GOTRAX

My scooter stopped working

My scooter stopped working. I emailed them and sent them a video of the problem as they requested, they made me order one part , that did not solve the problem and there was no return on that part. Then I wanted to order another part but they were sold out. No response to my inquiry on how long before they restock this part. Then no more email replies, they stated they are not a tech support service. I throw up my hands and walk away with a no working scooter. Don't buy their products!

Go trax has the best customer service

Go trax is one of the best companies I've dealt with in my life, they actually helped me out massively after my scooter tire went flat. Being in a small town its my only mode of transportation and without their help, I would have been stuck pulling my daughter everywhere in this horrible kansas heat again which just destroys my health. Thank you gotrax, I hope I can someday purchase more expensive products from you.

Great service and fast shipping!

Do not buy anything from this company

Do not buy anything from this company. They are horrible. They just want the money and then there's no customer support. If you need a part, it'll take you three months to get one and you might be lucky enough that it'll work when it shows up. I hate this company. They have been absolutely horrible to me. My mistake by buying my bike online. If you really want a bike, I'd go to Lectric. Great equipment great customer service and great prices.

Outstanding support

Outstanding support. Very responsive to issues I raised. Fair solutions offered

Horrible customer service

Horrible customer service. Dont buy. Doesn’t stand behind anything. Stuck with broken scooter.

My son takes his scooter everywhere

Really good product. My son has been zipping around since he got the scooter, and I actually really enjoy riding it around as well. It’s very sturdy and well-built. My son is a little over 4.5’ tall and it fits him well.

Over the top customer service.

Slow shipping

Placed an order and received email stating my order is on its way. Checked tracking number and label was created now 11 days later checked tracking again and still not shipped and just label created message.

Gotrax Excellent Value and Customer Service

Excellent customer service and communication! We have bought an e-bike and an electric scooter from Gotrax. They both perform well. I have been impressed with the quality and value. Highly recommend GoTrax products!

Well my overall experience from order…

Well my overall experience from order to receiving my scooter was great, package was not in good condition and I was worried opening It I will find something damaged , but inside packaging was even better the scooter was perfect, before my first ride as recommended I was charging the scooter to full, and in mean time looking around all the feature's and build quality of the scooter I noticed the rear motor hub was missing one of the silver screws I believe they are 6 in total the threads in that hole seem to be stripped , meaning it a factory defect when they assembled the motor unit, it's too early to rate customer support as of now, online their mixed reviews . I'm trying to contact support already for this, moreover I did take scooter for a short ride around my neighbourhood and I was really happy again , as long as they solve this hub problem for me I will be ever thankful. Overall quality is awesome 👍(edit: go trax warranty team has still not reached me out regarding motor issue after I told them in detail what my problem was, initial response was good by their support. and lady on phone has been very helpful Im hoping for best, today 16th July 2026) update, even after describing my problem in detail, after two weeks, they believe my scooter just needs a missing bolt on motor, when it's clear the threads in the hole are stripped from factory and it's needs whole new motor assembly I'm disappointed at this time.(Final edit: 22nd July 26 . gotrax team has finally told me they are sending a new motor unit today, it took a long time, I know it's a big company and sometimes delays can happen but finally at least they are fixing my issue, my experience with customer support has been great. Keep up the good work gotrax I will definitely recommend you as a good brand and good after sales support. thank you.)

Fast delivery and great product

The purchase was seamless and the…

The purchase was seamless and the delivery was fast. Once I had it all put together, I had so much fun. I would definitely recommend the bike to anyone. Especially people new to e bikes and fat tires.

Not happy that I can't take my scooter…

Not happy that I can't take my scooter to an authorized Gotrax repair shop. Unhappy that I have to be the repair tech. Don't have or want to send money for diagnostic tools.

My experience had been great with the…

My experience had been great with the product some of the policy regarding your warranty on certain parts I was unaware of

It was a great experience I found what…

It was a great experience I found what I was looking for easy. Thank you guys.

Best experience

Tracking was very easy and efficient. It was very easy to find the exact product in the website, very well organised and all the products are long lasting and easy to assemble.

I placed an order 3 weeks ago and have…

I placed an order 3 weeks ago and have not received it. The tracking hasn’t even updated and everytime I reach out to support I have gotten NO response.

Connected with the customer service…

Connected with the customer service because I needed a part and wanted to confirm I got the right one. They were quick and provided a link to the part I needed. The kids love the scooter!

Great and I mean Great customer…

Great and I mean Great customer service. They help me out with my issue and I'm happy with the results. And you can't get good customer service Iike this anymore. Thank you.