Daily Direct HAULBIKES

Great pickup transport and delivery delivery..

Great pickup transport and delivery... very professional... no issues and very timely

Good guys

Good guys Went out of their way to get the bike To me Highly recommend

The driver arrived exactly when he said…

The driver arrived exactly when he said he would. Dropped a star because it took a couple weeks longer than I was first told and somewhere along the way the stand was misplaced

Slow but Bikes arrived in Perfect Condition! While reading all the reviews about…

While reading all the reviews about Haulbikes, I realized that they were the method I would use to ship my 3 sport bikes from Phoenix AZ to NW ILL. I wasn't too concerned that almost all reviews admitted that Haulbikes did a good job, they were just slow. It took them 6 weeks to deliver the bikes. BUT, the bikes arrived in PERFECT condition and the price was fair. All-in-all, I'm very happy customer!

Morgan-HaulBikes delivery

Yesterday my 2024 Indian Springfield was delivered to my residence in rural Wisconsin. The bike arrived with the keys locked in the saddlebags and a dead battery, thus no way to open the saddlebag locks without power. My driveway is 1/4 mile and slopes up to the house, so a challenge to push an inoperative 800lb bike by myself. Morgan, your Haulbikes driver, with his experience as a Harley owner, took the time and help me work through potential solutions while I was trying to contact the dealership to find out what had gone wrong and how to obtain the key. Ultimately, the Indian will need a new battery, but Morgan helped me to get the bike to a secure location. My unit deploys in two days, on Thursday, so even though I won't be able to ride the bike or have it operational. It is extremely comforting to know that it is in a secure location (my garage). To me, Morgan was exceptional and went above and beyond in his efforts of customer service. I wanted management at Haulbikes to be aware of his professionalism and dedication to make sure his customers were in a good place. Even though I felt guilty about taking up his time, Morgan kept repeating that he couldn't leave a customer stranded like this. Please pass on my appreciation for such a great representative of the human race and helping me get my dream bike of 30 years to a safe location. All the best, Geoff Beyersdorf

Outstanding!!

Outstanding!!! Cost effective safe efficient and friendly!!!

I will never ever use anyone else to…

I will never ever use anyone else to ship my bikes unless it’s HaulBikes! To start off, everyone I talk to from getting a quote to asking questions are simply thee most nicest, pleasant and professional people ever! I had the pleasure in talking to Andrea K. when I called to get my bike shipped and she was upfront about the pickup being a couple weeks out and that it would take a couple weeks to be delivered which I was ok with. I got a three day window for delivery and pickup and they were right on the money. If you’re ever wanting to get your bike shipped with a PROFESSIONAL company that ONLY hauls bikes and nothing but bikes in an enclosed trailer, HaulBikes is thee ONLY company to use because they treat your bike like their own. Thank you Andrea for being such a wonderful person to do business with and I’ll be calling you for another bike to be shipped soon! 🏍️💨

Good end result, communication could be better.

The good: our two bikes made it across the country in very good shape. The bad: There was a lot of stress around the pickup of the bike. I called early to coordinate shipping, as we had a limited timeframe to do it. I thought we had everything planned over 3 months before the expected pick up date. However, we got a call prior to the expected pick-up window saying they were going to pick up the bikes, but we were out-of-town. They made me scramble to find a dealership in less than 24 hours to drop our bikes off at since we weren't going to be there when the driver was. I had to show evidence that they were actually planning on being there before the planned pick-up window and then they were able to find someone to get the bikes on the originally planned date. So it eventually worked out, but there was a very stressful 24 hours while we were trying to move out of our house at the same time. Also, it took over a month for our bikes to reach the destination. I realize they couldn't promise a specific date, but that was an extended amount of time, with no updates unless I called/emailed to see what the status was. All in all, the bikes got to the destination in great shape, which is ultimately the goal. However, there was some unnecessary stress/lack of proper communication along the way.

I have no complaints

I have no complaints, other than the longer than estimated time to deliver, but that's beyond now! Everybody involved was great, Dottie, Ruth, Andie, and the driver Mark.

Shocking pickup and delivery…

Shocking pickup and delivery times.Nothing like you used to be. Not to mention a heads up or some form of remorse. Almost lost customers because of it. You are not the same hauler I started dealing with. Won’t use or recommend again unless sure of your business back on track. Waited through all the excuses of no drivers etc etc but no improvement.

Job Well Done

Easy to reach, great communication, will use these guys again!

No communication and unreturned calls

No communication and unreturned calls Unsatisfactory time for delivery

Second time using Haul Bikes

Second time using Haul Bikes overall good experience, good driver communication especially. However, both times took over 30 days.

Mixed review

The pick up was great. Driver professional, good communicator and great sense of humor, friendly. Drove to my home, as a driver choice was an option. Delivery not so good. Lack of communication by driver. Several time changes throughout the day. I had to cancel a couple items that day. He said he would arrive in the afternoon. I asked for a few hours window. Got it. Then it chewed twice, and I was told he would only be in my area one time. It went to my home delivery to a downtown location, to a truck stop just off the freeway convenient for him. I paid for home pick-up and home delivery. Both locations were local streets, no weight limits. The delivery was extremely inconvenient and a waste of my day, along with no delivery at my home. Pick up great, delivery very dissatisfied.

Great service from scheduling

Great service from scheduling, to pickup and delivery. Everyone was very helpful and friendly. True door to door service!

Not having to worry about anything made…

Not having to worry about anything made it a great experience.

The bike arrived in perfect condition

The bike arrived in perfect condition, that's the most important part. Delivery was one month past the estimate. When I called for updates the staff was friendly but wasn't ever able to tell me when the bike was scheduled to leave their facility. Drivers were great with communication before arrival. They arrived early but 1/2 mile from my house so I needed to get a ride to go pick it up. Would use Haul Bikes again but would prefer if the estimates were more accurate or if staff would amp up communication once the estimate date passed.

Bike arrived in excellent condition

Bike arrived in excellent condition. No issues. Only issue it took a couple weeks longer then estimated.

Couldn’t have been better!

Great experience