Great Value Vacations (greatvaluevacations.com) has a 4.3 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Travel & Vacation and its reputation is good. 83% of reviews are 4 stars or higher and 6% are 1 star; The business has replied to 94% of negative reviews. Last updated 2026-08-10.
What people say
A
Amy Sue O · 1 review · Verified · Experienced 2026-06-01 ·
★★★★★
If I could rate them a zero I would
If I could rate them a zero I would. Because I didnt buy insurance because it never pay you back and I didnt feel comfortable going over seas with the war and they wouldnt do anything for me. Not even just change it to another location. This is very disappointing seeing how 3500 was spent and gone and nothing in return. So moral of the story goes if you dont mind losing money if something happens but I will never use them again. The insurance wont pay without doctors note or proof not just because your plans changed or had extenuating circumstances. Very disappointed 😞
Reply from Great Value Vacations2026-06-02
Amy: The travel protection that we offer is a cancel for any reason pre departure cancellation coverage.
When you booked your vacation on our website, you clicked the below statement.
No thanks. I prefer to decline this Travel Protection Plan and understand that my trip is fully non-refundable.
With that aside, when you reached out to us to discuss options, the area you were scheduled to travel to was not affected in any way. All flights were operating and all hotels, as well as tourist sites, were welcoming guests. With that, any cancellation would have been voluntary on your part.
Thanks for allowing us the opportunity to clarify this.
Regards: Great Value Vacations
R
RP · 1 review · Verified · Experienced 2026-05-25 ·
★★★★★
Great trip
This is a wonderful trip, from the airport transfers and activities. The hotel is in perfect location making sightseeing truly seamless. A well balanced itinerary, I highly recommend.
Reply from Great Value Vacations2026-06-02
Dear Valued Customer,
Thank you for sharing your wonderful experience with us. We are delighted to hear that the airport transfers, activities, and hotel location contributed to a seamless and enjoyable trip. Your recommendation means a lot to us, and we appreciate your kind words.
Best Regards,
Great Value Vacations
Wrong train station listed on your travel docs from Budapest to Vinenna. Cost us x2 uber rides and almost missed train. Not happy about this. bi
Enjoyed trip but travel doc was not accurate (train travel). Incurred additional costs (uber rides) and almost missed our train.
Reply from Great Value Vacations2026-06-02
Nancy: We're sorry to hear this! Please reach out to us via the 'Help' tab on our website and provide more details so that our customer service team can look into this for you.
Despite that issue, we're glad to hear that your trip was a success.
Best regards: Great Value Vacations
J
Julia Ann Helm · 2 reviews · Verified · Experienced 2026-05-25 ·
★★★★★
Book with Ease
The trip was easy to book and nicely coordinated with flights, hotels in great locations, and the train ride from Porto to Lisbon. We took advantage of a few of the tours that were educational and a neat experience.
Reply from Great Value Vacations2026-06-02
Dear Valued Customer,
Thank you for sharing your positive experience with us. We’re delighted to hear that the trip was easy to book and that you enjoyed the well-coordinated flights, hotels, and train ride. It’s wonderful that the tours added educational and memorable moments to your vacation. We appreciate your feedback and have shared it with our team.
Best Regards,
Great Value Vacations
We have booked at least 7 trips with GVV. We just completed the affordable Tuscan castle experience and we were so disappointed with 2/4 hotels that I really thought your company should know.
Rome hotel; Grand Hotel Fleming had a lot of mold in the bathroom and the room was extremely small. We talked to the front desk and the stated that all their rooms were like that.
The shower/tub was awful, very high tub and only a small piece of glass to stop the water therefore lots of water all over the floor after showering.
Tuscan castle; Castello di Montegufoni
This is by far the worst place we have stayed with GVV!! The pictures online aren't common spaces but their most expensive rooms and the castle is in need of repair . The mattress was so hard we hardly slept the whole time we were there. The first room was like a dungeon and we needed to contact GVV customer service to get moved. They told us that GVV customers got that dungeon room and she wasn't going to move us until I called GVV. The castle was run down, dark and dingy and cold and they charged for heat. This castle was our biggest disappointment of our trip. We would never stay in this castle again or recommend it to anyone!!
The Florence walking tour and Fattoria San Michele a Tori wine tasting were great tours. We really enjoyed both of them.
Venice hotel; Best Western Plus hotel bologna was really nice, quiet & good breakfast. Located across from the train station made it so easy to ride only 2 stops into Venice.
The rental car on this portion of the trip was really nice. Noleggiare was very easy to deal with.
Trip to Malta and Sicily:
First of all I'm not sure why you didn't book us on the high speed ferry which only takes 90 minutes from Malta to Sicily instead of a half day of flights? Also there is a direct flight from Malta to Catania as well.
Malta:
The Hotel la falconeria was wonderful. Nice room, great breakfast and staff.
