GOELIA - Elevating women's fashion since 1995, where travel more, live more is our brand philosophy. Discover the essence of elegance, gentleness, and romance in your everyday fashion with Goelia. Our clothing brand is passionately curated to offer superior quality garments at the best prices, catering to women who adore travel and embrace life.
Written by the business, not verified by us.
Is GOELIA legit?
GOELIA (goelia1995.com) has a 3.7 out of 5 rating on OK.one, based on 361 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 97% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-25.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the exceptional product quality, beautiful fabrics, and elegant, timeless clothing designs that feel very premium. People also appreciate the incredible customer service team for being exceptionally helpful, polite, and responsive when handling questions or missing items.
Some reviewers were not happy with the return process, noting difficulties when trying to get refund information or return labels. Consumers also mentioned challenges regarding unexpected sizing differences and final sale restrictions that prevent item exchanges. A few buyers felt that certain fabrics felt too thin or cheap compared to expectations.
Auto-generated from all reviews of this business. For reference only.
Want to give a 0 star. Looks like a really bad china brand. I have purchased an item as believe it was an Australia brand. Item arrives with a different brand tag from its branding from China, GLORIA Instead of GOELIA. Size too big than the size indicated on size guide. After purchased from a website, I can no longer find the item online again to check. Totally bad experience to fall for this Chinese scam.
Reply from GOELIA2023-11-17
Hello Natnaree,
We apologize for not providing a satisfactory shopping experience. In order to serve customers from around the world, we launched the international trademark "GOELIA" on September 1st, 2022. "GOELIA" is not an Australian brand, but we do have offline stores in Australia. Due to stock reasons, it's possible that the local warehouse does not have the item in question, so we choose to transfer the goods from Hong Kong to overseas warehouses. Regarding the size issue you mentioned, you can contact us via email at [email protected], and we will do our best to ensure your after-sales satisfaction. Thank you for your understanding.
Sketchy company with sketchy operations based in China
This company is so not trustworthy. Basically an aliexpress shop. I've seen similar clothing in any Chinese department store, and this brand markets it as some quality brand name. Also, their influencer practices are horrible!
Reply from GOELIA2023-11-16
Dear Veronica,
We sincerely apologize for the bad shopping experience.
We are a brand with a 28-year history, dedicated to providing better clothing quality at a lower cost for consumers. All clothes are made of high-quality fabrics.
We uphold the same principles as China's foreign policy, never interfering in any country's internal affairs and never supporting any unjust war. Please rest assured of this. We have suspended our cooperation with the influencer after knowing the situation.
We highly value the suggestions and review and we'll keep improving our customer service. Once again, we sincerely apologize for any inconvenience caused.
Beautiful clothing, and excellent customer service. My package arrived beautifully wrapped in its own lovely stripped dust bag carefully prepared. I also received a lovely notecard. The clothing itself fits beautifully and is of high quality.
I am not sure why there are negative reviews about Goelia it is a fantastic company with lovely customer service and wonderful clothing. I will definitely be shopping there again!
Reply from GOELIA2023-11-16
Hi Anon,
Thank you so much for your love and support of GOELIA. We are a brand with a 28-year history, dedicated to providing better clothing quality at a lower cost for consumers. All clothes are made of high-quality fabrics.
We'll keep improving our customer service. If you have any suggestions, please contact us at your convenience.
An overpriced shop with the worst return cost and process
1. items are significantly overpriced (price as mid-high end clothing but made by very cheap material but I can't tell from beautiful pictures in the website).
2. The return cost and process were unreasonable and unexpected (just like everyone commented before). This was not disclosed until after I made the return request.
Customers need to bear the cost and risk of return, shipping all the way from UK to US! New York.
3. Personally I will never visit this online shop again.
Reply from GOELIA2023-11-16
Dear,
We sincerely apologize for the bad shopping experience. We are sorry we don't have a warehouse in UK now. We'll feedback your suggestions to our team. We high value your experience and review and we'll keep improving our customer service.
Once again, we sincerely apologize for any inconvenience caused.
I had to return my order as it was too small and it cost me £28 to return one item ,I'm not happy at all ,it does say there is no return labels etc and the buyer is responsible for paying the return but £28 that's shocking
Reply from GOELIA2023-11-16
Hi Neil,
We sincerely apologize for the bad shopping experience.
We are sorry that we do not cooperate with any logistics providers in Europe yet. We high value your feedback and review and we'll keep improving our service and products.
Once again, we sincerely apologize for any inconvenience caused.
absolutely awful customer experience. Spent 750£ and had to ship everything back to New York from the UK. Cost me 70£ and a lot of patience to navigate customs. I would stay away at all costs and should have read reviews before ordering.
Reply from GOELIA2023-11-16
Dear Audrey,
We sincerely apologize for the inconvenience you experienced during your shopping process. We highly value the feedback and opinions of every customer, and we are deeply sorry for any dissatisfaction caused.
