HEYSHAPE (getheyshape.com) has a 1.1 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. 98% of reviews are 1 star, a relatively high share; The business has replied to 99% of negative reviews. Last updated 2026-08-11.
Literally waited 4 months for the order and still no update until this date. Whoever trying to buy from Heyshape, don’t. The team is extremely irresponsible and being ridiculous.
Hi there, We're sorry to hear about your negative experience with us. Please get in touch with our team via [email protected] and we'll try our best to solve this issue together. Team HEYSHAPE
Refund Still Not Received After More Than 2 Months Order #:1968588 I cannot recommend HeyShape based on my experience. After placing my order, I received no meaningful shipping updates for over a month despite contacting customer support multiple times. As I needed the item for a specific occasion, I eventually had to cancel the order due to the excessive delay. HeyShape confirmed my cancellation and informed me that my refund would be processed within 5–10 business days. It has now been well over 2 months since the cancellation, and I still have not received my refund. I sent multiple follow-up emails, which eventually went unanswered. After posting my original Trustpilot review, HeyShape contacted me, apologized, and stated that they had escalated my case to their manager to expedite the refund process. I replied immediately asking for confirmation that the refund had been processed and requested a refund reference. It has now been another week since that email, and once again I have received no reply and no refund. I have retained all documentation, including the order confirmation, cancellation confirmation, order status, and the complete email correspondence. I have now also contacted my bank regarding this matter. I am not asking for anything beyond what HeyShape has already agreed to. I simply want the refund that was promised. HeyShape, please process my refund without any further delay.
Hi there, We're sorry to hear about your negative experience with us. Please get in touch with our team via [email protected] and we'll try our best to solve this issue together. Team HEYSHAPE
Company used Uniuni as the delivery carrier. This carrier kept delivering my and other people's packages to the Alden Town Hall. Proof of delivery very photos show this. The Alden Town Hall told them to stop delivering there, but they kept doing it. I had to reorder items several times in order to attempt to receive them. Uniuni no longer delivers packages.
Hi there, We're sorry to hear about your negative experience with us. Please get in touch with our team via [email protected] and we'll try our best to solve this issue together. Team HEYSHAPE
Loved the bodysuits I received, but took weeks/months to receive.
Hey gorgeous, Thank you so much for your awesome review! We're thrilled to hear that you’re enjoying HeyShape. Your support and feedback mean the world to us. If you ever have any questions or need assistance, please don't hesitate to reach out. Stay fabulous! The HEYSHAPE Team
Purchased a item on line over 4 months ago, We were promised everything including the item & then a refund but still nothing.. I believe we were scammed from the start..
Hi there, We're sorry to hear about your negative experience with us. Please get in touch with our team via [email protected] and we'll try our best to solve this issue together. Team HEYSHAPE
I ordered with them, and NO NEWS OF NY MY ORDER FOR AGES, then I decided to cancel. I’ve been waiting 2 months for my refund, and NOTHING. They just say it’s ongoing but they cannot give a timeframe (?????) HOW IS THAT POSSIBLE? DO NOT BUY THIS BRAND ! They always send the same bullshit response and do NOTHING !!! L
Hi there, We're sorry to hear about your negative experience with us. Please get in touch with our team via [email protected] and we'll try our best to solve this issue together. Team HEYSHAPE
Criminals, bogus company. Never send product and no response for inquiries as to where and why my shipment was never received. Don’t order from these thieves
Hi there, We’re truly sorry to hear about your negative experience with us. In order to assist you better, could you please provide the email address you used to place your order? Additionally, please get in touch with our team via [email protected] and let us know you're reaching out from Trustpilot. We would like to work with you to resolve the issue and ensure your satisfaction. We value your feedback and are committed to making things right for you. The HEYSHAPE Team
Site states a few days for shipping. Currently waiting for more than three months.
Hi there, We're sorry to hear about your negative experience with us. Please get in touch with our team via [email protected] and we'll try our best to solve this issue together. Team HEYSHAPE
I placed my order in March, and it is now July. I have never received my purchase. Every time I ask for a refund, I only receive the same copy-and-paste responses with no actual solution. This is unacceptable customer service
Hi there, We're sorry to hear about your negative experience with us. Please get in touch with our team via [email protected] and we'll try our best to solve this issue together. Team HEYSHAPE
The products are very good if they arrive. I am waiting for my order since end of April and the customer service keeps on sending discount codes as an "apology offer" for not delivering. So basically not only I will not get my order they ask me to spend more money on the company. Bonkers.
Hi there, We're sorry to hear about your negative experience with us. Please get in touch with our team via [email protected] and we'll try our best to solve this issue together. Team HEYSHAPE
My first experience with HeyShape was great, they became my favorite bras. HOWEVER, I bought a second round of bras in Feb 2026 and it is now July - I have not received the bras or the refund I have been requesting since March. It's been 5 months since I've requested the refund and ZILCH. The customer service team keeps telling me they are "processing" returns in batches and to just keep waiting. They refuse to escalate me to anyone helpful, which I have requested multiple times. It's beyond frustrating. DO NOT BUY FROM THIS COMPANY. They are not trustworthy if you have any issues at all.
Hi there, We're sorry to hear about your negative experience with us. Please get in touch with our team via [email protected] and we'll try our best to solve this issue together. Team HEYSHAPE
AVOID THIS SCAM COMPANY! I ordered in April and it’s now July and I never got my items and they won’t issue a refund. I don’t know what happened? I ordered before and had no issue whatsoever. All of a sudden it seems like they just stopped operating/fulfilling orders. I’ve emailed them multiple times. I’ve called multiple times (their number is now disconnected). I’ve left horrible comments on their Instagram posts. I filed a complaint with the Better Business Bureau (BBB), to which they did not respond. I’m just out of luck because I stupidly believed them the times they DID email me back (over a month ago, now), that they’d still send the items. It’ll never happen and now I’m out of the window for a chargeback with my bank. This is what they hope for — so they can keep our payments and avoid chargebacks from our financial institutions. BEFORE YOU RESPOND ASKING ME FOR DETAILS, SEE BELOW: ORDER: #1963581 This order was placed FEBRUARY 20th TRACKING:YT2605100702840904 Shipping still says “pre-shipment”… ORDER: #1976049 This order was placed APRIL 28th Tracking:YT2611900703232296 Shipping still says “pre-shipment.”
