Gnoce

Placed an order on 28th July with the…

Placed an order on 28th July with the lead time stating on the website 7-10 working days. It’s now been 19 working days and my item still hasn’t been posted. I’ve been back and forth with customer services to no avail. I was told it would be sent today (24th August) but unsurprisingly it hasn’t been. The item was ordered as a present which has now been and gone. So upset that I’m without my money or item and when trying to get a date from customer services the avoid the question. Now at a loss as to what to do with no item having paid for it.

Terrible customer service!

Terrible customer service!! My bracelet arrived but it is too small and I have tried to contact them through so many ways and had no response. It’s for my daughter’s birthday and I was expecting better customer service for the price they are!! At this rate I’m going to return it and get her a different one

Amazing products

The product came in an amazing package. Beautifully packed with care, and the items I’ve ordered are amazing! Well made items and beautiful touch on all of them! The delivery time was quick, couple of days from abroad and still arrived fast. The prices are fair and the offer they give is just amazing! Highly recommended for everyone who wants quality and beautiful products! ❤️

Fantastic quality items and service

Fantastic quality items and service. Thank you.

Charm was as expected

Charm was as expected. Fast shipping

Item I ordered arrived on time and was…

Item I ordered arrived on time and was as advertised.

my delivery is so slow still hasn’t…

my delivery is so slow still hasn’t come was told it would arrive before my partners birthday so i could propose absolutely disappoint

love this place!!!

i love the charms i got! will definitely be buying from gnoce again!

Beautiful jewellery

Beautiful jewellery, immaculately packaged and quickly shipped. Couldn’t be happier. Many thanks!

Fantastic company

Great service

Great service, items arrived quickly in lovely packaging. My friend loved her gifts

Excellent

Easy to order, excellent quality, and quick delivery

Terrible

Terrible, worst experience... I am extremely disappointed with my experience with Gnoce and would not recommend purchasing from them based on how they handled my issue. When my order arrived, the charm was broken straight out of the package. I contacted customer service immediately, providing clear photographs of the damaged item as evidence. I expected the issue to be resolved quickly and professionally, but unfortunately that was not my experience. From the beginning, I made it very clear that I wanted a full refund because the item had arrived faulty, I was happy to return the item with a prepaid label which was when I also realised there process to return an item was at a cost. Rather than acknowledging my request and arranging a refund, Gnoce repeatedly tried to persuade me to choose a replacement or select a different product from their website instead. They even increased the value of the replacement they were offering, but completely ignored my repeated requests for a refund. As a customer, I should not have to accept a different product when the one I paid for arrived damaged. I explained this several times, yet my request continued to be overlooked. Instead of resolving the issue, I found myself going round in circles having the same conversation over and over again. What has been most disappointing is not simply that the item arrived broken, these things can happen with any retailer, but the way the situation was handled afterwards. Good customer service is measured by how a company responds when something goes wrong. In my case, I felt that my concerns were ignored in favour of trying to avoid issuing a refund. After exhausting all reasonable attempts to resolve the matter directly with Gnoce, I had no choice but to raise a dispute with my credit card provider. If Gnoce had simply apologised and processed a refund promptly, I would likely have purchased from them again. Instead, what should have been a straightforward customer service issue became a lengthy and frustrating experience. Based on my experience, I cannot recommend this company and would think carefully before ordering from them.

Just really poor customer service

Just really poor customer service. Urgently need to resolve a matter. They put my order on hold without fully updating me. Trying to get this resolved on WhatsApp in time for anniversary date but replies are taking far too long on WhatsApp

Disappointing product after a long…

Disappointing product after a long wait. I’d saved and been looking this for a long time. It took ages to be shipped and then again a long time to be delivered. This was, as they pointed out, on their website that it could take time to be processed and shipped. (They sent a screen shot saying it could take 7-10 business days - it took them exactly 10 business days to ship). However, for in stock items for a large company that must generate a lot of sales, this took longer than it really needed to. That aside, the product itself looks and feels cheap, and is much smaller than it was depicted to be. It really isn’t worth the money spent. I am disappointed but don’t want to have to go through all the hassle of sending it back for a refund after it took so long to arrive! What I can say is the packaging was nice, and the “free” gifts were also ok, but again, not the best quality - anything that comes with a disclaimer about tarnishing probably should be avoided. It’s a shame because they all look lovely on their website, but just goes to show they have invested in good advertising but not in their products or service. Edit: after posting this review the company reached out and offered me a £10 refund which I have accepted. This is also an incentive for me to amend my review, as they have messaged me to ask me to do so. So I have amended it here. Unfortunately, the experience and the product remains the same. I would have perhaps increased the stars had it not been for the repeated requests to delete the review.

Poor poor quality

While I could manage the wait, the quality is very poor considering the price. I bought the pet memorial charm with personalised engraving and to say it's tiny is an understatement. I had to look what I had ordered to work out what it was and which way was up! even the bracelet has a cheap flimsy feel to it. I won't buy from them again and feel its been money down the drain.

Personalised charms

I love my charms especially the personal ones , my dad as just passed away so these charms are so very sentimental to me & because I have the photos of him on two it means he’s with me where ever I go . Thankyou

I have ordered couple of times

I have ordered couple of times, reliable delivery and good quality items.

great quality and price

Terrible

Terrible, I ordered something on the 12th June for my sisters birthday on the 18th June, it failed the quality inspection and on the 7th of July they told me it failed again, waited almost a month for something that should have been with me within a week. Never using them again, terrible service and experience . Shop elsewhere