Very attentive and professional…
Very attentive and professional representatives. Process was very easy.
About Goldco
Data updated- Website
- goldco.com
- Category
- Money & Insurance
- Location
- United States · Calabasas
- Status
- Unclaimed
- Last 12 months
- 102 reviews
- Replies to negative
- 100% (23/23)
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Is Goldco legit?
Goldco (goldco.com) has a 4.1 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 78% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
the complete explanation of the transaction
the knowledge of the personell
The people I worked with at Goldco …
The people I worked with at Goldco were very helpful and knowledgeable. Josh and Stephanie were both very helpful in getting me started. I felt very comfortable in the process of purchasing silver.
They have the absolute worst customer…
They have the absolute worst customer service. Trying to get in touch with a human is pretty much impossible. They need to add more people or more hours because what they are doing now is not working. I've been waiting 6 days for someone to return my call. Someone did finally return my call and handled my request very promptly. After that another representative also reached out to make sure I had been taken care of.
Reply from Goldco2026-01-20
Thank you for sharing your experience. We’re truly sorry for the frustration this caused. Our team has already connected with you and resolved the issue. We appreciate your patience. If you need anything else, we’re here to help.
Everyone was very pleasant and willing…
Everyone was very pleasant and willing to explain things to me, but I wish they made it easier for the lay person to understand since there are so many options to choose from. I need someone that says this is the best option even though I know you aren’t allowed to.
Great experience with transaction
Great experience with transaction. Good rapport with clients.
401k rollover and silver purchase
I would like to thank Ryan Poston for helping me roll over my 401k to a IRA and purchase silver. The Goldco team made it a very easy process and made sure I understood everything before moving forward with my rollover and purchase.
I’m extremely happy with my experience…
I’m extremely happy with my experience with Goldco. The representatives I interacted with were very knowledgeable, helpful and patient. They explained everything I needed to know and answered all of my questions. I feel confident they will be the same if I have future questions. I definitely recommend this company.
pushy -dishonest- no free printed guide…
pushy -dishonest no free investment book they give you one to print. man i spoke with very pushy WANTING TO KNOW MY PORTFOLIO they offered 1/2 oz silver coin if you called them before they called you- false only if they deemed you ready to buy 10k or more. AVOID THEM AT ALL COST
Reply from Goldco2026-01-14
Hi Carl, Thank you for sharing your feedback. As reflected in our thousands of five‑star reviews, this is not representative of how we strive to serve our potential customers. If you would like to provide your physical address, we would be happy to send you a physical copy of our materials. We ask a few basic questions during initial conversations to ensure we provide information that is most relevant to each individual’s needs. You may send your address to us at [email protected], or feel free to give us a call again.
HUGE Scam!
I just got off the phone with a “senior customer care representative” from Goldco who informed me that the only way to get an equivalent amount to my original investment through Goldco is to sell the exact metals that they sold to me back to them. This, of course, only gets me my original investment back - it does not get the appreciated value of my investment plus the increase in market value for precious metals. So in other words, I have lost half of my 401k by trusting Goldco. When they would not return my phone calls about their buyback guarantee, I moved the metals to a different custodian. Goldco is now claiming no responsibility. Since the time of moving the metals, my account has never once decreased by 50% of the original investment and it has only ever increased or decreased by the same amount as the market closing value for each day. Losing half the value of your investment is not normal for investing in precious metals. Buyer beware. Do not trust Goldco with your money.
Reply from Goldco2026-01-15
Hi Corey, Thank you for taking the time to share your experience. We understand how important your retirement savings are, and we take concerns like this very seriously. To clarify, the values shown on your statements reflect pricing provided by your custodian, not by Goldco. Goldco does offer our buyback guarantee on the metals purchased through Goldco. I can confirm the metals you purchased through Goldco would have been bought back for well above your purchase price. However, when metals are transferred out and later sold through a different custodian or dealer, Goldco is no longer able to review the transaction details or offer assistance under our internal processes, including our buyback program. This is why our team explained that any resolution would have required the original metals to remain and be sold back directly to Goldco. We recognize that this situation has been frustrating, and we regret that we were unable to support you once the assets were moved. If you would like us to review any remaining questions or provide additional clarification about how valuations or buybacks work, our team is available and willing to help.
The process was easy enough
The process was easy enough. My only question is why the price for the silver was so high. I did not realize what we were charged per oz until we received the invoice. I understand that you have to make money. I was disappointed that the mark up was over double what the price of silver was showing on the computer.
Quick knowledgeable service
Quick knowledgeable service. They answered all my questions, so I could make a very informed decision.
Associated with FlashPoint
I contacted GoldCo because of Gene Bailey of FlashPoint. I trust Gene Bailey and went on his advice. Timothy Kwon is excellent to work with. He answered a lot of my questions. Most of the people I dealt with were very pleasant. They did help me to pick out my precious metals. I am hopeful this will lead to a good long-term relationship.
Great Experience
Ralph answered all my questions and when I called back to place my order he took care of everything right away.
