GoFundMe (gofundme.com) has a 3.5 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Public & Local Services and its reputation is mixed. Opinions are polarized: 63% rate it 4 stars or higher while 30% give 1 star; The business has not yet replied to negative reviews. Last updated 2026-08-10.
I needed some support in verifying that the payments of my fundraiser were going to go to the correct account and their AI chatbot got me in touch with a live agent quickly, and she verified that all was good to go. Great job, Penelope!
All the people who contributed to this cause. Overwhelmingly great response! People helping people.
The interaction with their customer service agents has been extremely good. They answered questions directly, and simply; provided clarity when it was needed and valuable support when faced with specific issues.
When I changed the bank to make transfers to... I was told that my information did not match. This was not true. I sent the same picture of the check the second time and it was approved. I felt that Go Fund Me hoped I'd not take the time to correct and that they would just keep the remaining monies. Would have been easier to 'talk' with a live agent to correct.
I had an issue in connecting my account but they quickly responded to my request and provided solution.
I am not the most confident with anything technical, Lilly from gofundme customer service was outstanding, very clear instructions, no fuss .. straight forward. Excellent
I had a great experience working with Lily. She was extremely patient and very helpful. Customer service was top notch! I truly appreciate her going above and beyond to solve my issues.
I did not notice that the gofundme page added a 17% tip to my donation. I was not intending to leave a tip and asked customer support to remove the tip. They complied with my request right away and refunded the money.
Weirdly difficult to get removed from their various emails lists — it can’t be done on one page. And despite the help from a very nice and informative rep, because of the ongoing battle to remove myself permanently from their marketing emails and other emails, plus now they’re bugging me to leave them more than one type of review — for their rep, for the company — I won’t use Go Fund Me again and will support causes in other ways. This is one annoying organization. Edit: Today, six days after writing this review, I get a personal email saying they forgot to mention that they’d appreciate my leaving a review. That was after I left two reviews — one for the rep, and this one. Would that be called irony that my complaint was about not being able to stop their emails?
Having set up a GoFundMe page after the sudden death of my husband at our home, I found (even with grief brain) the whole set up process simple and easy to understand. When I did have a question it was easy to navigate the customer service/help center which led to the Contact Us and Chat With Ray. Communication is clear and understandable (in my case English). I did have to wait a little while for a response, however it was within a few hours and again was polite and clear in its solution and offer of further assistance should I require it.
Excellent customer service! Isaac was incredibly helpful, patient, and made resolving my issue quick and easy!
how it is all around is great. my experience with GoFundMe is awesome and all though I haven't met my goal I still put full trust in them
I will give 0 stars and close straight away this thieves platform. Trying to make a donation and they try to charge 17.4 % like gofundme "tip"
Brigitte was courteous, professional, and resolved my request quickly. I appreciate her excellent customer service. Thank you."
The agent was very professional and helpful and resolved my issue quickly.
It’s easy and user friendly. I enjoyed everything, except the 28 messages I’ve received about smart goals in one day alone. That’s excessive.
Aside from being difficult to manage and not user friendly we were deleted because we were in violation of policy. The violation we sell hemp oil based personal care products. Apparently we are drug dealers. Hemp based essential oils is an almost $14 billion industry but gofundme is not aware we are a legal product line. Universe Smooth LLC
For some reason I couldn't set up a transfer for the GoFundMe donations to go through to my bank. I contacted customer service because I was frustrated and ready to give up. I told them to just send the funds back to the donors. They were patient and understood my frustration. They assured me that they could fix the problem from their end. I sent the documents that they needed and within a day it was all set up for my transfer to go through. I had no knowledge of how to fix the problem or what to do. They took over and I appreciate it.
200 reviews matching