The walking tour was booked on May 17th which was a Sunday. When we got to the hotel we got the walking tour package and it stated that the tour was on the 18th. We already had another tour booked on the 18th. I called the tour companies emergency number but no one answered then I called GVV but they were unable to help. I finally got someone on the phone Monday morning and she rebooked us on an overcrowded Mdina city tour.
Hotel arathena rocks was an amazing hotel. We paid 80€ to upgrade our room for 4 night to an ocean view which was 100% worth it. The first room looked at the parking lot and wasn't as nice as the upgraded room. Breakfast at the hotel was nice and the hotel did a great dinner. The pool area was beautiful.
The Cooking class that GVV booked for us was one of the best coming classes we have done.
I always feel that the agents at GVV are extremely nice and helpful. Jared helped combined theses 2 trips together and was very patient and helpful.
Please feel free to call me with any questions.
Reply from Great Value Vacations2026-06-01
Tracy: Thank you for taking the time to share your detailed feedback which we have also shared with our team for their information.
Despite the issues you experienced, we are happy that, overall, you had an enjoyable trip and we hope to assist you with future vacations.
Best regards: Great Value Vacations
J
Jim Graham · 2 reviews · Verified · Experienced 2026-05-24 ·
★★★★★
The trip guided by Cosmos met all my…
The trip guided by Cosmos met all my expectations based on your description. It was well priced. Guide was excellent. Trip was well organized.
Reply from Great Value Vacations2026-06-02
Dear Valued Customer,
Thank you for sharing your positive experience with us. We are delighted to hear that the trip met your expectations, was well priced, and that the guide and organization were excellent. We appreciate your feedback and have shared it with our team.
Best Regards,
Great Value Vacations
C
Christopher S · 1 review · Verified · Experienced 2026-05-24 ·
★★★★★
Great vacation good place to stay worth…
Great vacation good place to stay worth the money easy booking
Reply from Great Value Vacations2026-06-01
Dear Valued Customer,
Thank you for sharing your positive experience with us. We're delighted to hear that you enjoyed your vacation, found the place worth the money, and appreciated the easy booking process. We truly value your feedback and have shared it with our team.
Best Regards,
Great Value Vacations
K
Kim · 3 reviews · Verified · Experienced 2026-05-22 ·
★★★★★
Perfect anniversary trip.
We booked our flight and hotel through Great Value Vacations. The check-in for our flights went smoothly. The hotel (Hilton Hawaiian Village Rainbow Tower) was spectacular. The rooms had been recently upgraded. Our room was large and had two balconies, one overlooking the ocean and the other overlooking the man-made swimming lagoon.
Reply from Great Value Vacations2026-06-01
Dear Valued Customer,
Thank you for sharing your wonderful experience with Great Value Vacations. We're delighted to hear that your flight check-in went smoothly and that you enjoyed the spectacular accommodations at the Hilton Hawaiian Village Rainbow Tower. It’s great to know the upgraded room and beautiful views added to your stay.
We appreciate the feedback and have shared it with our team.
Best Regards,
Great Value Vacations
We went on the trip to Banff, Jasper, Lake Louise. We got the package with the air, car, hotels. We had a very good flight. The car we got was brand new and it was a small suv. It came in handy driving in the unpredictable weather. The hotels were 5 stars, so comfortable and very appropriate in the areas we visited. Hotel Le Germain Calgary was the fanciest boutique hotel. The staff were so welcoming and helpful. The charcuterie breakfast was the best. The Buffalo Mountain Lodge was just perfect for Banff. We had a wood fireplace in our room that was just so appropriate for the lodge style living in Banff. The Crimson in Jasper was located in a perfect spot. We could not even hear the train going by, and if we did they included earplugs. The food at this hotel was perfect. The Moutaineer Lodge staff were very friendly and informative. I don’t think I would have been able to find such perfect places on my own for the great value that I got.
Reply from Great Value Vacations2026-05-31
Dear Valued Customer,
Thank you for sharing your wonderful experience with us. We are delighted to hear that you enjoyed the flight, the brand new SUV, and the carefully selected 5-star hotels during your trip to Banff, Jasper, and Lake Louise. It’s great to know that the accommodations, from Hotel Le Germain Calgary to Buffalo Mountain Lodge and The Crimson in Jasper, met your expectations and enhanced your visit. We appreciate your kind words about the staff and the thoughtful touches like earplugs at The Crimson. Your feedback means a lot to us, and we have shared it with our team.
Best Regards,
Great Value Vacations
The personal touch. Great guides very knowledgeable. Everything went off without a hitch .
Reply from Great Value Vacations2026-06-01
Dear Valued Customer,
Thank you for sharing your positive experience with us. We are delighted to hear that you appreciated the personal touch and found our guides knowledgeable. It's wonderful to know everything went smoothly for you. We appreciate the feedback and have shared it with our team.
