HEYSHAPE

3rd Trustpilot Review on same order since August 2025

Re: Order Reference 1976489 - Trustpilot Review This is the third review on the same order. Each time the company apologises, offer refund which doesn't happen, then store credit - I had to pay an additional £10 to be able to utilise the full store credit. Since May 3rd the tracking status has been saying 'The order is ready to ship' ......still nothing received, no updates. This order was first placed in August 2025. I wish I could give 0 stars. The address of the company is in the USA but appears it really is in China.

Protect yourself and DON'T Order.

Years ago, this was a good company. Not anymore. They took my money on May 12th. Insisted it had shipped. 48 hours to process and then 5 - 7 days to be received. It is now June 26th and it not only has not shipped yet, they have offered a refund, and a week later said that they were shipping it soon and no refund. It still hasn't shipped. I've filed a claim with my credit card company and given them the emails back and forth. Do NOT purchase from this company.

ORDERED FROM HEY SHAPE AT THE START OF…

ORDERED FROM HEY SHAPE AT THE START OF MARCH GET A MESSAGE IT IS READY TO GO AND BEING SHIPPED , I CANT RACK IT IN APRIL I CONTACTED COMPANY TOLD IT WAS HELD UP IN MIDDLE EAST !!! END OF APRIL ASKED FOR A REFUND 18/5 TOLD REFUND WOULD BE 3 TO 10 DAYS 27 5 TOLD THEM I WAS TILL WAITING FOR GOODS OR A REFUND 5/6 TOLD THEM STILL WAITING FOR REFUND !!!! 12/6 TOLD REFUND AGAIN BE REFUNDED 3 TO TEN DAYS ,,, AGAIN NO REFUND THIS IS OBVIOUSLY A SCAM WITH NO INTENTION OF SUPPLYING GOODS OR GIVING A REFUND SO STRAIGHT OUT THEFT

Ordered 4th Feb. No items delivered . Still waiting for a refund

Ordered 4th Feb . No items delivered. They keep promising a refund , keep reassuring me that my money will be returned, keep messaging me telling me that my money is being processed and they have now told me that they have escalated my case. Order at your own risk.

Absolutely disgusted in this compajy

Absolutely disgusted in this company . I ordered 2 items on 24th April and have not received them I have cancelled my order and asked for refund on at least 10 emails and they keep fobbing me of or not replying at all . In this day and age money is hard to come by and I feel that they have taken mine with no intention at all of giving it back or sending my items . DO NOT USE THIS COMPANY they r unprofessional and should not be allowed to trade . Customer service is appalling and they should be ashamed of themselves

Parcells arrived in time

AVOID.

AVOID. I received 2 wrong items beginning of May, they promised to replace them, I have received no new item. I have sent several emails and receive very polite, obvious AI Bot responses, saying sorry we forgot we will now process the replacements. I know I will not receive anything - this is a terrible company, I am so done with these scam companies.

If I could give this zero stars

If I could give this zero stars, I would. I placed an order in April, and months later, I have absolutely nothing to show for it. No delivery, no tracking updates, and worst of all, no refund. Trying to get in touch with support is a nightmare. Do not trust this website —they will take your money and run.

I’ve been waiting for my order or a…

I’ve been waiting for my order or a refund for over two months… A terrible experience.

Don't waste your time

Don't waste your time! I ordered and received a fake tracking number, i emailed and didn't get a response. I completed a negative review then they made contact. Charlotte was allocated and supported with getting a shaper to me. However, I paid for two, as the deal was buy one get one free, I emailed to let them know one is missing and I didn't get a response.

Took my money 2 months ago!! No products - no refund!

SCAMMERS! I placed an order on April 28th. They took my money, but there are still no products in sight! I’ve been in contact with support for well over a month, and they keep telling me the refund is on the way, but NOTHING has arrived! No receipt, no confirmation, NOTHING! They respond to Trustpilot reviews within a day, but a simple email to support takes a week—and you still don't get any useful information, just endless stalling. Avoid this company!

SCAM ARTISTS

DO NOT BUY FROM THIS COMPANY. THEY REFUSE TO GIVE ME MY REFUND AFTER WEEKS OF ASKING. THEY ARE NOT LEGIT

Do not order from this company.

Order placed: 4 May. Payment taken immediately. No products delivered. No refund issued. Despite numerous emails, I have received nothing but delays, excuses, and promises that were never fulfilled. When I attempted to warn other customers on social media, my comments were removed and I was blocked. A quick search shows many customers reporting the same experience. Go to Reddit yourself to read reviews and add your experiences. I am now pursuing a chargeback through my bank. Proceed with extreme caution.

Scam website

Scam website. Don't order! The order I made in April hasn't been even shipped. No updates, just ai messages when I tried contacting support countless times. It's just horrible experience.

DO NOT USE THIS WEBSITE

DO NOT USE THIS WEBSITE. IT IS A SCAM. My daughter ordered something from them in March. In April when it didn't turn arrive, she emailed them and they blamed the delay on the Middle East conflict. There has been no pro active contact since then. We emailed them on Sunday saying we wanted to cancel the order and they sent an email claiming order processing problems. REPEAT...YOU ARE RISKING LOSING YOUR MONEY IF YOU ORDER FROM THIS SCAM WEBSITE. EDIT: Amazing that the Hey Shape team respond so quickly to a bad review here but they couldn't be bothered to email my daughter despite an order taking 3 months to be delivered and STILL is not with her. Also, note that Trust Pilot will not allow them to use their ratings as they're in breach of the terms.

Order placed 2 months ago, nothing received

Order placed 2 months ago and delivery time according to their website is 5-7 business days. Order has still not been shipped. They first blamed it on Middle East situation and then the second time it was due to high order volume. I have asked a refund but they keep sending automated emails back giving discount codes. Why would I order more if you cannot even deliver the original order. Do not order from this place, they take your money but you won’t be receiving what you ordered.

DO NOT BUY

DO NOT BUY - Kept my money, never shipped the items! I was a happy returning customer, but this company has completely gone downhill and scammed me. I placed my order months ago, and the tracking numbers never showed a single update. Customer service just gave me generic excuses and dragged out the process for weeks. When I finally demanded a cancellation and a refund, they ignored my request and stalled even further. Three months later, I have no products and no refund. Do not risk your money with HeyShape - their customer service is disrespectful, and you will likely never see your order. Buyer beware!

Reported to Scamwatch Australia

Would give zero stars. This site is a scam, and I concur with most negative reviews describing their tactics. Take your money, withhold goods purchased, send numerous AI generated time-wasting appeasement emails when challenged, provide no refund on numerous requests. Avoid at all costs.

Do NOT trust HeyShape

Do not trust HeyShape. Please, please listen and read all of the reviews and take them seriously. I ordered four bodysuits on March 14, 2026. Today the date is June 22, 2026 and I still don’t even have a consignment number, let alone my products I purchased. Woeful for Customer Service. I have had to reach out to them four times already and I still don’t have my products or a consignment number. Absolutely appalled. They write back with very generic responses and their apology is to buy more product with their code, “SORRY20”. Absolutely ridiculous. I don’t have a refund of any kind. I don’t have even one bodysuit. I’ve lost $200AUD. DO NOT BUY FROM HERE.

They get 1 star because that's the…

They get 1 star because that's the lowest i can go. Ordered in January and still nothing except excuses. I have reached out numerous times. I think its time for a refund. I think investing this company is in order