We'll continue to improve our customer service. To provide better survice, we've forwarded your situation to our team and hope the solution can help you.
So sorry that we do not affiliate with any logistics companies in Europe yet, but your feedback and review is very important to us, we'll keep improving our service and products.
Sincerely apologize for the trouble and inconvenience we brought to you. We would like to hear you vioce.
After reading previous reviews, I was really skeptical to make a purchase here. But I liked the skirt design so much, so decided to give it a try. The order arrived in 2 weeks. And I’m amazed with the quality and how accurate to the pictures it looks. Very happy with my purchase. I would recommend to size up since it’s Chinese sizes not American. I usually wear size S(4), so ordered size M and it fits perfectly.
Reply from GOELIA2023-11-16
Hi Natallia,
Thank you for your love and support of GOELIA. We are a brand with a 28-year history, dedicated to providing better clothing quality at a lower cost for consumers. We'll keep improving our customer service.
Thank you for your suggestions. We'll feedback your suggestions. We are planning to use the new sizing standards for new products next year, when the sizes will be more in line with international sizing standards. Hope you will love our new products.
Be careful, this company is horrible. I requested return and never received any response from them. I had to manually check order status to get shipping address. I shipped the return item (of cause, I paid $10 shipping fee out of my pocket) and tracked delivery. The second day, the return status showed "the return had to be delivered in 15 days!!!!". They refused refund after receiving returned package! The whole process was within 15day from the day I received package to the day of delivery. I emailed their support at Australia but never received a single word response. I don't even care about the value of refund. It simply is not a right attitude to do business.
Bought from this site after watching Lydia Tomlinson, an influencer on YouTube.
Received my item which actually is quite good quality but the item is too small.
The returns process is a MINEFIELD! it’s not easy.
There was no paperwork with my item and I only found the order number to start a return I needed in an email.
You have to return to New York at your own expense so, from the U.K., that’s nearly £30!
I wouldn’t recommend this company based on the returns process alone.
I won’t be shopping here again.
Reply from GOELIA2023-09-26
Dear Michaela,
We sincerely apologize for the inconvenience you experienced during your shopping process. We highly value the feedback and opinions of every customer, and we are deeply sorry for any dissatisfaction caused.
We'll continue to improve our customer service. To provide better survice, we've forwarded your situation to our team and hope the solution can help you.
So sorry that we do not affiliate with any logistics companies in Europe yet, but your feedback and review is very important to us, we'll keep improving our service and products.
Sincerely apologize for the trouble and inconvenience we brought to you. We would like to hear you vioce.
DON'T order from them！ Customer Service NEVER replies back ! Which means no return/refund! I left two messages they never get back to me. My first order (also last order) has $450 worth of refund but I get nothing back since obviously they don't care to reply back to me!
Reply from GOELIA2023-08-16
Dear Freya,
We sincerely apologize for the inconvenience you experienced during your shopping process. We highly value the feedback and opinions of every customer, and we are deeply sorry for any dissatisfaction caused.
According to our records, we provided instructions for returning the items and shared the return address after receiving your message. We understand that you may not have seen this message, leading to an unpleasant shopping experience. We truly empathize with your feelings, and we are confident that our team will promptly handle your return matter.
To resolve this issue, we would like to provide the return address information again. You will receive the address details in the chat box. Please kindly check and take note of it. If you require any further assistance or have additional questions, please don't hesitate to contact us. We will do our utmost to address the issue and ensure your satisfaction.
Once again, we sincerely apologize for any inconvenience caused and appreciate your understanding and cooperation.
Unfortunately I’ve found very little redeeming qualities about shopping at Goelia. I was swayed by influencers who had very positive things to say about the company but I haven’t had a good experience. The clothing is really not very good quality but marketed as premium. The return process is probably the worst of all. For Europe returns you have to ship them back to New York??? It’s costing me £30 to return my items!! Influencers certainly didn’t mention that. I will never shop at Goelia again and I really don’t recommend any one else does either.
Reply from GOELIA2023-08-14
Dear Regina,
We are so sorry for the bad shopping experience. GEOLIA has been specializing in clothes for 28 years and uses high quality fabrics. Let more consumers, with a smaller proportion of expenditure, enjoy a higher quality of clothing has been our pursuit. Because we currently do not have a warehouse in Europe, packages from Europe will need to be returned to New York. We apologize for the inconvenience. We will continue to improve our product quality and customer service.
When I first found the website I carefully picked out a brown cashmere sweater and some brown wool pants, taking care to review every bit of information since I was dealing with an unknown seller. I was delighted to find that the products were amazing- so I decided to buy another sweater in black. I reviewed the description of the sweater and found that it was described as the same thickness and material as the other so I bought it. I was upset to receive a completely different sweater that was thin and see-through. I tried to return it, but they do not offer return labels. Sending it back to China would be so expensive I might as well keep it, but I can't wear it. On top of it all, they pretended to not understand my concern or even the concept of a return label. Buyer beware, but some good deals are available.
