HEYSHAPE (getheyshape.com) has a 1.1 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. 98% of reviews are 1 star, a relatively high share; The business has replied to 99% of negative reviews. Last updated 2026-08-11.
What people say
N
Nia B美国 · 2 reviews · Experienced 2026-07-18 ·
★★★★★
Never arrived
Never arrived. Waited 3 months. Reached out to customer support. Only got one answer two months into the order saying they have not yet shipped due to “high volume of orders”
I got apparently fake dispatch emails & on shopify my order shows as “partially delivered”
They were never delivered.
They did not reach out to offer a refund or nee delivery. I emailed dozens of times. I ordered 8 bodysuits.
Very bad experience. It appears to be a scam
Reply from HEYSHAPE2026-07-19
Hi there,
We’re truly sorry to hear about your negative experience with us. In order to assist you better, could you please provide the email address you used to place your order?
Additionally, please get in touch with our team via [email protected] and let us know you're reaching out from Trustpilot. We would like to work with you to resolve the issue and ensure your satisfaction.
We value your feedback and are committed to making things right for you.
The HEYSHAPE Team
Worst service ever. I placedy order in February, by end March i followed up and the kept giving excuses. From April i asked for a refund. I kept on following up and by end May they said the refund is in progress I don’t have to follow up again. End of June i still haven’t received my refund and they said they will investigate and come back to me. It’s the 17th of July already no one replies on my emails and still no refund or feedback. Please don’t use this company.
Reply from HEYSHAPE2026-07-19
Hi there,
We're sorry to hear about your negative experience with us. Please get in touch with our team via [email protected] and we'll try our best to solve this issue together.
Team HEYSHAPE
I
Irene Bond · 3 reviews · Experienced 2026-07-17 ·
★★★★★
Do not buy from this company.
Do not buy from this company.
I never received the product I ordered and have still not been refunded, despite numerous requests and repeated assurances from their customer service team. Every time I contact them, I receive the same generic response:
“Thank you for reaching out. I’ve already contacted our Finance team and will get back to you as soon as I receive an update.”
Weeks later, nothing has changed. They keep making promises but fail to take any action. It feels like they are simply delaying the process rather than resolving the issue.
This has been an extremely frustrating experience. If you value your time and money, I recommend shopping elsewhere. There are plenty of reputable companies that actually deliver what you pay for and honour their refund policies
Reply from HEYSHAPE2026-07-19
Hi there,
We're sorry to hear about your negative experience with us. Please get in touch with our team via [email protected] and we'll try our best to solve this issue together.
Team HEYSHAPE
It’s been 5 months since I placed 2 separate orders for bodysuits and activewear. I have sent som many emails and messages through the support centre but still there is no reply. They cancelled my order on their end without giving me a refund. There is absolutely no answer and it’s a scam.
Reply from HEYSHAPE2026-07-19
Hi there,
We're sorry to hear about your negative experience with us. Please get in touch with our team via [email protected] and we'll try our best to solve this issue together.
Team HEYSHAPE
J
JACKIE · 1 review · Experienced 2026-07-16 ·
★★★★★
I would strongly advise people to think…
I would strongly advise people to think twice before buying from this company.
I purchased five items over a year ago, but they didn't fit properly. I offered to send them back for an exchange, however I was told not to return them and that they would simply resend the correct sizes.
After waiting for months with no communication or replacement, I requested a full refund. It has now been over a year, and every time I follow up, I receive the same generic response:
"Your refund request has already been escalated and is currently in our Finance team's processing queue."
After more than a year, this excuse is simply unacceptable. I have still not received my refund or any meaningful update. I paid a significant amount of money and have nothing to show for it.
The quality of the products was also disappointing and certainly not worth the price. Based on my experience, I cannot recommend this company and will never purchase from them again.
Reply from HEYSHAPE2026-07-16
Hi there,
We’re truly sorry to hear about your negative experience with us. In order to assist you better, could you please provide the email address you used to place your order?
Additionally, please get in touch with our team via [email protected] and let us know you're reaching out from Trustpilot. We would like to work with you to resolve the issue and ensure your satisfaction.
We value your feedback and are committed to making things right for you.
The HEYSHAPE Team
This company is an absolute joke. I ordered 4 body suits, said they were being shipped, but then a week later then said they had one item out of stock and they would ship all when it came in. I waited - nothing. Chased they said they couldn't give me a date for when it was coming in and now others were out of stock. I told them to cancel which they did and it's showing on the ap. Requested a refund it has now been months and they have said it is with the finance department. Nothing is materializing. Absolute joke.
