Trustworthy seller
The warranty process took a bit more time than I expected, but I'm satisfied now. They have good prices and a huge variety of products. I can recommend them.
Reply from Gshopper2026-04-21
Thank you for your trust in Gshopper.
About Gshopper
Data updated- Website
- gshopper.com
- Category
- Shopping & Fashion
- Location
- Singapore
- Status
- Unclaimed
- Last 12 months
- 129 reviews
- Replies to negative
- 91% (144/159)
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About this business
Backed by several rounds of venture capital funding over $100M to date, Gshopper is the world's first e-importer for business clients and the global cross-border e-commerce platform for global shoppers. We discover the world's hottest products and bring them to global consumers alike at a great price. Our method of discovery is backed by highly advanced big-data mining technology, and our operation is highly automated using a sophisticated backend ERP technology. The products we feature on Gshopper come with a great deal of thought and care. Our mission is to help bring all of the popular products from many different countries to any online shoppers in a local country and help them to become true global shoppers. With 14 years of accumulated search and e-commerce technologies and global DNA, Gshopper is well-positioned to become the world’s first e-importer and leading cross-border e-commerce platform.Gshopper is headquartered in Singapore with subsidiaries in over 18 countries (and expanding) in the world including the United States, China, Japan, Korea, and many EU countries. Customers in 25 different countries can now enjoy Gshopper service.Please leave us your order number when commenting on TrustPilot so that we can provide help more promptly.
Written by the business, not verified by us.Is Gshopper legit?
Gshopper (gshopper.com) has a 3.3 out of 5 rating on OK.one, based on 398 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 56% rate it 4 stars or higher while 38% give 1 star; The business has replied to 91% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers overwhelmingly had a truly great experience with this company. Customers praise the very fast shipping times, noting that packages arrive safely and well-protected from any potential damage during transit. Consumers also appreciate the exceptional product quality, mentioning that items arrive in top working condition along with pleasant bonus gifts inside the box. Some reviewers were not happy with occasional delivery delays or express shipping options that did not actually arrive any faster than standard delivery methods. A few people also mentioned encountering minor issues regarding missing small extra accessories or experiencing complex situations when dealing with after-sales customer support.
Auto-generated from all reviews of this business. For reference only.What people say
Oneplus 15
As always company sends all goods on time and in perfect condition!
Reply from Gshopper2026-04-21
Thank you for your trust in Gshopper.
Beware scammers!!!
Today is 6 May. Has anything changed since 7 February? Unfortunately not. I’m still without a phone and haven’t had any money refunded to my bank account. So tomorrow will mark the third month of this "happy adventure" with gshopper... As I’ve already mentioned, I don’t believe a single one of your promises. Is your PR ploy to save face simply to write: "We have conducted an investigation"? Was this just an isolated incident? With so many negative reviews? ‘Gshopper’s management has taken this matter very seriously’. Hahah, don't know whether to laugh or cry. "On 16 April, colleagues from our Marketing Department came across your feedback on various social media platforms and investigated the matter. After reporting this to senior management, the issue was treated with the utmost seriousness. Following thorough verification, it was discovered that a member of staff had entered your refund details incorrectly, resulting in the delay to your refund. A dedicated specialist has been assigned to handle your case"; "On 17 April, the Finance Department confirmed that your refund request had been reprocessed and marked as completed". So where’s my money? Because you certainly haven’t refunded it. If it was just an incident earlier and a low-level employee made a mistake, WHAT ARE YOU GOING TO DO NOW that the whole ‘management team’ has got involved??? It looks like you need a different sort of investigation. One carried out by the police. I hope the owner finds out how his company operates and either sorts things out or shuts this shambolic business down. Stick your apologies where the sun don’t shine, and don’t offer discounts on future purchases. One experience with you is enough to ensure I never return and to warn others. Piick up your toys and go back to the sandpit. I’ve got better things to do than correspond with scammers. Let people know that making them wait three months for a refund is no problem for you... Try to guess what is status of my order on gshopper page? Yes, still PROCESSING!
