HEYSHAPE

Ordered in March not received numerous…

Ordered in March not received numerous emails to customer support assured I would get a refund but still not had and they are now not answering my emails

The best sport bra ever!

Terrible Experience

The item ordered was never sent by HeyShape, when I requested a refund, they advised it was due to the Middle East conflict despite shipping not occuring via that route. I had to request a refund 3 times before they conceded and I am still awaiting refund 3 months later. This company consistently lies about "progress" and is actively stealing from people by refusing to process refunds

SCAMMERS

A further review just to make sure people take this seriously... THESE PEOPLE ARE SCAMMERS! Over a month ago I ordere 2x body suits, no tracking has been allocated. A year ago I also made an order, I was offered store credit WHICH CANNOT BE USED! Absolutely disgusting to steal from hard working people!!

Shocking shipping and tracking…

Shocking shipping and tracking experience. I made an order 2 weeks ago for a post-surgery compression bra and it is still waiting to be picked up for delivery to Australia. I'd suggest looking elsewhere to buy from as I can't even be guaranteed this delivery is even going to show up. I will be seeking a refund.

DO NOT BUY.

DO NOT BUY. They will NEVER send the order. Once *you* contact them about "tracking issues" they will say that it's "delayed", and give you a 20 percent off voucher. They wont send the order. They will fight you tooth and nail to not give you a refund.

Big time Need a negative review here

Need a negative review here. I wouldn't even give them half a star. The product isn’t my biggest issue—the customer service is. They failed to keep their word, missed their own deadline, and left me chasing for answers. Very disappointing experience.

I purchased goods from this company in…

I purchased goods from this company in April. I didn’t recieve any goods or correspondence for over a month. I then emailed them and asked them where my food were, they said due to issues in the Middle East they could not get my goods the the warehouse. Emailed them in June asking where my goods were and requested a refund. It is now August and refund has still not been processed. This is the fourth time I have been told it’s in he queue waiting to be processed. I’ve left comments on instagram to inform other consumers but they keep deleting them. Still no refund. I have no recourse to complain anywhere as not an Australian company.

Id give negative stars if i could

Id give negative stars if i could. Ordered an item beginning of May still hadnt recieved around 6 weeks later so told them to cancel order and issue a refund. Still waiting for refund been waiting at least a month. Avoid

Avoid at all costs - unethical scam artists

Never use this company. After 2 months my order didn't arrive. I've been chasing a refund for another 2 months on top and I still don't have it. Every time the same message that they'll process my refund and never do. I've tried 3 different support agents via the helpdesk email and the same response. Over £100 lost.

Worst customer service

Worst customer service. I tried calling the phone number and they disconnect the calls. I placed an order over 4 months ago and have yet to receive it. I have sent probably 19 emails for a recur an estimated timeframe for my order with that same stupid excuse about the crisis in the Middle East. I have ordered from other vendors and they seem to have no issues. Won’t recommend ordering from here. I wish I had read the reviews before placing an order.

Not received order

Placed an order in April. Order did not arrive. Was told they would resend, waiting a few weeks and still nothing. Contacted them via email to be told it’s being processed but here’s 20% off your next order. Chased again after a few weeks, got given another 20% off code. Waited and waited so asked for a refund. Now been waiting 2 months for the refund after it was requested. Chased the refund again and again to be told we will look into it with the finance team and then never any response!! Really really poor customer service!!!

Ordered in March no product no refund in august

Ordered in March, still nothing received as of August. I have been requesting a refund for 2 months and they will not refund me (saying they are and never do) Would strongly advise not purchasing from this company. They are breaching so many laws including not displaying the actual trust pilot reviews to help inform people of how terrible they actually are!! I will email everyday until they give me a refund, however I’m not holding my breath. The most frustrating purchase.

No order delivery, no refund! Avoid completely!

I'd give negative starts if I could! I placed an order a month ago - no sign of my order and they refuse to acknowledge my repeated requests for a refund. The didn't ship within the advertised shipping window, still haven't shipped and think silly emojis in their CS responses will placate me instead. I want my money back but this dodgy operation clearly doesn't want to return it. I'd avoid them altogether!!

Appalling customer service

I placed an order with this company on 4 May. The item was for my daughter's graduation this month. I have constantly contacted them for the order and when I realized I wouldn’t have it in time, I emailed them to cancel. They ignored my email and continued to update me saying it was out of stock. On 23 July they agreed a refund but I still haven’t got my money. I will put in the hands of my credit card company. Appalling I have given one star but they don’t even deserve that!

Do not order!!!

Since 5 March 2026. No order received. And NO refund received. Zero stars!! Terrible!!!!! 😡

Update on my previous review.

Update on my previous review. After having to wait weeks for a response to any email, after leaving an accurate review of my experience (which was abysmal) they miraculously emailed right away to address my 1 star and tell me that my refund has been escalated (again?) and they’re processing as quickly as possible. For everyone to know, that was now 6 weeks ago and still no refund. In total that’s 14 weeks now. Don’t buy from this company.

Highly peculiar products

Delivery took well over a month. Items are bizarre- very small, impossibly tight and not stretchy. The waistbands are sewn with non-elastic thread, so instead of stretching as one might expect they just ripped the first time I tried them on. I cannot be bothered going through some ridiculous returns process, so am chalking up to experience. - Edit - I don't want to reach out, thank you - I don't want your products and I don't have time for a protracted international back and forth. I recommend going forward that you consider using elastic more.

Do not order from Heyshape.

Do not order from Heyshape. Waited over a month for my order which by the way never came. Emailed and got a reply but no actions taken as stated in email. Asked for a refund and 2 weeks later nothing. Emailed again and still no refund. Avoid ordering from Heyshape.

I ordered one bodysuit a year ago and I…

I ordered one bodysuit a year ago and I liked it, it took about 6 weeks to arrive though. I thought I’d order some more. BIG mistake. Placed the order in February, by April when it hadn’t turned up I chased and chased and chased. Finally in May I got a response to say it hadn’t been shipped yet due to supply chain issues. I asked them to cancel…it is now the end of July and approx. 15 emails later, I am still waiting on my refund with the same generic ‘thank you for your patience whilst I personally investigate this matter’ emails as response to any emails I send them. Even at that, it’s usually about 5-6 days before they send their scripted generic response with absolutely no resolution or progress since the last response. I am unsure at this point whether or not I’ll ever see that money. I do not recommend, if zero stars were an option I would have rated them zero!