Reply from HEYSHAPE2026-07-19
Hi there,
We're sorry to hear about your negative experience with us. Please get in touch with our team via [email protected] and we'll try our best to solve this issue together.
Team HEYSHAPE
Hi there,
We're sorry to hear about your negative experience with us. Please get in touch with our team via [email protected] and we'll try our best to solve this issue together.
Team HEYSHAPE
L
LE Granada Dionaldo · 3 reviews · Experienced 2026-07-14 ·
★★★★★
This company is a scam
This company is a scam! Ordered several items yet nothing arrived, 3months gone by yet no updates! They steal your money!
They keep saying “We’ve confirmed with our Finance department that your refund request is already being processed. A separate email will be sent to you once the refund has been completed and credited to your account.” Yet nothing is being processed!!!!!
Reply from HEYSHAPE2026-07-15
Hi there,
We’re truly sorry to hear about your negative experience with us. In order to assist you better, could you please provide the email address you used to place your order?
Additionally, please get in touch with our team via [email protected] and let us know you're reaching out from Trustpilot. We would like to work with you to resolve the issue and ensure your satisfaction.
We value your feedback and are committed to making things right for you.
The HEYSHAPE Team
B
Bliss · 1 review · Experienced 2026-07-15 ·
★★★★★
Worst customer service ever
I have never experienced customer service so bad that I felt the need to write a review... absolutely appalling. My order was never shipped, and trying to get a refund has been impossible, I'm going to have to have to file a chargeback with my bank. It has been months since I initially placed my order, and the customer service person that I've been emailing takes days, if not weeks, to reply. Crazy, would not recommend this company at all.
Reply from HEYSHAPE2026-07-16
Hi there,
We’re truly sorry to hear about your negative experience with us. In order to assist you better, could you please provide the email address you used to place your order?
Additionally, please get in touch with our team via [email protected] and let us know you're reaching out from Trustpilot. We would like to work with you to resolve the issue and ensure your satisfaction.
We value your feedback and are committed to making things right for you.
The HEYSHAPE Team
A
Abi Blake · 4 reviews · Experienced 2026-07-15 ·
★★★★★
So bad that I’m leaving a review.
So bad that I’m leaving a review.
I ordered in April and it never arrived, so after A LOT of me having to chase THEM, they finally said I could have a refund which is like, 10 days. I’m now 3 months over my 10 days and they’re still saying, ‘oh we’re working on it, it’s going to be 10 days’.
Bullshit.
All their responses are written by ChatGPT. This company is a joke that doesn’t care about people.
DO NOT SPEND YOUR MONEY WITH THIS SHIT AI COMPANY.
Reply from HEYSHAPE2026-07-16
Hi there,
We're sorry to hear about your negative experience with us. Please get in touch with our team via [email protected] and we'll try our best to solve this issue together.
Team HEYSHAPE
I placed an order over 3 months ago and never received it, after numerous attempts to contact the co and only one reply back i still haven’t received my order. Would not purchase anything from this company again.
Reply from HEYSHAPE2026-07-16
Hi there,
We're sorry to hear about your negative experience with us. Please get in touch with our team via [email protected] and we'll try our best to solve this issue together.
Team HEYSHAPE
L
Linda Goodall · 3 reviews · Experienced 2026-07-15 ·
★★★★★
I would give a minus star if I could
I would give a minus star if I could.
I ordered in March 2026. Received nothing.
Multiple emails from "Jen" clearly AI generated. Gave me some nonsense about delay due to middle east.
Offered 20% as a "sorry " off my next order. Why would I place an order when I have not received my original order?
I checked tracking and it started with in transit now it says order not found.
Appalling customer service. They have my money. I will contact PayPal and try to get a refund.
Message to Heyshape "don't bother replying with your AI generated response- you have my order details and email trail".
Do not order from this company. Disgusting.
Reply from HEYSHAPE2026-07-16
Hi there,
We're sorry to hear about your negative experience with us. Please get in touch with our team via [email protected] and we'll try our best to solve this issue together.
Team HEYSHAPE
Heyshape responds immediately to the bad reviews here with the same AI answer to send them an email mentioning the review, but the mail address provided is the same i have emailed so many times before since February and the outcome is also the same: no answer or action!
Still waiting for for the product, a refund or at least an answer! Is the company bankrupt and no longer functioning? Does anyone knows how to make them send me the product I paid or at least a refund?
Reply from HEYSHAPE2026-07-16
Hi there,
We’re truly sorry to hear about your negative experience with us. In order to assist you better, could you please provide the email address you used to place your order?
Additionally, please get in touch with our team via [email protected] and let us know you're reaching out from Trustpilot. We would like to work with you to resolve the issue and ensure your satisfaction.
