Go City® (gocity.com) has a 4.3 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Travel & Vacation and its reputation is good. 84% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 77% of negative reviews. Last updated 2026-08-10.
We have utilized Go City passes in several cities and it has been awesome!! We will definitely use again!
Hi Julie, Thank you so much for your amazing feedback! It truly means the world to us and motivates us to keep delivering a smooth, hassle-free experience. We’re thrilled to hear you enjoyed using the pass and can’t wait to welcome you again! Warm Regards, Go City
I couldn't check the Philly bus schedule on the app.
Hi There, We really appreciate your feedback, and it will be used to help identify gaps and improve our service. It is great to hear that you enjoyed using the pass from Go City. We hope to serve you in near future. Regards, Go City
I have used different city cards in different places and I thought the GoCity pass was expensive compared to the number of popular sites it included and did not include. Once we started using the card we realized that maybe not every museum we wanted to visit was included but with the number that were included and the ones we wouldn’t have known about if not for the pass and the food options that were included the pass was well worth the purchase. We calculated our use at the end just to see the value and we had paid off our 6 day city pass by day 3. I had also mapped the areas we would be visiting daily and we were able to have a pass meal at least once a day, most of the time we could get a breakfast and lunch which made any paid events less concerning because we had a “free” meal. Highly recommend if you are planning to do any of the listed museums/events/tours.
We are thrilled to receive your feedback. It would certainly boost our confidence as we strive to provide hassle-free experience. Thank you for taking the time to write a review. We really appreciate the positive feedback. We're happy to hear you enjoyed using the pass while visiting one of our cities. Regards, Go City
We purchased a 6-day Paris All Inclusive Pass Plus. We activated and used it for the first time on 04/07/2026. The official application on our phone explicitly stated the expiration date of the Pass as 11/07/2026 at 12:00 AM, and we strictly organized our entire travel itinerary based on this information. However, when we attempted to use our Pass on 10/07/2026, we received an error warning stating that we had reached a usage limitation even though the pass was displayed as active. Thinking it might be a temporary issue with that specific attraction, we went to another location and tried again, but faced the exact same error. As a direct result of this failure, we were denied entry to several places we had planned to visit, which severely disrupted and ruined our travel plans. When we contacted customer support to report this issue, the agent simply provided us with phone numbers and told us to call them ourselves once we arrived at the venue. As tourists visiting France, we do not have local French phone lines. Calling these numbers even if they are toll-free domestically would mean making expensive international roaming calls for us. We clearly explained to the support team that this was completely unreasonable and requested that they contact the venue directly to resolve the issue, rather than forcing us to act as middlemen. After being told that this was "not possible" either, we were unfortunately left unable to enter the attractions we had paid for. When we purchased this pass, it was heavily advertised as providing access to 72 attractions, and absolutely no such usage limit was mentioned anywhere in your terms. Furthermore, for a product explicitly named the "Paris All Inclusive Pass Plus," any reasonable customer would expect it to be completely unlimited. We have suffered significant inconvenience and financial disadvantage due to your system's error and lack of viable support. We expected an immediate resolution, a clear explanation, and proper compensation for this grievance but we got no response until now.
Thank you for sharing the details of your experience with us. We're truly sorry to hear how much stress and disappointment this caused during your time in Paris. Planning your itinerary around your pass, only to encounter unexpected errors at the attractions, must have been incredibly frustrating. We're also sorry that the support you received did not meet your expectations. Unfortunately, we're unable to locate your order using the information provided in your review. We'd like to investigate your account, the pass validation issue, and your interactions with our support team to better understand what happened. Please contact our dedicated team at [email protected] with your order number or booking details, and we'll be happy to look into this further.
It was the poprawy city card I’ve ever purchised. Many attractions missing and also without public transport.
Go city card sucks
We're so sorry to hear you're disappointed with your pass! We aim to make sightseeing easy and flexible, and we'd love the chance to look into this for you. Please send us a direct message or contact support at [email protected] to allow us to investigate this further.
I have used Go City in New Yor before, as well as in Spain and if you are like me who wants to go EVERYWHERE and do EVERYTHING, this is a great deal for the get-up-and-go type of people to get it all in.
Hi Tina, Thank you so much for your amazing feedback! It truly means the world to us and motivates us to keep delivering a smooth, hassle-free experience. We’re thrilled to hear you enjoyed using the pass and can’t wait to welcome you again! Warm Regards, Go City
The product was what it said it was. Simple to use on the phone. Seamless at entry.
