Customer service was great
Customer service was great, responded in a timely manner and were polite and helpful.
About Graduation Outlet
Data updated- Website
- graduationoutlet.com
- Category
- Shopping & Fashion
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 4 reviews
- Replies to negative
- 78% (7/9)
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About this business
Graduation Caps, Gowns, Graduation Tassels, Diploma Covers, Honor Cords, Hoods and more!
Is Graduation Outlet legit?
Graduation Outlet (graduationoutlet.com) has a 4.7 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 78% of negative reviews; 4 of them were added in the last 12 months. Last updated 2026-09-01.
What people say
A company that’s doing it, right
You provide a great product, the ordering mechanism that you have works extremely well and you always receive your order intact. No back orders no missing products. It’s great to work with somebody that has it together.
I mistakenly ordered kid caps and they…
I mistakenly ordered kid caps and they graciously accepted them back. The right caps came in 3 days I am forever fateful that graduation outlet took care of me with great care and no worries.
Arrived fast and was exactly as it was…
Arrived fast and was exactly as it was shown and what I expected.
Fast service. Great product.
Ordered graduation hoods. They were well made and looked beautiful.
Had a great experience
Had a great experience. Received my package in a timely matter
Unable to complete order after taking…
Unable to complete order after taking money, refunded without issue and communication was good, but I still needed the gown.
Reply from Graduation Outlet2024-12-03
Hi Amy, You placed the order on Nov 18th at 9:30PM. We emailed you first thing in the morning on Nov 19th, letting you know the hood color combination you needed required a custom hood to be made, which took 4 weeks. On Nov 20th, you let us know to cancel and refund and we did so the same day. Within 2 days of placing the order, we communicated that the order could not be filled by the time needed and refunded you for the entire order. We provided the option to take off the hood and ship the gown, cap and tassel, but you did not ask for that option. Your review states you did need the gown, which we had and offered to ship. If you still need it, please let us know. We can ship out everything but the hood today.
Order came in on time.
Speed of the order shipped and customer service contacted me about availability and helped me make arrangements to order something to get in.
Pleased with our order
Graduation Outlet was easy to work with for our homeschool organization graduation and we received our shipment super fast! The prices are reasonable for a quality set.
Fast communication and delivery
Fast communication and delivery, good product.
Thank you for the rapid turn around
Thank you for the rapid turn around, the cords have been a huge success. Thank you!
Great Service!
Easy to use and loved the notifications of Delivery
Great quality of items
Order was quick and delivery very efficient.
Excellent Customer Service & FAST Shipping!
Excellent Customer Service! AMAZINGLY fast shipping!
The Tam arrived on schedule...however…
The Tam arrived on schedule...however the quality was not what I thought.
The fit on the graduation attire I…
The fit on the graduation attire I ordered was not true to size for me. I measured and ordered correctly, however, it was too tight in the bust area. I had to leave mine robe open in order not to look like a stuffed sausage. It was rather embarrassing, as I had to make a speech.
Reply from Graduation Outlet2024-11-25
I am sorry that the gown did not fully zip. The XL gowns take up to a 48" chest. Our gowns are true to size and if the measurement was taken with the clothes you wore under the gown, then a 48" chest would zip to fully close.
I was very surprised that the hat was…
I was very surprised that the hat was well made, right color and overall grateful for the quick shipping.
Excellent company
Graduation Outlet was so easy to work with. They were quick in responding, quick in shipping, produced a great product, and the price was very affordable. I highly recommend them!
Lack of organization
Lack of organization Graduates need to have a call time and practice ahead of time but other than that, it was fine.
I made a mistake in entering my address…
I made a mistake in entering my address and Amy was quick to respond. My order still arrived on time!
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