Daily Direct HAULBIKES

Service to the East Coast.

The service was great. The scheduled arrival times could have been more certain.

The price was good and the bike arrived…

The price was good and the bike arrived in good condition. However, the pickup was a month late and the seller had it sitting in his shop for a month after the scheduled pickup time waiting for pickup. My rep had a hard time getting back to me after promising to do so a few times. The process took over 2 months from contract to delivery and it was only Missouri to Wisconsin.

Need more accurate delivery date

Scheduled time to deliver needs to be more accurate. We originally had a delivery date which was one month before we actually got our trike back. We didn’t realize the handle bars had loosened until we drove the bike home, this incurred additional expense to us. Drivers were very professional only schedule needs improvement.

Good unless something goes wrong

TLDR: Do they know what they’re doing? Yes! Does the office care if anything goes wrong? Nope! Wish I could leave a better review, but they do not hold up their end if anything goes wrong. The day to day guys were all nice, but the office is a mess and does not care about you. I had to ship my bike last minute and they were so helpful and so kind with getting it coordinated. I ended up dropping it off at their Vegas warehouse rather than doing a traditional pick up. The guys at the warehouse were very nice, and everything was great until it was time for delivery. I get a call that my bike is going to be dropped off the next day, it’s ahead of schedule, I am thrilled. The next day I get a call from the guy delivering my bike, asking me if I’ve talked to the office. When I say no, he starts apologizing. He had dropped another bike on mine, and it was damaged. It was not rideable, he broke my clutch off and scratched the side. He’s super apologetic, says he’s grateful I am not freaking out on him. This is why they carry insurance, I’m upset but it’s not like it was on purpose. I talk to the office, they explained to me what the process is; we end up redirecting the bike be delivered to a local dealership. I meet it at the dealership, take pictures, and the truck driver explains what happened and admits the damage to me and the dealer. My first warning should have been when I had to get two separate estimates on the damage (reminder, it is not drivable, and they’re not going to cover the tow). Or when they replied to the email where I sent the paperwork, asking me to resend because they couldn’t find it. Or when my contact went out of office without any notice or an OOO email. Unfortunately, I expected the same kindness and care shown when I booked, and I did not receive it. They eventually email me and inform me that they’re going to give me $170, when the damage was almost $1000 in parts/labor! Partly due to a deductible which I did not select (my fault for quickly filling out paperwork and not catching it because it was pre-filled) put partly because they declined some of the damage! I don’t understand what the point of having two professional estimates of the damage, including the driver explaining exactly what happened to the first dealership, when they will decide what damage is covered, and make their own determination of the cost of parts/labor. Some of the damage was superficial scratches, and I never would’ve repaired that, had it not been their fault. Entirely my fault for assuming that they were going to be on the up and up, but really disappointing that they damaged my bike and didn’t take care of it. Even the process to claim the $170 was cumbersome and unprofessional. They’re emailing word docs instead of PDFs for “official” notices. Office needs to step up and match the level of care of their ground crews, until then I can’t recommend. It’s not worth the risk of something going wrong.

Good communication

Good communication, fair price

no text or call or call

no text or call or call, driver calls day before

缓慢但小心

本来应该给 5 颗星，除非到达这里太慢了 装载/卸载工作非常出色，没有任何损坏 对于一辆没有里程的定制自行车来说非常重要！

Crystal Gomm 是一位出色的客户代表。

与 Crystal Gomm 合作非常愉快。 她对这个过程很了解，并且与其他代表不同的是，她没有说“哦，这是不可能的”。 水晶让事情顺利进行。 我的摩托车按计划被提走了；司机处理得很彻底，很小心。 我们安排取货的那天，摩托车已经准备好并在 Haul Bikes 仓库等待。 非常好的体验。 肯定会推荐并再次使用。

Awesome even came earlier than expected

My bike arrived with no damage but the…

My bike arrived with no damage but the battery was completely dead because the drivers failed to put it in transport mode so I had to replace the battery upon delivery... Which was almost 4 weeks past the estimated delivery date. Would recommend using this company if you pull the main fuse yourself so they can't start it... And do not have a definite date you need to have it delivered. Price was reasonable.

My bike travelled first class

My bike travelled first class. No problems whatsoever.

They did great

I trust them from previous experiences…

I trust them from previous experiences however communications should be better

The great customer service that was…

The great customer service that was given and up dats

DO NOT USE HAUL BIKES

Highly recommend you DO NOT use this company. Significant delays picking up motorcycle after booking, significant delays delivering motorcycle. (Took over 2 months). Motorcycle had significant damage (without prior delivery notification as the owner stated to me that is their company policy) on entire motorcycle and dropped on both sides. Significant delays and unprofessional and untimely handling of claims (still not resolved). Owner made promises to resolve claim over a month ago and is now ignoring me without timely attempt of resolution. Unacceptable communications during the entire process. Highly recommend using a professional motorcycle shipper which this one has clearly proven they are NOT a premier motorcycle shipper as they advertise that they are. Terrible COMMUNICATIONS and poor status updating to customer during each and every step of the process. This company has stated to me they are self insured. BEWARE. If you do ship pay for the full coverage insurance.

Great drivers bad eta when you pay in advance

The drivers where great on both ends . Polite and pleasant. My issue ia with a June 6th eta on delivery . If it is going to take longer just be honest up front had plans to go to a rally 3 week after eta. It got her a week to late . I should have gone deeper in reviews past page 5. That must be the edited ones. I have worked in the transportation industry for over 40 yrs being over 3 weeks almost 4 would not keep a driver employed. Or a company in bussnes.Yes my bike was not damaged . If I had it to do over I would have moved and flew back to get it.

DONT USE!!!!!

This place will get your bike and hold on to it for months. The price is cheap, the communication sucks, the bike only arrived after I threatened to file a police report for cargo theft, an FMCSA complaint, and report it as stolen to my insurance. This is not the place to use if you wand your bike anytime soon, ship it at Christmas and you might get it in time for spring. I absolutely would not use this place ever again I will just use a uhual.

Haul bikes did an amazing job...

Haul bikes did an amazing job getting my bike here in one piece, and at a reasonable price. My only complaint was them being slightly back and forth on pickup and delivery dates, which made it a headache for both the shipping and receiving agent for my bike to be available. But everyone I talked to was helpful, kind, and professional. The bike was handled with care. I'd use them again, and recommended them to others. Just plan to be a bit flexible with dates you need your motorcycle picked up or delivered.

communication was great

communication was great. I knew where my bike was in location weekly. Service was very slow. Took about 6 weeks to get from Pennsylvania to Arizona.

Excellent communication and…

Excellent communication and availability. Even with the unpredictability of the variables in this business, everyone was considerate and sympathetic. David patrone the driver was outstanding in his field. Everything was delivered safe and sound. Thank you for everything, very satisfied.