Glossybox (glossybox.co.uk) has a 3.7 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. Opinions are polarized: 65% rate it 4 stars or higher while 26% give 1 star; The business has replied to 93% of negative reviews. Last updated 2026-08-10.
Been a subscriber for a couple of years now as a treat for my partner and daughter, decided to cancel as moneys now tight and trying to cut back, to be told I’m locked into a 12 month subscription, despite signing up on a monthly basis.
How is this right? I’m now aware of there procedure with cancellation but to be told I’ve got to carry on paying til my last box in October kinda sucks..
Boxes have always been great and much enjoyed by my family, can’t knock that side of the business…
But the cancellation terms… I don’t believe are that great.
Wasn’t even aware it auto renewed.
I would like to add, I’ve since received an email saying they’re going to force through a cancellation and I should here within 24/48 hours.. which I’m happy to see..
🤞🏻
Again, the boxes, products have been great and the family have enjoyed them, so if this cancellation problems resolved the happy days ⭐️
Reply from Glossybox2026-07-03
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Sue
Hello Karen,
We are sorry your order has not arrived. We understand your frustration and are actively looking into this for you.
A message has been sent to your account as you could not answer my call.
Kind regards,
Liam
The man Delivering my parcel had put it behind the bine and I have not found it. I did not receive a replacement, and the subscription stopped after the following month
Reply from Glossybox2026-07-02
Hello,
We are very sorry to hear about the trouble with your delivery and that your parcel was not found. It's also concerning that you didn't receive a replacement and that your subscription was affected. We would like to investigate this further for you.
A message has been sent to your account as you were unavailable for my call.
Kind regards,
Liam
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Absolutely loved everything inside the boss and gorgeous makeup bag!
Reply from Glossybox2026-07-03
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Really good items,quick delivery,well packaged,love it 😁
Reply from Glossybox2026-07-03
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
B
Bob · 4 reviews · Verified · Experienced 2026-06-16 ·
★★★★★
Really pleased with the products
Reply from Glossybox2026-07-03
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Great products it’s took a pity to come about a week and a half due to post situation
Reply from Glossybox2026-07-03
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Great selection. I purchaases 4 mystery boxes. All contained good quality products and all different without duplication. As always lovely packaging.
Fantastic deal!
Reply from Glossybox2026-07-03
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
J
Jen · 8 reviews · Verified · Experienced 2026-06-15 ·
★★★★★
Fast delivery
Fast delivery, love the products
Reply from Glossybox2026-07-03
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
First time ordering and one of the items was damaged emailed glossy box and the item was replaced very quickly without and trouble x
Reply from Glossybox2026-07-03
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Fast delivery, lovely items I received, loved all the products ,well packaged ,thankyou
Reply from Glossybox2026-07-03
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
G
Golu · 13 reviews · Experienced 2026-06-29 ·
★★★★★
Not worth the money
Broken and dirty products inside box. The deodorant was broken (cap) and half full and all the products had a black substance on them. The travel face mask was sliced open. Definitely not worth the money.
Reply from Glossybox2026-06-30
Hi Golu,
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the request sent to you via your TrustPilot account?
We look forward to getting this resolved.
Kind Regards,
Stephen
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
S
Sarah · 1 review · Verified · Experienced 2026-06-22 ·
★★★★★
First time using this company and I’m…
First time using this company and I’m really impressed with what I received
Reply from Glossybox2026-07-03
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
A
Anna · 3 reviews · Verified · Experienced 2026-06-22 ·
★★★★★
The free welcome box was a nice touch…
The free welcome box was a nice touch will definitely continue as it's a good way to try new products
Reply from Glossybox2026-07-03
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