Hi Alistair, Thank you so much for your amazing feedback! It truly means the world to us and motivates us to keep delivering a smooth, hassle-free experience. We’re thrilled to hear you enjoyed using the pass and can’t wait to welcome you again! Warm Regards, Go City
Hi There, This made our day! Your review means a lot to us. We hope to serve you again in the future. Regards, Go City
I agree the pass is really worth it because it simplifies the work of chosing and saves a lot of time... Money? I don't know. However I had booked a walk and in the end I didn't took it but I didn't know how to canceled it: in th Go city app it didn't show the cancelation option like it shows with Tower Bridge or London eye. While I was trying to cancel the activity, the app required to update it, so I did. Next thing the skin had changed and I still didn't find out how to cancel. While doing that, I swept the activity and it disappeared from my choices so I thought maybe it was cancelled. Horrible surprise when I haven't used my pass the first two days bcs I had already booked other activities with other companies and the Go city app ask me to write a review for an activity I didn't take!!! I contacted the costumers service and they were really rude and not empathetic, they just end the conversation and didn't care about the situation. I really felt robbed. The worst is that I didn't have the time to solved it bcs I was in London only for 5 days, I didn't want to waste my time and energy fighting with some random customer service that doesn't give a damn about the costumer. SHAME ON YOU!
Hi there, Thank you for sharing your feedback. We’re sorry to hear about the frustration you experienced with cancelling your booking and understand how disappointing this must have been during your short stay in London. We’re pleased to hear that our friendly Customer Support team were able to assist you, and we appreciate you taking the time to share your experience. We’ll also pass your feedback on to the relevant teams to help us improve the cancellation process and make it clearer for our customers. We hope you were still able to enjoy your time in London.
We had a great trip with Go City in New York. We got the unlimited for the family for the days we were around and was a very easy to use experience and app that allowed us to really make a lot of things. Some of tours and places we had in mind and some other we just took advantage of the moment and the unlimited access, that allowed us to see things that maybe we would have chosen in the first place and we ended up enjoying. If we ever come back to NY we will get it again to do all things we missed and re-do love ones.
Hi Cesar, We are truly grateful for your review and sincerely appreciate your kind words. Your feedback is extremely important to us, as it helps us continue to improve and provide a more enjoyable experience for our customers. We’re delighted to hear that you enjoyed using the Go City pass. We look forward to serving you again in the near future. Warm Regards, Go City
expensive and worse customer service
Thank you for your feedback. We're sorry to hear that your experience didn't meet your expectations. We can see that you've already been in touch with our support team regarding your concerns, and we appreciate you taking the time to do so. We understand how disappointing it can be when an experience doesn't go as planned. Our team has been reviewing your Savings Guarantee request in line with our policy and has requested some additional information to help complete the assessment. If you're able to provide the requested details, we'll be happy to investigate this further Thank you again for sharing your feedback, and we hope we're able to resolve this for you.
Easy to use, great app
Hi David, We are beyond thankful for your review. This made our day! Your review means a lot to us. We hope to serve you again in the future. Regards, Go City
Hi There, This made our day! Your review means a lot to us. We hope to serve you again in the future. Regards, Go City
Facilities to buy and to choose the attractions. Returning unused attractions could be considered.
Hi There, We really appreciate your feedback, and it will be used to help identify gaps and improve our service. It is great to hear that you enjoyed using the pass from Go City. We hope to serve you in near future. Regards, Go City
We used the Go City Pass in Boston and thought it was well worth it. It was a convenient way to explore the city because everything was already paid for, so we weren’t constantly pulling out our wallets or deciding whether an attraction was worth the extra cost. The pass offers a great variety of attractions, giving you the flexibility to choose what interests you most without feeling locked into a rigid itinerary. The app was easy to use, simple for planning our days, and made navigating between attractions straightforward. If you’re visiting a city and want to see a variety of sights and experiences, I highly recommend the Go City Pass. It made sightseeing easier, more organized, and much more enjoyable.
Hi Stephanie, We are thrilled to receive your feedback. It would certainly boost our confidence as we strive to provide hassle-free experience. Thank you for taking the time to write a review. We really appreciate the positive feedback. We're happy to hear you enjoyed using the pass while visiting one of our cities. Regards, Go City
Boat Excursion around the Hisingen Island and Archipelago Tour with guide need to book earlier. In your website, there is no earlier booking option. when we went to book the ticket, all tickets are sold out.
When or if you can schedule the attraction in advance, this is extremely valuable(only a few things). If it’s something that has to be the day of, you’re practically not getting in.
Value for money. Although it was frustrating that certain activities had very narrow windows allowed for Go City users
Hi Sanet, We really appreciate your feedback, and it will be used to help identify gaps and improve our service. We’re delighted to hear that you enjoyed using the Go City pass and hope to serve you again in the future. Regards, Go City
Definitely worth it if you go and do as much as you can. We saved alot of money but we also had a packed schedule, so it just depends on what kind of traveler you are.
Hi Leah, Thank you so much for your amazing feedback! It truly means the world to us and motivates us to keep delivering a smooth, hassle-free experience. We’re thrilled to hear you enjoyed using the pass and can’t wait to welcome you again! Warm Regards, Go City
200 reviews matching