Upgraded (getupgraded.com) has a 4.7 out of 5 rating on OK.one, based on 64 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 50% of negative reviews; 62 of them were added in the last 12 months. Last updated 2026-08-10.
Not sure what is going on with this company. I am existing customer. Very satisfied with initial experience with my MacBook Air m3. Currently company for some unknown reason has freeze on additional orders with their computer supplier. Not getting any responses to my email inquiries. At this point wanting to get information for leaving this program after obligations are met.
Easy Process. Delivery took a bit longer than expected but was able to reach out to service, and they were able to inform me what the issues were.
My second purchase with them, and this time I brought friends. I don’t see any other way of buying a Mac that makes more sense.
I had order an iPad pro M5 and it show the delivery date after few days. I end up getting after my travel vacation which was 3-4 weeks after placing an order. But since I got too late would like to return as I found out this is too big iPad and just being 14 days since It got delivered. But Upgraded policy very strict that made me no choice to keep the product. This is my first and last time buying product from here as I learned my lesson. I do recommend other not to purchase from here or you will lose the money from the time you open the box. Fact that I waited almost month to get my iPad delivery they denied to take my return as I felt it doesn't fit my need.
Delivery was much longer then Apple could offer
The service they offer is great, and they have fast ticket response times. My only concern was around their distribution network. Because they are using a distributor and not actually ordering direct from Apple, things that have next day delivery at the apple online store are backordered 2-3+ weeks when ordered through getupgraded, especially if it's a brand new product being launched.
The ordering process was straightforward and dead simple. I was able to select exactly the build that worked for me, and place an order simply. The delivery service was great, and my Macbook was delivered quickly.
I appreciate how the Get Upgraded customer service team stayed in touch, and provided updates about the delivery of my MacBook Air M5. Thank you.
Only experience I’ve had with them so far is waiting on a MacBook to be shipped. Was told a shipping date of March 13-20 and still nothing and this is for a stock MacBook, nothing custom made. The communication isn’t the best, I have to bug them in order to get a response. Some kind of timeline would be helpful other than “the distribution company is backed up” I’ll give them two stars for the ease of signing up and ordering.
Very sorry about this, Ambrosia. We got very backed up with the M5 release and made mistakes. I see your order is still out of stock with our supplier, but I see it's available from a third-party. I will order it for you from them now so it can at least be on it's way to you. Unfortunately, with new releases like this, because we're small we don't get first dibs on devices.
The process was very simple and fast. Got my new laptop in less then a few weeks. Would do this again for sure.
their services are great and customer service is excellent.
Great communications and super fast shipping!
Such a great program for creative professionals who need powerful machines and be able to stay current with the Mac ecosystem.
Item shipped as expected and much faster than expected. Trying to find a downside.
Very easy purchasing process and the Upgraded team especially, John, communicated with me throughout the entire process and quickly answered all my questions.
Easy process great speed and awesome product. Greatly appreciate this.
Super quick and I received my computer and the Apple care as well!
Very cool! And I like your username
This is hands down the best way to get a MacBook. Unbelievable program - easy checkout, great price, 0% APR, and option to own.
Thanks for going with us Sebastian!
The teams work for updates the status of the order and for send it out
Appreciate that, Isaac!
It's easy, computers are customizable, and delivery was quick. it's a little more expensive and I didn't want Apple Care - but the monthly payments are reasonable, especially with 0% interest through Affirm.
64 reviews matching