Guided Imports specializes in shipping cargo from China to the U.S., providing seamless, reliable, and cost-effective solutions. Our clients range from top 100 Amazon FBA sellers to part-time e-commerce businesses, all benefiting from our expertise in Chinese supply chains and U.S. import logistics. We handle every step—from freight to customs clearance—ensuring your cargo arrives on time and hassle-free.As a trusted China freight forwarder, we bridge the gap between suppliers in China and businesses in the U.S., offering customized logistics services tailored to your needs. From air and ocean freight to inland transportation and warehouse coordination, our team ensures smooth operations and exceptional service. Guided Imports combines industry expertise with advanced tracking systems to provide a transparent, efficient, and stress-free shipping experience.
Written by the business, not verified by us.
Is Guided Imports legit?
Guided Imports (guidedimports.com) has a 4.5 out of 5 rating on OK.one, based on 15 user reviews collected here. It is listed under Legal Services & Government and its reputation is excellent. 87% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 100% of negative reviews; 3 of them were added in the last 12 months. Last updated 2026-10-24.
They harrass people until you give them a contract.
Despite letting them know that I am not interested in their service they have been calling a minimum of 3 times a week leaving voicemail . They harrass you to get their service .
Reply from Guided Imports2026-05-06
Brian, you're right and I'm sorry. That's not how we operate or how we want to be operating. I've pulled your number from our system and we're reviewing how this happened so it doesn't happen to anyone else. I'd like to apologize directly if you'll let me - [email protected].
- Sunny, CEO, Guided Imports
Subject: My Experience Shipping Excavators with Guided Freight / Guided Imports
If you are considering shipping heavy machinery from China, I am sharing my experience for your due diligence. I strongly recommend that Guided Freight / Guided Imports, specifically Mack Jarosz and Sam Boyd, be thoroughly vetted before you proceed.
They handled my recent excavator shipment, which is currently held by U.S. Customs. After experiencing delays, I hired an independent import/export broker to review the paperwork provided to me; she identified discrepancies in the documentation.
As a result of these documentation issues, I have been informed that my shipment is at risk of seizure by the U.S. Government or being returned to China. I have been in direct contact with a U.S. Customs agent who explained that to me.
We paid nearly $30,000 for a service that was represented as a "start-to-finish" solution. Given the current status of my cargo and the errors found in the filing, I advise extreme caution.
Update: Yes; I did get my tariff & trucking money back. Now the cost of 3 machines and a container is a loss. I was not listed as the importer of record even though I had paid for the machines and the container.
Reply from Guided Imports2026-04-10
As a freight forwarder, our compliance review is based on the documentation and photographs provided by the shipper, including engine labels, certificates of conformity, and EPA and CARB certification records. We verified these against the relevant databases before the shipment departed and shared all findings with the customer prior to export.
The detention was the result of a CBP physical inspection at their exam facility, something only a customs authority can conduct. We refunded 83% of the invoice, covering the charges we were able to recover, and engaged our broker throughout the process.
We also want to address one point directly: a customs entry was filed and accepted by CBP for this shipment. We stand behind that record.
We take compliance seriously and remain available to speak with this customer directly.
Needed some equipment picked up in China and delivered to the USA. The entire process was smooth from start to finish. Price was accurately quoted. I received regular updates and even narrowed the delivery time down to a 1 hour time period. Amazing! I definitely recommend Guided Imports.
Reply from Guided Imports2026-01-02
Thank you for the kind feedback. We’re glad the process was smooth and that the communication and delivery timing met your expectations. We appreciate the recommendation and the opportunity to support your shipment.
I highly recommend the outstanding service provided by Guidedimports and Bernard. From start to finish, their team was incredibly responsive, always available to address our questions and provide updates.
What truly sets them apart is their commitment to ensuring our cargo arrived on time and in perfect condition. They worked closely with us, going above and beyond to accommodate our needs and handle every detail with precision.
If you're looking for a trustworthy partner to handle your shipping needs, look no further.
Reply from Guided Imports2024-12-12
Thank you so much for your thoughtful recommendation, Dimitrios! I’m happy to hear Bernard and our team could provide you with the responsive and dedicated service you needed.
We’re thrilled your cargo arrived on time and in perfect condition. — We work hard to make sure every detail is handled with care. We truly appreciate your trust and look forward to continuing to support your shipping needs.
I have worked with Guided Imports for many years.
I ship many containers with them every year.
They have always been reliable and have competitive prices.