Second time buying from Gshopper
Second time buying from Gshopper and they didn't disappoint! Just received my Oppo Find X9 Pro and everything was as perfect as the first time. Fast shipping, original product, and great service. Highly recommend!
Reply from Gshopper2026-04-21
Thank you for your trust in Gshopper.
Great service
Great service, good comunication.
Reply from Gshopper2026-04-21
Thank you for your trust in Gshopper.
Trustworthy seller, great experience
Everything went as expected, I got my order within delivery time and also I got few extra presents from seller. I purchased phone and got free case and screen protector, and from the looks they arrent cheap.
Order Xiaomi 17 Pro Max
Order from Gshopper Xiaomi 17 Pro Max. It came all good, works good, look good. Was a lit abit issue with a package transit, but the help center help me to fix the problem. Now everything is fine. Big recomendations. Thank YOU🙏😃.
Terrible experience
Terrible experience. I decided to try this site for the first time and got disappointed. Waited more than one week without any updates about my order and in the end got the message, that they dont have it in stock. I ordered the same product from my local seller. Thankfully, i got my money back, but communication is really poor and looks like a scam. Never buying again.
Reply from Gshopper2026-03-16
Hello, we are deeply sorry to read your review. We sincerely apologise for keeping you waiting for a whole week only to inform you that the item was out of stock; this has not only wasted your time but also undermined your trust in us. Our investigation has revealed that the issue stemmed primarily from a delay in inventory synchronisation, which caused the system to show the item as in stock after you placed your order, when in fact it had already sold out. The lack of timely communication only exacerbated your frustration, which was indeed entirely unacceptable. We are somewhat relieved to hear that you were eventually able to purchase the item elsewhere; thankfully, this did not completely disrupt your plans. To express our regret, should you have any future purchasing needs, please do not hesitate to contact us. We would be happy to offer you an exclusive discount as compensation. Of course, this is on the understanding that you are willing to place your trust in us once more. Once again, we apologise for this poor experience.
OnePlus 15 CN
OnePlus 15 CN version ordered. PAckage was great, securely wrapped in bubble paper, big bubbles!!! For my surprise, It arrived in 8 days and with extras: Screen protector, 67W charger and silicon case! Been using for a week, absolutelly everything works flawlesly!!!! Highly recommended!!!!
Bought a 600 EUR Smartphone from…
Bought a 600 EUR Smartphone from Gshopper. It arrived to Europe in 2 weeks using standard shipping. Safely packed, without any damages. The packaging included gifts - screen protector and a phone case. The phone was exactly as described on the webpage when buying. Absolutely no complaints, only recommendations!
Everything was fine.
Highly recommend
Top-notch service products as described. Highly recommend this shop.
Professional support and fair resolution
I recently purchased an Oppo Find X9 Pro that arrived with some technical issues. I contacted Gshopper support and, although international shipping for a return was an option, we managed to reach a fair agreement. The support team was responsive and the solution was provided quickly as promised. I appreciate their willingness to find a practical solution for international customers. Highly recommended for their professional attitude!
Great shop
Phone arrived in great condition. Good pricing, support replies to emails. Recommend 100%
Ordered the oppo find x9 pro
I ordered the oppo find x9 pro and received the package in a little over a month (but it was over December, so longer shipping is to be expected). Additionally, the package did take a little while before it was even shipped, however upon writing a question to them I got a reply quite fast reasuring that the product would be sent. So overall the experience was good and the product arrived safe.
Got the package relatively fast with…
Got the package relatively fast with some gifts. Well packed, support were well informed, helpful. Definitely recommended seller!
Great!
Shipment wasn't very fast, but price and package quality are great. I also received 2 extra gifts that's very nice. I recommend them 100%!
good item
good item, i was buy tablet, is good
Good deals
Good pricing and reasonable delivery times. I had to reach out to support for one of my orders and they were very responsive.
Good customer support experience
I needed to cancel my order and reached out to support. The communication was very fast, they responded within 24 hours. They initially offered options to keep the order, but once we agreed on the cancellation, the refund was processed in just 2 days. A very reliable and professional experience!
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