Backed by several rounds of venture capital funding over $100M to date, Gshopper is the world's first e-importer for business clients and the global cross-border e-commerce platform for global shoppers. We discover the world's hottest products and bring them to global consumers alike at a great price. Our method of discovery is backed by highly advanced big-data mining technology, and our operation is highly automated using a sophisticated backend ERP technology. The products we feature on Gshopper come with a great deal of thought and care. Our mission is to help bring all of the popular products from many different countries to any online shoppers in a local country and help them to become true global shoppers. With 14 years of accumulated search and e-commerce technologies and global DNA, Gshopper is well-positioned to become the world’s first e-importer and leading cross-border e-commerce platform.Gshopper is headquartered in Singapore with subsidiaries in over 18 countries (and expanding) in the world including the United States, China, Japan, Korea, and many EU countries. Customers in 25 different countries can now enjoy Gshopper service.Please leave us your order number when commenting on TrustPilot so that we can provide help more promptly.
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Is Gshopper legit?
Gshopper (gshopper.com) has a 3.3 out of 5 rating on OK.one, based on 398 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 56% rate it 4 stars or higher while 38% give 1 star; The business has replied to 91% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers overwhelmingly had a truly great experience with this company. Customers praise the very fast shipping times, noting that packages arrive safely and well-protected from any potential damage during transit. Consumers also appreciate the exceptional product quality, mentioning that items arrive in top working condition along with pleasant bonus gifts inside the box.
Some reviewers were not happy with occasional delivery delays or express shipping options that did not actually arrive any faster than standard delivery methods. A few people also mentioned encountering minor issues regarding missing small extra accessories or experiencing complex situations when dealing with after-sales customer support.
Auto-generated from all reviews of this business. For reference only.
Good customer support, packagwd well - customer is informed and cared though grom end to end
Reply from Gshopper2026-06-27
Dear, thank you very much for your kind feedback and support! We’re delighted to hear that you were satisfied with our customer support, packaging, and overall shopping experience. Keeping our customers informed and well taken care of throughout the entire process is always our goal. We look forward to serving you again. Wish you all the best!
Dear customer, thank you for your kind words! We’re delighted to hear that you’re happy with our service and prices. Your support means a lot to us, and we look forward to serving you again soon.
Thank you for your kind feedback! We’re delighted to hear that you were satisfied with the quick updates and fast delivery. Your support means a lot to us, and we look forward to serving you again in the future. Have a wonderful day!
I bought different goods from this shop a lot of times. As always, packages were sent on time and I got packages on time. Things were packed well. No problems with communication and answers to questions. Recommended seller!
Reply from Gshopper2026-06-16
Dear,
Thank you so much for your continued support and trust in Gshopper! We’re delighted to hear that your shopping experiences have consistently met your expectations and that you were satisfied with our shipping speed, packaging, and customer service. Your recommendation means a lot to us and motivates us to keep improving and delivering the best experience possible. We look forward to serving you again soon. Wishing you all the best and a wonderful day!
I recently purchased the OnePlus 15. I paid a few extra euros for the 180W EU charger, which unfortunately ended up not being included in my parcel. After contacting support, a new 180W EU charger was sent to me. I understand mistakes can happen, and the support team did all they could to resolve the situation to my complete satisfaction. I will continue shopping here in the future for sure.
Reply from Gshopper2026-06-12
Dear Jan Pavelka
Thank you for sharing your experience and for your understanding and patience throughout the process. We sincerely apologize for the missing 180W EU charger in your original parcel. We’re glad our support team was able to arrange a replacement and resolve the issue to your satisfaction. Your trust and continued support mean a lot to us, and we’ll keep improving to provide an even better shopping experience in the future. We look forward to serving you again soon. Enjoy your new OnePlus 15!
Fast delivery with tracking number. Package very well protected from damage. Everything as it should be. I have already bought a few products from this website. I recommend!
Reply from Gshopper2026-06-11
Dear Matija Safaric
Thank you for your continued trust and support!
We’re delighted to hear that your order arrived quickly and that the tracking service kept you informed throughout the delivery process. It’s also great to know that the package arrived safely and met your expectations.
As a returning customer, your recommendation means even more to us. We truly appreciate your loyalty and are grateful that you’ve chosen Gshopper for multiple purchases.
We look forward to serving you again and bringing you more great deals in the future!
Best regards,
The Gshopper Team
**⭐⭐⭐⭐⭐ Excellent experience with gShopper.com!**
I ordered the **Oppo Find X9 Ultra** as a pre-order from gshopper.com. As expected with a pre-order, delivery took a little longer, but I was kept perfectly informed the entire time with accurate updates on the order status and shipping progress.
The phone arrived exactly as promised: genuine global version. Since I requested the EU version, they didn’t just send a simple adapter they included an **extra EU-compatible charger head** along with the UK plug. The package also contained a protective case, which was a very nice bonus.
Compared to Hungarian retailers, this was a significantly better deal. Here you get the phone with both a charger and case included, while local stores sell it without accessories and their best price was still **130,000 HUF more expensive** than gShopper’s offer.
