GOTRAX

Good scooter

Easy to order, quick shipment, great price. Easy to assemble upon receipt.

Good customer service

Gotrax offers a good customer service when needed, I recommend.

Good and nice

I placed an order on 6/30 and during…

I placed an order on 6/30 and during the Shopify experience for checkout, the estimated delivery date was 7/6. We were out of town and that aligned with my son’s upcoming birthday and our return back home. On 7/1 I received notice that the shipping label was printed but FedEx had no shipping. Called on 7/6 at 8:30 Am and spoke with a very nice gentleman. At the end of the day, called back spoke with Catherine. She would not listen to what I was saying and placed me on hold to speak to supervisor/manager at my request. Call ended. Called back the next day, spoke with someone else and I asked for a supervisor/ manager after a hold, Catherine came on. She is now the manager/supervisor when she wasn’t the day before. She started the call saying listen to her or she will end the call. What was I asking for when will it ship and what will my estimated delivery date be. To which no information has ever been provided. I will never order or recommend ordering from your company. The matter is/was not resolved because no information was provided via email or via phone. No estimations and no assistance. When I asked specifically when it would ship or estimated arrival, no one would provide. Additionally, when I explained your own site showed an estimated arrival date (my email confirmation shows this) it does not match your site, which is why I placed the order based on estimated arrival date.

Great customer service and parts…

Great customer service and parts arrived on time. Phone customer service was also able to help me troubleshoot an issue with 1 call.

It's a good and easy way to order parts

Good that I could get parts easy no hassle

My package is on time

5 stars they are on time

I love customer service.They try their…

I love customer service.They try their best to help.I hate that parts are sold out tho.I wish it was more in stock. All & All GOTRAX flex ultra is the best scooter hands down! Thank you! E.F

I purchased a G3 MAX Long Range scooter…

I purchased a G3 MAX Long Range scooter about a month ago and paid $477, including a one-year warranty. Pros: * Fast * Good battery life Cons: Unfortunately, there are several issues that make this scooter difficult to recommend. First, during assembly, the scooter accidentally tipped over onto a carpet, and a part called the Tiller Hook broke. The replacement part costs only $20 on the Gotrax website. When placing the order, I accidentally added two identical parts to my cart. I noticed the mistake immediately and emailed customer service asking them to cancel one of the two items. Their response was that they could not modify or cancel the order because all purchases are non-returnable and non-refundable. For such a simple request involving a low-cost replacement part, I found this policy unreasonable and the customer service disappointing. Second, after only about a week of use—riding just 2–3 miles per day on well-maintained city roads—I got a flat rear tire. I’m still not sure what caused it. I attempted to replace the tire myself, but the process was extremely difficult. When I contacted Gotrax for assistance, I received only a generic video showing how to replace the tire, which was not particularly helpful. Eventually, I purchased solid tubeless tires on Amazon for $35 and had both tires professionally installed for $200. In my opinion, solid tires should be standard equipment on this scooter to avoid the inconvenience and expense of flat tires. As a result, my total investment increased significantly: * Scooter: $477 * Tires and installation: $235 * Additional parts: approximately $20 My total cost is now over $730. For that amount of money, I could have purchased two scooters in this price range. I also looked into returning the scooter, but after reviewing the return policy and considering shipping and packaging costs, it appeared I would recover only about half of what I paid. Keeping it seemed like the less expensive option. Overall, I am very disappointed with this purchase. My advice to Gotrax is simple: improve your customer service policies and consider equipping scooters with solid or tubeless tires from the factory. I believe many customers would appreciate the added reliability and lower maintenance costs.

Great communication

Great communication - very helpful!

It was delivered on time and packaged…

It was delivered on time and packaged very good and a big shout out to FedEx for the delivery on 4th of july

I love the bike so much that o…

I love the bike so much that o purchased a second one, for my husband'

Buy Gotrax

my first gotrax I ordered something happened and it never got delivered. waited 3 weeks. 2nd time I ordered on Tuesday and it was delivered by friday. The GX3 is an amazing scary fast and powerful scooter. that front wheel drive grabs and climbs almost anything. havent found a hill that it wouldnt climb yet. Thank You Gotrax

R1 battery

their customer service responded pretty quick pertaining my issue even though the tech./parts department has not responded back yet on my order status for a battery i ordered several weeks ago & have paid for it no status yet on shipping update about an hour after this reveiw i received email that battery shipped all good

Gotrax Screen Reviews

Plain and simple. Ordered a GX1 scooter is early April. Less than 30 days the scooter breaks. Warranty department sends me repair parts to fix that didn't work. Now waiting on another part to see if that fix the problem. Second I've left two reviews on their website that has never made due to I believe they only want good reviews. Warranty is completely trash and misleading.