Hi there, We're sorry to hear about your negative experience with us. Please get in touch with our team via [email protected] and we'll try our best to solve this issue together. Team HEYSHAPE
Placed an order in February 2026. Paid extra for any issues with delivery. I did not receive my goods. I have emailed several times and have been given promises that they will send the goods out. I was prepared to give some leeway after the upheaval in the middle east but waiting 5 months for goods and constantly being fobbed off when asking for a refund is unacceptable. I have had to raise a dispute with my credit card company to get my money back. Such a shame as I have brought from this company before and liked their product but it seems when things go wrong they are either unwilling or unable to rectify the situation for the customer. Will never use them again.
Hi there, We’re truly sorry to hear about your negative experience with us. In order to assist you better, could you please provide the email address you used to place your order? Additionally, please get in touch with our team via [email protected] and let us know you're reaching out from Trustpilot. We would like to work with you to resolve the issue and ensure your satisfaction. We value your feedback and are committed to making things right for you. The HEYSHAPE Team
SCAM SCAM SCAM!!! No product, no refund, no customer support. DO NOT BUY!! I reported to the BBB along with hundreds of others. GROSS! EDIT: What a fantastic reply. They direct everyone to the same "support" email and NOTHING happens. You try calling their phone # and it doesnt even work. I hope they are taken down soon so they can STOP SCAMMING PEOPLE!!!
Hi there, We’re truly sorry to hear about your negative experience with us. In order to assist you better, could you please provide the email address you used to place your order? Additionally, please get in touch with our team via [email protected] and let us know you're reaching out from Trustpilot. We would like to work with you to resolve the issue and ensure your satisfaction. We value your feedback and are committed to making things right for you. The HEYSHAPE Team
After my review, they responded with the same bull s**t that they do with all of us (customers) that were sick of them. Im telling HEYSHAPE TO KEEP THE MONEY THAT THEY TOOK FROM ME. AND PLEASE DONT L RESPOND WITH THAT FAKE BULLS**T...IM GOOD Criminal charges should be looked into. They are ridiculous and evidently nothing can or is being done to help victims.
Hi there, We're sorry to hear about your negative experience with us. Please get in touch with our team via [email protected] and we'll try our best to solve this issue together. Team HEYSHAPE
DO NOT ORDER!!!!! I placed an order ($180) which was never sent. No contact number - only a customer service email address. Keep telling me the 'Finance department' is processing my refund. It's been 4 months and they won't connect me with anyone.
Hi there, We’re truly sorry to hear about your negative experience with us. In order to assist you better, could you please provide the email address you used to place your order? Additionally, please get in touch with our team via [email protected] and let us know you're reaching out from Trustpilot. We would like to work with you to resolve the issue and ensure your satisfaction. We value your feedback and are committed to making things right for you. The HEYSHAPE Team
Do not buy from this company. Ordered in April and still not received (it’s now July). Generic computer generated responses when emailing customer support - no mention of refund despite requesting this each time - this is despite UK consumer law dictating that companies must refund if order not completed within 30 days. Avoid like the plague I’d say!
Hi there, We’re truly sorry to hear about your negative experience with us. In order to assist you better, could you please provide the email address you used to place your order? Additionally, please get in touch with our team via [email protected] and let us know you're reaching out from Trustpilot. We would like to work with you to resolve the issue and ensure your satisfaction. We value your feedback and are committed to making things right for you. The HEYSHAPE Team
I placed my order in early April. I received no shipping updates, so I contacted the company for assistance. When my order still hadn’t arrived by the end of May, I requested a refund. The company told me it had been authorised, yet I still haven’t received it. The emails go back and forth, with the company saying ‘they’ll look into this’ but I fear it’s a scam. Disgraceful! **EDIT** You replied asking me to get in touch… is that supposed to be funny???
Hi there, We're sorry to hear about your negative experience with us. Please get in touch with our team via [email protected] and we'll try our best to solve this issue together. Team HEYSHAPE
I am still awaiting my order. No contact number to call customer service in uk . Oregan number which is never answered. Although states open from 8 am Email just get a response let me look into that and 7 days later no response or reply . Disgusting customer service . Slow to deliver and do not believe the 5-7 days delivery i am on week 3 and no product despite paying in full..
Hi there, We're sorry to hear about your negative experience with us. Please get in touch with our team via [email protected] and we'll try our best to solve this issue together. Team HEYSHAPE
Absolutely awful company! Do not buy from them. Purchased from them 8 days ago and their website states despatch within 24-48 hours and I am still waiting. Emailed their support email address which again states 24-48 hours for reply to chase this and I received an email 5 days later advising they were looking into it. I requested a refund as the item hadn’t been despatched and that was completely bypassed. I’m out of pocket and will be even more so as I’m going to have to purchase an alternative as my order isn’t arriving before our holiday if at all…
Hi there, We’re truly sorry to hear about your negative experience with us. In order to assist you better, could you please provide the email address you used to place your order? Additionally, please get in touch with our team via [email protected] and let us know you're reaching out from Trustpilot. We would like to work with you to resolve the issue and ensure your satisfaction. We value your feedback and are committed to making things right for you. The HEYSHAPE Team
200 reviews matching