On top of that, after delivery their support team sent a follow-up email asking if I was satisfied with everything. That kind of care and after-sales attention is rare and much appreciated.
I am **extremely satisfied** with both the product and the service. I can confidently recommend gshopper.com to anyone looking for a reliable international seller. Great value, honest communication, and excellent customer care!
Reply from Gshopper2026-06-10
Dear Customer,
Thank you so much for taking the time to share such a detailed review!
We are delighted to hear that your Oppo Find X9 Ultra arrived exactly as expected and that you were satisfied with the communication throughout the pre-order process. Keeping our customers informed with accurate updates is very important to us, especially for highly anticipated products.
We’re also glad that you appreciated the additional EU charger head, protective case, and the overall value of the package. Our goal is always to provide the best possible experience and competitive pricing for our customers worldwide.
Your recognition of our after-sales support means a lot to our team. We believe great service should continue even after the order has been delivered.
Thank you for your trust, recommendation, and kind words. We truly appreciate your support and look forward to serving you again in the future.
Best regards,
The Gshopper Team
Bought Oppo Find X9 ultra phone from them. Everything went smoothly, phone arrived in 2 weeks to Lithuania. Totally happy with the purchase!
Reply from Gshopper2026-06-03
Dear Customer,
Thank you for your wonderful review! We are delighted to hear that your OPPO Find X9 Ultra arrived safely in Lithuania and that you are satisfied with your purchase. Your support and trust mean a lot to us.
We look forward to serving you again in the future. Enjoy your new phone!
Best regards,
Gshopper Team
Dear Customer,
Thank you for your kind review! We’re delighted to hear that you enjoyed the convenience of our one-stop shopping experience and our fast delivery service.
Your satisfaction is our top priority, and we look forward to serving you again soon.
Best regards,
Gshopper Team
I bought the X9 Ultra from Gshopper.com
I am absolutely thrilled with my new OPPO Find X9 Ultra! After using it, I can confidently say it is a fantastic smartphone and I am completely satisfied with my purchase.Performance & Display:The phone is incredibly fast and perfectly stable. The overall performance is super smooth—it never lags, stutters, or freezes, no matter what I throw at it. It is pure joy to use every single day.Camera & Battery:The camera quality is absolutely superb. The photos and videos look stunning and the overall quality is top-notch. On top of that, it comes with a powerful battery that easily lasts through heavy usage, so I don't have to worry about charging it constantly. I really love the design and feel of this phone.Seller Review (Gshopper.com):A huge shoutout to Gshopper.com! They delivered the phone quickly and everything was in perfect order. The device is 100% exactly as described in the offer. I highly recommend this wonderful store to everyone—they are reliable and professional.
Reply from Gshopper2026-06-04
Dear DJ MARIUSZ
Thank you so much for taking the time to share such a detailed and heartfelt review! We are truly delighted to hear that you are so satisfied with the performance, display, camera, and battery of the OPPO Find X9 Ultra, and that you're enjoying a wonderful experience with the device.
Your kind words mean a lot to us. We also greatly appreciate your trust and recognition of Gshopper.com — being described as "reliable and professional" is the best compliment our team could ask for.
Thank you again for your support! If you need any further assistance, please don't hesitate to contact us. Enjoy your fantastic new phone!
Sincerely,
The Gshopper Team
Thank you so much for your kind feedback!
We’re very happy to hear that you were satisfied with our customer service and fast shipping. Your support and trust mean a lot to us. We look forward to serving you again in the future!
Great experience in total. Although the color I ordered was out of stock, and the shipping was delayed by China holiday season, de product is fantastic.
Reply from Gshopper2026-05-22
Thank you very much for your understanding and support!
We sincerely apologize again for the inconvenience caused by the color shortage and holiday shipping delay. We’re truly delighted to hear that you are happy with the product. Your satisfaction means a lot to us, and we hope you continue to enjoy your gaming experience!
Today is 12 May. Has anything changed since 7 February? Unfortunately not. I’m still without a phone and haven’t had any money refunded to my bank account. More than 3 months lies and promises from gshopper. Not only from ordinary employees, from managers and senior manager too.
As I’ve already mentioned, I don’t believe a single one of your promises. Is your PR ploy to save face simply to write: "We have conducted an investigation"? Was this just an isolated incident? With so many negative reviews? ‘Gshopper’s management has taken this matter very seriously’. Hahah, don't know whether to laugh or cry.
"On 16 April, colleagues from our Marketing Department came across your feedback on various social media platforms and investigated the matter. After reporting this to senior management, the issue was treated with the utmost seriousness. Following thorough verification, it was discovered that a member of staff had entered your refund details incorrectly, resulting in the delay to your refund. A dedicated specialist has been assigned to handle your case";
"On 17 April, the Finance Department confirmed that your refund request had been reprocessed and marked as completed".
So where’s my money?
