GrabTaxi Holdings Pte. Ltd.
Grab (grab.com) has a 1.8 out of 5 rating on OK.one, based on 310 user reviews collected here. It is listed under Business Services and its reputation is poor. 65% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Customer service, App. Last updated 2026-10-24.
Most reviewers were let down by their experience overall. Customers frequently complained that customer support was completely unhelpful, making it extremely difficult to reach a real person when urgent problems arose. Reviewers also reported frustrating delivery delays, unreliable ride bookings, and unexpected extra fees and charges added by drivers during trips. Though some reviewers were not happy with major issues, a few other people felt that the application worked well for ordering food and booking rides during their travels. Consumers and passengers noted that certain drivers offered reliable transport, transparent pricing, and pleasant assistance throughout their journeys.
Auto-generated from all reviews of this business. For reference only.In Bali, the driver ask us for money to pay a toll, we gave him (notes) and then he added the toll again to be charged in the credit card. We just noticed that after 24 hours so grab didn't return us the money, what I find unacceptable.
It’s useful as we don’t have much options in Malaysia, but actually when you submit an order doesn’t matter how long takes even few hours there no way to cancel so it’s like customers are not important and priority but if even restaurants doing something wrong we need to invest our money and time to flag it, if they come back to you only can go through the problem
Grab has zero regard and care for its customers. In the Philippines, there is no customer support whatsoever. Most drivers and riders are rude, mean, and never reply. Ive had numerous times where my food delivery is never delivered to me but on the app the rider will complete it and never reply to messages. And the only thing you can do is submit a form which will take days for them to investigate but nothing ever happens. I am mind blown as to how GRAB is still allowed to operate. Just look at all the reviews. They need to be investigated and shut down.
They no longer QC their food merchant or drivers, I'm not saying there aren't any good drivers or merchants out there but the quality of service contrast widely from their competitors. Drivers simply cancel at the last minute with no consideration that customers had to wait 10mins for them to arrive, giving a compensation voucher is not the solution, everyone's time is at stake. Imagine the entire ordeal took someone 30mins to get a ride entirely. It's bs honestly and I'm quite near boycotting grab services altogether. There should be a feedback/rating option for customers who experienced drivers cancelling their ride and not picking up their customers with no valid reason!
As long as we allow the most dumb losers to program apps like this the world will be lost thats for sure. Obviously programmed by total amateurs (not even a change of country works!!!) Chaotic and zero intuitive. Thats pretty much the result of the last fools with zero skills and less than zero positive intentions !!! Simply sick !
We used Grab in Bali and Kuala Lumpur. It was good in Bali but in Kuala Lumpur we had one driver that added extra tolls and surcharges. Our journey back from Genting cost 30% more than our journey there. There's also an extra surcharge for using an overseas credit card even though you're paying in their currency. Overall using a Grab is convenient but the price your see won't be the price you pay as drivers can add whatever they want. If you are on holiday and leaving soon, you won't have time to dispute the costs because once you've left the country, the app says you're out of region so you can't dispute.
Drivers cancel all the time in a row. Makes you late for any meeting. They never reply to messages, over charge, and grab never makes any effort to fix the issue.
Works like a charm on Borneo. Solid service, app works perfectly fine. A bit difficult to navigate to a solution so you can pay for services in cash instead, as my card was suddenly and unexpectedly cancelled by my bank. But that's not Grab's fault. Everything was solved eventually.
Three drivers cancel last minute after I have assured them I was waiting and after waiting for them. One tried to convince me in messages to go to a different destination (another shopping mall), made me wait 10 min and then cancelled when he was 1 min away. Poor Grab complaints policy as well.
Tried to make an advance booking but the app simply refuses in the final step. It doesn't give an error or suggestion of what is wrong, the schedule button just blinks. I have made advance bookings before. It works one day, but not the next which is unreliable and useless. Tried with different accounts, destinations, etc. Tried to contact support, but could not get thru.
Driver refused to cancel job due to having a suitcase, he was asked politely so we could arrange another vechile and swore and threatened my father and nephew for no reason. Then drove of like a little b**** so he can rob 21RM from my bank account. I believe he could have been under the influence or drugs or alcohol due to his aggressive rudeness but very sad to see a Muslim drink let alone drink driving and endangering customers. I could not book another Grab due to this and wasted over 30 minutes of my life. His face will now be put everywhere in the internet, Instagram, Tik Tok and all social media platforms. This is an extremely bad look for Grab. His details are below for others to avoid. GRABCAR SDN BHD (108944-V) Nama pemilik kenderaan: NORHELMI BIN MOKHTAR No pendaftaran kenderaan: VX4826 Muatan tempat duduk: 5 Janis kenderaan: PERSENDIRIAN No rujukan permit (Induk): TE-VY4826 No rujukan permit (Sub): GRB325255 Tarikh mula permit: 11 JULAI 2023 Tarikh sahlaku permit: 11 JULAI 2023 English: Vehicle Owner’s Name: NORHELMI BIN MOKHTAR Vehicle Registration Number: VX4826 Seating Capacity: 5 Type of Vehicle: PRIVATE Permit Reference Number (Main): TE-VY4826 Permit Reference Number (Sub): GRB325255 Permit Start Date: 11 JULY 2023 Permit Validity Date: 11 JULY 2023
Grab non longer works for overseas visitors. Its Rubbish. I was using grab last visit in Dec/Jan. Charging an Attached cr card. Now they have changed it so that they not only deliberately collect all of your cr cards. But refuse to accept them including Visa/Master card. And you cant pay with a friend’s GCash account because they dont allow that function with an Australian Mobile # - USE a taxi. They have become more nuisance value then they are worth and you have question why they keep collecting visa and master card data when they DONT accept themcolud be passing that data on?
3 times in a row we were missing food what a joke do not use this clowns, I recon the delivery person must eat the food while delivering i will never use them again, these guys a disgraceful
When I order food, it sometimes doesn't default to my default home. It's very annoying as it chooses another pin location and i have to wait til the order ready to message the driver of my address. FIx it !!
Used Grab from day one 21 May till 4June 2025, always on time always polite and fantastic service in every respect as we used them only ,whether it was a 25000 ride or 500000 it was absolutely value for money and shows how we get completely ripped off on the UK….thank you Grab drivers
Grab Taxi has been useful to use at an affordable rate traveling around Thailand would fully recommend it.
Everything is be coming more and more expensive now, one star for the Service
Always enjoy a ride with grab - easy, convenient and fast.
I like the service but I think they are not fair towards employees. I appreciate the variety they feature and the fact that it is useful in many countries so i don’t have to install new apps
One driver accepted our request initially but cancelled almost immediately. Then, this one accepted the same request from us but he just stayed at one point without moving. The picture for the profile shows of an Indian man with all the religious markings on his forehead. I tried to call him about 5 times but he didn’t bother to answer my call. We waited close to 10 minutes and just watched him being idle at one spot. We suspect that Grab drivers are behaving this way due to the fluctuating fees. I made this booking for my husband and he was catching a flight. Shame on the driver for behaving like this and bigger shame on Grab for allowing them to play this game.
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