Their communication is excellent.
Sam the owner is very helpful and knowledgable.
Reply from Guided Imports2024-12-06
Thank you for your long standing trust and support, Jess!! It means a lot to us that you've found our service reliable and competitively priced over the years.
We look forward to continuing to work with you!
-Sam
I have been using guided imports for shipping from China to US for several years now and they have been 100% reliable. Excellent communications, they stick to their quote, payment is easy. MUCH less expensive than using UPS or FedEx.
Reply from Guided Imports2024-12-06
Thanks for being a loyal customer over the years, Chris! It's great to hear that our reliability, clear communication and processes have made shipping easier for you.
Were always happy to provide a cost effective alternative and look forward to continuing to work with you!
We started using Guided Imports earlier this year and our experience couldn't have been better.
They're responsive, well priced and work really proactively through issues with us. They've become one of our best partners and I highly recommend them
Reply from Guided Imports2024-12-06
Thank you so much for the kind words, Robin! We're so happy to hear that your experience has been so positive. We take pride in being responsive and proactive, and it means a lot to be considered one of your best partners.
We truly appreciate the recommendation and look forward to continuing to support you!
Guided Imports is excellent at communicating and staying on top of your order. They are incredibly professional and very transparent about their pricing. We will continue to use their services for our shipments.
Reply from Guided Imports2024-12-04
Thank you for your thoughtful feedback! We are so glad to hear that our communication, professionalism, and transparency have made a difference for you. We really appreciate your trust and look forward to continuing to support your shipments!
Transparent, Reliable, and a Game-Changer for Our Business
I've been working with Guided Imports for almost four years now, and the experience has been consistently positive. What sets them apart is their transparency—not just with rates, but also with the entire shipping process. They provide clear options for every shipment, allowing us to choose the vessel, the date, and have a precise understanding of when our containers will leave China and arrive at their destination.
Compared to AGL, Guided Imports is not only more cost-effective but far superior in communication. With AGL, there's so much uncertainty—I never know exactly when my shipments will be picked up, when they'll leave China, or even if they'll arrive on time. Guided Imports eliminates that guesswork, and their proactive approach has been a game-changer for our business.
If you're looking for a freight forwarder that prioritizes transparency, reliability, and control over your supply chain, I highly recommend Guided Imports.
Reply from Guided Imports2024-12-03
Thank you for your trust and support over the past four years! It means so much to be compared so favorably to AGL. We're thrilled our transparency and reliability have made a difference for your business and look forward to continuing to serve your shipping needs!
Guided Imports is a turn-key solution for all logistics requirements in China. They consolidate cargo from different manufacturers, provide inspection services if needed, and maintain great communication throughout the process.
Reply from Guided Imports2024-12-04
Thank you for your kind words, Vilmarie! It's great to hear that our support with consolidating cargo and inspections has been helpful. We've worked hard to make communication smooth and clear, so it means a lot to know it's been a positive part of your experience.
They picked up my goods from China and brought them to the US. Nothing was broken I had over 22 windows and doors. Everything was delivered in a timely fashion. There was a small issue and they resolved with a credit.
Great company to work with..
Reply from Guided Imports2024-12-03
Thank you for sharing your experience, Toni! We’re glad to hear your windows and doors arrived safely and on time. I’m happy we could resolve the issue to your satisfaction and that everything worked out smoothly. We appreciate your support and look forward to working with you again!
The Guided Imports team has been a really valuable part of our supply chain and always keeps us up to date with where our shipments are. Would highly recommend!
Reply from Guided Imports2024-12-03
Thank you for your kind words! It means a lot to us that you find our updates helpful—we’ve worked hard to make sure they provide the clarity and information you need during the shipping journey. We truly appreciate your recommendation and look forward to continuing to serve you :)
We've been working with Guided Imports for several years now. Very reliable - competitive prices - fast communication and always a lot of help overcoming any issues that may arise. Very trustworthy so far and will continue using.
Reply from Guided Imports2024-12-02
Thank you for your trust and support, Russ! We're grateful for the opportunity to work with you and look forward to continuing to assist your business.
Good communication, and they have a long-term view on client relationships. With previous companies I tried, the communication was quite bad, leading to delays and confusion. I've been happy working with Guided Imports for years now and plan to continue.
Reply from Guided Imports2024-12-02
Thank you for your kind words and loyalty, Dan! We're thrilled to hear our communication and long-term approach have made a difference for you.
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