Because you certainly haven’t refunded it. If it was just an incident earlier and a low-level employee made a mistake, WHAT ARE YOU GOING TO DO NOW that the whole ‘management team’ has got involved???
It looks like you need a different sort of investigation. One carried out by the police. I hope the owner finds out how his company operates and either sorts things out or shuts this shambolic business down. Stick your apologies where the sun don’t shine, and don’t offer discounts on future purchases. One experience with you is enough to ensure I'll never return and to warn others. Pick up your toys and go back to the sandpit. You are not serious and you don’t deserve to be trusted at all.
I’ve got better things to do than correspond with scammers. Let people know that making them wait more than three months for a refund is no problem for you...
Reply from Gshopper2026-05-13
Dear Kris Wdowiak,
First of all, we would like to sincerely apologize again for the poor experience this entire situation has caused you. Based on your latest feedback, we conducted a thorough investigation, and we would now like to clarify the objective facts and current status of your case.
Regarding the “bank chargeback” process:
Before our internal investigation was completed, you had already contacted your bank and initiated a chargeback procedure yourself. Please understand that once a customer initiates a chargeback, the related funds are immediately frozen by the bank, and the merchant can no longer process a direct refund.
Regarding our actions and responsibilities:
On April 17, our finance department officially accepted your chargeback request through the payment provider. This means that we waived any dispute rights and fully accepted your refund request.
After that point, the entire process and timeline for releasing the funds and completing the refund became fully controlled by your issuing bank. We are no longer able to take any further action.
Regarding the communication issue:
Our case manager informed us that today he sent you, by email, the proof confirming that we accepted your chargeback request, as well as official screenshots showing that a direct refund is no longer possible due to the chargeback process. At the same time, he also noted that our email address appears to have been added to your blacklist, which prevented subsequent email communication from being delivered successfully.
The current situation is as follows: we have already completed all procedures required on the merchant side — namely, accepting your chargeback request. At this stage, the only way to accelerate the refund process is for you to contact your issuing bank directly and ask them to process this approved chargeback case as soon as possible. Both we and the payment provider are currently waiting for instructions from the bank, and unfortunately, there is nothing further we can do on our side.
We fully understand your disappointment and frustration. However, please understand that when you chose to proceed through a bank chargeback instead of a direct merchant refund, this effectively meant choosing a bank-led legal and financial process, which usually takes significantly longer to complete. We respect your choice, and we have fulfilled all obligations required from our side.
We still sincerely hope that you will receive your refund as soon as possible.
I bought a mobile phone.
pocco m8 5g global version.
everything was ok.
I have received my phone in greece.
the package was great.
thank you for all.
I will be back again!
Reply from Gshopper2026-05-13
Thank you very much for your support and trust!
We are very happy to hear that your POCO M8 5G Global Version arrived safely in Greece and that you were satisfied with the packaging and overall shopping experience.
Your kind words mean a lot to us, and we truly appreciate your willingness to shop with us again in the future.
We look forward to bringing you more great products and deals soon!
Enjoy your new phone and have a wonderful day!
Thank you for your great feedback! 😊
We’re very happy to hear that you received your order quickly and had a positive experience. Your support means a lot to us, and we hope to serve you again soon!
Thank you very much for your support and positive feedback!
We are glad to hear that everything met your expectations.
We truly appreciate your recommendation and look forward to serving you again in the future!
In Order # WSG000063349 i bought a Oneplus 13 device with Oxygen OS. Device was unable to make a firmware update. When I bought it, it was written on their site:"when the new firmware of oneplus 13 will be released we will help you install the new firmware"
After a very long period of time and 25+ emails until today, they stopped answering me. Never help me to install the new firmware AND never accept to give me an address in order to send it back for repair or refund. Notice I am a customer with hundreds of orders from Gshopper. After this I stopped doing business with them. I have reported the case to the official Oneplus Company without results.
If anyone has a good lawyer please let me know.
UPDATE after seller respond:
From 1 June 2025 till 15 January 2026 Gshopper Never accept to give me an address in order to send the new and unused device back for repair or refund. I have all communications in my email. My Lawyer has all emails too.
Reply from Gshopper2026-05-06
Hello! We sincerely apologise for the inconvenience caused. We would also like to thank you for your support.
Regarding the OnePlus 13 firmware update and after-sales issues you mentioned, we take your feedback very seriously. However, there may be some misunderstanding here. At the time of purchase, we clearly stated that the OnePlus 13 ROM does not support flashing. Attempting to flash the device yourself may result in it being locked; furthermore, faults arising from such unauthorised flashing are not covered by the warranty.
If you still wish to have the device repaired, we can contact the supplier on your behalf to discuss possible solutions.
Thank you for your understanding, and once again, we apologise for any inconvenience this may have caused.
Fast Delivery to greece and customerservice reply very fast. 5 Stars from my Side. Keep IT Up
Reply from Gshopper2026-04-29
Thank you so much for your five-star review and support! We are delighted that you were satisfied with both our delivery speed and customer service. Providing you with an efficient, high-quality experience has always been our goal. We look forward to serving you again in the future!
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