Glossybox (glossybox.co.uk) has a 3.7 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. Opinions are polarized: 65% rate it 4 stars or higher while 26% give 1 star; The business has replied to 93% of negative reviews. Last updated 2026-08-10.
Wonderful items and it came on time. I can't really say anything else other than you need to get this box yourself.
Reply from Glossybox2026-07-09
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
I love this box!!!
It's only my second but every product is one I'll use. I love Molton Brown good as well as the body lotion. I'm delighted. 😊
Reply from Glossybox2026-07-09
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
My experience with Glossybox has been extremely disappointing.
I first contacted customer services on 5 January 2026 to cancel my subscription. When I continued to be charged, I contacted them again on 15 May, 15 June, and 4 July 2026. On each occasion, I was assured that my subscription would be cancelled.
Despite these repeated assurances, the cancellation was never processed.
I have now been told that my subscription does not end until May 2027 because it has apparently been automatically renewed for a further 12 months. This came as a complete surprise, particularly as I had repeatedly requested cancellation before any renewal should have taken place.
As a customer, I relied on the information provided by Glossybox’s customer service team. Had they processed my request when I first contacted them in January, or at any point afterwards, this situation could have been avoided.
I have now submitted a formal complaint requesting a full refund of the payments taken since my original cancellation request, proof of the subscription and renewal terms, and confirmation that my subscription has been cancelled.
My advice to anyone considering a subscription is to keep copies of all correspondence and regularly check that any cancellation request has actually been processed. Unfortunately, my experience has been one of poor communication, repeated misinformation, and a complete failure to action my requests.
Reply from Glossybox2026-07-06
Hello Haley,
We are truly sorry to hear about the frustrating experience you've had with your subscription and the repeated issues with cancellation. We understand how disappointing it must be to receive conflicting information and continued charges despite your efforts to cancel. We are actively looking into your formal complaint to address these concerns thoroughly.
A message has been sent to your account.
Kind regards,
Liam
The quality of the products and how fast it got here
Reply from Glossybox2026-07-09
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
I receive my box every month. I love it ! So when I saw the offer for the holiday treats, I thought I’d send it to my beautiful daughter in law as a wee surprise. She loves it ! Thank you x
Reply from Glossybox2026-07-09
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Free gifts for subscribing was a lovely bonus. Some nice products to try.
Would have prefered them to come in the pink box as shown on website but still was good!!
Reply from Glossybox2026-07-09
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Box isnt great this month, had better boxes in past
Reply from Glossybox2026-07-09
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Natalia
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
GlossyBox Parcel wasn’t delivered today - after advising it would be delivered this morning, no reason why? It’s been rescheduled for Monday!
Reply from Glossybox2026-07-06
Hello Julie,
We're sorry your GlossyBox delivery was rescheduled. We understand how frustrating unexpected delays are and are looking into why this occurred.
A message has been sent to your account.
Kind regards,
Liam
Awful July box… what a load of tat.
One make up sponge
Two tiny Milton brown shampoo and conditioner bottles (the sort you get free at hotels)
A body lotion which is the only decent thing.
No nice box or though into presentation, all just thrown into the tatty other packaging…
Reply from Glossybox2026-07-06
Hi Hannah,
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the message that has now been sent to you via your TrustPilot account?
We look forward to getting this resolved.
Kind Regards,
Liam
J
James · 2 reviews · Verified · Experienced 2025-12-12 ·
★★★★★
Glossybox
Glossybox , the company that makes you really work to cancel your subscription. They couldn’t make it any harder!
Their goods are ok, but they send repeats of things you’ve already have. I bought this subscription for my wife, she liked it at first but then started getting repeats of stuff she already has. I tried to unsubscribe, what a farce. It is so hard to unsubscribe that there are solicitors offering their services to do it for you, for a price. Never again Glossybox. I wouldn’t touch you with a barge pole!!!