Best Regards,
Great Value Vacations
We had the best experience booking our vacation with Kerrie Morrow she took the time to understand exactly what we wanted and put together a wonderful itinerary. Every aspect of the trip—from the flights to the resort accommodations and excursions—was seamlessly coordinated, allowing us to truly relax and enjoy our time." We really enjoyed so much our trip for South Spain! Thank you so much dear Kerrie! You are the best!!!!
Reply from Great Value Vacations2026-06-01
Dear Valued Customer,
Thank you so much for sharing your wonderful experience with Kerrie Morrow. We are delighted to hear that she took the time to understand your needs and created a seamless itinerary for your trip to South Spain. Your kind words mean a lot to us, and we have shared your feedback with Kerrie and our team.
Best Regards,
Great Value Vacations
It was my first time booking with them and think they did great. I recommend you confirm all your bookings (room and flight) with enough time fix anything if needed.
Reply from Great Value Vacations2026-05-30
Dear Valued Customer,
Thank you for choosing Great Value Vacations for your first booking and for sharing your positive experience. We appreciate your helpful tip about confirming bookings in advance. Your feedback has been shared with our team.
Best Regards,
Great Value Vacations
Dear Valued Customer,
Thank you for sharing your awesome experience with us! We appreciate the feedback and have shared it with our team.
Best Regards,
Great Value Vacations
Extra fees added upon arrival and inconvenient hotel locations extremely rude staff at the third hotel. - Villa Pace Park Hotel Bolognese TREVISO, ITALY
We had a trip booked through you with a pick up of a card in Rome and a drop off in Venice. We got charged an additional fee when we arrived for the car car drop off location being different than the pick up one which was part of the package so that was not cool to find out. Two of their three hotels did not allow us to use the amenities the third hotel in Venice area. The staff were rude.
Reply from Great Value Vacations2026-06-01
Christi: Thank you for taking the time to share your feedback which we have also shared with our team for their information.
We're not showing that any hotels had any facility closures during your stay. Please reach out to us via the 'Help' tab on our website and provide us with more information so that we can assist you further.
In regards to the car drop off fee, we do have the below notation on the vacation package page - viewable prior to booking. We apologize if you missed this information.
*Please note: In Italy, certain car categories will incur an additional drop-off fee when returning to a different location within the same city. Drop-off surcharges will apply to all categories when returning to a different city. These fees vary based on the category of car rental and the drop-off location, and are required to be paid on-site at the time of rental.
Again, thank you for your feedback. We hope that, overall, you did enjoy Italy and all that it has to offer.
Best regards: Great Value Vacations
Great trip. I would travel with this company again. Thank you.
Reply from Great Value Vacations2026-05-31
Dear Valued Customer,
Thank you for sharing your positive experience with us. We are delighted to hear you had a great trip and would choose to travel with us again. We appreciate your feedback and have shared it with our team.
Best Regards,
Great Value Vacations
S
Steven W · 1 review · Verified · Experienced 2026-05-29 ·
★★★★★
From skeptic to excited customer
I was so skeptical but my flights and hotels that were booked through GVV were all legit and easy to use. I also did not have to pay resort fees, as promised. I have always booked my own travel because I worry about scammy sites, but now I am searching GVV for my next great deal! The one thing that I didn't like, that GVV probably couldn't really control was that changing dates and airports had big changes in prices and I had to spend a while finding the best rate. It was also unclear when I added 5 people to a deal if it would get me two rooms or one.
Reply from Great Value Vacations2026-05-31
Dear Valued Customer,
Thank you for sharing your positive experience with Great Value Vacations. We're glad to hear your flights and hotels were easy to use and that you appreciated the absence of resort fees as promised. We understand that pricing changes and room details can be confusing, and we appreciate your feedback on these points. We have shared your comments with our team to ensure clarity for future travelers. We look forward to helping you find your next great deal!
Best Regards,
Great Value Vacations
Thanks for laying the ground work for our italy trip. Flights, hotels and car all went smoothly. It was a great trip.
Reply from Great Value Vacations2026-05-29
Dear Valued Customer,
Thank you for sharing your positive experience with us. We're delighted to hear that your flights, hotels, and car arrangements went smoothly and that you had a great trip to Italy. We appreciate the feedback and have shared it with our team.
Best Regards,
Great Value Vacations
J
Jason Ford · 3 reviews · Verified · Experienced 2026-05-28 ·
★★★★★
We were booked for the first 4 nights…
We were booked for the first 4 nights at the Hampton Inn in Portland, ME. When I went to take a shower the first night, the soap bottle was empty. The second night there was loud banging that sounded like it was right outside our room. It lasted for more than a minute at 3:00, 4:00 and 5:00AM. We could not sleep, so that night was ruined and the next day was ruined. We checked out early and expect to receive a full refund for those 4 days. We booked at a motel on the beach which was very pleasant.