The Must-Read Review of Goldco
The Must-Read Review of Goldco, Calabasas, CA Goldco defrauded the majority of our retirement comprising of silver. Our account aggregate return over the past four years should have been over 200%. How is it our account total show only an 18% return?! After purchase and doing research, we realized we were charged an extreme markup on the silver sold to us, which amounted to silver markups as high as 162% above spot! BUYER BEWARE! Their entire business platform appears to be based on deceiving clients. At the time this transaction occurred, we relied on the representations of our sales advisor, whom we trusted. Instead, Goldco put the company's interest first gaining for itself HUGE profits while we were left with immense long term losses! Goldco's sales strategy engages in deception and price manipulation. They absolutely cannot be trusted. Efforts to obtain a buyback quote on assets have been met with one stall tactic after another. DO NOT DO BUSINESS WITH GOLDCO! REPLY DATED 1/19/26 In response to Goldco's reply: Goldco continues to apply its deceptive tactics by insinuating that I am misinformed because I am using spot pricing rather that the actual value of my holdings. Yet for 2 weeks, of calling and written communication, I have not received a buy back quote or the actual value of my holdings. Why? Because the price is going to be very close to spot when it should be about 3x as high based on the price I paid as opposed to what the coins were worth at the time. When the coins were purchased, spot was approximately $22 and we were charged $66.50 for "premium" coins that had no greater value than regular bullion that sold for $22. This sale was misrepresented that the coins had greater value, but was not true. This resulted in LOSS OF WELL OVER $600,000! Contrary to Goldco's reply that customer care has reached out to me they have not, and further, have ABSOLUTELY HAVE NOT RESPONDED to multiple requests for pricing. Gary Morgiewicz
Reply from Goldco2026-01-15
Hi Gary, Thank you for taking the time to share your review — we truly appreciate the opportunity to address your concerns. It’s possible that you are using the statement value reflecting spot pricing rather than the actual value of your holdings. As noted on your quarterly statements, custodians report spot value for reference purposes. One of our Customer Care representatives has already reached out to help clarify this and answer any questions you may have. We’re committed to making sure you feel fully informed and supported, and we’re always here to help guide you through any part of the process. We look forward to assisting you further and ensuring you have a clear understanding of your account.
Fast
Fast. Clear. Everything explained.
Easily understood explanations of…
Easily understood explanations of purchase and instructions how to follow procedures
GOLDCO IS A SCAM
I invested 3 401(k) accounts with Goldco. I was given the marketing speech about a guaranteed buyback. I just recently called Goldco to ask for a buyback price and after me calling numerous times, was told they could not give me one for 2 weeks. (I called Dec 2025 and was told to call back on Jan. 16th 2026 for a buyback price). That is unacceptable, that price should be given at any time when asked. What they did give me at the time of my call was the retail value. When checking with another precious metals company, I was told that the silver that I have with Goldco is inferior and not well known also that I was not given the full amount of gold and silver that I paid them. According to current prices at the time of transfer I was way undersold the gold and silver due to a 189% premium overcharge. I do not trust that Goldco is being honest with how much they initially gave to me and that they are hiding my buyback price at this time. BUYER BE AWARE!! Goldco is a scam
Reply from Goldco2026-01-15
Hi Kathleen, Thank you for taking the time to share your concerns. We understand how important your retirement accounts are, and we take feedback like this very seriously. To clarify, our buyback team provides pricing based on live market conditions and the specific metals held in your account. During periods of high demand or market volatility, it may take additional time to generate accurate buyback quotes. Regarding the comments you received from another company, we want to assure you that all metals purchased through Goldco are IRS‑approved for precious metals IRAs and sourced from reputable mints. Premiums vary across the industry based on product type, availability, and market conditions, and we are always happy to review your account with you to ensure you have a clear understanding of your holdings. A member of our Customer Care team would be glad to walk through your statements, your metals, and the buyback process step‑by‑step so you feel fully informed. We are committed to transparency and to supporting our customers throughout their entire relationship with us. Please feel free to reach out directly so we can address your questions in detail and work toward a resolution.
Scammed by GoldCo IRA
I am filing this complaint because I believe Goldco misrepresented the true cost and resale value of the silver and gold I purchased in a self-directed IRA rollover I contributed $135,961.26 my entire account, believing their materials and representatives were honest and transparent. I started my IRA account on 4/11/2023 when silver was at a much lower price. John Vadset sold me on "WE the People" specialty coins which I did not want. Instead, I was charged $71.45 per ounce for 1 oz silver coins overcharged $42.49 per coin. My accountant has calculated that GoldCo stole 2,353 ounces of silver from me. Silver is now at an all time high. We were never given a clear breakdown of how Goldco determined pricing. When I asked, I was repeatedly deflected with confusing talk about spot price, melt value, and status none of which explained why we were paying such high markups. Goldcos account reports show it is rising in value, but only because they apply inflated internal pricing. That number does not reflect what I would receive if I liquidated. I am left with less than half of the amount of coins that I should have received and Goldco took their profits upfront the moment I signed. I am absolutely outraged with the deception of GoldCo. As someone new to silver investing, I trusted Goldco to guide me fairly. Instead, I was steered into overpriced products I cant resell at anything close to what I paid. This feels predatory and deceptive, especially toward those unfamiliar with the precious metals industry. Goldcos model shifts wealth from the customer to the company. They profit instantly, while customers like me hold long-term losses. Even with current pricing I would not break even and would still be at a loss of 2,353 ounces of silver. I want Goldco to acknowledge this pricing model and stop disguising it as wealth protection. Future customers especially those using personal funds deserve transparency, not carefully worded confusion. I want full compensation of the coins they stole form me. You not only stole coins from me, my wife and children. You stole 2 1/2 years of my life waiting for my IRA to cash in. (John Vadset,Jim Assalley,David Brein) You charged me in premium (159.25% over spot). I could have had an additional 2353 ounces of silver. Kim O'Donnell
Reply from Goldco2026-01-07
Thank you for taking the time to share your concerns with us. We want to confirm that we’ve received your message and appreciate the opportunity to discuss your questions directly with management. We value open communication and will continue working with you toward a clear and constructive resolution.
Buying gold and silver
The professionalism of the staff