Reply from Glossybox2026-07-06
Hello James,
Thank you for taking the time to leave a review.
We are truly sorry to hear about the difficulties you experienced with the cancellation process and the repeated items in your subscription. We understand how frustrating this must have been for you and your wife. We are always looking for ways to improve our services.
A message has been sent to your account.
Kind regards,
Liam
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Hi Agnes,
I am sorry to hear your recent experience with us hasn't been easy.
I do want to assist and get this issue resolved and I am confident I can.
Please can you sign into your account to view the message I have just sent you?
I will be able to get this sorted.
Kind Regards,
Stephen
Everything i had i am able to use.
Looking forward to the next one!
Reply from Glossybox2026-07-09
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
C
Charlotte Stevenson · 2 reviews · Experienced 2026-07-03 ·
★★★★★
Don’t waste your energy
Don’t waste your energy. You could get the same type of thing with look fantastic with better customer service. I signed up for a 12 month subscription and they won’t let me cancel. They keep charging me and sending me boxes. I’ve had to go through PayPal to resolve now. You spend your time writing them an email to rectify the situation for them to send you a generic email back completely missing the point and wasting more of your time. The products were fine but the rigmarole of dealing with customer service isn’t worth it in my opinion.
Reply from Glossybox2026-07-04
Hi Charlotte,
Thank you for taking the time to leave a review.
We are sorry to hear your recent experience hasn't been positive and do want to look further into this matter. Can you please respond to the request sent to you via your TrustPilot account?
Kind Regards,
Stephen
I signed up as was on holiday with my daughter and saw her products and was impressed with the selection. I got a code from her after she recommended me and signed up straight away. It was quick and easy and arrived a couple of days later. Very happy up to now and awaiting my second box.
Reply from Glossybox2026-07-03
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Good products great price, just wish cancellation was easier
Reply from Glossybox2026-07-03
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Sue
A great range of good quality products
Excellent value
Reply from Glossybox2026-07-03
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Y
Yvonne · 15 reviews · Experienced 2026-07-02 ·
★★★★★
Don’t sign up for anything from glossybox
I bought what I thought was a one off purchase from Glossybox in May. I didn’t want a monthly subscription. Whilst on holiday I received notification that my package for June had been dispatched and when I checked, a payment had been taken for £13.50 on my credit card.
To sort this out has been so time consuming. Glossybox informed me that by signing up for the one month box, this didn’t refer to the one I purchased, it was actually for the following month! I had to arrange for my parcel to be redirected to my local post office as I couldn’t ( wouldn’t ) collect. I was informed that if it wasn’t collected within 7 days, it would be returned to Glossybox and I would be reimbursed. I did this but then had to chase up Glossybox for my reimbursement. I asked for an assurance that I wouldn’t receive any more products and no payments would be taken. Today I have another pending payment to Glossybox and have contacted them yet again. I wouldn’t recommend purchasing anything from this company.
May I add that I very rarely write a negative review if I experience bad service as I believe ( perhaps naively) that businesses are doing their best and everyone can have an off day. I’m my opinion, Glossybox is intentionally misleading by the way their sales/marketing are communicated to the customer. I’ve emailed again today to demand the payment is cancelled. I strongly recommend that if you are considering purchasing from Glossybox, please don’t!
3/7/26
After yesterday’s experience, I received 3 emails from Glossybox confirming my account was closed. This morning I received an email confirming my next order had been dispatched ( I honestly despair!!!) AND the £13.50 that was “pending” yesterday, had now been taken
Reply from Glossybox2026-07-03
Hi Yvonne,
Thank you for taking the time to leave a review.
We are sorry to hear your recent experience hasn't been positive. Can you please respond to the request sent to you via your TrustPilot account?
We do want to look further into this.
Kind Regards,
Stephen
Delighted with the products in this box. Iv bought a few from glossy box. Delivery is always fast.
Reply from Glossybox2026-07-03
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