We value your feedback and are committed to making things right for you.
The HEYSHAPE Team
G
Gudrun · 2 reviews · Experienced 2026-04-13 ·
★★★★★
I have been waiting 3 months for my…
I have been waiting 3 months for my order, 1,5 month ago offered sorry cod but why should I buy with 20% discount more items when hve not received my order that I made 13th of April. It was insult offer 20% discount instead getting nothing. It is cheaper, quicker and better customer service ordering straight from china where all items at Hey shape is from.
Reply from HEYSHAPE2026-07-16
Hi there,
We’re truly sorry to hear about your negative experience with us. In order to assist you better, could you please provide the email address you used to place your order?
Additionally, please get in touch with our team via [email protected] and let us know you're reaching out from Trustpilot. We would like to work with you to resolve the issue and ensure your satisfaction.
We value your feedback and are committed to making things right for you.
The HEYSHAPE Team
I want my money back your company is a scam been waiting since mother day no order received all you do is send apologies for what return the money shove the items up your rear f up end how is a company like yours able to scam so many innocent customers and get away with taking peoples money
Reply from HEYSHAPE2026-07-15
Hi there,
We're sorry to hear about your negative experience with us. Please get in touch with our team via [email protected] and we'll try our best to solve this issue together.
Team HEYSHAPE
D
Dominic · 15 reviews · Experienced 2026-07-14 ·
★★★★★
Failure to issue refund
They have continued to lie about giving me a refund. I never got the products, they got my money, lied to me in May about it taking 10 business days, June was allegedly getting finance people involved, now in July I am just being ignored. Do Not Buy Anything From this company. Seriously, do not waste your money.
Reply from HEYSHAPE2026-07-15
Hi there,
We’re truly sorry to hear about your negative experience with us. In order to assist you better, could you please provide the email address you used to place your order?
Additionally, please get in touch with our team via [email protected] and let us know you're reaching out from Trustpilot. We would like to work with you to resolve the issue and ensure your satisfaction.
We value your feedback and are committed to making things right for you.
The HEYSHAPE Team
I first made my purchase on April 9th , 4 weeks later I still had no update on my delivery . After numerous emails I got the first of many repetitive emails , we are working on this , it’s in progress all false just lies.
Now 4 months later , after purchasing elsewhere I am still waiting on my full refund.
Total silence again after many unanswered emails requesting my full refund.
These companies should not be allowed to get away with this. They are basically robing people .
Surly there has to be a way of legally getting are money back if they fail to deliver.
Reply from HEYSHAPE2026-07-14
Hi there,
We're sorry to hear about your negative experience with us. Please get in touch with our team via [email protected] and we'll try our best to solve this issue together.
Team HEYSHAPE
B
Berry · 3 reviews · Experienced 2026-07-13 ·
★★★★★
No bodysuits, no refunds after six months
I placed an order for the Buy 2, Get 5 deal on February 19th. I still haven't received the bodysuits. I got emails saying they were coming for the first two or three months, then they started saying they would issue a refund.
Maybe they did refund me, I'm not sure, but it's been so long that the credit card I placed the order with has expired. I am definitely not sending my new card number in an email.
All of this is so unnecessary and ridiculous. I've started putting comments on every Facebook and Instagram ad that comes up in my feed. I'll take the bodysuits or the refund. I don't even care anymore.
Order number 1963076.
Reply from HEYSHAPE2026-07-14
Hi there,
We're sorry to hear about your negative experience with us. Please get in touch with our team via [email protected] and we'll try our best to solve this issue together.
Team HEYSHAPE
I placed my order about a minth ago and there ia no update. And every time i reach out it's kind if generic response. No update when i can expect to received the order. I am quite disappointed with the delay.
Reply from HEYSHAPE2026-07-14
Hi there,
We're sorry to hear about your negative experience with us. Please get in touch with our team via [email protected] and we'll try our best to solve this issue together.
Team HEYSHAPE
T
Theresa · 10 reviews · Experienced 2026-03-22 ·
★★★★★
The order i placed since March 2026 is…
The order i placed since March 2026 is yet to be delivered. And i now want a refund totalling £74.50
Reply from HEYSHAPE2026-07-14
Hi there,
We’re truly sorry to hear about your negative experience with us. In order to assist you better, could you please provide the email address you used to place your order?
Additionally, please get in touch with our team via [email protected] and let us know you're reaching out from Trustpilot. We would like to work with you to resolve the issue and ensure your satisfaction.
We value your feedback and are committed to making things right for you.
The HEYSHAPE Team