Money hungry- no customer care

I ordered the wrong model charger at 10 PM online. I called them the minute they opened the next morning to ask them to cancel it so that I could order the correct model charger. I was told I cannot make changes to an order after 4 PM. How am I supposed to make changes to an order before 4 PM if I ordered it at 10 PM online? They would not help me at all in the morning, even though I could see from my online order that it had not been fulfilled or shipped yet. They could have easily canceled the order for me and I would have ordered the correct model charger from them in that moment. They do not care about customers at all. All they care about is getting as much money as possible.

First purchase direct from manufacturer. Second scooter purchase

Web site and checkout was easy. I will follow up with review when I receive it.

The tires on my GX1 got punctured and they ghosted me

The tires on my GX1 got punctured. I contacted support for help, and after they told me to do the change myself, by providing suggested tires, they said I can do the repair by my self with some simple tools. I tried for a few days to put the tires on with said tools. It did not work. By this time, I had already taken both tires off the motor and rims, making the scooter completely unusable, as they suggested. After, I replied to the email saying that it’s not possible. No reply. A week went by, and I said “Waiting for your reply”. Once again, no reply. Keep in mind, I depend on this scooter for my commute. At this point, I was tired of trying to get them to contact me, so I took it to a bike shop. They said that you need a hydraulic tire machine to put the tires on, and could not be done by hand. They recommended a tire shop. The tire shop said their machines were too big. They recommended a dirt bike shop. They said the same then recommended a lawn mower shop. Yet again, same result. By this time it has been 4 months, and I have went to every single bike, tire, ebike, dirt bike, atv, lawn mower shop in my area. I contacted them again threatening to leave a bad review, and within 1 day I got a response. (How convenient!) I told them I am fine to pay, I just need tires so I can ride my scooter. They asked for a photo of the tires then sent some useless videos which only showed taking the tires off. I told them it didn’t help, and once again, they ghosted me. Now it has been around 5 months, and they leave me no other choice but to leave this review and buy motors. I’m upset because it was their recommendation that I should change the tires myself and then they ghosted me and left me alone with a useless scooter. This service sucks, would never recommend. Stay away, go buy an apollo or something, it’s worth the money. (for gotrax: I contacted under the email vihaan.net@outlook)

I had one decent experience with this…

I had one decent experience with this company and it’s only one I dealt with a manager as soon as I receive the bike within four days, the brake broke on it. And now it’s been 16 days and I haven’t been able to receive a replacement part and nobody from customer service will respond to me allegedly it’s in transit not mind you. I had to pay an additional $35 for this broken break I ordered it on June 16 still no ETA for delivery so we bought a bike. My son got to ride it for three days and the last 2 1/2 weeks it has been sitting because I cannot get a a replacement part from this god awful company. They will be and switch you. They will do something nice or you think their service is great and then just go right back to the terrible service. Dont. believe a single good thing written about them

Defective Bike on Arrival, No Replacement Timeline, No Refund

I purchased an S2 directly from their website, and the bike arrived on schedule. Unfortunately, after assembling it and powering it on for the first time, the motor immediately produced a loud and continuous clicking noise. I emailed customer support and provided a video demonstrating the issue. After several days without a response, I had to follow up myself. Their initial recommendation was to adjust the brakes, which I did, but it made no difference. Eventually, they acknowledged that the motor was defective and needed to be replaced. The problem is that they currently do not have replacement motors in stock and could not provide any estimate as to when one would become available. When I requested a refund, it was denied because the bike is technically covered under warranty. This is completely unacceptable. The company sold me a defective product and is now expecting me to wait an indefinite amount of time for a repair, with no clear timeline or resolution. To make matters worse, I tried calling their support line for two consecutive days and was unable to reach anyone. No one returned my calls. Email support has been equally frustrating, as they simply repeat company policy rather than offering any meaningful assistance. Basically telling me I'm stuck with a broken bike. Overall, this has been a very disappointing experience. I would strongly caution potential buyers about the quality of both the product and the after-sales support.