to making things right for you.
The HEYSHAPE Team
A
Alice法国 · 3 reviews · Experienced 2026-04-07 ·
★★★★★
I will continue to write these reviews…
I will continue to write these reviews until I get my money back. I never received my order after 2 months. Cancelled it weeks ago and have been promised a refund which I have never received.
Reply from HEYSHAPE2026-07-21
Hi there,
We’re truly sorry to hear about your negative experience with us. In order to assist you better, could you please provide the email address you used to place your order?
Additionally, please get in touch with our team via [email protected] and let us know you're reaching out from Trustpilot. We would like to work with you to resolve the issue and ensure your satisfaction.
We value your feedback and are committed to making things right for you.
The HEYSHAPE Team
E
Elise S澳大利亚 · 1 review · Experienced 2026-07-01 ·
★★★★★
Don’t buy from this company !!
Don’t buy from this company !!! I’ve been waiting since February for an order and they just keep making excuses when I reach out. I ordered previously with no issues but currently I can’t say anything positive about this company that I used to recommend. Poor customer service and when a refund is asked for due to products never even being shipped months after a order is placed they have the cheek to offer 20% “as a sorry” on the next order. Absolutely disgusting practices as a business.
They also have removed any negative comments on their Facebook page.
Reply from HEYSHAPE2026-07-21
Hi there,
We’re truly sorry to hear about your negative experience with us. In order to assist you better, could you please provide the email address you used to place your order?
Additionally, please get in touch with our team via [email protected] and let us know you're reaching out from Trustpilot. We would like to work with you to resolve the issue and ensure your satisfaction.
We value your feedback and are committed to making things right for you.
The HEYSHAPE Team
M
MRS英国 · 21 reviews · Experienced 2026-07-20 ·
★★★★★
SCAM!!!!
SCAM!!!!! No products dispatched, no refund processed, purely automated customer service responses. DO NOT FALL FOR IT.
Reply from HEYSHAPE2026-07-21
Hi there,
We’re truly sorry to hear about your negative experience with us. In order to assist you better, could you please provide the email address you used to place your order?
Additionally, please get in touch with our team via [email protected] and let us know you're reaching out from Trustpilot. We would like to work with you to resolve the issue and ensure your satisfaction.
We value your feedback and are committed to making things right for you.
The HEYSHAPE Team
Despite MONTHS of waiting since April, the shipping tracking still shows the same "processing" status and there has been no further movement. I have waited a long time for this item as it was intended to be a gift, and it is no longer needed. I am very disappointed in their customer service emails as well since I have never received any further action than "wait". I was so excited to try their items, but now I lost my trust in this brand completely.
Reply from HEYSHAPE2026-07-21
Hi there,
We're sorry to hear about your negative experience with us. Please get in touch with our team via [email protected] and we'll try our best to solve this issue together.
Team HEYSHAPE
Ordered 3 items on Feb 22/26. Order couldn’t be processed for 3 months due to delivery. Asked to cancel order and get a full refund back in May, received an email stating that my refund is in process. Followed up in June inquiring about the refund and got another email stating refund in process and may take 5 to 10 business days. It is now July and still waiting for$134.47.
Reply from HEYSHAPE2026-07-21
Hi there,
We're sorry to hear about your negative experience with us. Please get in touch with our team via [email protected] and we'll try our best to solve this issue together.
Team HEYSHAPE
C
Corrine英国 · 2 reviews · Experienced 2026-07-19 ·
★★★★★
Just over 11 weeks no item no refund
Just over 11 weeks, no item received and despite numerous requests no refund either. Terrible service.
Reply from HEYSHAPE2026-07-19
Hi there,
We’re truly sorry to hear about your negative experience with us. In order to assist you better, could you please provide the email address you used to place your order?
Additionally, please get in touch with our team via [email protected] and let us know you're reaching out from Trustpilot. We would like to work with you to resolve the issue and ensure your satisfaction.
We value your feedback and are committed to making things right for you.
The HEYSHAPE Team
E
Elaine澳大利亚 · 1 review · Experienced 2026-04-01 ·
★★★★★
That’s 10 negative stars
That’s 10 negative stars, I waited months for my order that never came. So I requested a refund which still has not come through. The response after about 40 emails is your refund is in the queue. Ordered In April 2026 we now mid July with no refund. I can’t understand how it takes this long for a refund ….!!!!😡😡it’s a total scam that will be reported!!!! Don’t buy from them
Reply from HEYSHAPE2026-07-21
Hi there,
We’re truly sorry to hear about your negative experience with us. In order to assist you better, could you please provide the email address you used to place your order?
Additionally, please get in touch with our team via [email protected] and let us know you're reaching out from Trustpilot. We would like to work with you to resolve the issue and ensure your satisfaction.
We value your feedback and are committed to making things right for you.
The HEYSHAPE Team
M
Marie Durafils加拿大 · 1 review · Experienced 2026-03-18 ·
★★★★★
I only puut 1 * because i was not able…
I only puut 1 * because i was not able to nbot add anyl this is the worst website anf fraudulent, DO NOT BUY FROM THEM. they say that my order was backordered. I've asked for a refund. STill waiting since March, they keep sending me the same emails just changing the name of the supposedly customer representant. Thay give you the run around until you give up requesting for your money.
Reply from HEYSHAPE2026-07-20
Hi there,
We're sorry to hear about your negative experience with us. Please get in touch with our team via [email protected] and we'll try our best to solve this issue together.
Team HEYSHAPE
Update I came back to edit after their bullshit reply to this below. I expect nothing g less from their lying manipulation . Face it I have no product after months and no refund. Scammers!
AVOID these SCAMMERS Stay clear. I ordered an item in May I have had the run around of cleverly worded lies for months! I asked for my money back after swallowing every excuse u see the sun, the warehouse, the shipping, the system, the current world climate and then back to the item not existing. Asking for a refund… still not got it… I have over 20 emails to them.
AVOID at all costs. Do not trust positive reviews they are bots.
I do not expect to see my money on my items!
Reply from HEYSHAPE2026-07-19
Hi there,
We’re truly sorry to hear about your negative experience with us. In order to assist you better, could you please provide the email address you used to place your order?
Additionally, please get in touch with our team via [email protected] and let us know you're reaching out from Trustpilot. We would like to work with you to resolve the issue and ensure your satisfaction.
We value your feedback and are committed to making things right for you.
The HEYSHAPE Team
Ordered in February 2026, kept receiving “item dispatched” emails but items never came. Have requested refund and keep getting automated bot responses “about notifying the warehouse” and that my refund is on its way. It’s now July. No items & no refund.
Reply from HEYSHAPE2026-07-19
Hi there,
We're sorry to hear about your negative experience with us. Please get in touch with our team via [email protected] and we'll try our best to solve this issue together.
Team HEYSHAPE
