HEYSHAPE

Warning!!! Do not buy from HeyShape! SCAM!

Still waiting on my order HeyShape. Its been 6 months now. You dont even bother to AI email reply to me anymore, you just ignore me. I really wish I'd looked up reviews before buying, I would have seen that you scam people! Fool on me. Never again. I will continue to place 1 star bad reviews to warn people and hopefully help others not lose out like I have. Shameful company!! HeyShape, do not reply or comment on this review asking for details to try and rectify this issue. You did that last time on my 1 star review and guess what... I provided the details and never heard from you again.

Disgraceful company

Disgraceful company. Ordered products in April which have never been received. I have been chasing a refund for months. Email replies have varied from being unhelpful to flat out lies saying my refund is being processed when it's not. Avoid at all costs.

ABSOLUTELY SCAM COMPANY with zero…

ABSOLUTELY SCAM COMPANY with zero accountant ability or respect for their product or customers. Automated Responses with no real information or updates. Using third party suppliers that they communicate with directly on shipping/orders. Read the their terms of service. As they run their product throughout shopify inc. Everything in their terms basically tells you, that you are screwed as soon as you purchase. I purchased in April, hoping to have my order for my birthday in May, for a company dinner in June and now it's July. Never Again! Highly not recommend unless you enjoy stress, frustration, being ignored, used and feeling robbed.

Disappointed

I was very disappointed with the customer service. I purchased 2 post surgical bras but surgeon deemed them unsuitable for my recovery, I placed my order well in advance to allow sufficient time for delivery and exchange if necessary (shipping to Australia). Hey Shape wouldn’t refund outside of the 14 day window even though goods were in unused condition still in bags with tags. I have already reached out to support and received 2 emails back both saying a refund couldn’t be issued.

Been two months since I ordered and…

Been two months since I ordered and nothing happening. I have asked for a refund but then I get no anwer from them. I’m doubtful that I will receive my order. Will not recommend this site.

No goods and no refund

No goods and no refund. 100% scam

After my last review complaining

After my last review complaining , they sent email apologising and mentioned my refund is now is in process. Until now they have not shared with me any transaction reference to follow up on my refund with my bank. Despite above i am following up and sending reminder they are not even bothered to reply back. My order which was placed on February 25 never delivered and after cancellation and confirming they will proceed with refund until now i haven’t received any. This is my worst online shopping experience and i will make sure to spread the words so no one else waste their money on this.

Do not buy from them. Would give 0 stars if I could.

If I could rate 0 stars, I would. Don’t waste your time! Absolute scammers with bot-generated email replies. Ordered an item in late April, After waiting several weeks with very vague tracking information, I requested an update on my order. After 2 weeks, the item had not even been shipped. I asked for my order to be cancelled and for a refund, and was told to expect refund in 10 business days. No surprise, that came and went. Ended up having to contact my bank to have the funds reversed.

Never received my order of over 2…

Never received my order of over 2 months ago, have asked for a refund 4 times which has been ignored and denied every time.

May 2nd 2026 is when I paid for my…

May 2nd 2026 is when I paid for my order I have yet to recive my order I have been in correspondence with and I still haven't recived a refund which I requested as its now been 2 months going into third month made a complaint on Shop still haven't received a reply since order was placed can I get my money back as this company is diabolical they take your money and face about .

DO NOT ORDER- ordered in April and we…

DO NOT ORDER- ordered in April and we are now in JULY, emailed over 10 times, still no delivery or refund- do not trust this website they do not care

If I could give zero stars I would

UPDATE: HeyShape reached out to me and asked for more patience and time, but did not give me a date or a refund. If I hadn't had successful orders in the past I would think this is a scam. They are making it very hard to stay optimistic. If I could give zero stars I would. I ordered my items on April 30 and have yet to receive anything by July 2. I have contacted the company multiple times and got the same automated response that someone would personally look into my case and no activity. Unbelievably frustrating and basically criminal for taking my money and not delivering a product or giving me a full refund.

Do not order

Love the bodysuits and have ordered several times however 3 months later im still waiting for my last order and much like all the other reviews on here all I keep getting is generic generated responses (as i am sure i will get to this review). I have asked for a refund several times which has been Ignored and I am told my order is processing. I will now have to go via my card company to get my money back. Do not order from this company and if you do use a credit card

They dont even deserve a star

They dont even deserve a star. I ordered 2 bodysuits on 09/04/2026 costing me £47.50 Chased the order on 22/04/2026 as they hadnt arrived in 5-7 business days as stated on website. Had a reply on 27/04/2026 to basically blame slow shipping on the middle east when tracking showed it havent even moved anywhere. I’ve since chased them 5 times where they have said they are processing my refund but nothing yet has been refunded nearly 3 months on. I have had 2 previously successful orders from them in the past with no issue so this last order really is a shame and i would not recommend buying from them anymore.

Been waiting since february…

I ordered 2 weeks ago and it still…

I ordered 2 weeks ago and it still hasn't been dispatched so I looked up reviews which is what I should have done in the first place, it's obvious now I and along with 1000s more have been scammed and all I'm getting is generic responses offering a 20% discount as if I'd order again to be scammed again, stay well clear of this crowd and order skims which is what I should have done in the first place

Awful

Awful. Ordered in March and still not delivered. I eventually raised a credit card charge back and got money back. They ignored every communication until I did that and only now are they in touch (frequently) asking me to withdraw my credit card dispute so that they can resolve the issue with me! Order still says ready to ship...

Don't shop here

The most annoying this about this isn't the fact I ordered it four months ago and it hasn't arrived, or been chasing a promised refund for seven weeks to no avail, it's the email response each time that [insert name] will "personally" look into it. If you're going to spew robot responses, don't pretend they aren't robots. It's a bad look. At best, hopeless, at worst, a scam.

🚨SCAM company

🚨SCAM company! Don't buy! BUYERS BEWARE! I placed an order over $200 in March and still haven't received. Customer support keeps telling me it's on its way and apologises for the delay. I have continuously asked for a refund but they keep ignoring the request. #heyshapeisascam

Order never ships, reimursement never happens

I have placed an order on May 2nd. It is in Pre-Transit since May 3rd now without any progress. I have sent countless emails asking for my order to be shipped or for me to be reimbursed, but customer service just ignores my requests and just asks me for patience. DO NOT SHOP THERE!