The rest of our trip was great! We enjoyed Kennebunkport, Wells, Bar Harbor, Acadia National Park and Bangor. It was a most enjoyable trip after the first two days.
Reply from Great Value Vacations2026-05-29
Dear Valued Customer,
We are very sorry to hear about the issues you experienced during your stay at the Hampton Inn in Portland. We understand how frustrating the empty soap bottle and the loud noise early in the morning must have been, especially when it affected your sleep and overall trip. We appreciate you sharing this feedback with us and have shared it with our team. We're glad to hear that the rest of your trip, including your time in Kennebunkport, Wells, Bar Harbor, Acadia National Park, and Bangor, was enjoyable.
Best Regards,
Great Value Vacations
There are some good deals available on GVV and I have taken advantage of several offers over the years. Be sure to review the flight details and pick one that really works, and yes this will increase the trip price but it will be worth it to get a trip itinerary that works for you. Also, we’ve had some really nice hotels and some borderline accommodations. We are not super picky and we know that EU hotels can be small rooms, so I recommend doing your own research once the hotels are confirmed.
Feel free to work with their agents to customize aspects of the trip, like I just did with a train trip from Milan to Nice.
Reply from Great Value Vacations2026-05-30
Dear Valued Customer,
Thank you for sharing your detailed experience and tips with Great Value Vacations. We appreciate your feedback and have shared it with our team. We're glad you've found good deals and enjoyed customizing your trips with our agents. Your insights about flight selection and hotel accommodations are very helpful for other travelers.
Best Regards,
Great Value Vacations
Tour guide was terrible. The first two hotels where we spent the majority of stay were terrible. One was off the beaten path and the hotel you first arrive to. Far from the welcome to italy vibes you would expect. Walking the area, theres little to nothing. A lot of dumpsters. A lot of trash and trash smell. The other hotel had serious sesspool issues. We kept the bathroom shut, the toilet seat shut, the sink drain shut, filled with water and soap, and the bedau shut and filled with soapy water. The outdoors windowsand door was left open. On top of it, the morning was extremely loud. A lot of slamming. Between the hotels and the tour guide fredrico, i and all of us on the tour felt seriously on edge and unsafe. To think this was to be a vacation. The tour guide either likes to hear himself talk - mostly saying the city name over and over again, and not want to listen to our actual questions that were pretty serious questions or ask for help. Or, the tour guide knows little to no english so just says what he can in english like city names to feel good abou himself. Luckily by the sixth night things started to change, but honestly none of us held our breath given how things were going. We were on high alert. I felt unsafe. The tour group honestly thought that the tour guide would just go as he pointed blame on the group for his lack of communication. The whole group unionized and spoke out about his doings. Its the basics.. who, what, where, when and why. Its not that hard. The tour guide fredrico from day 1 did his own schedule. We were to meet at 6 or 8 honestly the itinerary had a discrepency and for whatever reason the tour guide decides to show up at 7. He is unclear of meeting location and didnt take accountability. Like the night on the ferry, he didnt tell us where to meet the next morning. He told us a later time then what the crew members announced the morning of. On top of it you have the ferry crew telling different information and tour guide fredrick decided to blame the tour group for not listening to the crew members when they announced time to line up. Which where the crre members said to line up, and eventually exit, was not the actual location we met. Where we met was a place that crew members were not letting ppl get to. Its like people did listen and they had no idea where to go. Then there was a time that the tour was missing x2 people. How does he not have their phone numbers? How is it that he didnt have ppl enter his number into their cell or join a whatsapp group. When the ppl finally showeed up, the tour guide started sprinting. The group trying to keep eyes on him started having trouble as he turned through corners. Especially when he crossed a very busy street and turned a corner. Four of us had serious encounter with a car and a very large bus. One of the group members also had some hard time walking which in a normal situation she would have been fine but with the tour guide acting he was running a sprint she had no chance. Having a terrible tour guide on the positive had us group members comes strongly come together to look out for eachother. A few group members that were on part 1 of the italy trip indicated their experience with the first tour guide was excellent. So this was night and day to them. A lot of us are extremely dissappointed and angered with this southern charm italy trip, if not all group members. One group member said great value is making a good buck off our terrible trip, more specifically those starting 5 days. This is my first trip with great value. Other group members talked about having positive experience with other great value trips certainly not this one. I am definitely very hesitant to choose great value in the future given the 5 terrible day start to the trip and the tour guide being unhelpful and hostile.
Reply from Great Value Vacations2026-05-29
Melissa: Thank you for taking the time to share your detailed feedback. Please be assured that we have sent this to our customer service team for their attention.
They will be in touch with you via email. We appreciate your patience during this process.
Best regards: Great Value Vacations
