GoFundMe

Excellence in performance, service, respect, and attention.

Complicated but sorted out

It was complicated because of two email addresses being involved. The person on the online chat helped unravel the difficulties and hopefully funds should be transferred soon. I would have preferred to speak with somebody on the phone but it didn’t seem this was possible.

Thank you very much to your…

Thank you very much to your organization for offering to help someone in a time of great need. I hope my country will soon be among the countries you help.

Customer communication

After chatting with the AI and I needed more information I was put through to Angel who answered all my concerns regarding privacy and setting up a funding

Please watchout

Please watchout. I participate in a fund raising activity and the fund charged me £8.5 extra on 50 i donated. What a shame as they was not clear information on their such hefty margins deductions. Users advised to watched before they donate for a real cause.

Personalized, compassionate assistance

I reached out to GoFundMe for some assistance regarding email notifications. I first used the Chatbot. When that did not resolve my issue, an agent seamlessly joined the chat. When we needed to bring in the beneficiary to the conversation, Terry, the agent, initiated that via email. Terry really went above and beyond trying to help us solve our issue. It was especially meaningful because the beneficiary of my fundraiser is disabled and is not able to use computers as well as he used to. And even when Terry was ultimately not able to provide what we were asking for, Terry offered detailed alternatives. Terry was just so compassionate and responsive the whole time, I was very touched and impressed.

I usually dread the "chatbot"…

I usually dread the "chatbot" especially as I had complex issue to sort, and limited time. Imagine my relief when after a few "expected " questions, the "bot" came back with "transferring you to an agent" Even better, said agent listened to my issues, asked sensible questions and acted quickly to resolve the initial time pressure, and then to resolve the issues completely.

While happy to raise funds for my local…

While happy to raise funds for my local charity, the app itself slowed my phone down considerably. On checking permissions this app is allowed to do anything and too close to spy ware for my liking. I ended up having to uninstall it

What made this experience great is that…

What made this experience great is that it's so easy to create the GoFundMe that works for me. This is the second time I've used them for my cause,(rescuing street cats, trap, nueter and release) I'm very satisfied with the verbiage and the service!

There is so much fraud on GoFundMe me…

There is so much fraud on GoFundMe me sight people using Austin Metcalfs name to grift money and the gofund me platform is allowing it, there is no way I would feel safe using this sight to fundraiser.

The guy named Jose was very kind to me

The guy named Jose was very kind to me. He tried to help me. I appreciate it.

Zero funds for this organization I see…

Zero Stars for this organization I see if you're black you get no donations but if you're white and racist you get all donations it's a crying shame

Need help from the world anyone out there god bless you all

Need youre help people in the world anyone who can help us 🙏

So far it is all good

So far it is all good. Except trying to change the phone number. The young lady who created the GoFundMe put her phone number instead of my phone number, so it's been a bit difficult trying to get updates.

Do not ever expect the unexpected

Not sure what or how others have such great success but i did not

Fast and convenient customer service.

It works, easy to use, and if you have difficulties the customer service is super helpful and responsive.

Mistake resolved

I made a mistake with setting up a fundraiser, but they helped me get it right!

GoFundMe has hamstrung fundraising efforts, use someone else

Mid fundraiser GoFundMe decided to disable everyone’s ability to post individual updates to social media and only allow a general project link to be shared. This forces all the work on the organizer to hunt for re post individual pics which may be way back in a camera roll file into a social media post. This means you are doing this MANY TIMES in a row once to make the gofund me update and then for every social media post made. It also forces donors to have to scroll through each platform to find updates they missed instead of just checking in quickly on what’s currently happening. GoFundMe is Absolutely NOT A customer centric platform now. Our Fundraising outreach was successful UP UNTIL INDIVIDUAL UPDATES WERE DISCONTINUED. GoFund me has lost my trust and removed any value from their platform since they have made crowdsourcing so difficult for users. In the future I will explore other companies models just to avoid this new publishing nightmare. On top of that customer service was terrible at giving me an answer as to why updates were not possible sending me on time wasting efforts troubleshooting tech that never needed it on my end. Weeks of frustration and gaslighting by support staff until I insisted it get escalated. Only then did I get an honest answer from someone.

Feedback

I really like this company, how it’s easy to donate whenever you are able to. If there’s a technical issue, they solve it quickly and ask for feedback. It’s been years since I started using this app and I still do and enjoy doing so

I had a technical error with accounts…

I had a technical error with accounts and my representative found it right away and with my permission they fixed the issue. The entire process was solved in minutes