Update: They also responded to this post saying, "the return label is in the package." There is not a return label inside the package and in the email they said they would not provide one, so they are lying right now. And like I said, sending it back to China myself would be more expensive than the "sweater" itself.
Reply from GOELIA2023-08-14
Dear customer,
We are so sorry for the bad shopping experience. The return label is inside the package. If not, you can write down your order number and email address on paper and send it to us. We also informed the exact return process in our reply to your email. We're very sorry it didn't work out for you.
Once again, we apologize for any inconvenience we caused. We will continue to improve our product quality and customer service.
SCAM. They put on their website it's free to returns but NOOOO they require you to pay for the shipping cost!!!!!!!!! I have never had this experience. Chinese brand never disappoints me. They market it as high brand and NO, it's very cheap fabric made in China.
Reply from GOELIA2023-08-09
Dear customer,
We are so sorry for bad shopping experience. Due to that our return process is not perfect, the shipping cost of the return for non-quality reasons are at the customer's expense. Once again, apologize for any inconveniences we caused.
I bought two dresses after seeing it on an influencer youtube that I follow and have great experience prior. Not great, when I tried to return from Europe, Return is not free. They offer you 30% discount to keep the merchandise. When I return the items, it took a long time to get a credit, I had to involve my credit card company. Not great. Yes, seems like a China based company although I had not seen them before living in China, was hoping for better fabrics. There are many great china based companies or designers, but this one is not.
Reply from GOELIA2023-08-09
Dear Jennifer,
We are so sorry for bad shopping experience. Due to that our current return process is not perfect, the shipping cost of the return for non-quality reasons are at the customer's expense. Because it needs time to receive the returned package, processing the refund needs a few days. After receiving and checking your package, our colleagues solve the funds as soon as possible.
We apologize for any inconveniences we caused. GEOLIA has been specializing in clothes for 28 years and uses high quality fabrics. Let more consumers, with a smaller proportion of expenditure, enjoy a higher quality of clothing has been our pursuit.
Once again, we sincerely apologize for any inconvenience.
Absolute scam.
Have no idea how “Tina” got my phone number. Saying her family owned the business and then she was asking questions about my finances trying to get bank information and cryptocurrency wallet information.
Stay safe and STAY AWAY FROM THIS SCAMMER! Aka
Goelia1995.com
Reply from GOELIA2023-08-07
I’m sorry to hear that you had a bad experience with someone named “Tina” who contacted you and tried to get your personal information. We will not ask for information such as your financial status, so please take care to protect your privacy. It’s important to remain cautious and not share sensitive information with unknown individuals. Thank you so much for letting us know. Have a great day.
I bought before 2 beautiful dresses and everything was perfect . A few weeks ago I bought again and the package never arrived .
Im trying everyday to reach them to have refund but they don’t answer back when I ask . Very disappointed.
Reply from GOELIA2023-08-08
Dear Marcela,
I’m sorry to hear about your frustrating experience. Here are a few suggestions on how you can proceed:
1、Double-check your tracking information: If you have a tracking number for your package, verify its status online. It’s possible that there may be a delay or issue with the delivery.
2、Contact the shipping carrier: If you find any discrepancies or issues with the tracking information, reach out to the shipping carrier directly. They may be able to provide further details or assist you in finding a resolution.
3、Please contact us by email at [email protected]. Please tell us your order number, we'll check it as soon as possible.
Once again, please accept our sincere apologies.
I actually think the clothing is good quality. But it is a Chinese brand advertising as Australian and that left a bad taste in my mouth. I have shopped from many fine brands from China and loved them. But can't stomach the deceptive image this company presents.
They are based in Guangzhou, everything is made in China, and their only connection to Australia is the one store they have there.
Reply from GOELIA2023-08-02
Thank you so much for recognizing the quality of Goelia's clothes, and I'm sorry it doesn't get your like. Goelia has been dedicated to clothing for 28 years and wants to present better clothes to customers. We have boutigue in Australia, if you have a chance, you can also visit our offline stores to feel it. Hope you can get the best consumer experience.
Pay attention to the other negative reviews. I didn’t and wish I had. The quality of the clothing is not affordable luxury as advertised. Worse, it’s costs a small fortune to return the items! I will not be ordering from this company again. Does not live up to the marketing
Reply from GOELIA2023-08-02
Very sorry for the bad shopping experience. Goelia has been dedicated to clothing for 28 years and has always wanted to present better clothes to customers. It has always been our pursuit to let more consumers enjoy higher quality of clothes with a smaller percentage of expenditure. You can choose the suitable size according to the size guide when you place an order. We hope to make you have a better shopping experience.
Gloeria
GOELIA
Fabrique
LINTICO
Sierra Darien
Lunemuse
Fehaute
Linjer